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American Hotel Atlanta Downtown, Tapestry Collection Hilton

4.5 star property
Luxury hotel with a 24-hour fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for American Hotel Atlanta Downtown, Tapestry Collection Hilton

City view from property
Creator video
Bar (on property)
Penthouse, 2 Bedrooms | Living area | 55-inch flat-screen TV with satellite channels, TV, pay movies
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Gym
  • Bar
  • 24/7 front desk

Explore the area

View in a map
160 Ted Turner Dr NW, Atlanta, GA, 30303
  • Place, AmericasMart
    ‪3 min walk‬
  • Place, Centennial Olympic Park
    ‪3 min walk‬
  • Place, State Farm Arena
    ‪8 min walk‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, City View

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Pool View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Balcony

Signature Suite, 1 King Bed, Balcony | Living area | 55-inch flat-screen TV with satellite channels, TV, pay movies

Signature Suite, 1 King Bed, Balcony

  • Sleeps 6
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Penthouse, 2 Bedrooms

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Junior Suite 1 King Bed Large Living Area

  • Sleeps 2

Room With 2 Double Beds-Hearing Accessible

  • Sleeps 4

Balcony 1 King Bed Pool/Centenial View

  • Sleeps 4

1 King Bed Mobility/Hearing Accessible Tub

  • Sleeps 2

Balcony 1 King Mobility/Hearing Access Tub

  • Sleeps 2

King Room

  • Sleeps 2

Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

Two-Room Suite With 1 King Bed And Sofa Bed

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 4

Balcony 2 Queen Beds Pool View

  • Sleeps 4

Junior King Suite With Pool View And Balcony

  • Sleeps 4

Signature 1 King 2 Room Suite With Balcony

  • Sleeps 4

King Studio

  • Sleeps 2

1 King Bed Deluxe Bedroom High Floor

  • Sleeps 3

2 Queen Beds Deluxe High Floor

  • Sleeps 4

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8.2 out of 10, Very Good, 3,593 reviews
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About the neighborhood

Atlanta

Located in Downtown Atlanta, American Hotel Atlanta Downtown, Tapestry Collection Hilton is adjacent to Tabernacle and within a 5-minute walk of other popular sights like AmericasMart. This 315-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and a 24-hour business center.

What's nearby

  • AmericasMart - 3 min walk - 0.2 miles
  • Centennial Olympic Park - 3 min walk - 0.2 miles
  • World of Coca-Cola - 6 min walk - 0.4 miles
  • State Farm Arena - 8 min walk - 0.4 miles
  • Georgia Aquarium - 9 min walk - 0.5 miles

Getting around

  • Peachtree Center Station - 3 min walk
  • Atlanta Peachtree Station - 9 min drive
  • Hartsfield-Jackson Atlanta International Airport (ATL) - 17 min drive

Restaurants

  • ‪Waffle House - ‬3 min walk
  • ‪AC Hotel Patio - ‬1 min walk
  • ‪Skol Brewing Company - ‬2 min walk
  • ‪Hansel & Gretel Bakery Cafe - ‬2 min walk
  • ‪The Food Shoppe - ‬2 min walk

About this property

American Hotel Atlanta Downtown, Tapestry Collection Hilton

Luxury hotel with a 24-hour fitness center and a 24-hour business center
Renovated in 2024, American Hotel Atlanta Downtown, Tapestry Collection Hilton offers a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 55.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.
55-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and laptop-compatible safes are also available.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 4,214 reviews
$101 nightly
The price is $123
Dec 21 - Dec 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 24.99 for adults and USD 24.99 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fusion Breakfast
  • Social62

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 19,500 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1962
  • Double-glazed windows
  • Renovated entire property - April 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 31 to May 28:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 15.0 per night
  • Cribs/infant beds are available for USD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 24.99 for adults and USD 24.99 for children
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 55.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlanta Downtown DoubleTree
DoubleTree Atlanta Downtown
DoubleTree Hilton Atlanta Downtown
DoubleTree Hilton Hotel Atlanta Downtown
DoubleTree Hotel Atlanta Downtown
Hilton DoubleTree Atlanta Downtown
American Hotel Atlanta Downtown DoubleTree Hilton
American Atlanta Downtown DoubleTree Hilton

Frequently asked questions

Is a free cancellation option available at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

American Hotel Atlanta Downtown, Tapestry Collection Hilton offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at American Hotel Atlanta Downtown, Tapestry Collection Hilton on Dec 14, 2025 start from $77.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of American Hotel Atlanta Downtown, Tapestry Collection Hilton?

This hotel is situated in Downtown Atlanta, just steps from AmericasMart, and within a 10-minute walk of State Farm Arena and Centennial Olympic Park. You'll also find Mercedes-Benz Stadium and World of Coca-Cola less than a mile away.

Is there parking available at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

Yes, valet parking is offered for USD 55.00 per day with in/out privileges. Accessible parking is also available for guests.

Does American Hotel Atlanta Downtown, Tapestry Collection Hilton feature a casino?

No, American Hotel Atlanta Downtown, Tapestry Collection Hilton doesn't have a casino.

Will I find an indoor pool at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until October.

What amenities will couples enjoy at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a restaurant.

Are there hot tubs at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

No, this hotel doesn't have a spa tub.

Does American Hotel Atlanta Downtown, Tapestry Collection Hilton have a restaurant that serves breakfast?

Yes, American Hotel Atlanta Downtown, Tapestry Collection Hilton serves buffet breakfast for a surcharge each morning at Social62.

Will American Hotel Atlanta Downtown, Tapestry Collection Hilton allow pets to stay free of charge?

No, pets aren't allowed at American Hotel Atlanta Downtown, Tapestry Collection Hilton though service animals are welcome.

Are there connecting rooms at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to American Hotel Atlanta Downtown, Tapestry Collection Hilton?

The closest major airport to American Hotel Atlanta Downtown, Tapestry Collection Hilton is Atlanta, GA (FTY-Fulton County), which is 10.9 mi away (17 minutes by car). Another top airport is Hartsfield-Jackson Atlanta International Airport (ATL), which is located 11.1 mi away (17-minute drive).

Can I book a room with a balcony at American Hotel Atlanta Downtown, Tapestry Collection Hilton?

Yes, some guestrooms at American Hotel Atlanta Downtown, Tapestry Collection Hilton offer a balcony and may feature city views.

Does American Hotel Atlanta Downtown, Tapestry Collection Hilton offer wedding services?

There are wedding services available at American Hotel Atlanta Downtown, Tapestry Collection Hilton if that's in your vacation plans.

American Hotel Atlanta Downtown, Tapestry Collection Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 581 out of 1032 reviews
Rating 8 - Good. 193 out of 1032 reviews
Rating 6 - Okay. 115 out of 1032 reviews
Rating 4 - Poor. 65 out of 1032 reviews
Rating 2 - Terrible. 78 out of 1032 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this place because it was so close to Dragon con. Was so convenient and the staff were incredibly friendly and accommodating. Valet parking was great to have. Our only problem was our shower had a leak. Otherwise our room was comfortable and clean.
Stayed 5 nights in Aug 2025

10/10 Excellent

Satoshi

Stayed 2 nights in Aug 2025

8/10 Good

Nancy L, non domestic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing..
Stayed 2 nights in Aug 2025

8/10 Good

Forrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was fine. We had breakfast at Studio 62 and it was pretty pricey for the buffet, but there were no other options available at the hotel. Other than that, everything was fine.
Stayed 1 night in Aug 2025

4/10 Poor

Mandy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Aug 2025

10/10 Excellent

Ruby

Liked: Cleanliness
Stayed 2 nights in Jul 2025

8/10 Good

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It was in a nice location. The aquarium and Coca-Cola was in walkable distance. The property was clean and the staff was helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

10/10 Excellent

Requelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing every time
Stayed 3 nights in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the rooms were clean, comfortable, and conveniently located.
Stayed 4 nights in Aug 2025

6/10 Okay

Yamicka

Traveled with family
Disliked: Property conditions & facilities

🤩☠️

It was nice comfortable check in lady name Ten Y. was very nice valet was nice. Only thing I didn’t like is all the homeless hanging around I was cussed out by one cause I wouldn’t give him money, the tightness of leaving the driveway area is super tight and water pressure on the shower
Stayed 1 night in Aug 2025

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that I was not told about a deposit until I got there.
Stayed 2 nights in Aug 2025

6/10 Okay

Gilennie

Traveled with family and small children, Business traveler
Disliked: Amenities
Location wasn’t the greatest and we had a leakage in our room from the AC
Stayed 4 nights in Jul 2025

8/10 Good

sherri

Stayed 5 nights in Aug 2025

8/10 Good

Juliana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely welcoming and helpful! The hotel and room were very clean! Valet parking was great! Normal parking was a bit confusing which is why we opted for valet. Spacing for valet is very limited though.
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco

Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing
Stayed 2 nights in Aug 2025

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was comfortable and clean. Shower was good, AC worked almost too well for August because it would stay very cold in the room even though we turned it up to 73 or 74 F (We had to turn the AC off for a little while each night to keep it from being so chilly). The lobby was lovely, but very hot in August, like there was no A/C anywhere else in the building except in the guest rooms (?). I needed to print some things and was told there was no business center on-site, even though the booking description lists a business center. And the homeless hang out in the little park immediately north of the hotel, and I really did not feel comfortable walking through that area every morning and night.
Stayed 4 nights in Aug 2025

6/10 Okay

Lizaida

Stayed 1 night in Aug 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Darlell

Stayed 2 nights in Aug 2025

2/10 Terrible

James

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The boy working the counter at the check in threatened then tried to cancel my reservation because of my service animal. It was noted in my reservation that I would have my service animal with me. When I refused to tell why I needed her (the law states that I do not, I don't care what the hotel policy is, the law supersedes company policy) he said he was canceling my reservation. I then started to record the encounter to protect myself, then he stated that he felt "threatened" by this and tried to cancel my reservation again. GM was able to override his decision, then offered "a free bottle of water for compensation". What a joke. Will not be staying there again.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Lovely hotel, great room. A little tired though.

Lovely welcome by the check in staff. Lovely spacious room. The fridge was broken & leaked water all over the floor soaking the carpet so we had to move suitcases off the floor etc.
Stayed 3 nights in Aug 2025

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