8/10 Good
Cynthia
Traveled with partner
Apr 11, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the number one reason to stay here. Right across from Central Park. BUT you don't actually get a view of the park unless you book a room on a higher floor on the west side (5th Ave side) or corner room (called Park View). We stayed in an Exec King Suite on the 5th floor because we wanted a sitting area separate from the bedroom. No view whatsoever from the windows; just the adjacent building. Also, there isn't anywhere in the hotel - a bar, a sitting room, even a window - that you can access to see the Central Park view. If the view is important to you, you have to book the right room.
There were a few small details that were less than ideal; not dealbreakers but not what I expected for a luxury hotel that cost us $1000/night:
no coffee maker in the room - we had to call down and have them bring us one
several electrical outlets didn't work
no usb charging ports anywhere (it is an old hotel but still)
we used the wine glasses from the cabinet and although housekeeping removed them the next day, they weren't replaced
no room in the mini-frig for personal items
took a very long time to get hot water out of the bathroom and shower faucets
bathrobes were on the small side
if you want to order in food from other establishments, the delivery person isn't allowed to bring it to your room; they have to leave it with concierge who then sends someone up to your room with it
All in all, we wouldn't stay here again.
Cynthia
Stayed 4 nights in Apr 2026