VIP Access™ Hotel
We carefully hand-picked this hotel based on its dedication to service and excellent guest reviews.
Orbitz Platinum members receive free room upgrades and Platinum and Gold members get other perks upon availability at check-in.
See detailsPopular highlights
Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, Hard Rock Hotel Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 601-room, 4.5-star resort has private in-room spa tubs along with 6 restaurants and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.
Dining
Relish the international cuisine at The Market, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
All 601 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free bottled water, and laptop-compatible safes.
Rooms
Guests of Hard Rock Hotel Cancun All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per person one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, an outdoor tennis court, and free WiFi in public areas.
Property features
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Spa
Highlights
Information missing or incorrect? Tell us!Opens in a new windowHard Rock Hotel Cancun All Inclusive
Resort Amenities
All-Inclusive Details
Gratuities and taxes
Gratuities and taxes are included.
Kids' club
- Supervised activities for children between 4 and 12 years old
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Not included
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Transportation to offsite activities
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
- Fitness facilities
- Tennis
- Tennis lessons
- Volleyball
Lessons/classes/games
- Aerobics
- Dancing
- Language
- Water fitness
Resort Amenities
Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.
Dining is available at one of the resort's 6 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.
Hard Rock Hotel Cancun All Inclusive is a smoke-free property.
- Pool umbrellas
- Business center
- Porter/bellhop
- Dry cleaning/laundry service
- Number of restaurants - 6
- Free WiFi
- Billiards or pool table
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Tours/ticket assistance
- Conference center
- Wedding services
- Elevator/lift
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Total number of rooms - 601
- Number of floors - 12
- Babysitting or childcare (surcharge)
- Conference space
- Children's club (free)
- Supervised childcare/activities (free)
- Airport transportation (surcharge)
- Arcade/game room
- Number of bars/lounges - 4
- Number of poolside bars - 2
- Number of swim-up bars - 2
- Concierge services
- Express check-in
- Express check-out
- Full-service spa
- Hair salon
- Health club
- Airport transportation
- Grocery/convenience store
- Computer station
- Children's club
- Spa treatment room(s)
- Meeting rooms 4
- Multilingual staff
- Parking (limited spaces)
- Free valet parking
- Garden
- Terrace
- Luggage storage
- Free self parking
- Outdoor tennis court
- Conference space size (meters) - 1524
- Conference space size (feet) - 16408
- Shopping on site
- Smoke-free property
- Number of buildings/towers - 1
- Spa services on site
- Children's pool
- Outdoor pool
- Television in common areas
Family Friendly Amenities
- Family Hotel
- Outdoor pool
- Children's pool
- Supervised childcare/activities (free)
- Free Wi-Fi
- Outdoor tennis court
- Children's club (free)
- Grocery/convenience store
- Babysitting or childcare (surcharge)
- Arcade/game room
- Playground on site
- Cribs/infant beds (complimentary)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking, Free valet parking, Parking (limited spaces)
Room Amenities
Hard Rock Hotel Cancun All Inclusive offers 601 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.
This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
- Private spa tub
- Free cribs/infant beds
- Free bottled water
- In-room safe (laptop compatible)
- Free WiFi
- Coffee/tea maker
- Daily housekeeping
- Free toiletries
- Hair dryer
- Iron/ironing board
- Private bathroom
- Desk
- Slippers
- Shower only
- Premium bedding
- Balcony
- In-room climate control (air conditioning)
- Air conditioning
- Phone
- Minibar (stocked, free items)
- Turndown service
- Bathrobes
- Blackout drapes/curtains
- Satellite TV service
- Room service (24 hours)
- LCD TV
- Rollaway/extra beds (free)
- Connecting/adjoining rooms available
Where to Eat
The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Zen - This restaurant specializes in Asian cuisine and serves dinner only.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.
24-hour room service is available.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Nearby Things to Do
An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Beach volleyball on site
- Golf lessons available nearby
- Golfing nearby
- Basketball on site
- Pilates classes on site
- Playground on site
- Yoga classes/instruction on site
Spa Services
The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.
- Massages
- Number of treatment rooms 19
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
Accessibility
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
Resort Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
Check-out
Check-out time is noon
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 3 children 1 years old and younger stay free when using existing bedding.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
Pets
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Fees
Optional extras
- Airport shuttle fee: USD 60 per person (one way)
Resort Name
- All Inclusive Hard Rock Hotel
- All Inclusive Hard Rock Hotel Cancun
- Cancun Hard Rock Hotel
- Hard Rock All Inclusive
- Hard Rock Hotel All Inclusive
- Hard Rock Hotel All Inclusive Cancun
- Hard Rock Hotel Cancun
- Hard Rock Hotel Cancun All Inclusive
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 3 children 1 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
- Hard Rock Hotel Cancun All Inclusive is listed in the 2016 Condé Nast Traveler Gold List of the world's best places to stay.
Promotions
Music Lab Offer
Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.
Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.
Limitless Resort Credit Offer
Book a minimum 3-night stay in any room category for travel now – December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay; USD 750 in resort credits with a 4-night stay; USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay; USD 3,600 in resort credits with a 14 night stay or more.
3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge, and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Resort credit is not transferable, non-cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots® *promotion does not apply for Special Events and/or Wedding, selected take away products, or The Colin Cowie Weddings Collection™. Offer is not valid with groups/conventions, special events, or weddings and is not to be combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice. Other restrictions may apply.
Resort Credit Offer
Book a stay in any room or rate category and receive a resort credit fixed amount based on length of stay.
Resort credit and redemption details provided at check-in. Credit is not cumulative or combinable. Taxes and gratuity may not be included. Resort credit cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.