We had an awesome time in this all inclusive hotel. Absolutly amazing!
The rooms at the Hard Rock were nice if you pay for an upgrade
Kids club pool closed. Kids club staff very nice but kids did not want to go as it felt like activities were a bit boring. They don’t compare at all to other kids clubs! I requested hypoallergenic pillows and they said no you need to upgrade your room class for that, after being kept up until 3 am 2 nights in a row they would not change our room. They did not have dinner reservations available until 9 pm which does not work with kids. They could not accommodate my husband for dinner on his birthday. Hotel is more of a party atmosphere and did not feel it was geared towards kids or families.
Excellent food and entertainment. Very Helpful stafff everywhere on the property.
I enjoyed the upgrade and the experience. The weather sucked and I lost my iPhone on one of the excursions but overall the property was pretty good.
Our room and hallways smell like paint. If you turn on the AC in the room it will smell even worse. Last 3 dayst of our stay we did not have phone service, we don't have access to room service.
My first time at the Hard Rock Hotel in Cancun and it was a great stay. The hotel is very nice the service was the best the staff very friendly and helpful. Our room was nice and clean comfortable beds. Nice television. Good bathroom with plenty of room in the shower. We had an ocean view with a balcony on the 9th floor. You have a small wait for the elevators but never very long. It is worth the upgrade for an ocean view. The rooms have very good air-conditioning. And the rooms were cleaned every day. The guy cleaning are room did a great job each day. As for the hotel food I loved all the restaurant you have plenty to choose from. You have Brazilian which was a lot of food. The Asian theme restaurant was very nice good service. I had a lot to drink before hand so I was not into the food that night. The buffet for breakfast has a lot of choices for breakfast. All are indoors with great air-conditioning. No birds attacking you while you eat like some hotels. The Hard Rock does have outside grills by the pool for lunch with some really good food. I like that the best. I was not a fan of the pizza. There is also an Italian restaurant but I did not try that one. The lobby of the hotel has a great bar and all the Rock and Roll celebrities clothing and guitars on display. Like Prince, Cher, to name just a few. The large pool next to the beach is very long and great for hanging out in. With bars on both ends and good bartenders you can have plenty to drink.
Best customer service overall 10 out of 10 I will come back soon
The security was excellent The restaurants were excellent. Service at the beach was good.
Excellent service and attention from staff. Only thing I wasnt pleased with was sheets were stained.
Location is ideal. Property is well thought out and has professional staff!
the check in process takes too long, and they charge extra fees, the reservation from online portals is not consistent with their reception desk and they want to charge extra fees when you get there. The food is also not great or variety
The kids amenities wernt what was advertised. Ultimately we booked to accommodate our 2 and 5 year old because the hard rock listing offered the most activities for them ONLINE but did not have them. Would be a great resort for older children though!
Liked the food and staff. Did nit like Coco Bongo and events at resort.
Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Cancun Interactive Aquarium. This 601-room, 4.5-star hotel has private in-room spa tubs along with 6 restaurants and a full-service spa.
Free buffet breakfast is served each morning from 7 AM to 11 AM. There are multiple options for onsite dining with 6 restaurants, including The Market, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
All of Hard Rock Hotel Cancun - All Inclusive's 601 individually decorated rooms provide private spa tubs, free minibar items, and balconies. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free bottled water, and laptop-compatible safes are also available.
Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 60 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive hotel include a health club, free WiFi in public areas, and a conference center.
We had an awesome time in this all inclusive hotel. Absolutly amazing!
Dear Anonymous, Thank you for choosing us to live an authentic experience of Rock with us and taking the time to score our services. Allow us to keep pampering you in future vacations, we will be honored to welcome you again. Sincerely, Francisco Garcia General Manager Hard Rock Hotel Cancun
The rooms at the Hard Rock were nice if you pay for an upgrade
Dear Anonymous, Thank you so much for the feedback, we will work in order to improve the description of our rooms, which are always accompanied by the great service of our rockers. Please come back soon to keep rocking together. Greetings, Francisco Garcia General Manager Hard Rock Hotel Cancun
Dear Anonymus, I really want to thank you for taking the time to share your experience on your recent visit to us. We are so glad to know that we fulfill your expectations and we cannot wait to host you again. We are looking forward to your next visit! Best regards,
Dear Anonymous, Thank you for taking the time to share with us the perception you had of your recent visit. We will reinforce our standards in order to reach the quality we work to print on each stay. Regards. Francisco García General Manager Hard Rock Hotel Cancun
Dear Anonymous, Thank you so much for giving us a great score, it is always a pleasure to serve and create memorable experiences. Greetings. Francisco García General Manager Hard Rock Hotel Cancun
Kids club pool closed. Kids club staff very nice but kids did not want to go as it felt like activities were a bit boring. They don’t compare at all to other kids clubs! I requested hypoallergenic pillows and they said no you need to upgrade your room class for that, after being kept up until 3 am 2 nights in a row they would not change our room. They did not have dinner reservations available until 9 pm which does not work with kids. They could not accommodate my husband for dinner on his birthday. Hotel is more of a party atmosphere and did not feel it was geared towards kids or families.
Hi Disappointed, We are sorry the service did not perform to your expectations. We always appreciate comments from our guests so we can serve you better. Our goal is that every vacation will be a memorable one, as a brand, we hope that you will give us the opportunity to host you again. Best Regards, Wendy Bautista Customer Care Supervisor
Excellent food and entertainment. Very Helpful stafff everywhere on the property.
Dear Anonymous We are thrilled to know that you enjoyed the food at our great restaurant options and is really good to know you had a good time thanks to our entertainment crew. We always look forward to creating wonderful experiences through the service quality provided by our staff. Francisco García General Manager Hard Rock Hotel Cancun
I enjoyed the upgrade and the experience. The weather sucked and I lost my iPhone on one of the excursions but overall the property was pretty good.
Hello Anonymous, Thank you for the review and for sharing the great experience you had with us. We hope you visit us soon to give us the opportunity to pamper you again hoping the weather helps us to Rock on the beach. Regards, Francisco Garcia General Manager Hard Rock Hotel Cancun
Our room and hallways smell like paint. If you turn on the AC in the room it will smell even worse. Last 3 dayst of our stay we did not have phone service, we don't have access to room service.
Dear Anonymous, Thank you so much for this review about your last stay. Thank you for the feedback about it, I assure you I will share it with the proper departments to give follow-up. Thank you for the visit. Regards, Francisco Garcia General Manager Hard Rock Hotel Cancun
Dear Luis, Thank you so much for your time to share your experience and especially for enjoying our Vibe on your recent stay! We will be honored to welcome you in the near future to keep creating experiences just as amazing as this one. Sincerely, Francisco Garcia General Manager Hard Rock Hotel Cancun