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Hotel Hayden

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Hayden

Lobby sitting area
Egyptian cotton sheets, premium bedding, in-room safe, desk
View from room
Fitness facility
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

7.2 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(118 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

New York

Located in Manhattan, Hotel Hayden is within a 10-minute walk of popular sights such as 5th Avenue and Madison Square Garden. This 122-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Macy's - 6 min walk - 0.4 miles
  • 5th Avenue - 6 min walk - 0.4 miles
  • Empire State Building - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk

About this property

Hotel Hayden

Hotel Hayden features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Self parking is available for USD 50 per night. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a meeting room, free newspapers, and a terrace.
43-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Coffee makers, safes, and phones are also standard.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Dogs and cats only
  • Pet weight must not exceed 25 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Check-in: 3:00 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • At check-in, guests must provide a record of full COVID-19 vaccination.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Frequently asked questions

Is free cancellation available at Hotel Hayden?

Hotel Hayden offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Hayden?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Hayden on May 10, 2026 start from $228, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Hayden?

This hotel is situated in Manhattan within a 10-minute walk of 5th Avenue and Madison Square Garden. You'll also find Bryant Park and Times Square less than a mile away.

Will I be able to park at Hotel Hayden?

Yes, parking is offered for USD 50 per night. Wheelchair-accessible parking is also available for guests.

Does Hotel Hayden feature a casino?

No, Hotel Hayden doesn't have a casino.

Is there an indoor pool at Hotel Hayden?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Hayden?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a free daily breakfast and a 24-hour gym.

Are there hot tubs at Hotel Hayden?

No, this hotel doesn't have a spa tub.

Does Hotel Hayden have a restaurant that serves breakfast?

Hotel Hayden offers free continental breakfast each morning though there is no restaurant.

Does Hotel Hayden allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Hayden for a fee of USD 75.00 per accommodation, per stay. A deposit of USD 75.00 per day is collected.

Are there connecting rooms at Hotel Hayden?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hotel Hayden?

The closest major airport to Hotel Hayden is LaGuardia Airport (LGA), which is 10 mi away (34 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.2 mi away (19-minute drive).

Can I book a room with a balcony at Hotel Hayden?

No, there aren't any guestrooms at Hotel Hayden that offer a balcony.

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1006 reviews
Rating 8 - Good. 236 out of 1006 reviews
Rating 6 - Okay. 208 out of 1006 reviews
Rating 4 - Poor. 110 out of 1006 reviews
Rating 2 - Terrible. 125 out of 1006 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ceronne, Bowie

Traveled with partner
Liked: Staff & service
Decent for the price, and only a short walk to Penn Station.
Stayed 1 night in Apr 2026

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient
Stayed 2 nights in Jan 2026

2/10 Terrible

Qing

Disliked: Property conditions & facilities
AC did not work at all
Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was courteous. But the bed was very uncomfortable, we didn’t have full size pillows and the bathroom shower glass was so small the water would go out all over the floor. The complimentary breakfast was just pastries. It’s a beautiful place and location.
Stayed 5 nights in Jan 2026

8/10 Good

Peter

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean. Felt safe.
Stayed 2 nights in Jan 2026

10/10 Excellent

NICHOLAS

Stayed 1 night in Dec 2025

8/10 Good

Janice

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time with my bestie!
Stayed 2 nights in Jan 2026

6/10 Okay

Zach

Business traveler
Liked: Cleanliness
room was okay - the mattress on the bed is super thin. Not something I really expected from a 4 star hotel. The water pressure in the shower was extremely high, and the only water temperatures for the shower were 10/10 scolding, 7/10 hot, and then 1/10 arctic circle freezing. Some equipment in the gym was broken so basically only had dumbbells and cardio machines. the wifi in the room was also very spotty on my phone but worked better on laptop
Stayed 4 nights in Jan 2026

6/10 Okay

David

Stayed 1 night in Jan 2026

8/10 Good

Kristian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2026

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Jan 2026

2/10 Terrible

Mubin

Stayed 5 nights in Dec 2025

2/10 Terrible

Karla

Stayed 5 nights in Dec 2025

2/10 Terrible

Shabnam

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room was neglected; the heater didn't work and overall, a horrible hotel
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.
Stayed 4 nights in Jan 2026

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a heating problem but they provided space heaters for the room
Stayed 1 night in Jan 2026

6/10 Okay

jeffrey

Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2026

10/10 Excellent

Steve

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.
Stayed 9 nights in Dec 2025

2/10 Terrible

steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hayden was thé worst experience of a so called hotel I have ever had in my life. I felt mislead by Expedia and the hotel as this was rated a 4 star hotel, but didn’t have any working heating in the hotel. When I asked why it was so cold in the hotel when I checked in, the employee at the front desk told me it was only cold because the door opens and closes all the time but that the rest of the hotel was heated well. After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside. The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom. We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter. This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel. Stay away from this hotel.
81 degrees on thermostat when we walked in the room, but it was broken and actually below 50 degrees ferenheit in the room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

8/10 Good

Heather

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The room was 100* when I arrived. I turned the temp down to 80* and left for the night. I returned around 3am to 67*. Front desk did nothing but tell me maintenance will be in at 8am. Waited… called down at 9am. 10am maid came to attempt to fix heat. Did not return to check like he said he would. Left for the afternoon. Still no heat when I returned. Attending manager came up to check out the system. “Fixed” it to go back to 100*. Comfortable bed! Good amount of space!
Stayed 4 nights in Dec 2025

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