Limited food options at hotel
Amazing hotel!
Location was awesome! Really friendly staff and the rooms were comfortable and clean. Parking was a little bit confusing and a little bit of a walk from the hotel. It wasn't clear how much I saved (if any) purchasing parking through the hotel versus just paying full rates at the garage. The lobby area was pretty noisy and made it challenging for me to have a work call, but I was staying on vacation so that is not a critical negative.
The property is very no frills. You don’t get breakfast, parking is expensive, the pool is small and cold, and the clientele are loud at all times of the day and night. The rooms were small and didn’t have dressers for clothes. The bathroom had this weird sliding door that didn’t work well and the walls were cheaply painted. The beds were comfier than I expected and the comforters weren’t too heavy, unlike a lot of the hotels I’ve stayed at. I would consider other options within Marriott’s group of hotels for my next stay in Chicago.
I really enjoyed my stay
We were unable to check in to this hotel because my husbands (recently married) last name on his ID didn’t match the one on his ID, since we were just married. The younger lady at front was extremely rude and mumbled under her breath that the ID was “fake” and was being extremely unprofessional. I have stayed in dozens of hotels in Chicago and across the country and I have never experienced such horrible service.
Enjoyed the stay!
Nice Staff!
Everyone was very nice and helpful
Nice room, good size bathroom and walk in shower, nice beds and great size TV
Very clean room and bathroom. But like just about every hotel we’ve ever stayed in, the walls, floors, ceilings are thin enough to hear what your neighbors are saying or listening to. For us the mattresses and pillows were too hard. But there’s no way any hotel can please everyone when it comes to mattresses and pillows. I do think that the “queen” mattresses in the room seem smaller than the queen mattresses we have at home. It’s still a nice hotel with a convenient location. I appreciate the cleanliness.
Great stay. Clean. Quiet. Great staff. Very clean bathroom. Comfortable bed.
Excellent
No place to hang wash towels in the shower. No way to turn overhead lights above beds off individually, controlled by main light switch by door. Decent hotel, just minor things that would have been convenient to have in room.
Limited food options at hotel
Heather, we appreciate your positive review of Aloft Chicago Mag Mile. Noting your feedback about our dining options, we continuously seek to improve our amenities and cherish your input. Next time you stay with us, our team members would be delighted to recommend local restaurants that could cater to your taste. We hope to see you again soon.
Amazing hotel!
Jamie, thank you for your great feedback about Aloft Chicago Mag Mile! We are thrilled to know that you found our hotel amazing. We hope to have you stay with us again for another exceptional experience.
Thank you for the 5 out of 5 rating, Omari!We're thrilled to see how much you enjoyed staying at Aloft Chicago Mag Mile. We look forward to hosting you again in the near future! Thank you again for sharing.
Location was awesome! Really friendly staff and the rooms were comfortable and clean. Parking was a little bit confusing and a little bit of a walk from the hotel. It wasn't clear how much I saved (if any) purchasing parking through the hotel versus just paying full rates at the garage. The lobby area was pretty noisy and made it challenging for me to have a work call, but I was staying on vacation so that is not a critical negative.
Thomas, thank you for sharing your positive experience at the Aloft Chicago Mag Mile. We commend our team members for making your stay comfortable and clean. Regarding your feedback on parking and the noise level in the lobby, it's valuable for us to know. We're always seeking to improve guest experiences and such comments aid in that effort. We're pleased, however, that these occurrences did not significantly impact your vacation. We enthusiastically await your next visit.
The property is very no frills. You don’t get breakfast, parking is expensive, the pool is small and cold, and the clientele are loud at all times of the day and night. The rooms were small and didn’t have dressers for clothes. The bathroom had this weird sliding door that didn’t work well and the walls were cheaply painted. The beds were comfier than I expected and the comforters weren’t too heavy, unlike a lot of the hotels I’ve stayed at. I would consider other options within Marriott’s group of hotels for my next stay in Chicago.
Kenneth, it appears your stay didn't meet your expectations, which we regret. We apologize for any inconvenience caused by the room layout and facilities. Please note that we do strive to maintain a balanced environment for all guests. We are glad, however, that the bed comfort met your approval. Next time around, we'd be more than happy to help you find a suitable choice that better meets your preferences within our diverse hotel options. We nurture the hope to serve you again and improve your perception.
Thanks for the perfect rating, Deaaron! We can't wait to see you again soon for another amazing experience at Aloft Chicago Mag Mile. Have a great day!
I really enjoyed my stay
Erik, it's excellent to know you had a wonderful time at Aloft Chicago Mag Mile. Your satisfaction is important to us and we appreciate your feedback. We hope to have the pleasure of hosting you again soon.
We were unable to check in to this hotel because my husbands (recently married) last name on his ID didn’t match the one on his ID, since we were just married. The younger lady at front was extremely rude and mumbled under her breath that the ID was “fake” and was being extremely unprofessional. I have stayed in dozens of hotels in Chicago and across the country and I have never experienced such horrible service.
Peter, it's regrettable to read about the unpleasant incident you experienced at check-in. While adhering to policies for verifying guests' identities, we strive for professionalism from our team members. We sincerely apologize if the handling of the situation did not meet your expectations. This is not indicative of the level of service we aim to provide. We would appreciate the opportunity to rectify this experience.
Alejandro, thank you for your perfect score of Aloft Chicago Mag Mile! We're thrilled to know that your stay with us was excellently rated. Looking forward to your next visit, for yet another remarkable experience.