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Its all about the Staff here in addition to the splendid property and food!

Amazing and beautiful property! Thank you!

I’m a real traveler from Arkansas went with a family of 4. I’ll start off with the good and then get into the real cons. The cleaning staff for the rooms was amazing. Cons- the kids play area advertised as indoor has no ac at all. It’s also under the hotel and barely any ventilation. There’s fans but they do not help the little ones. I was standing there sweating. The restaurants don’t open up till 6pm. Other than that you have the same buffet or the one restaurant open. There’s another restaurant that only opens from 12-4 which is crazy because family’s have different routines makes it a bit difficult. Lastly this reason is the one that I will not be coming back nor recommending this hotel. The infinity luxury scheme they have going on. They will reel you in and try to sell you on this travel the world package. Sales people were very pushy and make us feel so uncomfortable. It didn’t stop there they have these workers in blue shirts in the lobby 24/7 trying to set up appointments and reel you in to go get sold by the infinity luxury sales people. I couldn’t hang out in the lobby without being bothered by them. Oh did I mention they have this amazing breakfast restaurant exclusively if you become a infinity luxury membership? Yes seems like the hotel is in with the whole thing. It’s very unfortunate. Feels like they want to take advantage of us instead of make us feel relaxed on vacation. Will not be coming back.

Staff especially Alejandra was super great help with . food is great and is an overall wonderful experience. Walking distance to 5th ave and ferries to Cozumel.Have stayed here several times and has remained a consistently wonderful experience.Highly recommended 😁

Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!

We had a wonderful experience at this resort. The food was delicious, portions were excellent, we were delighted with the wonderful stuff. The drinks were amazing. What a wonderful idea to have a celebration time every day at 1:26 PM. We will definitely come back here. This is my for the best hotel and resort we have ever been at.

We had a wonderful experience at this resort. The food was delicious, portions were excellent, we were delighted with the wonderful stuff. The drinks were amazing. What a wonderful idea to have a celebration time every day at 1:26 PM. We will definitely come back here. This is my for the best hotel and resort we have ever been at.

Exceptional service from the minute I arrived at the reception, desk until the minute I left. I came here as a solo traveler over my birthday. This resort had been on my radar for a few years and I’m so glad I finally booked it - I have traveled the world and it’s such a unique and beautiful space. I have never been one to choose an all inclusive, but the reviews made me want to try it. And I hate to even use that term for a property of this caliber. The food and drinks are incredible. The property is serene and immaculate, and the beach is swimmable and gorgeous. Thanks to everyone. I’ll definitely be back!

We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day. Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks. Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable. Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him. Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!

Staff was fantastic, food was good for an all inclusive, but not a wow factor. Pool heater was under repair, hot water had challenges in the room but staff fixed promptly. Spa was good. Staff was friendly and attentive.

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

We had an absolutely incredible stay at this El Dorado Royale and couldn’t have chosen a better place to celebrate our honeymoon. From start to finish, everything exceeded our expectations, and the staff truly went above and beyond to make us feel special every single day. Itzel at the Cocotal restaurant was so warm, friendly, and welcoming — she always greeted us with a smile and made every meal even more enjoyable. At the pool, Benjamin and Luis were hands-down some of the best bartenders we’ve ever had — fun, energetic, and always keeping the atmosphere lively while making amazing drinks. Cleo, the bartender by the beach, was fantastic and always made sure we were refreshed while enjoying the ocean views. Our room was impeccably clean every day thanks to Estella from room service — we truly appreciated the care and attention she put into making our stay comfortable. Dining was a highlight of our trip. Sergio at the pizza restaurant was incredibly kind and attentive, and Victor at the Santa Fe Restaurant provided outstanding service. A huge shout-out to Roberto at the Cocotal restaurant — he was always happy, professional, and genuinely attentive, making us feel like valued guests every time we saw him. Overall, we were beyond happy with our experience. The service, atmosphere, and attention to detail made our honeymoon unforgettable. We would 100% recommend this resort to anyone looking for a relaxing, fun, and memorable vacation, and we can’t wait to come back again!