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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun loungers, beach umbrellas, beach massages
Couples treatment rooms, hot tub, steam room, body treatments
4 outdoor pools, free cabanas, pool umbrellas
3 restaurants, breakfast served
Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 582 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 617 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1247 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 3487 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 455 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 455 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 455 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Zona Hotelera within a mile (2 km) of Iberostar Cancun Golf Course, The Westin Resort & Spa, Cancun is within 2 miles (3 km) of other popular sights such as El Rey Ruins. This 379-room, 4-star aparthotel has 4 outdoor pools along with a full-service spa and 3 restaurants.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 5 min drive - 1.8 miles
  • Delfines Beach - 6 min drive - 2.2 miles
  • La Isla Shopping Mall - 18 min drive - 7.0 miles
  • Langosta Beach - 38 min drive - 12.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Taco Arte Restaurant - ‬4 min drive
  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Marco Polo Restaurante - ‬16 min walk
  • ‪Azvl - ‬8 min walk
  • ‪Restaurant Las Fuentes - ‬16 min walk

About this property

The Westin Resort & Spa, Cancun

Guests of The Westin Resort & Spa, Cancun have access to a full-service spa, 4 outdoor pools, and a children's pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach aparthotel include a 24-hour gym, a sauna, and outdoor tennis courts.
Each apartment has an array of amenities, including a coffee maker, free bottled water, and a safe. An LED TV comes with cable channels, and guests can stay connected with free WiFi. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a phone, an ironing board, and a desk.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Beach

  • On a sandy beach
  • Beach loungers
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 treatment rooms
  • 4 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Free pool cabanas
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Car rental
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 11 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Pilates classes
  • Shopping
  • Volleyball
  • Yoga classes
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 379 units
  • 6 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

Is free cancellation available at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on May 14, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Westin Resort & Spa, Cancun?

This aparthotel is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find Delfines Beach and Iberostar Cancun Golf Course within a short drive.

Will I be able to park at The Westin Resort & Spa, Cancun?

Yes, self parking is offered for free at the aparthotel. Wheelchair-accessible van parking is also available for guests.

Is there a spa at The Westin Resort & Spa, Cancun?

There is a full-service spa available for guests to enjoy and services include sports massages, prenatal massages, couples treatments, and aromatherapy.

Does The Westin Resort & Spa, Cancun have a casino at the property?

No, The Westin Resort & Spa, Cancun doesn't have a casino.

Is there an indoor pool at The Westin Resort & Spa, Cancun?

No, this aparthotel doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

What amenities will couples enjoy at The Westin Resort & Spa, Cancun?

This beachfront aparthotel offers plenty of amenities for couples including 3 restaurants, 4 outdoor pools, and a swim-up bar.

Does The Westin Resort & Spa, Cancun have a hot tub?

No, but this aparthotel does have a steam room.

Does The Westin Resort & Spa, Cancun feature a restaurant that includes a breakfast menu?

Yes, The Westin Resort & Spa, Cancun has 3 restaurants, and serves breakfast for a surcharge.

Does The Westin Resort & Spa, Cancun allow pets to stay for free?

No, pets aren't allowed at The Westin Resort & Spa, Cancun though service animals are welcome.

Does The Westin Resort & Spa, Cancun have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

Where is the closest airport to The Westin Resort & Spa, Cancun?

The closest major airport to The Westin Resort & Spa, Cancun is Cancun Intl. Airport (CUN), which is 7.4 mi away (12 minutes by car).

Can I book a room with a balcony at The Westin Resort & Spa, Cancun?

Yes, some apartments at The Westin Resort & Spa, Cancun offer a furnished balcony and may feature ocean views.

Does The Westin Resort & Spa, Cancun have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Resort & Spa, Cancun.

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1663 out of 2962 reviews
Rating 8 - Good. 698 out of 2962 reviews
Rating 6 - Okay. 332 out of 2962 reviews
Rating 4 - Poor. 124 out of 2962 reviews
Rating 2 - Terrible. 145 out of 2962 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Judith

Liked: Cleanliness
If you want a quiet vacation this is your place. It is far away from actions. No close
Stayed 4 nights in Apr 2026

10/10 Excellent

Marquich

Traveled with partner
Liked: Cleanliness
This place was amazing!
Stayed 1 night in Apr 2026

10/10 Excellent

Robert, Goshen

Business traveler
Liked: Cleanliness
Great resort. Rooms were clean. Restaurants were good. Would definitely stay here again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness
If anything, limited onsite restaurants.
Stayed 10 nights in Feb 2026

10/10 Excellent

Jeffery

Liked: Cleanliness, amenities, property conditions & facilities
It was great! Everything! Great location! Food! Staff! Pool entertainment!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
great resort! very accommodating!
Stayed 3 nights in Feb 2026

10/10 Excellent

Abigail K

Stayed 4 nights in Feb 2026

10/10 Excellent

Niurka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Since we arrived, Mr. Abraham open the door of the vehicle and we felt right at home. EVERYONE was courteous, were ready to welcome you, offer any services and suggestions. Rooms were spotless and they offered to clean rooms or complementary waters every day. The installation is beautiful, pools the beach area, restaurants, lobby. Family oriented with games for everyone, but other pools in case you wanted to hand out with adults only. Will return for sure.
Stayed 4 nights in Feb 2026

2/10 Terrible

RONAK

Disliked: Cleanliness, staff & service, amenities
Food was horrible. Staff was not cooperative or willing to listen . We went for our anniversary and they just spoiled the experience
Stayed 2 nights in Jan 2026

2/10 Terrible

Adam

Stayed 14 nights in Jan 2026

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall everything was good here. You could tell there were some tired parts to the hotel, but staff were very friendly on check in, everything was clean, many pools to choose from. We got upgraded at no charge to a suite upon check in, and it was great to have so much room! We ate on the patio of the sports bar one day. Food was good, but pricey. This is not a 5 star resort, but price was right, bed was comfortable, area was safe, fantastic view of the Caribbean Sea. Would stay here again.
Stayed 2 nights in Jan 2026

4/10 Poor

Kesiena

Stayed 14 nights in Nov 2025

6/10 Okay

shoshana

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great, had to switch rooms three times
Stayed 4 nights in Jan 2026

4/10 Poor

ROXANA

Stayed 2 nights in Jan 2026

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
The staff was extremely helpful and courteous. We asked to move to a room closer to the elevators and they immediately found us a new room They keep all areas spotless, and the breakfast buffet has a great selection. Shout out to Paola in Sabor and Mr. Ariel in maintenance.
Stayed 2 nights in Jan 2026

10/10 Excellent

Henna

Stayed 4 nights in Jan 2026

10/10 Excellent

Edward

It was a good resort
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeffery, pagosa springs

Stayed 3 nights in Jan 2026

10/10 Excellent

Tashaun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff accommodation and spa service was top notch
Stayed 1 night in Jan 2026

10/10 Excellent

Calvin

Liked: Cleanliness
Outstanding
Stayed 1 night in Jan 2026

8/10 Good

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Wendy

Stayed 2 nights in Jan 2026

6/10 Okay

Jenna

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Everyone on the staff was exceptionally nice and helpful. 10/10 service. Especially the concierge team who helped with excursion planning. The hotel rooms, especially the bathrooms were old and had visible mould around the shower and on the silicone. There were rust stains as well. The tub area was very dated and looked like someone had quickly painted the tub to freshen it up. The headboard looked like it had been replaced and was nice. Food and drink prices were much higher than expected for the quality. Great location and outdoor areas with multiple pool locations.
Stayed 3 nights in Jan 2026

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were friendly & everytbing was quite clean. The food was good.
Stayed 2 nights in Jan 2026

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Special kudos to Jorge from the front desk and Paola from the breakfast bar.
King size bedroom with sea view. Spectacular!
Stayed 2 nights in Jan 2026

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