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Recent guest reviews

Air conditioner did not work, after paying a $500 deposit for the remote control. Staff was rude and the service, if any was mediocre. For the price, expectations were higher. I would never stay here again.

Great location in older, historic part of town. Friendly staff with ability to speak English. Very clean. Bedding was a bit tired. Try the churros from the shop down the street!

Excellent location. Close to the Centro Historico, close to the Metro and a lot of shopping options around the hotel.

su ubicación es muy conveniente para estar en el centro de la ciudad y moverse desde alli.

Era limpio, cómodo, cerca de atracciones, y muy buen precio.

Clean , quiet , and comfortable room. Needs some updates, but location and price reflected reasonable. Will stay in this hotel again.

Good

Toilet has problems but the chambermaid fix it right away .

The hotel is modern and similar to hotels all over the world, so it lacks the charm of the historic district. On the other hand, you get a very nice room, comfortable bed, hot shower and very good location. Of the two days we stayed there, the first day was a mess as they did not provide shower sized towels or more than one bottle of water. I had to buy another, as you don't drink for the faucet! The front desk man, Eduardo was disinterested. After a few complaints, day two was very nice. So if you stay at the hotel, check for water, towels and other items you reasonably expect and you'll have a nice place to stay.

I was charged again for my room. Everything else is top notch.

No a/c, fridge or coffee maker. We knew there was no a/c, but just assumed a fridge and coffee maker would be there. Our room faced a courtyard and was quite stuffy.

My wife and I stayed at this hotel for a night. We had a long layover. I just slept. Hotel room has the basic stuff you would need.

Great location and budget friendly. Was disappointed our Room windows faced back of building. There was a weird smell maybe the septic tank. Room was spacious and restaurant in hotel was convenient. The best thing was being so close to so many museums and other must see sites.

muy bien ubicada. transporte publico pasa frente al hotel muy buena comida y servicio en el restaurante. todos muy gentiles

Ubicacion centrica y de facil acceso a pie a los puntos importantes para conocer

Av. Pino Suarez, 58 Mexico City CDMX

Hotel highlights

  • Walking distance to Zócalo
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Historic Center within a short walk of Zócalo, Hotel Castropol is within a mile (2 km) of other popular sights such as Palacio de Bellas Artes. This 3-star hotel has 80 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free valet parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Guests of Hotel Castropol enjoy free WiFi in public areas, a computer station, and free newspapers. A stay here includes free valet parking. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and luggage storage.

Room options

Standard Room

2 Double Beds | 2 Twin Beds | Sleeps 4

Guest reviews for Hotel Castropol

Everyone (14) Couples (2) Family (7)
2
Everyone

Air conditioner did not work, after paying a $500 deposit for the remote control. Staff was rude and the service, if any was mediocre. For the price, expectations were higher. I would never stay here again.

By on Oct 31, 2022

Review comment responded on Oct 31, 2022

Hi Ramon, we are sorry to read this review, we just wanted to let you know we worked out the A/C situation and we are realy sorry we did not fit your expectations.

4
Family

Great location in older, historic part of town. Friendly staff with ability to speak English. Very clean. Bedding was a bit tired. Try the churros from the shop down the street!

By on Jul 28, 2022

Review comment responded on Aug 1, 2022

Thank you for staying with us, we are glad you had a nice stay.

4
Friends

Excellent location. Close to the Centro Historico, close to the Metro and a lot of shopping options around the hotel.

By on May 16, 2022

Review comment responded on May 17, 2022

Thank you very much for you kind comments.

5
Everyone

su ubicación es muy conveniente para estar en el centro de la ciudad y moverse desde alli.

By on Apr 25, 2022

Review comment responded on Apr 26, 2022

Muchas gracias por visitarnos

5
Family

Era limpio, cómodo, cerca de atracciones, y muy buen precio.

By on Mar 22, 2022

Review comment responded on Mar 23, 2022

Muchas gracias por elegirnos como su hotel en la Ciudad de México.

4
Everyone

Clean , quiet , and comfortable room. Needs some updates, but location and price reflected reasonable. Will stay in this hotel again.

By , from Glendora on Sep 11, 2021

Review comment responded on Sep 23, 2021

Thank you very much for staying with us, we are glad you had a good stay.

3
Everyone

By on Jun 11, 2021

Review comment responded on Jul 9, 2021

Muchas gracias por su visita

5
Family

Good

By on Apr 24, 2021

Review comment responded on Apr 28, 2021

THANK YOU

4
Everyone

Toilet has problems but the chambermaid fix it right away .

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Thank you for staying with us.We are glad we were able to fix the problem

3
Partner Couples

The hotel is modern and similar to hotels all over the world, so it lacks the charm of the historic district. On the other hand, you get a very nice room, comfortable bed, hot shower and very good location. Of the two days we stayed there, the first day was a mess as they did not provide shower sized towels or more than one bottle of water. I had to buy another, as you don't drink for the faucet! The front desk man, Eduardo was disinterested. After a few complaints, day two was very nice. So if you stay at the hotel, check for water, towels and other items you reasonably expect and you'll have a nice place to stay.

By , from Merida on Dec 3, 2020

Review comment responded on Dec 3, 2020

Thank you for staying with us, we are glad that overall you had a good service.

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