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Smart Cancun The Urban Oasis

4.0 star property

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Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
In-room safe, laptop workspace, iron/ironing board
Front of property
Breakfast meal
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪5 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board

Standard Room

7.4 out of 10
Good
(21 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Mercado 23, Smart Cancun The Urban Oasis is within a 15-minute stroll of Las Palapas Park. This 132-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Mercado 23 - 5 min walk - 0.3 miles
  • Las Palapas Park - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Xbalamqué Theater - 6 min walk - 0.4 miles
  • Plaza 28 - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Subway - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Taqueria Coapeñitos - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Fish n' Fries - ‬6 min walk

About this property

Smart Cancun The Urban Oasis

Guests of Smart Cancun The Urban Oasis have access to an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include meeting rooms, laundry facilities, and a banquet hall.
Guests can enjoy free WiFi and flat-screen TVs. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

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Oh! Cancun The Urban Oasis & Beach Club
Downtown Cancun
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 1,007 reviews
$82 nightly
The price is $104
May 12 - May 13
Total with taxes and fees
Oh! Cancun The Urban Oasis & Beach Club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 4.89 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun

Oasis Smart Hotel

Oasis Smart Hotel Cancun

Smart Oasis Hotel Cancun

Smart Oasis Cancun

Smart Cancun by Oasis

Smart Cancun The Urban Oasis Hotel

Smart Cancun The Urban Oasis Cancun

Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Are free cancellation options available at Smart Cancun The Urban Oasis?

Smart Cancun The Urban Oasis offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on May 12, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Smart Cancun The Urban Oasis?

This hotel is situated in Downtown Cancun, just steps from Mercado 23, and within a 10-minute walk of Las Palapas Park and Xbalamqué Theater. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Smart Cancun The Urban Oasis?

Yes, self parking is offered for free at the hotel.

Does Smart Cancun The Urban Oasis feature a casino?

No, Smart Cancun The Urban Oasis doesn't have a casino.

Is there an indoor pool at Smart Cancun The Urban Oasis?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Smart Cancun The Urban Oasis a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Smart Cancun The Urban Oasis?

No, this hotel doesn't have a spa tub.

Does Smart Cancun The Urban Oasis have a restaurant that serves breakfast?

No, Smart Cancun The Urban Oasis doesn't have a restaurant that serves breakfast.

Does Smart Cancun The Urban Oasis allow pets to stay for free?

No, pets aren't allowed at Smart Cancun The Urban Oasis.

Are there connecting rooms at Smart Cancun The Urban Oasis?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Smart Cancun The Urban Oasis?

The closest major airport to Smart Cancun The Urban Oasis is Cancun Intl. Airport (CUN), which is 11.1 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Smart Cancun The Urban Oasis?

No, there aren't any guestrooms at Smart Cancun The Urban Oasis that offer a balcony.

Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 103 out of 1001 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

brenda

Liked: Cleanliness
Location was great
Stayed 3 nights in Feb 2026

10/10 Excellent

Shelley

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for three days due to flight cancellations and was quite happy to do so. Everything was clean...rooms, pool area, lobby, etc. Breakfast buffet offered a large selection of foods and the hotel staff, especially at the front desk were friendly and helpful.
Stayed 1 night in Jan 2026

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, excellent customer service from Belsen and Ivan, would definitely come back!!
Stayed 7 nights in Jan 2026

6/10 Okay

Kevin

Stayed 7 nights in Jan 2026

8/10 Good

Elmar

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good service. The only thing missing was a refrigerator
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Every staff member we encountered was friendly and helpful. The facility was clean and well maintained. The location was in walking distance of great local restaurants as well as other fun attractions. The gym and food also surpassed expectations.
Stayed 4 nights in Jan 2026

2/10 Terrible

mauricio

Traveled with family
Liked: Cleanliness, amenities
misleading information hotel/beach club but theres no shuttle and you have to pay for it ! this should be mentioned on their website so people can make a better choice! i checked in at 6:30am for a personal problem i explained to front desk and even though they did had availability i had to pay $3,500 pesos extra which i find extremely expensive since is more than 3 times what i pay for!! and unfortunately because i have already booked the same hotel im gonna have to stay there again starting tomorrow! hopefully i will have a better experience
Stayed 4 nights in Jan 2026

6/10 Okay

Sergiy

Traveled with family
Liked: Property conditions & facilities
On Expedia said breakfast including. But from third day stuff told me I need pay for it. Its downtown and no beaches around. 20-30 min on bus. Stuff friendly. Room ok.
Stayed 8 nights in Dec 2025

6/10 Okay

Farida

Traveled with family
Liked: Cleanliness
Staff can be more friendly, amenities can be improve for example a small fridge in room.
Stayed 7 nights in Dec 2025

8/10 Good

Ian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean ,had some challenges with the face basin tap! The manager sent maintenance staff to sort it out. The Staff was courteous! I left my Under armour long sleeve in my previous room on O'Cancun side and the Manager made sure I got it back from the lost and found! Thank you to the Manager!
Stayed 5 nights in Dec 2025

8/10 Good

Efrain

Stayed 1 night in Apr 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Stayed 3 nights in Apr 2025

10/10 Excellent

CRISTINA ALEXANDRA MARMOL, Quito

Liked: Cleanliness, staff & service, property conditions & facilities
All was okay
Stayed 7 nights in Mar 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard hotel, pretty good value for money
Stayed 1 night in Mar 2025

10/10 Excellent

Bridget

Stayed 3 nights in Mar 2025

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Excellent hotel that I came back after one night in another hotel! The other hotel was very disappointing compared to this hotel! The front end staff and customer service is excellent. It’s worth the price!
Stayed 3 nights in Mar 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Stayed 1 night in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic in every way
Stayed 1 night in Mar 2025

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Dated

Hotel rooms were very dated, stayed here about 6 years ago and it was much nicer then. Very loud hallways and disruptive people. Pool area was nice.
Stayed 13 nights in Feb 2025

10/10 Excellent

Celine

Stayed 1 night in Mar 2025

8/10 Good

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)
Stayed 4 nights in Mar 2025

6/10 Okay

Hossein

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hermilo, Hobbs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Griselda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Ali Rustam

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.
Stayed 7 nights in Feb 2025

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