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Recent guest reviews

Very clean and friendly resort perfect for families.

Best staff available to keep themselves and guests safe!

thank you for keeping staff and guests safe

We really enjoyed the restaurants, the staff are helpful and friendly. The shows were nice. The spa services were great. The rooms were clean and well stocked. We have no complaints about our stay.

Hotel too small, room small, on one small pool and that pretty much it. problem witheAir conditions which made the room moisture and not safety to walking around the room and if you are not careful you could easily slip and fell. Music was too noisy and loud and won’t stop until 11pm which can’t relax and sleep. If you spend 5 days at the hotel then pretty much you have nothing else to do except eat and drinks. This hotel is not for family and kids.

The entire staff was great. I hope that they are safe and remain healthy. The staff was beyond and above all.

Loved it

Staff was pleasant, hel

1st time visiting HardRock. I was expecting to see NO kids at this hotel but I was wrong. Overall my stay was excellent :) recommend it to those who do not like huge walking distance hotels. Very near the shopping center of Cancun.

Everything was fine with our stay in room 871 until evening of April 12. We went to bed early because we had to wake up at 5am to get to the airport. Just past midnight a group of people were screaming outside our door in the hallway for about 2 hours. No one was wearing a mask either. Security came and gave them a warning. They were very combative. We could never get back to sleep for the rest of the night. And no, the hotel did not follow up with me via email as the check out agent said they would And they did not respond to my message. I will never stay here again.

Everything was great thank you😎 I definitely go back to the same place again

Not much to said, everything was great. I have a excellent time.

This place was amazing!!!!The place is so clean and the staff goes above and beyond to make you feel like your special.Food was amazing and there was so much to choose from whatever you want they have...they give you free COVID test and was quick and easy got results in a hour to get back home. Gio in caio made us feel like family every morning me and my wife are going to miss her.

Where to start. The staff members were so welcoming and went above and beyond expectations. Lola in hibachi restaurant was literally the sweetest woman ever. She made sure each dinner was spectacular and on our last night she made us a special drink and desert. Also Angelo in hibachi was very nice as well. Alex in the market was very nice and welcoming. Carmen at the pool went above and beyond to get us four chairs when there were none available, she was also our server each time at the pool and got us refills without having to ask. Jorge at the front counter was very welcoming. The hotel was always clean. The food was very good. Will definitely be coming back again.

The pool is nice but the food is not that amazing. If you’re a breakfast lover, Hard rock Cancun is not the best option. You need to make sure to make an appointment with the restaurant before 4pm. If not you will end up at the buffet. During my stay I might’ve gotten food poisoning from the alcoholic drinks and the ice used in drink. The location of the hotel is great if you’re looking for outdoor activities to keep you busy. One last thing you need to know is that your need to wake up early to reserve the bed by the pool. If you leave a big tip to some staff members they will reserve the bed for you. But please don’t do that they’re many families that need the bed by the pool to watch their children.

Staff were very helpful and prompt. Rooms were great entertainment was also great. Would go back for sure.

Concierge ( Chris ) is the best man in the hotel. Such a good person. Stay away from locals, who are trying to fool you on the beach. If you want a good coctail, get it in the bar inside of the hotel, or give a tip everytime before they make it to you. Food is amazing. Cleanliness 9/10. People are kind. Very nice hotel !

Good food friendly staff... very clean, free covid test, didn't like staff contant trying to sell extras

Amazing friendly staff, room service was great, the hotel itself was very clean and constantly being sanitized, the food was amazingly good and always fresh. I would most definitely come back again, I absolutely loved our stay here.

Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as La Isla Shopping Mall. This 601-room, 4.5-star property has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 11:00 AM. Enjoy a leisurely bite to eat at Family Buffet by Pizzeto, the property's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 601 rooms feature free minibar items, coffee makers, and free bottled water. Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Room options

Rock Suite Ocean View (Two Bedroom) with Personal Assistant

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Room, Ocean View (Diamond)

1 King Bed | Sleeps 2

Deluxe Pure Wellness king

1 King Bed | Sleeps 2

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (33) Couples (18) Family (11)
5
Friends

Very clean and friendly resort perfect for families.

By on Oct 25, 2021

Review comment responded on Oct 26, 2021

Dear DaRon, Thank you for your feedback. We look forward to seeing you soon!

5
Everyone

Best staff available to keep themselves and guests safe!

By , from Dallas on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear Carlos, Thank you for your kind words. Hope we see you soon!

5
Everyone

thank you for keeping staff and guests safe

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear guest, Thank you for your kind words. Hope you choose us again in the future!

5
Family

We really enjoyed the restaurants, the staff are helpful and friendly. The shows were nice. The spa services were great. The rooms were clean and well stocked. We have no complaints about our stay.

By on Aug 12, 2021

Review comment responded on Aug 17, 2021

Dear guest, Thank you for taking the time to share you feedback with us. Hope you choose us again as your travelling destination to keep on the good times!

2
Family with small children

Hotel too small, room small, on one small pool and that pretty much it. problem witheAir conditions which made the room moisture and not safety to walking around the room and if you are not careful you could easily slip and fell. Music was too noisy and loud and won’t stop until 11pm which can’t relax and sleep. If you spend 5 days at the hotel then pretty much you have nothing else to do except eat and drinks. This hotel is not for family and kids.

By on Jul 6, 2021

Review comment responded on Jul 12, 2021

Hello Rocker Hope this e-mail finds you in great spirits. Please accept our sincerest thank you for sending to our resort your comments and observations to our attention. We are concern about your dissatisfaction with the activities, style and vibe offered in the property. We are continuously looking for better options for our guests demands in order to offering the best experience to our dear RockStars. We have already shared your comments with the involved departments, in order to take preventive measures to improve our service in the future. Once again thank you for bring us your comments to our attention. We very much appreciate your time and hope to have the opportunity to host you once again Best regards,

5
Everyone

By on Jun 29, 2021

5
Everyone

The entire staff was great. I hope that they are safe and remain healthy. The staff was beyond and above all.

By on May 22, 2021

Review comment responded on May 22, 2021

Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable rate to improve services and apply the necessary adjustments to continue offering the best as our travelers are used to. It will be an honor for us to have your visit in future opportunities. Keep rocking!

5
Everyone

Loved it

By on May 17, 2021

Review comment responded on May 18, 2021

Dear Anonymous, We appreciate your time to share your perception regarding your recent visit to our property, as we will take your valuable rate to improve services and apply the necessary adjustments to continue offering the best as our travelers are used to. It will be an honor for us to have your visit in future opportunities. Keep rocking!

5
Everyone

Staff was pleasant, hel

By on May 4, 2021

Review comment responded on May 5, 2021

Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!

4
Partner Couples

1st time visiting HardRock. I was expecting to see NO kids at this hotel but I was wrong. Overall my stay was excellent :) recommend it to those who do not like huge walking distance hotels. Very near the shopping center of Cancun.

By on Apr 22, 2021

Review comment responded on Apr 22, 2021

Dear Anonymous, We are delighted to see that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Keep rocking!

Hard Rock Hotel Cancun - All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500
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