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Recent guest reviews

Nice people, nice place for vacation

1. The steakhouse is good….. that’s the only positive about this resort. 2. Extremely out dated resort. 3. Only 2 restaurants because the 3rd is a buffet that does not have good food. 4. This is the worst hard rock I’ve ever been to. 5. Customer service is more like customer nightmare in this place. 6. You can ask anywhere on the property for a water bottles and they will not give you one. Instead you’re told they will only deliver water bottles to your room. 7. The food is okay at most. Only place that is good is the steak house. 8. PLEASE DONT GO HERE. Save your money and save yourself the headache.

The whole property and service is overrated. They want to sell their membership no matter what. The food was okay... the rooms are not top of the line. AC licks... the tv is old... they are remodeling... the pool tiles are missing... the chairs are old... but the staff work there back off. They are friendly and nice. Food is not great.

The staff was super nice but the place is falling apart so there is only so much they can do. We had to change rooms because of water leaking from the cieling. Then the second room the air-conditioning fan was loose and kept us from sleeping, the balcony door did not shut properly so we had a wind tunnel making noise all night long. The sinks could not be tapped. No hot water for half a day. Our door lock was broken. And all they gave us for this was a chair on the beach for a day. LOL

Staff was amazing! Best ocean view room I've had yet!

Great resort, friendly staff, service was great. Shoutout Ivan.

Great resort and wonderful staff. GiGi at the pool was great and also Mana at the restaurant as a server, and Karen at front desk...`

Very clean and friendly resort perfect for families.

Best staff available to keep themselves and guests safe!

thank you for keeping staff and guests safe

We really enjoyed the restaurants, the staff are helpful and friendly. The shows were nice. The spa services were great. The rooms were clean and well stocked. We have no complaints about our stay.

Hotel too small, room small, on one small pool and that pretty much it. problem witheAir conditions which made the room moisture and not safety to walking around the room and if you are not careful you could easily slip and fell. Music was too noisy and loud and won’t stop until 11pm which can’t relax and sleep. If you spend 5 days at the hotel then pretty much you have nothing else to do except eat and drinks. This hotel is not for family and kids.

The entire staff was great. I hope that they are safe and remain healthy. The staff was beyond and above all.

Loved it

Staff was pleasant, hel

1st time visiting HardRock. I was expecting to see NO kids at this hotel but I was wrong. Overall my stay was excellent :) recommend it to those who do not like huge walking distance hotels. Very near the shopping center of Cancun.

Everything was fine with our stay in room 871 until evening of April 12. We went to bed early because we had to wake up at 5am to get to the airport. Just past midnight a group of people were screaming outside our door in the hallway for about 2 hours. No one was wearing a mask either. Security came and gave them a warning. They were very combative. We could never get back to sleep for the rest of the night. And no, the hotel did not follow up with me via email as the check out agent said they would And they did not respond to my message. I will never stay here again.

Blvd Kukulcan KM 14.5, Hotel Zone Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of Aquaworld, Hard Rock Hotel Cancun - All Inclusive is within 2 miles (3 km) of other popular sights such as Iberostar Cancun Golf Course. This 601-room, 4.5-star property has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 5 restaurants, including Pizzeto, which specializes in pizza and serves lunch and dinner, and Frida with pleasing pool views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, espresso makers, and laptop-compatible safes.


Property features

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 34 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

Room options

Rock Suite Ocean View (Two Bedroom)

1 King Bed and 2 Double Beds | Sleeps 6

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Diamond Ocean View

1 King Bed | Sleeps 2

Deluxe Pure Wellness king

1 King Bed | Sleeps 3

Guest reviews for Hard Rock Hotel Cancun - All Inclusive

Everyone (19) Couples (19) Family (12)
5
Family with small children

Nice people, nice place for vacation

By on Sep 28, 2022

Review comment responded on Sep 30, 2022

Dear Kevin,Thank you very much for staying with us and taking the time to share your experience with us. We are truly pleased to have met your expectations in every aspect of your recent stay. The Hard Rock family already misses you and we will be happy to see you back soon!

1
Friends

1. The steakhouse is good….. that’s the only positive about this resort. 2. Extremely out dated resort. 3. Only 2 restaurants because the 3rd is a buffet that does not have good food. 4. This is the worst hard rock I’ve ever been to. 5. Customer service is more like customer nightmare in this place. 6. You can ask anywhere on the property for a water bottles and they will not give you one. Instead you’re told they will only deliver water bottles to your room. 7. The food is okay at most. Only place that is good is the steak house. 8. PLEASE DONT GO HERE. Save your money and save yourself the headache.

By on Sep 13, 2022

Review comment responded on Oct 17, 2022

Dear Juan, Thank you very much for sharing with us your experience at Hard Rock Cancun. Please accept our apologies for not exceeding your expectations. Rest assured that your feedback is very important to us and will be channeled to the appropriate departments to work on the details mentioned. We truly hope we can host you one more time, so you can enjoy the true rockstar experience that represents us!

2
Family

The whole property and service is overrated. They want to sell their membership no matter what. The food was okay... the rooms are not top of the line. AC licks... the tv is old... they are remodeling... the pool tiles are missing... the chairs are old... but the staff work there back off. They are friendly and nice. Food is not great.

By , from Capitol Heights on Sep 7, 2022

Review comment responded on Sep 7, 2022

Dear Veronica,Thank you for taking the time to share your feedback, it is very important to us. We are very concerned that the service you received was anything less than exceptional, as we take great pride in creating remarkable experiences. Please ensure that we will take your observations to each of the teams you have mentioned. Do not hesitate to contact us directly, if you would like to add any other comments. It would be our privilege to have you back and regain your trust.

3
Partner Couples

The staff was super nice but the place is falling apart so there is only so much they can do. We had to change rooms because of water leaking from the cieling. Then the second room the air-conditioning fan was loose and kept us from sleeping, the balcony door did not shut properly so we had a wind tunnel making noise all night long. The sinks could not be tapped. No hot water for half a day. Our door lock was broken. And all they gave us for this was a chair on the beach for a day. LOL

By on Jul 20, 2022

Review comment responded on Jul 20, 2022

Hello Beniamino, thank you very much for taking the time to share with us your opinion. Your comments allow us to focus our efforts on those areas where we can improve our service levels with the goal of making your stay more enjoyable. Receive a very special greeting from the entire Hard Rock Family!

2
Everyone

By on Jul 1, 2022

4
Partner Couples

Staff was amazing! Best ocean view room I've had yet!

By on Jun 14, 2022

Review comment responded on Jun 18, 2022

Dear Kurt, we are happy to know your stay was amazing! See you next year!

5
Everyone

By on Apr 6, 2022

5
Friends

Great resort, friendly staff, service was great. Shoutout Ivan.

By on Mar 11, 2022

Review comment responded on Mar 11, 2022

Maxwell, Thank you for taking the time to share your experience with us. We are always looking for ways to improve our service. We look forward to seeing you soon!

5
Friends

Great resort and wonderful staff. GiGi at the pool was great and also Mana at the restaurant as a server, and Karen at front desk...`

By on Feb 11, 2022

Review comment responded on Feb 14, 2022

Hello Richard, Thank you for taking the time to share your experience with us. We look forward to seeing you back soon!

5
Friends

Very clean and friendly resort perfect for families.

By on Oct 25, 2021

Review comment responded on Oct 26, 2021

Dear DaRon, Thank you for your feedback. We look forward to seeing you soon!

Hard Rock Hotel Cancun - All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO 77500
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