Skip to main content
Beginning of main content

Recent guest reviews

Location was great . But the internet signal was not reliable. Also we misplaced our key and had to pay $100 pesos for an additional card key. They wouldn’t let me check in at 252 had to wait in the car until exactly 3pm. The property had 2 pools only one was in use despite the photos. Also upon check out I had to wait for them to inspect the room, that was super uncomfortable. The room listing said city view, all we could see was the back side of someone’s home. The only nice staff encounter we had was with the breakfast server. The others were prissy and not very welcoming.

The location is less to be desired but served its purpose for a short stay. Our TV kept going in and out of service and the internet was either down or they gave us the incorrect password.

This hotel is very nice and clean. I felt like I paid for a top dollar hotel.

It was very clean and a great location .good local restaurants and bus service

Great customer service. Clean rooms. Highly recommend.

Great hotel, staff is friendly easy check in/out . Room was clean police was nearby all the time so made me feel safe . Would definitely visit again in future.

La habitación es exactamente igual a las fotos, no tuve ninguna sorpresa con nada. Todo muy acorde al precio del hotel. Obviamente no es la mejor ubicación si es tu primera vez en Cancún, pero los alrededores del hotel también tiene muchas experiencias.

Me parece un buen hotel es cómodo y económico, es recomendable y lo recomiendo.

No tiene agua caliente, es un terror bañarse con agua helada. El restaurante esta pésimo, no manejan refrescos, la comida sin sabor. La ubicación esta céntrica, tiene estacionamiento cerrado. El cuarto y el personal ni excelente ni decepcionante, queda enmedio.

Calle Claveles Lt 07 09 Mz 4 SM 22 Cancun QROO

Hotel highlights

  • Walking distance to Market 28
  • Free WiFi and wired Internet in public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown Cancun within a short walk of Market 28, Hotel Kavia is within a mile (2 km) of other popular sights such as Plaza Las Americas. This 62-room, 3-star hotel has a restaurant, an outdoor pool, and free valet parking.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

The 62 air-conditioned accommodations feature balconies or patios and afford space to spread out with a separate bedroom. Flat-screen TVs come with cable channels. Free bottled water, safes, and desks are also standard.


Property features

Hotel Kavia features an outdoor pool, free WiFi in public areas, and a business center. Free valet parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. This hotel also has a terrace.

Room options

Standard Double Room, 1 King Bed, Ensuite, City View

1 King Bed | Sleeps 3

Superior Room, Balcony, Tower

2 King Beds | Sleeps 6

Standard Double Room, 2 Double Beds, Private Bathroom, City View

2 Double Beds | Sleeps 4

Guest reviews for Hotel Kavia

Everyone (6) Couples (2) Family (2)
3
Family with small children Family

Location was great . But the internet signal was not reliable. Also we misplaced our key and had to pay $100 pesos for an additional card key. They wouldn’t let me check in at 252 had to wait in the car until exactly 3pm. The property had 2 pools only one was in use despite the photos. Also upon check out I had to wait for them to inspect the room, that was super uncomfortable. The room listing said city view, all we could see was the back side of someone’s home. The only nice staff encounter we had was with the breakfast server. The others were prissy and not very welcoming.

By on Apr 4, 2020

Review comment responded on May 7, 2020

Thank you for share your oppinion with us. We are going to investigate it to try to solve it. We are sorry that you had any problems during your stay, however we hope that you can give us another opportunity to improve your experience with us.

3
Partner Couples

The location is less to be desired but served its purpose for a short stay. Our TV kept going in and out of service and the internet was either down or they gave us the incorrect password.

By on Mar 9, 2020

Review comment responded on Apr 30, 2020

Thanks for staying with us! Your opinion is very important to us.

5
Everyone

By on Feb 8, 2020

5
Family with small children

This hotel is very nice and clean. I felt like I paid for a top dollar hotel.

By on Jul 6, 2019

Review comment responded on Jul 7, 2019

Thanks for staying with us! Your opinion is very important to us.

5
Everyone

It was very clean and a great location .good local restaurants and bus service

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

Thanks for staying with us! Your opinion is very important to us.

5
Everyone

Great customer service. Clean rooms. Highly recommend.

By on Nov 10, 2018

Review comment responded on Dec 31, 2018

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5
Everyone

Great hotel, staff is friendly easy check in/out . Room was clean police was nearby all the time so made me feel safe . Would definitely visit again in future.

By , from Denver Co on Nov 8, 2018

Review comment responded on Nov 9, 2018

We appreciate your comments as they help us improve day by day. Have a nice day!

5
Partner Couples Family

La habitación es exactamente igual a las fotos, no tuve ninguna sorpresa con nada. Todo muy acorde al precio del hotel. Obviamente no es la mejor ubicación si es tu primera vez en Cancún, pero los alrededores del hotel también tiene muchas experiencias.

By on Mar 30, 2020

Review comment responded on Apr 30, 2020

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

5
Everyone

Me parece un buen hotel es cómodo y económico, es recomendable y lo recomiendo.

By on May 11, 2019

Review comment responded on May 15, 2019

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

3
Everyone

No tiene agua caliente, es un terror bañarse con agua helada. El restaurante esta pésimo, no manejan refrescos, la comida sin sabor. La ubicación esta céntrica, tiene estacionamiento cerrado. El cuarto y el personal ni excelente ni decepcionante, queda enmedio.

By on Apr 27, 2019

Review comment responded on May 3, 2019

Abordaremos este problema directamente

url importing http://www.orbitz.com/Cancun-Hotels-Hotel-Kavia.h23704531-p2.Hotel-Reviews
There was an error importing /Cancun-Hotels-Hotel-Kavia.h23704531-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cancun-Hotels-Hotel-Kavia.h23704531-p2.Hotel-Reviews