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Recent guest reviews

Checking was in was horrible my room was disgusting it felt like I was standing on a waterbed while taking a shower my tub moved I had a housekeeper come in my room when they specifically told us when we checked in there are no housekeepers until you check out to bring your old towels down and you would get new I came back from being gone for an hour a housekeeper went in my room left the dirty towels brought new ones but I was told that they were not to go in our room the front desk the three agents were disrespectful was not helpful I was not happy check me into a room first that smelled like paint TV did not work and when I went down there to tell them they basically said I was lying but sent a maintenance man to check it out then why called them five times prior before I got down there that I want to be close to my family because I am a single woman and human trafficking is an issue I did not feel safe they did not care they put me on the third floor away from my family and a dark area I would like to have my money back I was not happy I didn't feel safe

The room did not look anything like it did in the picture. Walls had a lot of damage. Toilet was working properly. The room look very old and damaged. Did not enjoy the stay here. One of the bunk beds had a strong pee smell. Lighting sucked. I would Not recommend this property to anybody.

When we first checked in, we were put in a room that smelt like mold, had stains on the sheets and a bunch of dead bugs on the window sill. It looked like it was barely touched by house keeping. The “beach” view was a view of one of the pools. I’ve seen better maintained pools at closed motel 6’s that have been abandoned. We immediately went back to the front desk an to the credit of the staff, the one staff member we dealt with for this was above and beyond better than any future staff we Would deal with. She got us switched out to a much better room that actually had a view. That night I received a call from the hotel while we were out dinning asking if we left personal belonging in the room we were first in. We never unpacked our bags but I wasn’t sure if something fell out of one of them. They were very rude and ended up hanging up on me when I couldn’t describe the “personal belongings”. When we got back to the hotel the lady at the front desk was different than earlier and very rude. She was carrying on a personal phone call while trying to “help” me. She seemed very annoyed that I was interrupting her call. She told me that house keeping would call me and then proceeded to walk away and to the back. Every ice machine was broken. You had to pay $5 per bag of ice. Needless to say, I will never stay here again. I’ve stayed here multiple times over the years with no issues. This one issue is enough to throw that all out the window.

Check in and out was great. Never got clean towels, nor the room cleaned while there. Staff we did actually see was rude.

Great price, great staff and the hotel is on the beach.

Don’t stay here. Staff is rude and they take every penny they possibly can. Walls are paper thin and you can here everything. There was a fight on the property and the cops had to be called. Well nobody stopped by to clean the room, replenish the towels, sweep the floors, or take out the garbage.

Nice beach behind property

I used the soda vending machine then 15 minutes later my debit card was charged hundreds of dollars. I packed up my belongings to leave early and I found a cockroach. The front staff would not approve my cancellation of the rest of the stay.

It is a beach hotel… there is no room service because of covid, take your towels to the desk for exchange… everyone was so pleasant that we dealt with, security made sure the pool didn’t get out of hand, beds are not comfortable… but who cares! I want to wake up and see gods glory on the beach every morning! I don’t care about the extras… if you’re want a cheap beach hotel this is it… I’d you want the ritz it’s not… we were very happy.

Frat boys chanting in the halls. I could TV’s in the next room, and you could feel the bed springs. It’s fine if you a bunch of frat boys I guess. I won’t be back.

Every thing needs help there

When the property will remodeling it will fantastic

Clean, safe, and comfortable Check in starts at 4 but couldn't get out room for over an hour

Nothing

The only good thing that can be said about this place is the staff. All of the employees were very friendly. Really the employees were the only good thing. The hotel itself is a dump. I do understand that the new owners are aware and have plans to take all the buildings down one at a time.

S Thomas Dr Panama City Beach FL

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Private beach

Boardwalk Beach Hotel places you next to Thomas Drive and within a 15-minute walk of Signal Hill Country Club. This 320-room hotel welcomes guests with 2 outdoor pools, a private beach, and free self parking.


Dining

Enjoy dining at one of 2 onsite restaurants including Food Court, which specializes in American cuisine.


Rooms

Guests can expect to find TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.


Property features

At Boardwalk Beach Hotel, guests have access to a private beach, 2 outdoor pools, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Other amenities at this beach hotel include a conference center, an arcade/game room, and an ATM.

Room options

1st Floor, Tides 2 Double Beds Beachside with Patio

2 Double Beds | Sleeps 4

Dunes 2 Queen Beach View Suite

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Tides 2 Double Beds Beachside with Futon Bunk

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Dunes Double Gulf Side

2 Double Beds | Sleeps 4

Guest reviews for Boardwalk Beach Hotel

Everyone (28) Couples (9) Family (13)
1
Everyone

Checking was in was horrible my room was disgusting it felt like I was standing on a waterbed while taking a shower my tub moved I had a housekeeper come in my room when they specifically told us when we checked in there are no housekeepers until you check out to bring your old towels down and you would get new I came back from being gone for an hour a housekeeper went in my room left the dirty towels brought new ones but I was told that they were not to go in our room the front desk the three agents were disrespectful was not helpful I was not happy check me into a room first that smelled like paint TV did not work and when I went down there to tell them they basically said I was lying but sent a maintenance man to check it out then why called them five times prior before I got down there that I want to be close to my family because I am a single woman and human trafficking is an issue I did not feel safe they did not care they put me on the third floor away from my family and a dark area I would like to have my money back I was not happy I didn't feel safe

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Thank you for your comments

2
Family with small children

The room did not look anything like it did in the picture. Walls had a lot of damage. Toilet was working properly. The room look very old and damaged. Did not enjoy the stay here. One of the bunk beds had a strong pee smell. Lighting sucked. I would Not recommend this property to anybody.

By on Aug 8, 2022

Review comment responded on Aug 10, 2022

Thank you for your comments

2
Family

When we first checked in, we were put in a room that smelt like mold, had stains on the sheets and a bunch of dead bugs on the window sill. It looked like it was barely touched by house keeping. The “beach” view was a view of one of the pools. I’ve seen better maintained pools at closed motel 6’s that have been abandoned. We immediately went back to the front desk an to the credit of the staff, the one staff member we dealt with for this was above and beyond better than any future staff we Would deal with. She got us switched out to a much better room that actually had a view. That night I received a call from the hotel while we were out dinning asking if we left personal belonging in the room we were first in. We never unpacked our bags but I wasn’t sure if something fell out of one of them. They were very rude and ended up hanging up on me when I couldn’t describe the “personal belongings”. When we got back to the hotel the lady at the front desk was different than earlier and very rude. She was carrying on a personal phone call while trying to “help” me. She seemed very annoyed that I was interrupting her call. She told me that house keeping would call me and then proceeded to walk away and to the back. Every ice machine was broken. You had to pay $5 per bag of ice. Needless to say, I will never stay here again. I’ve stayed here multiple times over the years with no issues. This one issue is enough to throw that all out the window.

By on Jul 30, 2022

Review comment responded on Jul 30, 2022

Thank you

3
Partner Couples

Check in and out was great. Never got clean towels, nor the room cleaned while there. Staff we did actually see was rude.

By , from Lanett on Jul 10, 2022

Review comment responded on Jul 29, 2022

Dear Mary I would once again like to apologize to you for your experience at Boardwalk Beach Hotel. I want to assure you that the problem with the room has been quickly addressed with the appropriate department head and fixed. Don't hesitate to contact me. If there is anything further I can do. Once again, I apologize for your experience with us and look forward to serving you in the future. Sincerely yours, Marcus Jones Director of Guest Services Royal American Hospitality Inc.

5
Family with small children

Great price, great staff and the hotel is on the beach.

By on Jul 6, 2022

Review comment responded on Jul 6, 2022

Dear Kristena, Again, I would like to apologize for your experience at Boardwalk Beach Hotel. I want to assure you that the problem with the room has been quickly addressed with the appropriate department head and fixed. Don't hesitate to contact me. If there is anything further, I can do. Once again, I apologize for your experience with us and look forward to serving you in the future. Sincerely yours, Marcus Jones Director of Guest Services Royal American Hospitality Inc.

1
Family with small children

Don’t stay here. Staff is rude and they take every penny they possibly can. Walls are paper thin and you can here everything. There was a fight on the property and the cops had to be called. Well nobody stopped by to clean the room, replenish the towels, sweep the floors, or take out the garbage.

By on May 15, 2022

Review comment responded on May 18, 2022

Dear Brooke, I would once again like to apologize to you for your experience at Boardwalk Beach Hotel. I want to assure you that the problem with the room has been quickly addressed with the appropriate department head and fixed. Don't hesitate to contact me. If there is anything further, I can do. Once again, I apologize for your experience with us and look forward to serving you in the future. Sincerely yours, Marcus Jones Director of Guest Services Royal American Hospitality Inc.

2
Everyone

Nice beach behind property

By on Apr 24, 2022

Review comment responded on May 6, 2022

Thank you

1
Family

I used the soda vending machine then 15 minutes later my debit card was charged hundreds of dollars. I packed up my belongings to leave early and I found a cockroach. The front staff would not approve my cancellation of the rest of the stay.

By on Apr 4, 2022

Review comment responded on Apr 10, 2022

Thank you for your comments. They have been referred to Management.

4
Family

It is a beach hotel… there is no room service because of covid, take your towels to the desk for exchange… everyone was so pleasant that we dealt with, security made sure the pool didn’t get out of hand, beds are not comfortable… but who cares! I want to wake up and see gods glory on the beach every morning! I don’t care about the extras… if you’re want a cheap beach hotel this is it… I’d you want the ritz it’s not… we were very happy.

By on Apr 4, 2022

Review comment responded on Apr 10, 2022

Thank you for your kind comments. We hope you will stay with us again soon.

2
Everyone

Frat boys chanting in the halls. I could TV’s in the next room, and you could feel the bed springs. It’s fine if you a bunch of frat boys I guess. I won’t be back.

By on Mar 11, 2022

Review comment responded on Mar 25, 2022

Dear Bryan, I would once again like to apologize to you for your experience at Boardwalk Beach Hotel. I want to assure you that the problem with the room has been quickly addressed with the appropriate department head and fixed. Don't hesitate to contact me. If there is anything further, I can do. Once again, I apologize for your experience with us and look forward to serving you in the future. Sincerely yours, Marcus Jones Director of Guest Services Royal American Hospitality Inc.

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