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Hard Rock Hotel Cancun All Inclusive

4.5 out of 5.0

Recent guest reviews

This is my third time in Cancun this hotel has the best vibe. Not too old or too young. For an all inclusive food was good. I have had better breakfast but I can’t complain this hotel knows how to party in Cancun.

I’ve been to Cancun atleast 8 times 4 of my stays at hard rock cancun . The best place there !!! If you stay somewhere else you will regret it

The best time ever! The rooms and service is beyond amazing and the food is good and plentiful. Good drinks and the vibe is beyond great. I would love to know the secret to employee morale. It amazes me that every single person working at HRC is so polite with a smile and a greeting that isn’t fake. They treat each person like royalty and compassion. The only downfall is I had to leave and return to normalcy. Alas I will be back! I give you 10 stars if I could. Thank you HRC

The hotel is very well kept and clean. The staff is friendly and the food is absolutely amazing the hibachi and Italian restaurant in particular. The issues I had was that the hotel was too loud when you were in your room you could hear everything in the hallway and the other rooms. Also this is more of a family oriented resort there isn’t much to do at night. I tried to transfer to the Rivera Maia location but they wouldn’t let me. My overall experience was pleasant, but this isn’t the type of place you want to go if you want to party. I would give my over all stay an 8.5 Do to there not being much to do at night. I’d rate the food a 10. Also beware if that “resort credit” they give you. You still have to pay out of pocket for most things.

It was great .. the hotel was great the service was perfect .. I will go back and stay at the same place

The staff accommodated to all of our needs with a smile. I truly appreciate all the hard work that goes into making this such an amazing experience for all those visiting the Hard Rock.

Loved the resort! Nice snacks in the lobby area all the time. The espresso machine was great.

wish it was adults only, dont need kids at the bar at 10 . great shows everynight

From check in to check out, everything was beautiful, everyone was friendly and helpful. This is how 3rd time in Cancun but first time at the Hard Rock and the best. Food and drinks was wonderful. Can't wait to come back again in the near future.

This hotel is honestly the best, all the staff and people working there are amazing. Bulldog at the pool area took reallg good care of us the whole time we were there. Thank you

Overall, very well run resort with good food always available and plenty of dining options. Staff is always available and friendly and everything is kept very clean. The vacation planners were amazing!!!

Wonderful experience with a wonderful staff. Food and amenities were average.

Room size is deceiving from the pictures shown on the website, we're woken up several times during the night by drunk guest going back to their rooms, jacuzzi's around the pools are only for members to use or they would allow you to pay for a upgrade to use them, restaurants sometimes where closed or only open for members only and even the lounge chairs on the beach are segregated into 3 different levels and depending if you were a member or paid for something higher than the Deluxe Platinum room because out of the purple, brown or white lounge chairs on the beach we could only use the white ones. A lot of cracks in drywall and paint peeling in areas of the room and balcony. They were however in process of repairing and painting one side of the hotel. Staff was very good and provided great service.

Great Service, Great food. Service was outstanding. Massage was ok but overall was awesome.

I loved my experience at Hard Rock because aside from the beautiful beach front view, it was a family friendly and safe environment for the whole family. Sport &entertainment team Marlene, Victor, Jose Awesome!!!. Staff at Italian, Julio, was great. Santos and Josue at iPadera (steak) awesome and our waiter at the Market and all guest special Tuesday dinner awesome service as well.

This was the best all inclusive that we have stayed. The staff was wonderful and there was always something going on. I loved the pool and the activities and the friendliness of all the staff. The attention of the staff was remarkable and friendly. Loved the Beach Party and the Pool foam party. Everything was great from the check-in desk to the bell boys and check out experience. It went fast which made our stay more enjoyable. We loved the different choices of restaurants and the variety of menus that were available. We loved the fact that at the restaurants we did not have to make reservations in the mornings to go at night, as we always needed to do at other hotels. This was wonderful being able to walk into any restaurant at any time and be seated. The hotel bar was fantastic and the drinks were very good. I can't say enough about our experience except that we LOVED it and would love to return at some time. We only stayed 5 days and that was not long enough. Thank you Hard Rock !!!!! I really did not like the way the staff let guests eat in the pool. Seems like there was always staff cleaning up spilled drinks and food particles in the pool. I do believe guests can eat out side of the pool. Also, I wish the guests were more respectful of the staff and would tip more. The staff all work so very hard to make our stay enjoyable and a few dollars a day would be very grateful to them.

I wouldn't wish this hotel upon my worst enemy. Everything from check in to check out was a nightmare. While I know the hotel can't control the weather, at least make your guests feel comfortable. Indoors was not properly ventilated so there was absolutely no escaping the heat. There are way too many guests, and finding a chair by the pool is nearly impossible. Upon checkout with my luggage, I waited exactly 11 minutes for an elevator in an un-air conditioned hallway. Food was mediocre at best. Don't come here.

Everything here was first class. Went here with my 10, 16 and 17 year old kids and they had a blast and so did I. Every one of the hard rock employees I had contact with went out of their way to make sure we had everything we needed. Had a blast at Selvatica too and booked a charter deep sea fishing trip from aquaworld right across the street and me and my son both caught a trophy sailfish! Perfect trip. Already planning to come back next summer.

Staff was amazing. Friendly, eager to serve and just hard workers! Property was amazing. Such a fun hotel! By far the funnest ive ever stayed in! Only downside would be lack of elevators (you waited a while for it to go up and down) and the hallways are very hot so waiting for elevators was even more unpleasant...other than that, it was perfection!

Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Hotel Zone within 2 miles (3 km) of La Isla Shopping Mall, Hard Rock Hotel Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 601-room, 4.5-star resort has private in-room spa tubs along with 6 restaurants and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.


Dining

Relish the international cuisine at The Market, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 601 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free bottled water, and laptop-compatible safes.


Property features

Guests of Hard Rock Hotel Cancun All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per person one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, an outdoor tennis court, and free WiFi in public areas.

Guest reviews for Hard Rock Hotel Cancun All Inclusive

Everyone (25) Couples (56) Family (45) Friends (12) Other (1)
5

great vibe and food.

Everyone

This is my third time in Cancun this hotel has the best vibe. Not too old or too young. For an all inclusive food was good. I have had better breakfast but I can’t complain this hotel knows how to party in Cancun.

By on Mar 24, 2018

Review comment responded on Apr 5, 2018

Hello Rockstar, Thank you for sharing your comments and observations, we are truly happy to see you enjoyed your recent stay and we have also shared your feedback regarding breakfast with our Head Chef for improvement. I hope we can welcome you back soon. Warm regards. Francisco Garcia General Manager Hard Rock Hotel Cancun

5

hard rock spring break

Everyone

I’ve been to Cancun atleast 8 times 4 of my stays at hard rock cancun . The best place there !!! If you stay somewhere else you will regret it

By , from indiana on Mar 24, 2018

Review comment responded on Apr 5, 2018

Hi Liz, Thank you for your review! We are thrilled to see you are a raving Hard Rock fan and cannot wait to pamper you on your 5th visit to our property. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

5

rock star quality

Everyone

The best time ever! The rooms and service is beyond amazing and the food is good and plentiful. Good drinks and the vibe is beyond great. I would love to know the secret to employee morale. It amazes me that every single person working at HRC is so polite with a smile and a greeting that isn’t fake. They treat each person like royalty and compassion. The only downfall is I had to leave and return to normalcy. Alas I will be back! I give you 10 stars if I could. Thank you HRC

By on Mar 22, 2018

Review comment responded on Apr 5, 2018

Hello Rockstar, Wow! Thank you for your kind words towards the service you received from the members of our band, we truly enjoy pamper our guests and your review will keep us motivated and ready to keep Rocking! We can't wait to have you back! Francisco García General Manager Hard Rock Hotel Cancun

4

very nice hotel

Everyone

The hotel is very well kept and clean. The staff is friendly and the food is absolutely amazing the hibachi and Italian restaurant in particular. The issues I had was that the hotel was too loud when you were in your room you could hear everything in the hallway and the other rooms. Also this is more of a family oriented resort there isn’t much to do at night. I tried to transfer to the Rivera Maia location but they wouldn’t let me. My overall experience was pleasant, but this isn’t the type of place you want to go if you want to party. I would give my over all stay an 8.5 Do to there not being much to do at night. I’d rate the food a 10. Also beware if that “resort credit” they give you. You still have to pay out of pocket for most things.

By , from Boston, MA on Feb 21, 2018

Review comment responded on Feb 24, 2018

Dear Mike, Thank you for sharing your recent stay at Hard Rock Hotel Cancun. We are very glad to learn that you had a wonderful stay and enjoyed our Ciao and Zen restaurants. Thank you for all your comments, they will help us to improve and guarantee the the best experience to all our dear guests. Hope we can have the honor to host you in the near future. Best Regards, Francisco García General Manager Hard Rock Hotel Cancun

5

it was excellent

Everyone

It was great .. the hotel was great the service was perfect .. I will go back and stay at the same place

By , from bakersfield ca on Dec 14, 2017

Review comment responded on Dec 15, 2017

Hello Lorenzo, Thank you so much for your review, I appreciate much for sharing your experience at Hard Rock Hotel Cancun. We are very glad to learn that you had a great time and enjoyed our facilities and service. Hope to see you back very soon at Hard Rock Hotel Cancun. Best regards, Francisco García General Manager Hard Rock Hotel Cancun

5

definitely a 5 star resort!

Everyone
Room view

The staff accommodated to all of our needs with a smile. I truly appreciate all the hard work that goes into making this such an amazing experience for all those visiting the Hard Rock.

By , from CT on Oct 31, 2017

Review comment responded on Nov 16, 2017

Hello Alison, Thank you very much for your review! I'm thrilled to read that you receive passionate service from all our band members. I hope we can welcome you back soon! Warm regards. Francisco García General Manager Hard Rock Hotel Cancun

4

nice close to the beach

Everyone

Loved the resort! Nice snacks in the lobby area all the time. The espresso machine was great.

By , from Seattle WA on Jun 26, 2017

Review comment responded on Jul 3, 2017

Thanks!!!!

5

awesome

Couples

wish it was adults only, dont need kids at the bar at 10 . great shows everynight

By on May 25, 2017

Review comment responded on May 27, 2017

Dear Rockstar, Thank you very much for your fantastic comments, we feel very happy to see that your recent stay was filled with authentic experiences that Rock! We would love to have you back soon. Francisco García General Manager Hard Rock Hotel Cancun

5

best vacation hard rock cancun

Couples

From check in to check out, everything was beautiful, everyone was friendly and helpful. This is how 3rd time in Cancun but first time at the Hard Rock and the best. Food and drinks was wonderful. Can't wait to come back again in the near future.

By , from Virginia on Apr 25, 2017

Review comment responded on May 3, 2017

Dear Chrystal, Thank you very much for letting us know about your recent experience at Hard Rock Hotel Cancun, I'm thrilled to see that you had a blast from beggining to end and that now we have a raving fan in you. The red carpet will be ready to welcome you during your next trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun

5

nice hotel if you have kids close to the beach

Everyone

This hotel is honestly the best, all the staff and people working there are amazing. Bulldog at the pool area took reallg good care of us the whole time we were there. Thank you

By on Apr 20, 2017

Review comment responded on Apr 25, 2017

Hi, We really appreciate the time you take to write a review regarding your recent stay at our property. It is for Bulldog very encouraging to hear that his service leave a good impression during your vacations. We would love to see you soon at Hard Rock Hotel Cancun.