The outdoor furniture was falling apart, not much in the gift shop by way of food and drinks
This hotel was conveniently located and easily accessible from the airport. Checkin was very quick and stress free.
there was a mix up in the maid service. When i brought it to the attention of the manager she took responsibility and compensated accordingly - no arguments. I will come back to this hotel.
property was tired and run down. staff was great. parking lot was dark and felt unsafe.
Upon arrival we could see it was an older property. Our room had clean sheets and towels. The only disappointment was the free breakfast and happy hour. People choose this Hilton chain for that. The breakfast was mediocre and there was no happy hour for drinks because of covid. Not sure why because in the past a bartender always pours the drinks, and there was still a breakfast buffet.
The hotel was a little slow due to the Coronavirus, but the staff was very helpful. Room was nice & clean. And there was a decent breakfast bag every morning.
Great property and amenities.staff professiinal and helpful.Beds very comfotable as is room.
Enployees were friendly n good af what they do. Gina the bartender was excellant, top notch
This is the best hotel I have ever stayed in. Highly recommended!!!! Staff was so friendly and caring. I enjoyed my stay there and will return.
It was difficult to control the temperature of the water in the shower and bathroom sink. The water was too hot and couldn’t be controlled.
No se si es mi percepción pero pareciera que no le gusta los clientes latinos. Un trato lejos de la amabilidad.
Within a short walk of Palm Beach Kennel Club, Embassy Suites by Hilton West Palm Beach Central is within 2 miles (3 km) of Antique Row. This 194-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.
All 194 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, safes, and phones are also available.
Guests staying at Embassy Suites by Hilton West Palm Beach Central enjoy an outdoor pool, a gym, and a spa tub. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
The outdoor furniture was falling apart, not much in the gift shop by way of food and drinks
This hotel was conveniently located and easily accessible from the airport. Checkin was very quick and stress free.
Thank you for the fantastic review! We're delighted your time at Embassy Suites by Hilton West Palm Beach Central was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city as well as our easy check-in. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!
there was a mix up in the maid service. When i brought it to the attention of the manager she took responsibility and compensated accordingly - no arguments. I will come back to this hotel.
Thank you for the review! We're delighted you had such an amazing experience at Embassy Suites by Hilton West Palm Beach Central. We are glad to hear that our team was able to resolve any issues you experienced at our hotel. That's what we like to see! We look forward to seeing you again soon! Have a wonderful day!
We appreciate the feedback. We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Hello, Thank you for taking the time to leave us a review. We are happy you enjoyed your stay and hope to have you again in the future!
property was tired and run down. staff was great. parking lot was dark and felt unsafe.
Thank you for your review of the Embassy Suites West Palm Beach. I am sorry this occurred during your stay. I have addressed our staff on your concerns and we are working to improve these areas. We value your feedback and patronage. We hope to see you again.
Hello, Thank you for your review of the Embassy Suites West Palm Beach. We value your feedback and patronage. We look forward to seeing you again.
Upon arrival we could see it was an older property. Our room had clean sheets and towels. The only disappointment was the free breakfast and happy hour. People choose this Hilton chain for that. The breakfast was mediocre and there was no happy hour for drinks because of covid. Not sure why because in the past a bartender always pours the drinks, and there was still a breakfast buffet.
The hotel was a little slow due to the Coronavirus, but the staff was very helpful. Room was nice & clean. And there was a decent breakfast bag every morning.
Thank you for your review of the Embassy Suites West Palm Beach. We are glad that you found how helpful our team members are and our rooms to be nice and clean. We look forward to seeing you in the future.
Great property and amenities.staff professiinal and helpful.Beds very comfotable as is room.
Greetings Gwen, Thank you for your review of the Embassy Suites West Palm Beach. We are glad that you enjoyed your stay and found our property to be great, our team professional and how comfortable our beds are. We look forward to being your hotel of choice when you return to west Palm Beach.
We appreciate you taking the time to share your concerns with us, Nicole. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.