VIP Access™ Hotel
We carefully hand-picked this hotel based on its dedication to service and excellent guest reviews.
Orbitz Platinum members receive free room upgrades and Platinum and Gold members get other perks upon availability at check-in.
See detailsLocated in Hotel Zone within 2 miles (3 km) of La Isla Shopping Mall, Hard Rock Hotel Cancun All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 601-room, 4.5-star resort has private in-room spa tubs along with 6 restaurants and a full-service spa. It's on the beach and also a short walk from Ballenas Beach and Aquaworld.
Dining
Relish the international cuisine at The Market, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
Rooms
All 601 air-conditioned rooms provide private spa tubs, free minibar items, and balconies. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free bottled water, and laptop-compatible safes.
Property features
Guests of Hard Rock Hotel Cancun All Inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, an outdoor tennis court, and free WiFi in public areas.
Highlights
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Spa
Hard Rock Hotel Cancun All Inclusive
Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO 77500Hotel Amenities
All-Inclusive Details
This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- In-room liquor dispensers
Activities and facilities/equipment
All non-motorized water sports are included.
Land activities
- Fitness facilities
- Tennis
- Tennis lessons
- Volleyball
Lessons/classes/games
- Aerobics
- Dancing
- Language
- Water fitness
Kids' club
- Supervised activities for children between 4 and 12 years old
Not included
- Airport transfers
- Childcare
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Transportation to offsite activities
Hotel Amenities
Hard Rock Hotel Cancun All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun All Inclusive like a complimentary children's club and an outdoor pool.
Dining is available at one of the resort's 6 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 swim-up bars and 4 bars/lounges. A computer station is located on site and high-speed wireless Internet access is complimentary. This all-inclusive resort also offers a children's pool, an outdoor tennis court, and a fitness center. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in October 2012.
Hard Rock Hotel Cancun All Inclusive is a smoke-free property.
- Business center
- Porter/bellhop
- Dry cleaning/laundry service
- Total number of rooms - 601
- Number of floors - 12
- Conference space
- Elevator/lift
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Free WiFi
- Billiards or pool table
- Tours/ticket assistance
- Wedding services
- Babysitting or childcare (surcharge)
- Conference center
- Number of restaurants - 6
- Pool umbrellas
- Children's club (free)
- Supervised childcare/activities (free)
- Arcade/game room
- Babysitting or childcare
- Number of bars/lounges - 4
- Number of swim-up bars - 2
- Barbecue grill(s)
- Concierge services
- Express check-in
- Express check-out
- Full-service spa
- Hair salon
- Computer station
- Airport transportation
- Children's club
- Spa treatment room(s)
- Multilingual staff
- Free valet parking
- Parking (limited spaces)
- Garden
- Terrace
- Luggage storage
- Conference space size (meters) - 1524
- Conference space size (feet) - 16408
- Outdoor tennis court
- Free self parking
- Shopping on site
- Smoke-free property
- Number of buildings/towers - 1
- Supervised childcare/activities
- Children's pool
- Outdoor pool
- Television in common areas
Family Friendly Amenities
- Family Hotel
- Outdoor pool
- Children's pool
- Supervised childcare/activities (free)
- Free Wi-Fi
- Outdoor tennis court
- Children's club (free)
- Babysitting or childcare (surcharge)
- Arcade/game room
- Cribs/infant beds (complimentary)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Free self parking, Free valet parking, Parking (limited spaces)
Room Amenities
- Private spa tub
- Free cribs/infant beds
- Slippers
- Shower only
- Free WiFi
- In-room safe (laptop compatible)
- Coffee/tea maker
- Daily housekeeping
- Free toiletries
- Hair dryer
- Iron/ironing board
- Private bathroom
- Free bottled water
- Desk
- Premium bedding
- Balcony
- In-room climate control (air conditioning)
- Air conditioning
- Phone
- Minibar (stocked, free items)
- Turndown service
- Bathrobes
- Satellite TV service
- Blackout drapes/curtains
- Room service (24 hours)
- Rollaway/extra beds (free)
- Connecting/adjoining rooms available
- LCD TV
Where to Eat
The Market - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Frida - This restaurant specializes in Mexican cuisine and serves lunch and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Zen - This restaurant specializes in Asian cuisine and serves dinner only.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.
24-hour room service is available.
Nearby Things to Do
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Beach volleyball on site
- Golfing nearby
- Golf lessons available nearby
- Basketball on site
- Pilates classes on site
- Yoga classes/instruction on site
Spa Services
The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages, facials, body treatments, and manicures and pedicures.
- Massages
- Number of treatment rooms 19
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
Accessibility
To make special requests for accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Special check-in instructions:
Check-out
Check-out time is noon
Payment types
Pets
- Pets not allowed
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Hotel Name
- Hard Rock Hotel All Inclusive Cancun
- Hard Rock Hotel Cancun
- Hard Rock Hotel Cancun All Inclusive
- All Inclusive Hard Rock Hotel
- All Inclusive Hard Rock Hotel Cancun
- Cancun Hard Rock Hotel
- Hard Rock All Inclusive
- Hard Rock Hotel All Inclusive
We should mention
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
Promotions
Music Lab Offer
Book a stay in any room/rate category and all guests 12 years and older can choose from 4 complimentary Music Lab programs, including Jam Bad, Spin Session, Roctube, and My Tracks.
Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.
Personal Assistant Promotion
Book a stay in a Rock Suite Platinum, ocean view room category now - December 31, 2016, for travel now - April 22, 2017, and an on-call personal assistance will assist with ironing (2 items per person per stay), express luggage delivery, complimentary shoe shine, spa tub preparation (with 24-hour notice), assistance with reservations on and off the property, and priority reservations to picks & mix program.
Must book a qualifying room category to receive benefits. Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.
Limitless Resort Credit Offer
Book a minimum 3-night stay in any room category for travel now – December 23, 2018 and receive up to USD 3,600 in resort credits, based on length of stay: USD 500 in resort credits with a 3-night stay; USD 750 in resort credits with a 4-night stay; USD 1,500 in resort credits with a 5-6 night stay; USD 1,800 in resort credits with a 7-8 night stay; USD 2,000 in resort credits with a 9-11 night stay; USD 2,500 in resort credits with a 12-13 night stay; USD 3,600 in resort credits with a 14 night stay or more.
3-night minimum stay is required. Full details at check-in. Offer per room, per stay. A 20% service fee will apply on the final price of all transactions using the Limitless Resort Credit promotion on all services or products available at Hard Rock Hotel Cancun. The service fee can only be paid with cash, room charge, and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance. No refunds will apply in the event that a guest does not arrive for a scheduled service or tour. No shows are charged at full price. Resort credit is not transferable, non-cumulative, and cannot be held over for future stays. Resort credit cannot be exchanged for cash, products, or merchandise. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel. Limitless Resort Credit can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots® *promotion does not apply for Special Events and/or Wedding, selected take away products, or The Colin Cowie Weddings Collection™. Offer is not valid with groups/conventions, special events, or weddings and is not to be combined with other credits, discounts, or promotions unless specifically indicated. Promotion may change without prior notice. Other restrictions may apply.