$34 Cheap flight deals from Atlanta (ATL) to Miami Beach (MIA)

This place is great! The room had everything we needed to make small meals, the lobby has a shelf for people to leave things which has lots of useful things (make sure you check)! The garden and the cats are cute and the location is perfect. It also has a great traditional South Beach feel. We highly recommend it!

Very disappointing experience, particularly for a property that markets itself as a resort. One evening, we went to the pool around 7:15 p.m., and an employee immediately tried to turn us away, claiming the pool was closed. After we questioned the closing time, the employee reluctantly provided us with towels. The interaction was unwelcoming and left us feeling as though we were inconveniencing staff simply by trying to use an amenity we had paid for. Unfortunately, things got worse. We ultimately had to check out a full day early because the pool had a leak and was no longer accessible. Since the pool was a major reason we chose to stay at the resort, this significantly impacted our stay. The resort fee was refunded, which we appreciated. However, after checking out early, we discovered that we were incorrectly charged for an additional night of parking, even though our checkout documentation clearly confirms the date we left the property. We contacted the accounting department requesting reimbursement and provided documentation, but have yet to receive a response. Mistakes can happen, and we were understanding about the unexpected pool issue. What is much more disappointing is the combination of the poor customer service at the pool, an incorrect charge after our early departure, and the lack of follow-up to resolve something that should be very straightforward. For a resort-level property, we expected much better service, and attention to the guest experience

5 out of 5