The hotel was super clean, rooms were clean and up to par. The food was amazing and the servers were ready to work. I would definitely recommend this hotel.. too bad COVID prohibited us from swimming or working out but definitely an amazing experience
The staff was very helpful during our stay. The hotel does offer shuttle to the airport you just have to arrange it with them. If you need to call the hotel don't use the number ending in 8050 it does not go to the hotel
Great service, love the pool just a little concern that they let alot of locals in at the pool who are not staying in.
The location is fantastic! The staff is wonderful.
Very good location on the Paseo de la Reforma. Good restaurant, good attentive staff, rooms with decent space and amenities. Small shower area and something about the shower door seemed not right to me. But this is a good hotel with comfortable beds and well located
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You'll need to swap planes if you're planning to travel from San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) to Mexico City, Distrito Federal (MEX-Mexico City Intl.). A range of airlines offer services on this route with just one stopover, including Delta Air Lines, Aeromexico and Virgin Atlantic.
The fastest you can fly from San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) to Mexico City, Distrito Federal (MEX-Mexico City Intl.) is 4 hours and 54 minutes. Slip a few things into your hand luggage to stop you from getting bored, like a gripping read or a crossword puzzle.
From SJC to MEX, you'll be in the sky for roughly 5 hours and 19 minutes. Sit back, order a glass of wine and take out your noise-canceling earphones. It's time to binge-watch some awesome TV shows.
Right now, you can't fly direct between Santa Clara and Mexico City. However, you will be able to lock in a flight with at least one stop. There's always a positive side — use the break to stretch your legs or grab a nice coffee!
$25 per bag checked in.
The flight attendants were cold and unfriendly, it looked like we the passengers were inconveniencing them