Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Enjoy breathtaking ocean views from this balcony with a table and two chairs.

Enjoy ocean views from the large window in this stylish room featuring two beds, a desk, and a flat-screen TV.

Guests can enjoy ocean views from the resort's deck, which features a pergola and exercise space.

Relax by the infinity pool overlooking the ocean, surrounded by palm trees and sun loungers.

Enjoy a drink at the circular bar surrounded by a vibrant mural and wicker chairs.

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Pet friendly
Spa
Room service

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Aquaworld
‪10 min walk‬
La Isla Shopping Mall
‪4 min drive‬
Delfines Beach
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

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Room options

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

861 sq ft
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Lagoon view double

Very good

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds

Wonderful

431 sq ft
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

Very good

431 sq ft
Sleeps 3
1 King Bed

Deluxe Lagoon view king

Excellent

431 sq ft
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Very good

431 sq ft
Ocean view
Sleeps 4
2 Double Beds

Diamond Ocean View

Excellent

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Rock Royalty Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Rock Suite Ocean view (One Bedroom)

635 sq ft
Ocean view
Sleeps 4
1 King Bed

Rock Suite Ocean View (Two Bedroom)

1066 sq ft
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

861 sq ft
Ocean view
Sleeps 6
4 Double Beds

Deluxe Family Ocean View - Two Bedroom

861 sq ft
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

Aquaworld - 10 min walk - 0.6 miles
Iberostar Cancun Golf Course - 3 min drive - 1.8 miles
La Isla Shopping Mall - 4 min drive - 1.8 miles
Cancun Interactive Aquarium - 4 min drive - 1.8 miles
Delfines Beach - 4 min drive - 2.7 miles

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪Restaurant nebbiolo en cancun - ‬3 min walk
‪Fred's House - ‬4 min walk
‪JW Marriott Lobby Bar - ‬4 min walk
‪Porfirio's Cancun - ‬4 min walk
‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Relax by the central pool or one of the smaller pools surrounded by lush greenery and palm trees.

Pool
All inclusive
Spa
Kids pool

$455 nightly

Aug 10 - Aug 11

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference center

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Elevator (35 inch wide door)
Handrails in stairways (35 inches high)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
Banquet hall
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per week
Dogs and cats only
2 total (50 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

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Hotel Hard Rock Hotel Cancun - All Inclusive

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Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Jul 14, 2025 start from $447.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera within a 10-minute walk of Aquaworld and Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is parking available on site at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

Is Hard Rock Hotel Cancun - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Are there hot tubs at Hard Rock Hotel Cancun - All Inclusive ?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hard Rock Hotel Cancun - All Inclusive ?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 10.9 mi away (18 minutes by car).

Can I book a room with a balcony at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

William Travis

Traveled with group, Traveled with family

Jun 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was absolutely unbelievable. Big shout out to Beto and Carlos from the breakfast buffet area, they constantly went above and beyond to make us feel special.

Stayed 3 nights in Jun 2025

6/10 Okay

Angel

Traveled with family and small children

Apr 13, 2025

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

Smells like mildew and very old property needs updating. Service is ok.

Stayed 3 nights in Apr 2025

10/10 Excellent

Leovie

Apr 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

10/10 Excellent

Christopher

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

excellent customer service

Stayed 7 nights in Apr 2025

8/10 Good

Sukhdip Kaur

Apr 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Antonio

Traveled with family and small children

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was very helpful bilingual the Mexican fiesta was a very great touch, music was great kids has so much fun at the kids club. The guys at Zen were very friendly (Diavid and Michael)👍

Stayed 3 nights in Apr 2025

10/10 Excellent

Jorge Arturo

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent. Made sure you had everything you needed and checked up on you regularly to ensure your stay was going good. Definitely recommend to anyone

Stayed 3 nights in Apr 2025

10/10 Excellent

armando

Apr 11, 2025

Stayed 1 night in Apr 2025

6/10 Okay

Marcelo

Apr 9, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Tope

Traveled with group, Business traveler

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Apr 2025

10/10 Excellent

Echarangattu

Traveled with family

Apr 6, 2025

Liked: Amenities

Awesome service and great food. Enjoyed entertainment

Stayed 4 nights in Mar 2025

10/10 Excellent

Jason Charles

Traveled with family

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

food was great, staff super friendly and accommodating!

Stayed 5 nights in Mar 2025

2/10 Terrible

Yessenia

Apr 6, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The staff was so sweet but my room a big no. Then I asked them to move after the lights went out the ac went off in the middle of the night and also all the paint was peeling and they had me check out and didn’t give me a room til 7:00pm I was so upset

Stayed 4 nights in Apr 2025

8/10 Good

aaron

Traveled with partner

Apr 5, 2025

Liked: Cleanliness, staff & service

Staff were great. Pool and bars are great. Hidden costs are stupid and the 200usd resort credit is unusable unless you want to pay more, massage 250usd, so 50usd plus another fee comes to about 75usd for a massage, without the credit it would have cost 337usd for 50 mins. Cant use credit in shops or restaurants. The offers they have one are not actually offeres when you sit and work it out, just means you spend more there.

Stayed 2 nights in Apr 2025

4/10 Poor

Dani, sterling hts

Traveled with group, Traveled with family

Apr 3, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

A lot of construction and no place for adults to hang out.

Stayed 3 nights in Mar 2025

10/10 Excellent

Zoila

Apr 3, 2025

Stayed 7 nights in Mar 2025

2/10 Terrible

jeremiah

Apr 2, 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Traveled with group

Apr 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was great !

Stayed 2 nights in Mar 2025

8/10 Good

Abdul

Apr 1, 2025

Liked: Staff & service, amenities, property conditions & facilities

Good

Stayed 4 nights in Feb 2025

10/10 Excellent

John

Apr 1, 2025

Stayed 4 nights in Mar 2025

8/10 Good

Marco Tulio

Apr 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

2/10 Terrible

John

Traveled with partner

Mar 31, 2025

Disliked: Amenities, property conditions & facilities

Pushy sales staff trying to get you to buy a membership. When you arrive you don't go to the check-in counter, instead they take you off to a side room and try to lure you into doing a 90 presentation to become a member. We explained to them that we were awake for over 24 hours and just wanted to check into our room, it was my wife's birthday and we were only there for 2 days with limited time to spare, but now we had to wait 3 hours for a room to become available. We changed into swim gear and headed to the pool until the room was ready. The next day the same pushy salesman tracked us down while we were relaxing at the pool and insisted we do a presentation, then my wife gave in and said we will do it tomorrow (Sunday) before we leave. We will give you 60 minutes. So, we met the man and then another and then 2 more and then even 3 more. They were persistent to make us purchase a membership on the spot, and I kept insisting no even after we gave them over the time limit of an hour. Now it's been 95 minutes and we needed to gather our luggage, check out and catch the Uber. So the last man to talk to us kept us longer and longer and I told him we needed to go we had to leave but he kept at it then I got up and said I don't mean to be rude but we need to go. So I actually repeated that 4 times and my wife was walking up the stairs then we left. He said I have your room voucher I said I didn't want it, plus we didn't charge anything to our room. He showed up outside while we wait

Stayed 2 nights in Mar 2025

8/10 Good

Robert

Traveled with family

Mar 31, 2025

Liked: Staff & service, amenities, property conditions & facilities

The staff are absolutely amazing and what made our trip. Very attentive, lots of entertainment options and overall made the trip. We loved our stay! An area for improvement would be the rooms and the room cleaning staff. We had some issues with the bathroom and missed product refills, but once we notified the concierge, they fixed/provided new products within minutes. If you are not in your room a lot, I think the hotel and entertainment make up for this and would recommend it.

Stayed 8 nights in Mar 2025