Deluxe Gold king bed, Lagoon view
from $464
Hard Rock Hotel Cancun All Inclusive
4.5 out of 5.0
4.4
out of 5
"Very good!"
See all 131 reviews
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Recent guest reviews
From check in to check out, everything was beautiful, everyone was friendly and helpful. This is how 3rd time in Cancun but first time at the Hard Rock and the best. Food and drinks was wonderful. Can't wait to come back again in the near future.
This hotel is honestly the best, all the staff and people working there are amazing. Bulldog at the pool area took reallg good care of us the whole time we were there. Thank you
Overall, very well run resort with good food always available and plenty of dining options. Staff is always available and friendly and everything is kept very clean. The vacation planners were amazing!!!
Wonderful experience with a wonderful staff. Food and amenities were average.
Room size is deceiving from the pictures shown on the website, we're woken up several times during the night by drunk guest going back to their rooms, jacuzzi's around the pools are only for members to use or they would allow you to pay for a upgrade to use them, restaurants sometimes where closed or only open for members only and even the lounge chairs on the beach are segregated into 3 different levels and depending if you were a member or paid for something higher than the Deluxe Platinum room because out of the purple, brown or white lounge chairs on the beach we could only use the white ones. A lot of cracks in drywall and paint peeling in areas of the room and balcony. They were however in process of repairing and painting one side of the hotel. Staff was very good and provided great service.
Great Service, Great food. Service was outstanding. Massage was ok but overall was awesome.
I loved my experience at Hard Rock because aside from the beautiful beach front view, it was a family friendly and safe environment for the whole family. Sport &entertainment team Marlene, Victor, Jose Awesome!!!. Staff at Italian, Julio, was great. Santos and Josue at iPadera (steak) awesome and our waiter at the Market and all guest special Tuesday dinner awesome service as well.
This was the best all inclusive that we have stayed. The staff was wonderful and there was always something going on. I loved the pool and the activities and the friendliness of all the staff. The attention of the staff was remarkable and friendly. Loved the Beach Party and the Pool foam party. Everything was great from the check-in desk to the bell boys and check out experience. It went fast which made our stay more enjoyable. We loved the different choices of restaurants and the variety of menus that were available. We loved the fact that at the restaurants we did not have to make reservations in the mornings to go at night, as we always needed to do at other hotels. This was wonderful being able to walk into any restaurant at any time and be seated. The hotel bar was fantastic and the drinks were very good. I can't say enough about our experience except that we LOVED it and would love to return at some time. We only stayed 5 days and that was not long enough. Thank you Hard Rock !!!!! I really did not like the way the staff let guests eat in the pool. Seems like there was always staff cleaning up spilled drinks and food particles in the pool. I do believe guests can eat out side of the pool. Also, I wish the guests were more respectful of the staff and would tip more. The staff all work so very hard to make our stay enjoyable and a few dollars a day would be very grateful to them.
I wouldn't wish this hotel upon my worst enemy. Everything from check in to check out was a nightmare. While I know the hotel can't control the weather, at least make your guests feel comfortable. Indoors was not properly ventilated so there was absolutely no escaping the heat. There are way too many guests, and finding a chair by the pool is nearly impossible. Upon checkout with my luggage, I waited exactly 11 minutes for an elevator in an un-air conditioned hallway. Food was mediocre at best. Don't come here.
Everything here was first class. Went here with my 10, 16 and 17 year old kids and they had a blast and so did I. Every one of the hard rock employees I had contact with went out of their way to make sure we had everything we needed. Had a blast at Selvatica too and booked a charter deep sea fishing trip from aquaworld right across the street and me and my son both caught a trophy sailfish! Perfect trip. Already planning to come back next summer.
Staff was amazing. Friendly, eager to serve and just hard workers! Property was amazing. Such a fun hotel! By far the funnest ive ever stayed in! Only downside would be lack of elevators (you waited a while for it to go up and down) and the hallways are very hot so waiting for elevators was even more unpleasant...other than that, it was perfection!
All kinds of restaurants, Excellent food and drink most everywhere.
Mud Massage I paid for was anything but a mud massage. Horrible horrible Food was too salty Drinks took too long to refill
We had a fantastic time. Everything was nice. Plenty of things to see and do. The spa was very nice also.
This is not the place to go if you want to have fun. Food is mediocre at best
amazing need to go back asap! amazing need to go back asap! amazing need to go back asap! amazing need to go back asap! amazing need to go back asap! amazing need to go back asap!
Always something to do, the vibe is fun easy going.
Great food and activities. I have to go back and stay there again. Its somwthibg to do everyday! Pools were great!
Amazing best employees and food was awesome Nice location Lots to do at hotel
Located in Avenida Kukulkan within 2 miles (3 km) of La Isla Shopping Mall, Hard Rock Hotel Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 601-room, 4.5-star resort has private in-room spa tubs along with 6 restaurants and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.
Dining
Relish the international cuisine at The Market, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
All 601 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free bottled water, and laptop-compatible safes.
Rooms
Guests of Hard Rock Hotel Cancun All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per person one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, an outdoor tennis court, and free WiFi in public areas.
Property features
Guest reviews for Hard Rock Hotel Cancun All Inclusive
best vacation hard rock cancun
Couples
From check in to check out, everything was beautiful, everyone was friendly and helpful. This is how 3rd time in Cancun but first time at the Hard Rock and the best. Food and drinks was wonderful. Can't wait to come back again in the near future.
nice hotel if you have kids close to the beach
Everyone
This hotel is honestly the best, all the staff and people working there are amazing. Bulldog at the pool area took reallg good care of us the whole time we were there. Thank you
Review comment
Francisco Garcia responded on Apr 25, 2017
Hi, We really appreciate the time you take to write a review regarding your recent stay at our property. It is for Bulldog very encouraging to hear that his service leave a good impression during your vacations. We would love to see you soon at Hard Rock Hotel Cancun.
perfect location, with a great view
Everyone
Overall, very well run resort with good food always available and plenty of dining options. Staff is always available and friendly and everything is kept very clean. The vacation planners were amazing!!!
Review comment
Francisco García responded on Apr 7, 2017
Dear Rockstar, Thank you very much for posting your review. we are thrilled to see that during your recent stay, you received the Rockstar service that set us apart. We hope we can keep Rocking with you soon! Francisco García General Manager Hard Rock Hotel Cancun
great property!
Everyone
Wonderful experience with a wonderful staff. Food and amenities were average.
Review comment
Francisco García responded on Mar 18, 2017
Dear Brent, We are greatly appreciative of your insights and will be sure to use them to help us grow. I am so glad to hear that you had a fantastic experience. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun
pictures are deceiving
Everyone
Room size is deceiving from the pictures shown on the website, we're woken up several times during the night by drunk guest going back to their rooms, jacuzzi's around the pools are only for members to use or they would allow you to pay for a upgrade to use them, restaurants sometimes where closed or only open for members only and even the lounge chairs on the beach are segregated into 3 different levels and depending if you were a member or paid for something higher than the Deluxe Platinum room because out of the purple, brown or white lounge chairs on the beach we could only use the white ones. A lot of cracks in drywall and paint peeling in areas of the room and balcony. They were however in process of repairing and painting one side of the hotel. Staff was very good and provided great service.
Review comment
Francisco García responded on Nov 24, 2016
Dear Smitty50, I would like to thank you for bringing your observations to my attention. I am personally concerned to see that we have fallen short to your expectations; on behalf of Hard Rock Hotel Cancun I extend a cordial invitation to give us the opportunity to change your perception of our resort ans show you our improvements on your next trip to our destination. I assure you that we take the feedback from our guests as valuable tools to improve and I will be verifying all your comments with the departments involved. Thank you again for your review, we look forward to welcome you again. Francisco García General Manager Hard Rock Hotel Cancun
everything was beyond my expectation!
Everyone
Review comment
Francisco Garcia responded on Oct 27, 2016
Dear Talisa, Wow! Thank you very much for your awesome review, I can see you´re raving fan of Hard Rock and happily knowing you had enjoyed your stay with us, I am so pleased to see you rated us excellent, you are a true Rock Star, we will make sure you receive the best of the best and the rockstar treatment in your next visit to your favorite stage in Cancun. We look forward to welcome you back soon. Walk this way! Francisco Garcia General Manager Hard Rock Hotel Cancun
best vacation
Everyone
Great Service, Great food. Service was outstanding. Massage was ok but overall was awesome.
Review comment
Francisco Garcia responded on Oct 27, 2016
Hello Joshua, Nothing rocks our world more than hearing that you enjoyed every moment of your vacation. The staff is the heart and soul of our resort and they work hard to make our dear rockers feel like diamonds! We can’t wait to welcome you again to Hard Rock Hotel Cancun. Francisco Garcia General Manager Hard Rock Hotel Cancun
beautiful family hotel by the beach!
Everyone
I loved my experience at Hard Rock because aside from the beautiful beach front view, it was a family friendly and safe environment for the whole family. Sport &entertainment team Marlene, Victor, Jose Awesome!!!. Staff at Italian, Julio, was great. Santos and Josue at iPadera (steak) awesome and our waiter at the Market and all guest special Tuesday dinner awesome service as well.
Review comment
Francisco Garcia responded on Sep 1, 2016
Hello Lorena, Thank you for choosing Hard Rock Cancun for your latest vacation experience, I'm glad to know that you and your family had an awesome time and that our amazing staff were able to really rock your vacation, rest assure I will be passing all your comments to them so they can keep the good work! I hope to welcome you really soon so we can share more amazing memories together.
great hotel at the beach
Everyone
This was the best all inclusive that we have stayed. The staff was wonderful and there was always something going on. I loved the pool and the activities and the friendliness of all the staff. The attention of the staff was remarkable and friendly. Loved the Beach Party and the Pool foam party. Everything was great from the check-in desk to the bell boys and check out experience. It went fast which made our stay more enjoyable. We loved the different choices of restaurants and the variety of menus that were available. We loved the fact that at the restaurants we did not have to make reservations in the mornings to go at night, as we always needed to do at other hotels. This was wonderful being able to walk into any restaurant at any time and be seated. The hotel bar was fantastic and the drinks were very good. I can't say enough about our experience except that we LOVED it and would love to return at some time. We only stayed 5 days and that was not long enough. Thank you Hard Rock !!!!! I really did not like the way the staff let guests eat in the pool. Seems like there was always staff cleaning up spilled drinks and food particles in the pool. I do believe guests can eat out side of the pool. Also, I wish the guests were more respectful of the staff and would tip more. The staff all work so very hard to make our stay enjoyable and a few dollars a day would be very grateful to them.
Review comment
Francisco Garcia responded on Aug 16, 2016
Hello Nancy, Thank you very much for taking the time to share your kind comments about your experience with us, nothing rocks our world more than hearing that you enjoyed every moment of your vacation, make sure that the whole staff will know about your experience. We can’t wait to welcome you again and roll out the red carpet for you and provide you with the Rockstar service that you already know. Keep the good times rolling!
would never stay here again
Everyone
I wouldn't wish this hotel upon my worst enemy. Everything from check in to check out was a nightmare. While I know the hotel can't control the weather, at least make your guests feel comfortable. Indoors was not properly ventilated so there was absolutely no escaping the heat. There are way too many guests, and finding a chair by the pool is nearly impossible. Upon checkout with my luggage, I waited exactly 11 minutes for an elevator in an un-air conditioned hallway. Food was mediocre at best. Don't come here.
Review comment
Francisco Garcia responded on Aug 16, 2016
Hello VB, I sincerely apologize for all the inconveniences you had during your stay with us, I assure you this is not the experience we are use to provide as we always want to give our dear guest the best and most memorable vacations. Please rest assured that we have taken proper measures in order to address those areas of opportunity and improve them to the last detail. I would like to change the perception of our services and facilites based on your latest experience hope that you give us the opportunity and choose us again as your next travel destination. Kind regards.
Dear Chrystal, Thank you very much for letting us know about your recent experience at Hard Rock Hotel Cancun, I'm thrilled to see that you had a blast from beggining to end and that now we have a raving fan in you. The red carpet will be ready to welcome you during your next trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun