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Recent guest reviews

Staff and room were wonderful.

Excellent

For a Hilton property this was a big disappointment. It did not feel clean and should not have the term resort attached to it. It was barely a B class experience

Pool area with cabanas was great, very clean property and friendly staff.

Love the property and services.

Nice pool. Clean room

no review

We had to stay due to the tropicsl storm. The price was great and we go free airpot transfers. Woukd stay a again.

Clean, convenient location to important tourist locations. Parking was convenient

We had a great stay! Will stay here again in the future.

Good but no breakfast included in a $500/ night hotel, had to pay extra for it. Bathroom in our room looked old and run down. Room was ok. They provided water bottles and cookies, which was good.

The shuttle driver was great to and from airport. The desk staff helped whenever needed. The concierge was helpful. The restaurant had great nachos, and breakfast. Pool is heated to 80 degrees so that was great for our trip. Housekeeping was super friendly and great.

everything was clean didn't have any trouble with extra towls or anything

pool was immaculate

Very friendly and helpful staff members. We especially liked the shuttle drivers.

This property is very dated and in need of total updating. So many issues, including bathroom fixtures falling apart, dresser, chipped bad drawers, outdated etc. poor lighting, entrance door and locks outdated. Lobby chairs worn and dirty, ... long list

Nice place to stay

S Roosevelt Blvd Key West FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

DoubleTree Resort by Hilton Grand Key - Key West is located within a mile (2 km) of Fort East Martello Museum and Gallery and Key West Art and Historical Society. This 216-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Guests can expect 40-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free weekday newspapers.


Property features

Guests staying at DoubleTree Resort by Hilton Grand Key - Key West enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's limited parking and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 4

Room, Balcony, Pool View

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Studio Suite, 1 King Bed, Balcony

1 King Bed | Sleeps 4

Guest reviews for DoubleTree Resort by Hilton Grand Key - Key West

Everyone (18) Couples (13) Family (22)
4
Partner Couples

.

By on Dec 13, 2022

Review comment responded on Dec 13, 2022

Thank you for taking the time to share your review with us, John!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree by Hilton Grand Key Resort-Key West. Thank you.

5
Everyone

Staff and room were wonderful.

By on Sep 2, 2022

Review comment responded on Sep 4, 2022

Thanks for the amazing review, Abby!It's excellent your time at DoubleTree by Hilton Grand Key Resort-Key West was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

5
Family

Excellent

By on Aug 29, 2022

Review comment responded on Aug 30, 2022

Thanks, Arie! It's outstanding your time at DoubleTree by Hilton Grand Key Resort-Key West was fantastic. We can't wait until your next visit!

3
Everyone

By on Jul 24, 2022

1
Friends

For a Hilton property this was a big disappointment. It did not feel clean and should not have the term resort attached to it. It was barely a B class experience

By on Jul 11, 2022

Review comment responded on Jul 18, 2022

We appreciate you taking the time to leave us this feedback, Shannon. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

5
Family

Pool area with cabanas was great, very clean property and friendly staff.

By on Jul 2, 2022

Review comment responded on Jul 5, 2022

Thank you for the excellent rating, Pamela! It's fantastic to hear you enjoyed your stay at DoubleTree by Hilton Grand Key Resort-Key West so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our pool area, cleanliness, and team is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon!

5
Family

Love the property and services.

By on Jul 2, 2022

Review comment responded on Jul 5, 2022

Thanks for the great review and rating, Kelly! We're happy that your overall stay at DoubleTree by Hilton Grand Key Resort-Key West was enjoyable and that you were able to take advantage of our amenities and services. It's great that you appreciated our facilities and we certainly look forward to welcoming you back again soon for another wonderful visit! Thank you again for sharing your feedback!

5
Partner Couples

Nice pool. Clean room

By on Jun 29, 2022

Review comment responded on Jun 30, 2022

Thank you for the wonderful review, Crispin! It's outstanding your time at DoubleTree by Hilton Grand Key Resort-Key West was so fantastic! We're thrilled you enjoyed our pool facilities so much. We strive for excellence and your praise for our refreshed accommodations lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you! Have a beautiful day!

2
Partner Couples

no review

By on Jun 9, 2022

Review comment responded on Jun 14, 2022

Thank you for sharing your feedback, Gloria. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4
Partner Couples

We had to stay due to the tropicsl storm. The price was great and we go free airpot transfers. Woukd stay a again.

By on Jun 6, 2022

Review comment responded on Jun 9, 2022

Thanks for the great review, Vince! We're happy you enjoyed your experience at DoubleTree by Hilton Grand Key Resort-Key West! The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. It's fantastic you appreciated our shuttle service and affordable rates so much. That's what we like to see! We look forward to sharing an even better experience with you soon!

DoubleTree Resort by Hilton Grand Key - Key West

3990 S Roosevelt Blvd, Key West, FL 33040
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