Nice pictures of the hotel but very old. The property is falling into total disrepair. Some rooms have broken windows and entire sections have trash blown up on the sides of the building. My first room looked fine until I visited the bathroom where someone had vomited all over the toilet seat. Second room looked fine but I saw trash in the garbage cans and the towels looked use on the rack. When I pulled back the covers on the bed there was a bath towel under the top sheet. The heater stopped working within and hour and the TV never worked.
Once upon arrival, check in and finding room was easy and fast ,property was a little dark i thought as far as parking lot and such , room was clean and good size the only negative about the room is that the deadbolt was missing had a little trouble connecting to wifi but it worked , breakfast was not available due to the pandemic, pool is nice very good size room was good for what we paid for
The motel is close to Mexico and easy in and out. But the property is dated and requires quite a bit of maintenance.
Terrible. Dirty. Everything is stained. Carpet is damp. Toilet seat was broken. No hotel phone system. Mold in the mini fridge. Room smelled horrible. Worst hotel I have ever stayed in.
we had ants in the room and no toilet paper. also no towels...
we needed more toilet paper and their were ants in the room.
But this recently not so much room was very dirty and needs major improvement on updating
Knapp Medical Center is within 2 miles (3 km) of Palm Aire Hotel And Suites while other popular attractions such as Estero Llano Grande State Park are within 3 miles (5 km). This 100-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and a 24-hour gym.
Free buffet breakfast is served each morning from 6:00 AM to 9:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
32-inch TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Refrigerators, microwaves, and hair dryers are also standard.
Palm Aire Hotel And Suites features 2 outdoor pools, a nightclub, and karaoke. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a children's pool, a 24-hour gym, and free WiFi in public areas.
Nice pictures of the hotel but very old. The property is falling into total disrepair. Some rooms have broken windows and entire sections have trash blown up on the sides of the building. My first room looked fine until I visited the bathroom where someone had vomited all over the toilet seat. Second room looked fine but I saw trash in the garbage cans and the towels looked use on the rack. When I pulled back the covers on the bed there was a bath towel under the top sheet. The heater stopped working within and hour and the TV never worked.
Once upon arrival, check in and finding room was easy and fast ,property was a little dark i thought as far as parking lot and such , room was clean and good size the only negative about the room is that the deadbolt was missing had a little trouble connecting to wifi but it worked , breakfast was not available due to the pandemic, pool is nice very good size room was good for what we paid for
The motel is close to Mexico and easy in and out. But the property is dated and requires quite a bit of maintenance.
Terrible. Dirty. Everything is stained. Carpet is damp. Toilet seat was broken. No hotel phone system. Mold in the mini fridge. Room smelled horrible. Worst hotel I have ever stayed in.
we had ants in the room and no toilet paper. also no towels...
Thank you for taking the time to fill out this survey. I do apologize about the ants in the room. We have since had our pest control company spray all rooms. I have also talked with Housekeeping about the amenities that were lacking in your room. I have since disciplined the appropriate housekeeper. Thank you.
we needed more toilet paper and their were ants in the room.
Thank you for taking the time to fill out this survey. I apologize about the toilet paper and ants in your room. Ecolab as since sprayed the rooms for ants and other bugs that come with the summer. Thank you again.
But this recently not so much room was very dirty and needs major improvement on updating
Dear Shell, Thank you for taking the time to fill out this survey. I want to apologize that we have failed to meet the basic expectations for your stay with us. We are in current talks about updating and renovating our whole property. Hopefully by the next time you are in town we will be able to accommodate you again and surpass your expectations. Thank you.
Thank you fill out the survey honestly. I apologize that we completely failed your expectations for a good night stay at a hotel. We pride our self of gust satisfaction but we clearly missed that with you. I deeply apologize for the horrible stay you had with us.