2/10 Terrible
Anthony, Highlands ranch
Sep 14, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the lobby was completely torn up due to water damage. Ceiling was open to air out, main area closed off, front desk closed off et..There was a small table by the elevator to check in. There was no housekeeping staff anywhere that we could find. We couldn’t even get coffee for the room coffee maker. No beverages anywhere. There was no working ice maker in the hotel. We checked in Sept 5-7. The hotel water pipe burst was Aug 6th. They had plenty of time to notify us of the condition of the hotel. It was reserved for several months. The hotel did not inform us in any manner as to the condition before we checked in. I paid over $800 for the room and had nowhere else to go on game weekend. This was false representation as the website still showed it in its normal state. No email/phone notifications of the building being under major repair with limited to no service available.
I’m a frequent visitor of Blacksburg and have stayed here before and enjoyed it. That will never happen again. I advise others to stay away from this hotel until it’s fully repaired, they update the rooms and add typical amenities.They could have apologized and offered a discount off the room, but there was no attempt at all. I will be surprised if they will stay in business much longer, other people were upset too. With even a partial refund, I’d consider staying there again after construction is completed due to its prime location. But it feels they’re taking advantage of that.
Anthony
Stayed 2 nights in Sep 2025