Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Outdoor pool, pool umbrellas, sun loungers

1 bedroom, premium bedding, down comforters, free minibar

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Pet friendly
Breakfast included
Spa

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Place, Aquaworld
‪11 min walk‬
Place, La Isla Shopping Mall
‪4 min drive‬
Place, Delfines Beach
‪5 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Rock Suite Ocean View (Two Bedroom)

1066 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Diamond Ocean View

Excellent

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Rock)

635 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Rock Royalty Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 2
1 King Bed

Deluxe Ocean View King

Very good

431 sq ft
Ocean view
Sleeps 3
1 King Bed

Deluxe Lagoon view king

Wonderful

431 sq ft
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

431 sq ft
Ocean view
Sleeps 4
2 Double Beds

Deluxe Lagoon view double

Very good

431 sq ft
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

861 sq ft
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

Excellent

431 sq ft
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds

Excellent

431 sq ft
Sleeps 4
2 Double Beds

Deluxe Family Ocean View - Two Bedroom

861 sq ft
2 bedrooms
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

861 sq ft
2 bedrooms
Ocean view
Sleeps 6
4 Double Beds

Classic Room, Mobility Accessible, Lagoon View

Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Sleeps 6
4 Double Beds

Deluxe Double Room, Lagoon View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Sleeps 3
1 King Bed

Deluxe Double Room, Ocean View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Sleeps 3
1 King Bed

Deluxe Double Room (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

Sleeps 3
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

Sleeps 3
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 600-room, 4.5-star property has indoor private hot tubs along with 5 restaurants and a full-service spa.

What's nearby

Aquaworld - 11 min walk - 0.6 miles
Iberostar Cancun Golf Course - 3 min drive - 2.0 miles
La Isla Shopping Mall - 4 min drive - 1.8 miles
Cancun Interactive Aquarium - 4 min drive - 1.8 miles
Delfines Beach - 5 min drive - 2.9 miles

Getting around

Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

‪Club 91 Lounge - ‬7 min walk
‪Nebbiolo - ‬5 min walk
‪La Madalena - ‬5 min walk
‪JW Marriott Lobby Bar - ‬6 min walk
‪Porfirio's Cancún - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Pool
All inclusive
Spa
Kids pool

$239 nightly

Nov 19 - Nov 20

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference center (16,404 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Elevator (35 inch wide door)
Handrails in stairways (35 inches high)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
Banquet hall
Lifeguards
Smoking not allowed
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 150 per pet, per week
Dogs and cats only
2 total (50 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Certain rooms only, restrictions apply
Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

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Frequently asked questions

Are there all-inclusive rates at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Oct 26, 2025 start from $408.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Cancun - All Inclusive ?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do near Hard Rock Hotel Cancun - All Inclusive ?

This property is situated in Zona Hotelera, just steps from Ballenas Beach. You'll also find La Isla Shopping Mall and Hotel Zone Beaches within a short drive.

Is there parking available at Hard Rock Hotel Cancun - All Inclusive ?

Yes, uncovered self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Hard Rock Hotel Cancun - All Inclusive ?

The Rock Spa is the property's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does Hard Rock Hotel Cancun - All Inclusive feature a casino at the property?

No, Hard Rock Hotel Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Hard Rock Hotel Cancun - All Inclusive ?

No, this property doesn't have an indoor pool; however, there is an outdoor pool.

Is Hard Rock Hotel Cancun - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and an ocean-view restaurant.

Are there hot tubs at Hard Rock Hotel Cancun - All Inclusive ?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hard Rock Hotel Cancun - All Inclusive have a restaurant with a breakfast menu?

Yes, Hard Rock Hotel Cancun - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hard Rock Hotel Cancun - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive for a fee of USD 150 per pet, per week. The property also provides food and water bowls.

Are there connecting rooms at Hard Rock Hotel Cancun - All Inclusive ?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Hard Rock Hotel Cancun - All Inclusive ?

The closest major airport to Hard Rock Hotel Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 11 mi away (19 minutes by car).

Are there rooms with balconies at Hard Rock Hotel Cancun - All Inclusive ?

Yes, every guestroom at Hard Rock Hotel Cancun - All Inclusive comes with a balcony with some featuring ocean or resort views.

Does Hard Rock Hotel Cancun - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Cancun - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

ahmed

Sep 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax

Stayed 2 nights in Sep 2025

10/10 Excellent

Terry

Traveled with partner

Jul 28, 2025

Liked: Amenities

Disliked: Staff & service

Great place

Stayed 3 nights in Jul 2025

6/10 Okay

vahid

Traveled with family

Jul 26, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The property getting old lobby area was warmer AC was bad in Dining room was hot you sweat when you eat no ac rooms in 2th floor hall way no ventilation property need upgrade

Stayed 5 nights in Jul 2025

2/10 Terrible

Anita

Jul 26, 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 2 nights in Jul 2025

6/10 Okay

Carlo

Traveled with family

Jul 26, 2025

Liked: Cleanliness, staff & service, amenities

It was a great place, was expecting more of a cultural vibe. Thought it would have a mixture of Mexican heritage and american

Stayed 7 nights in Jul 2025

10/10 Excellent

Adriana Yazmine

Jul 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2025

10/10 Excellent

Abdulaziz

Traveled with family and small children

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities

Best place to relax and have fun.

Stayed 6 nights in Jul 2025

6/10 Okay

Cheryl

Traveled with group, Traveled with family

Jul 25, 2025

Liked: Cleanliness

I thought the hard rock was OK but I normally stay at beach Palace and I actually like the rooms better at beach Palace. We had four people to a room and for $10,000. I think they should probably gave us two separate rooms for 11 nights 12 days. We could barely move in the room was so small. The food was excellent. I did have a problem in booking a tour one day they told me it was gonna be one price and the next day they told me a different one so I did not like that but the Benihana style restaurant really made my family happy they loved It

Stayed 11 nights in Jul 2025

6/10 Okay

Janet

Traveled with family

Jul 24, 2025

Liked: Room comfort

No AC in lobby, hallway or restaurant areas. Some

Stayed 4 nights in Jul 2025

8/10 Good

Esther

Jul 24, 2025

Stayed 3 nights in Jun 2025

4/10 Poor

Harold

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Jul 22, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

I would definitely never pick another hard rock property ever again. Bathoom in the room room had mold along with the bathtub . The life timshare event was also a sales pressure event. Spent 2 hours doing that , so I wouldn’t recommend anyone doing that . They sales pitched us 3 times . Once for the sales meeting at breakfast then after the meeting and receiving the perks of the meeting for another sales pitch and then when you checkout you get another sales pitch. Also every restaurant for dinner time had a minimum wait of 2 hours . Last but not least food is not good.

Stayed 3 nights in Jul 2025

6/10 Okay

VINCENT ALEXSANDRO

Traveled with group

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For some reason, male staff was very attentive, female staff, not so much, which was weird for the exception of inside the lobby area. Jacuzzi in the room was stained. Facility wasn’t as large as I thought it would be as far as outdoor.

Stayed 5 nights in Jul 2025

10/10 Excellent

Jasmine

Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean good food

Stayed 3 nights in Jul 2025

10/10 Excellent

Evan

Traveled with group

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The one bartender named Oscar was our favorite worker there and he was amazing to us. Thanks

Stayed 4 nights in Jul 2025

10/10 Excellent

MANUEL

Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

8/10 Good

saad

Jul 20, 2025

Liked: Cleanliness, property conditions & facilities

Good food

Stayed 3 nights in Jul 2025

6/10 Okay

Linda

Traveled with family and small children

Jul 20, 2025

Liked: Cleanliness

Disliked: Amenities

The hotel is nice but needs more amenities especially for kids and more restaurants. Drinks were good but too much sugar. Other than that, it was a decent hotel.

Stayed 6 nights in Jun 2025

8/10 Good

RUTH

Traveled with family

Jul 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción para fiesta

Buena opción para venir en plan con amigos. Si tu plan es familiar, a lo mejor es demasiada fiesta.

Stayed 2 nights in Jul 2025

2/10 Terrible

Regino

Jul 19, 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Anna Elisa

Jul 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Jul 18, 2025

Stayed 3 nights in Mar 2025

8/10 Good

Ruben

Traveled with family

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities

Great stay

Stayed 7 nights in Jul 2025

10/10 Excellent

brandon, Rock Hill

Traveled with family

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

More food options for breakfast and lunch would be nice. Limited to just a small cafe and room service for breakfast, and a outside pizza & hamburger bar for lunch.

Stayed 4 nights in Jul 2025