Hotel is not to the quality of other doubletrees I’ve stayed in. Also you will be charged the resort fee later that is not part of the room fee that you pay on Orbitz.
I like the price of this hotel and that it has a shuttle bus to Duval Street. I didn’t like the smell in the room. It smelled bad. I sprayed perfume to try to cover it up.
The property is nice but could use an update in the pool area. Resurface the pool and new cushions on the furniture.
The property was a bit worn down but is typical of key west older resorts. The staff was aloof and just not as friendly as I would have hoped. Otherwise we loved our stay in Key West.
The property is beautiful!! But it needs updating stuff is just getting run down! Are ac didn’t work and had to wait till check in time at 3:00 to get a new room when we watched them check other people in. Most of the staff in the hotel are amazing
Comfortable hotel with all the required amenities needed in Key West. The age is showing in some parts, the rooms are extremely noisy and also dark. We could hear the phone vibrating in the neighboring room, that's how poorly sound proofed the room was. The most unpleasant aspect of our stay was witnessing service staff get into full blown arguments with each other. They were screaming at each other and I heard accusations of lying, not working, and doing their job wrong. It was bad.
The hotel room is spacious. The bed is very comfortable. We saw very small bugs when we checked in. The shuttle runs every hour. It would be nice to have more frequent shuttles and the hotel is far from downtown.
Liked the shuttle to downtown Key West and the airport
Clean, Friendly, & comfy beds. With free shuttles to Duval street & the airport
Nice and quiet, beautiful location. Loved the iguanas by the pool!!
Just a short distance from the airport but with a good shuttle service to town.
This is a very old hotel that is sorely needs to be torn down. The rooms are dirty, with mold and missing and broken fixtures. This must’ve been a holiday inn at one time and it is Shirley not a Doubletree Inn hotel based on standard And conditions. The pool is nice however I was charged resort fees and this is no resort. I suggest that you stay away from this hotel it is extremely poor value the price charged.
First rate hotel. Great shuttle service, friendly staff and very nice on-site restaurant.
DoubleTree Resort by Hilton Grand Key - Key West places you within 2 miles (3 km) of popular sights like Smathers Beach and Key West Golf Club. This 216-room, 3.5-star resort has a restaurant, an outdoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.
DoubleTree Resort by Hilton Grand Key - Key West's 216 rooms provide refrigerators, coffee makers, and free weekday newspapers. 40-inch LED TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, ceiling fans, and laptop-compatible safes are also available.
Guests staying at DoubleTree Resort by Hilton Grand Key - Key West enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's limited parking, as well as a free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Thank you for the great ranking. We're glad you enjoyed your stay and hope to see you again!
Hotel is not to the quality of other doubletrees I’ve stayed in. Also you will be charged the resort fee later that is not part of the room fee that you pay on Orbitz.
Thank you for your feedback. We appreciate your feedback as we continually strive to improve our guest's experiences.
I like the price of this hotel and that it has a shuttle bus to Duval Street. I didn’t like the smell in the room. It smelled bad. I sprayed perfume to try to cover it up.
Thank you for telling us about your stay. We're glad you found our shuttle convenient. We regret you were not satisfied with your room and have notified our executive housekeeper.
The property is nice but could use an update in the pool area. Resurface the pool and new cushions on the furniture.
Thank you for your review. We appreciate your feedback and that overall you had an enjoyable stay.
The property was a bit worn down but is typical of key west older resorts. The staff was aloof and just not as friendly as I would have hoped. Otherwise we loved our stay in Key West.
The property is beautiful!! But it needs updating stuff is just getting run down! Are ac didn’t work and had to wait till check in time at 3:00 to get a new room when we watched them check other people in. Most of the staff in the hotel are amazing
Thank you for the great ranking. Come back and see us.