As expected. Property was kept nice and clean. Staff was friendly and accommodating.
Great staff. Very clean property. Convenient location. Shuttle service to Old Town every hour most of the day. Return shuttle same way. Just an over all good place.
Actual room is built nice, and nice bathroom. No weird smell in the room, and hallways. All very clean.
We stayed here thinking it wouldn't be as loud or pricey as it would be around the downtown area. The staff was helpful but the property and especially the rooms are aged, particularly in comparison to the many other more updated hotels on the island. Most of the outlets in our room didn't work and the walls were super thin so we could hear everything the room next door was watching/saying. Would not return.
Staff was awesome everything clean and organized nice
The front desk was professional and friendly. The rooms were like a hotel room you could here your guests next door. Pool was nice could have used more chlorine. Customer care was very good.
The staff were excellent in helping us plan our visit there
Hotel is not to the quality of other doubletrees I’ve stayed in. Also you will be charged the resort fee later that is not part of the room fee that you pay on Orbitz.
I like the price of this hotel and that it has a shuttle bus to Duval Street. I didn’t like the smell in the room. It smelled bad. I sprayed perfume to try to cover it up.
The property is nice but could use an update in the pool area. Resurface the pool and new cushions on the furniture.
The property was a bit worn down but is typical of key west older resorts. The staff was aloof and just not as friendly as I would have hoped. Otherwise we loved our stay in Key West.
The property is beautiful!! But it needs updating stuff is just getting run down! Are ac didn’t work and had to wait till check in time at 3:00 to get a new room when we watched them check other people in. Most of the staff in the hotel are amazing
Smathers Beach is within 2 miles (3 km) of DoubleTree Resort by Hilton Grand Key - Key West while other popular attractions such as Key West Harbour are within 3 miles (5 km). This 216-room, 3.5-star resort has a restaurant, an outdoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.
DoubleTree Resort by Hilton Grand Key - Key West's 216 rooms provide refrigerators, coffee makers, and free weekday newspapers. 40-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, ceiling fans, and laptop-compatible safes are also available.
Guests staying at DoubleTree Resort by Hilton Grand Key - Key West enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's limited parking, as well as a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
As expected. Property was kept nice and clean. Staff was friendly and accommodating.
Great staff. Very clean property. Convenient location. Shuttle service to Old Town every hour most of the day. Return shuttle same way. Just an over all good place.
Thank you
Actual room is built nice, and nice bathroom. No weird smell in the room, and hallways. All very clean.
thank you
We stayed here thinking it wouldn't be as loud or pricey as it would be around the downtown area. The staff was helpful but the property and especially the rooms are aged, particularly in comparison to the many other more updated hotels on the island. Most of the outlets in our room didn't work and the walls were super thin so we could hear everything the room next door was watching/saying. Would not return.
Sorry about your experience. Thank you for taking the time to ;let us know.
Staff was awesome everything clean and organized nice
Thank you
The front desk was professional and friendly. The rooms were like a hotel room you could here your guests next door. Pool was nice could have used more chlorine. Customer care was very good.
Thank you for your gracious comments and we noted where we can make improvements.
Thank you
Thank you
Thank you
The staff were excellent in helping us plan our visit there
Thank you for your positive feedback. We hope you will return again soon.
Thank you