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Hard Rock Hotel Cancun - All Inclusive

4.5 out of 5.0

Hard Rock Hotel Cancun - All Inclusive

4.5 out of 5.0

Recent guest reviews

Our room and hallways smell like paint. If you turn on the AC in the room it will smell even worse. Last 3 dayst of our stay we did not have phone service, we don't have access to room service.

My first time at the Hard Rock Hotel in Cancun and it was a great stay. The hotel is very nice the service was the best the staff very friendly and helpful. Our room was nice and clean comfortable beds. Nice television. Good bathroom with plenty of room in the shower. We had an ocean view with a balcony on the 9th floor. You have a small wait for the elevators but never very long. It is worth the upgrade for an ocean view. The rooms have very good air-conditioning. And the rooms were cleaned every day. The guy cleaning are room did a great job each day. As for the hotel food I loved all the restaurant you have plenty to choose from. You have Brazilian which was a lot of food. The Asian theme restaurant was very nice good service. I had a lot to drink before hand so I was not into the food that night. The buffet for breakfast has a lot of choices for breakfast. All are indoors with great air-conditioning. No birds attacking you while you eat like some hotels. The Hard Rock does have outside grills by the pool for lunch with some really good food. I like that the best. I was not a fan of the pizza. There is also an Italian restaurant but I did not try that one. The lobby of the hotel has a great bar and all the Rock and Roll celebrities clothing and guitars on display. Like Prince, Cher, to name just a few. The large pool next to the beach is very long and great for hanging out in. With bars on both ends and good bartenders you can have plenty to drink.

Best customer service overall 10 out of 10 I will come back soon

The security was excellent The restaurants were excellent. Service at the beach was good.

Excellent service and attention from staff. Only thing I wasnt pleased with was sheets were stained.

Location is ideal. Property is well thought out and has professional staff!

the check in process takes too long, and they charge extra fees, the reservation from online portals is not consistent with their reception desk and they want to charge extra fees when you get there. The food is also not great or variety

The kids amenities wernt what was advertised. Ultimately we booked to accommodate our 2 and 5 year old because the hard rock listing offered the most activities for them ONLINE but did not have them. Would be a great resort for older children though!

Liked the food and staff. Did nit like Coco Bongo and events at resort.

The hotel activities were very fun and the food was exceptional.

Excellent service. Location was good. Beach is clean super clean. Entertainment was good. Drinks were awesome.

good hotel amazing location . great staff . really recomended. look for nice rrooms . amazing pool and vibe in this place

The food and the rook was just ok. It coult be better for the cost.

I love EVERYTHING about this hotel. The staff was very friendly. The room was AMAZING aside from our toilet and sink backing up, we loved it! Awesome hotel. Would definitely come back!

Rooms are due for some renovations, balcony doors need to be re-sealed.

Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 601-room, 4.5-star hotel has private in-room spa tubs along with 6 restaurants and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. Relish the international cuisine at The Market, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include private spa tub, free minibar items, and a balcony.


Property features

Guests of Hard Rock Hotel Cancun - All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per person one way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this beach hotel include a health club, an outdoor tennis court, and free WiFi in public areas.

Room options

Deluxe Diamond, Ocean View

King 1 | Sleeps 2

Deluxe Platinum, two double beds, ocean view

Full 2 | Sleeps 4

Rock Suite Platinum, ocean view

King 1 | Sleeps 6

Deluxe Room, 1 King Bed (GOLD-PURE)

King 1 | Sleeps 2

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (42) Couples (61) Family (47) Friends (12) Other (1)
3
Families

Our room and hallways smell like paint. If you turn on the AC in the room it will smell even worse. Last 3 dayst of our stay we did not have phone service, we don't have access to room service.

By on Jun 16, 2019

Review comment responded on Jun 18, 2019

Dear Anonymous, Thank you so much for this review about your last stay. Thank you for the feedback about it, I assure you I will share it with the proper departments to give follow-up. Thank you for the visit. Regards, Francisco Garcia General Manager Hard Rock Hotel Cancun

5
Partner Couples

My first time at the Hard Rock Hotel in Cancun and it was a great stay. The hotel is very nice the service was the best the staff very friendly and helpful. Our room was nice and clean comfortable beds. Nice television. Good bathroom with plenty of room in the shower. We had an ocean view with a balcony on the 9th floor. You have a small wait for the elevators but never very long. It is worth the upgrade for an ocean view. The rooms have very good air-conditioning. And the rooms were cleaned every day. The guy cleaning are room did a great job each day. As for the hotel food I loved all the restaurant you have plenty to choose from. You have Brazilian which was a lot of food. The Asian theme restaurant was very nice good service. I had a lot to drink before hand so I was not into the food that night. The buffet for breakfast has a lot of choices for breakfast. All are indoors with great air-conditioning. No birds attacking you while you eat like some hotels. The Hard Rock does have outside grills by the pool for lunch with some really good food. I like that the best. I was not a fan of the pizza. There is also an Italian restaurant but I did not try that one. The lobby of the hotel has a great bar and all the Rock and Roll celebrities clothing and guitars on display. Like Prince, Cher, to name just a few. The large pool next to the beach is very long and great for hanging out in. With bars on both ends and good bartenders you can have plenty to drink.

By on May 24, 2019

Review comment responded on Jun 4, 2019

Hello Rockstar, Wow! Thank you for your wonderful review, we appreciate the time you take to share your comments in regards to your last stay with us. It was our honor to host you and we are looking forward to the next time you decide to rock with us. Best regards,

5
Partner Couples

Best customer service overall 10 out of 10 I will come back soon

By on May 16, 2019

Review comment responded on May 22, 2019

Dear Anonymous, Thank you so much for this review about your last stay and for let us know tht our Rockers provieded you an amazing service. Hope to host you again soon.

1
Friends

The security was excellent The restaurants were excellent. Service at the beach was good.

By on May 15, 2019

Review comment responded on May 22, 2019

Dear Anonymous, We are so glad to read that you loved your stay with us. We hope we can have the opportunity to welcome you again and keep Rocking, Regards

5
Partner Couples

Excellent service and attention from staff. Only thing I wasnt pleased with was sheets were stained.

By on May 15, 2019

Review comment responded on May 22, 2019

Hello Anonymous, Thank you for the review and to share with us your experience. Thank you for the feedback, we will share it with the proper departments to avoid re-occurring. We hope you give us the opportunity to welcome you again. Regards

5
Partner Couples

Location is ideal. Property is well thought out and has professional staff!

By on Apr 23, 2019

Review comment responded on Apr 23, 2019

Dear Rockstar, Thank you so much for taking the time to share the valuable feedback in regards of your recent stay with us in the Hard Rock Hotel Cancun. We appreciate the fact of you expressing well from our staff and from our service, we will be so glad to welcome you again in the promppt future where we will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

1
Families

the check in process takes too long, and they charge extra fees, the reservation from online portals is not consistent with their reception desk and they want to charge extra fees when you get there. The food is also not great or variety

By on Apr 18, 2019

Review comment responded on Apr 22, 2019

Dear Rockstar, Thank you so much for taking the time to share the valuable comments in regards of your recent stay with us, Always feedback is very important for us so that's why we will react immediately to share all the opportunity areas in order to improve to make all of our guests leave with a smile and to avoid any inconvenience during their stay. We hope the rest of your experience we were able to succeed your expectations where next time if you decide to return we will be so happy to welcome you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

3
Everyone

By on Apr 15, 2019

Review comment responded on Apr 16, 2019

Dear Rockstar, Thank you so much for taking the time to share the valuable rating in regards of your recent experience with us in the Hard Rock Hotel Cancun. We want to appreciate the fact of you sharing this rate in order to see how we are doing in regards a lot of things where we will keep improving for get our guests 100% satisfaction, so they can return anytime soon so we can welcome you with our arms wide open over an over again. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

4
Everyone

By on Mar 10, 2019

Review comment responded on Apr 1, 2019

Dear Rockstar, Thank you so much for taking the time to share the rating from your recent experience with us, we are so happy to know you had a Hard Rock experience and that you loved to stay in the paradise. We hope to be able to welcome you in the near future where we will be so happy to receive you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

3
Family with small children

The kids amenities wernt what was advertised. Ultimately we booked to accommodate our 2 and 5 year old because the hard rock listing offered the most activities for them ONLINE but did not have them. Would be a great resort for older children though!

By , from Indianapolis on Mar 3, 2019

Review comment responded on Mar 5, 2019

Dear Matt, Thank you so much for taking the time to share the feedback of your stay with us in the Hard Rock Hotel Cancun, We appreciate the fact of you saying it is a great resort for older children although we apologies about the negative perception in regards your children not having the best experience, we sympathize in this specific fact and we will be sharing this to our entertainment staff in order to apply some improvements to our activities for the children of all ages. We hope in the future to get the chance to pamper you once again with our warm service from all of our rockers where from our part will be expecting you with our arms wide open. Best Regards Francisco Garcia General Manager Hard Rock Hotel Cancun

Hard Rock Hotel Cancun - All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500