Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun

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Adults-only beachfront property with 2 outdoor pools

VIP Access

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Where to?

Dates

May 2025

June 2025

Couples treatment rooms, sauna, hot tub, steam room, body treatments

Ocean Front Junior Suite Double | Premium bedding, pillowtop beds, free minibar, in-room safe

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

La Isla Shopping Mall
‪15 min walk‬
Cancun Interactive Aquarium
‪17 min walk‬
Tortuga Beach
‪6 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

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Room options

Ocean View Junior Suite Double

656 sq ft
Ocean view
Sleeps 4

Ocean View Swim Up Suite King

850 sq ft
Ocean view
Sleeps 2

Junior Suite Double

656 sq ft
Sleeps 4

Junior Suite King

656 sq ft
Sleeps 2

Premium bedding, pillowtop beds, free minibar, in-room safe

Ocean View Junior Suite King

656 sq ft
Ocean view
Sleeps 2

Ocean Front Junior Suite Double

656 sq ft
Ocean view
Sleeps 4

Ocean Front Junior Suite King

656 sq ft
Ocean view
Sleeps 2

Ocean Front Luxury Suite King

764 sq ft
Ocean view
Sleeps 2

Presidential Suite

1334 sq ft
Ocean view
Sleeps 2

About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Hyatt Zilara Cancun - Adults Only - All Inclusive is within a mile (2 km) of other popular sights such as Forum By The Sea Mall. This 307-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

La Isla Shopping Mall - 15 min walk - 0.8 miles
Cancun Interactive Aquarium - 17 min walk - 1.0 mile
Cancun Convention Center - 2 min drive - 1.3 miles
Gaviota Azul Beach - 3 min drive - 1.5 miles
Tortuga Beach - 6 min drive - 3.2 miles

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Snack Grand Park - ‬9 min walk
‪El Mirador - ‬9 min walk
‪Lobby Bar - ‬3 min walk
‪Bubba Gump Shrimp Co. - ‬2 min walk
‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Guests of Hyatt Zilara Cancun - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and karaoke. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.

LED TVs come with cable channels. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Similar properties

Private beach nearby, free beach shuttle, beach bar

Pool
All inclusive
Spa
Pet friendly

$363 nightly

May 30 - May 31

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

5 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Asiana
La Adelita Cantina
Maria Marie
Punta Vista
Spice

Things to do

2 outdoor pools
Beach yoga
Billiards/pool table
Concerts/live shows
Evening entertainment
Foosball table
Full-service spa
Health club
Hot tub
Karaoke
Pilates classes
Racquetball/squash
Sauna
Shopping
Steam room
TV in common areas

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business center
7 meeting rooms
Conference center (6,781 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Picnic area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

11 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

1 building
8 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2007
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local culture and ecosystem education
Locally-owned and organized tours and activities
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Towels provided

Entertainment

LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses a grey water recycling system.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Hyatt

All Inclusive Hyatt Cancun

Cancun Zilara Hyatt

Hyatt All Inclusive

Hyatt Zilara

Hyatt Zilara All Inclusive

Hyatt Zilara Cancun

Zilara Hyatt

Zilara Hyatt Cancun

Royal Cancun Resort

Royal Hotel Cancun

The Royal Hotel Cancun

The Royal In Cancun Hotel Cancun

Hyatt Zilara Adults All Inclusive

Hyatt Zilara Cancun Adults

Hyatt Zilara Adults

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Hyatt Zilara Cancun All Inclusive

Hyatt Zilara Adults All Inclusive All-inclusive property

Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel

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Hyatt Zilara Cancun All Inclusive

Hyatt Zilara All Inclusive Adults

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Hyatt Zilara Inclusive Adults

Frequently asked questions

Can I book all-inclusive options at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, volleyball, and bartending classes.

Is a free cancellation option available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Is parking available on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hyatt Zilara Cancun - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, reflexology, and body wraps.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive include a casino at the property?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and a beachfront restaurant.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hyatt Zilara Cancun - Adults Only - All Inclusive?

The closest major airport to Hyatt Zilara Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.2 mi away (21 minutes by car).

Can I book a room with a balcony at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Hyatt Zilara Cancun - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or pool views.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive host weddings?

There are wedding services available at Hyatt Zilara Cancun - Adults Only - All Inclusive if that's in your vacation plans.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Tricia

Apr 4, 2025

Stayed 5 nights in Mar 2025

8/10 Good

Irma

Apr 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Laura

Traveled with family

Mar 24, 2025

Liked: Amenities

Excellent resort

Stayed 3 nights in Mar 2025

10/10 Excellent

Roy

Feb 24, 2025

Stayed 3 nights in Feb 2025

8/10 Good

WADE

Feb 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2025

8/10 Good

Nick

Traveled with partner

Feb 15, 2025

Liked: Staff & service, amenities

We loved the food at the restaurants, better than most all-inclusives we’ve been too. Although the property is outdated the staff and atmosphere was one of the best we’ve experienced. The beach area was huge, but unfortunately it was too rough to swim and it was very rocky in this section. Overall great stay. Bar and food around every corner!

Stayed 4 nights in Feb 2025

10/10 Excellent

Ryan

Traveled with group

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Even though renovations were going to take place, this property is still a top notch experiance. Cant wait to go back after the reno

Stayed 4 nights in Jan 2025

10/10 Excellent

Jeffrey Scott

Traveled with partner

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What can I say… Hyatt Zilara has been our home away from home. It’s such an incredible place! The food, the rooms, the beach, the entertainment but most importantly it’s the staff that keeps us coming back. What a terrific group of individuals that meet you everyday with a smile and go above and beyond the take care of our every want or need. This years trip was no exception. The trip started off with a Paola who worked on getting us checked in. She was able to help us and made the process easy. The beach waiters and concierge not only served us but many have become our friends over the years. David, Javier, Sergio, Eduardo, Orlando and Luis. Amazing people who looked out for us wherever they were stationed that particular day. Ivan the bartender at Marie Marie is completely wonderful and we would stop by that bar even when eating at other restaurants he makes the best cocktails. Carlos did an amazing job at Asiana I know Zilara is getting a remodel and we are looking forward to the upgrades but I truly hope that all of these great employees will be able to be there when the resort opens back up in December. The amenities at Zilara is only half of why we come year after year. It is truly the wonderful staff.

Stayed 4 nights in Feb 2025

10/10 Excellent

Mark

Feb 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly courteous staff willing to assist at all times.

Stayed 4 nights in Feb 2025

10/10 Excellent

Ruxandra, arlington

Traveled with group

Feb 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff. Everyone was very nice and always happy to help.

Stayed 4 nights in Feb 2025

8/10 Good

Tyree John, Philadelphia

Traveled with group

Feb 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The not so good - We enjoyed everything but the check in process. We arrived at 11:30 am but were not able to check into our room until 4:00. We also were in a room next to the event space where there was a wedding and the next morning, they were loud cleaning it up around 7am. The good - Food was actually really good. We enjoyed the food at Punta Vista and Asiana restaurants. They had special days of outdoor grilling by the pool like paella, tacos and burgers. We were always able to get a complimentary cabana on the beach but poolside we had to pay because we were not getting up early to save one of the few free ones. 20 min from the airport, staff is super friendly and they have some cool planned activities worth checking out (whiskey and chocolate tasting). The room was clean, pillows comfortable and loved the hammock on the balcony!

Stayed 4 nights in Feb 2025

8/10 Good

Kazuya, Birmingham

Feb 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Tracy

Feb 11, 2025

Stayed 1 night in Feb 2025

10/10 Excellent

Ryan Edward

Traveled with partner

Feb 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a excellent resort.

Stayed 5 nights in Feb 2025

10/10 Excellent

maricruz

Traveled with family

Feb 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful location, nice hotel, friendly staff. I didnt like that we had to pay for some cabanas.

Stayed 4 nights in Jan 2025

10/10 Excellent

Monica

Traveled with group

Feb 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was amazing so was the food! close to the cancun airport a plus!

Stayed 3 nights in Feb 2025

10/10 Excellent

Kayla

Feb 7, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

JENNIFER

Traveled with partner

Feb 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional resort! Service is excellent plus! If b you be at looking for a place to enjoy good food, great beach, comfort, and amazing service from every single staff member, Hyatt is your place to be! Highly !

Stayed 3 nights in Jan 2025

10/10 Excellent

Heidi

Traveled with partner

Feb 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff here was UNBELIEVABLY AMAZING!! I travel a lot and I’ve never had such genuine, attentive service in my life. Saul was especially kind at our check in and check out. The rooms were clean and all face the ocean! There was fun entertainment every night and the food was delicious! We will be back next year!

Stayed 3 nights in Feb 2025

10/10 Excellent

DANIEL

Traveled with group

Feb 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was beautiful

Stayed 3 nights in Feb 2025

10/10 Excellent

John

Traveled with group

Feb 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the nicest hotels I’ve ever stayed in, anywhere. They have friendly staff, gorgeous pool and beach area; stunning ocean views from the rooms; rooms are well-decorated and comfortable, mine had a jacuzzi; great food options with several high-quality restaurants.

Stayed 5 nights in Jan 2025

10/10 Excellent

Scott William

Traveled with partner

Feb 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Drinks could be better. Food was good. Staff was second to none.

Stayed 9 nights in Jan 2025

10/10 Excellent

John David

Traveled with partner

Feb 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was fantastic. Property was very clean. Service was great. Liquor, except wine was great. I would strongly suggest a better wine for inclusive package. Entertainment was great. Had a great experience.

Stayed 6 nights in Jan 2025