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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool
VIP Access

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Table tennis
Premium bedding, down comforters, free minibar, in-room safe
Outdoor pool, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included

Explore the area

View in a map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 1066 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down comforters, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down comforters, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King | Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Deluxe Lagoon view king | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

8.4 out of 10
Very good
(29 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

8.6 out of 10
Excellent
(35 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Lagoon view double

Deluxe Lagoon view double | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

8.2 out of 10
Very good
(19 reviews)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 850 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 850 sq ft
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic) | Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond) | Premium bedding, down comforters, free minibar, in-room safe

Classic Room, 1 King Bed, Ocean View (Diamond)

  • Ocean view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

  • Ballenas Beach - 3 min walk - 0.2 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Iberostar Cancun Golf Course - 3 min drive - 1.8 miles
  • La Isla Shopping Mall - 4 min drive - 1.8 miles
  • Cancun Interactive Aquarium - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪The Great Room - ‬9 min walk
  • ‪Club 91 Lounge - ‬7 min walk
  • Cafetto

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.
An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per week
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
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Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Mar 2, 2026 start from $428.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera, just steps from Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is parking available on site at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, massages, and mani/pedis.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hard Rock Hotel Cancun - All Inclusive ?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Does Hard Rock Hotel Cancun - All Inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Does Hard Rock Hotel Cancun - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 11 mi away (19 minutes by car).

Are there rooms with balconies at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 786 out of 1503 reviews
Rating 8 - Good. 271 out of 1503 reviews
Rating 6 - Okay. 190 out of 1503 reviews
Rating 4 - Poor. 107 out of 1503 reviews
Rating 2 - Terrible. 149 out of 1503 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Humberto

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
All good with check in
Stayed 1 night in Jan 2026

10/10 Excellent

Jonathan

Stayed 4 nights in Dec 2025

8/10 Good

Mayrin

Stayed 2 nights in Nov 2025

8/10 Good

Mohammad Hassan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms., excellent service
Stayed 4 nights in Nov 2025

10/10 Excellent

Jasmeen, calgary

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Rayma Nichole

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Staff was amazing. Very,very nice!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Orlando

Stayed 1 night in Nov 2025

6/10 Okay

Harangeljit K

Traveled with group
The room was somewhat updated but it lacked drawers to put clothing in. The double sink and mirror are perfect for two ppl getting ready at the same Time. Jacuzzi in the middle of the room is kinda pointless unless you’re a couple. The view from the ocean front was amazing. It was a hit or miss with bar staff at the pool bar. Our waiters at dinner and breakfast were very friendly and efficient. Staff in general very nice. The time share staff were very push that at one point needed to hang up on them after they would not take no for an answer. If you want to do an excursion might be worth doing the time share and negotiate the perks they give you. We were offered a free cenotes, and Chichen Itza tour eventually. The best restaurants in order are Italian, seafood, and Japanese. The buffet was nothing special. The mid day tacos were always fresh and amazing. Over all the resort was nice, entertainment was hype, and not a big walk to get to one side or the other. Beach was so nice and no seaweed when we arrived and when it did come in was cleaned up immediately. Daily cleaning was okay, if you did not leave room before they came you had to call them to come clean and restock. Bars and hard liquor shut down at 1am which sucks if he wanted to keep going. Only beer in the room no hard liquor.
Stayed 7 nights in Oct 2025

10/10 Excellent

sahar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the staff at the Hard Rock Hotel were incredibly kind and welcoming, but Jesus at the concierge desk truly stood out. He was consistently helpful, patient, and genuinely thoughtful, always ready to guide us with anything we needed throughout our stay. His warm attitude made everything easier and added an extra touch of comfort to our trip. We also tried several restaurants at the hotel, and Frida was by far the best. The food, atmosphere, and service there were on another level compared to the others. Overall, the whole team was wonderful, but Jesus was really a great one—someone who made our experience even better. We’re truly grateful for all his help!
Stayed 4 nights in Nov 2025

10/10 Excellent

Jorge Luis

Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience and service
Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the fact my shoes went missing the only time I had house keeping clean my room
Stayed 7 nights in Nov 2025

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 4 nights in Nov 2025

8/10 Good

Jagroop

Service
Stayed 4 nights in Nov 2025

6/10 Okay

Perdip

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
The service was terrible, staff are not accommodating and can be rude, esp at the front desk and poolside. The resort itself is nice and small. The restaurants are decent, but buffet was terrible - limited selection of food and the same options every day. All in all, not what I was would expect from a hard rock brand.
Stayed 4 nights in Nov 2025

10/10 Excellent

Amer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
Stayed 3 nights in Nov 2025

10/10 Excellent

Elmer Oswaldo Lopez

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Nov 2025

10/10 Excellent

miguel

Stayed 4 nights in Nov 2025

4/10 Poor

Sunny

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was super dated. Especially for the price we paid. We complained to staff multiple times and there was nothing done to resolve our issues. Not to mention they are remodeling. So if you stay in your room at all during the day all you hear is construction noise. Also it is a vacation club. We had that shoved down our throats from the moment we walked in until the moment we left. Will never return to a hard rock hotel ever.
Stayed 6 nights in Nov 2025

6/10 Okay

PATRICIA, mays landing

Traveled with family
Liked: Cleanliness
Disliked: Amenities
My overall experience was good until I had a negative experience at one of the pool side bars. The bartender stated I could only have Modello draft beer. However I noticed several people were asking for corona light and they provided them with corona light. When I pointed out he did in fact have corona light, I observed him giving out to other people… he then provided me with corona light. I viewed the Incident as Prejudice and inappropriate.!! That negative encounter left a negative impact. The entertainment was lacking and in general common areas I. The hotel were poorly maintained.
Stayed 4 nights in Nov 2025

10/10 Excellent

Rommel P, Patterson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had vip access, ocean view. Food selection and drinks were great! The staff were very friendly. Nightly entertainment was fantastic!
Stayed 4 nights in Sep 2025

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Entertainment, teen activities, and snacks were not as expected.
Stayed 4 nights in Nov 2025

10/10 Excellent

Angel De La

Stayed 4 nights in Nov 2025

10/10 Excellent

Ninoska, Fairview

Stayed 3 nights in Oct 2025

10/10 Excellent

Uri Dean

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel and beach area. Staff was friendly and nice but attention to everyone. The timeshare sellers are aggressive and will hunt you until you give in or yell at them as I did. Because being woken up every morning at 7:45 am is ridiculous.
Stayed 10 nights in Oct 2025

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