The manger for this property is incompetent and dishonest. On a Saturday morning at about 8 am while on vacation, workers with electric saws, hammers and nails commenced work immediately and adjacent to the master suite. (Less than 6 feet away) I jumped out of my sleep and went to management to ask for assistance. They did nothing and the workers continued to work. I then asked the workers on my return to my room to exercise some consideration and stop. They stated that they were authorized to work at that time and continued without delay. I promptly pack my things and departed the property by 930 am. The day before at about 545pm I was forced to walk to the front gate where the office is to ask for fresh towels because they didn’t change these when we returned to the room. The reply offered was their staff had already left for the day and we should have made better plans. On arrival back at the property in the nights (930pm) there is zero assistance or security at the property and they lock the main gate with a padlock. You have to park, get out the car in a desolate terribly lit area and open the gates your self. Your safety is completely compromised. I have been going to the TCI for over 20 years, I strongly recommend never ever giving this property a chance. You will regret it.
Great spot with excellent food
We just left there, we stayed for 4 nights. When we made it to the hotel there was no one to check us in. We had to call them but the nice front desk girl helped us. The front desk girl was one of the NICEST people we met on the island. The villa looked nice but once inside the doors closed and locked but there was a large gap so anyone could have broke in easily. The couch and chair smelled moldy the washer and dryer didn’t really work. Had to wash our laundry 4 times to get it to actually wash, then had to put it on rinse and spin to get the soap out of it. The maid service never came even tho the sign we hung it in The door everyday. We had to do all our own laundry to get clean towels. The hotel safe didn’t have a code it had to be locked by a key that the owner kept. We had to wait 6 hours before a key was brought to us to lock the safe. Next the restaurant is a JOKE. You sit down and they offer you water but they don’t tell you it’s $7.00 for a glass of water because they open new bottles. The food at most is cruise ship quality food. There was no flavor to the pasta and the steak was not cooked correct. The pool is nice but it wasn’t warm enough to swim in, they have free kayaking and paddle boarding but if you want to use the clear bottom kayaks they charge you $60.00 an hour. When we went to check out Owner told us NO about a late check out, she theyelled at us on the phone and said we lied about the maid never coming and told us to leave! She is a witch!
The location, views, large and well-equipped villas and restaurant are all great. This was our second time staying at Neptune Villas and we’ll be back.
Huge villa with comfortables big beds. Nice balcony with a hammock. Clean. It is an excellent property. Beautiful pool. Good management. Full kitchen is a plus. No complaining about that lodging. As for location... We did not care for Sapodilla Beach. It is shallow, some rocks on the bottom and a lot of stray dogs. One morning I counted 9 of them there. Not pleasant. So we drove to Grace Bay beach every day which was amazing. Really enjoyed Coral Garden where could see more fish and sea turtles than at the paid snorkeling cruise. You can rent snorkeling gear there at the beach. But we had our own. I would say you get here a nice lodging, but not the best location if you like to swim in the ocean.
The people are extremely nice, very serviceable and the restaurant on the premises is also great.
We enjoyed our brief stay at Neptune Villas. Our villa was a two-bedroom two-bathroom unit. We were told upon check-in that we were being upgraded to a unit with a better view of Chalk Sound. The villa had everything you might need including a full kitchen with a stove, microwave, pots and pans, etc. The beds were very comfortable and we got a good nights rest on both days. The ride from the airport takes you into what appears to be a industrial area with cargo containers and what appears to be a fuel storage facility. That wasn't a good feeling. However, later we discovered that none of that is visible from the resort. On the side of the street where Neptune Villas is located, there is Chalk Sound which is an inland body of water. There is a small patch of beach which provides access to Chalk Sound. That small patch of beach is suitable for sitting and reading a book and Chalk Sound is pretty to look at, but not very inviting for swimming purposes. The main attraction of the area where Neptune Villas is located is Sapodilla Beach. You walk out the back gate of the Villas and directly across the street is an access path to Sapodilla Beach. This is why you want to stay at Neptune Villas. Sapodilla Beach is an uncrowded beach with a number of privately owned villas which are on the beachfront. Our unit at Neptune Villas had chairs and umbrellas stored in the closet in our bedroom. We took those and used them on the beach.
Neptune Villas places you next to Chalk Sound and Lucayan Archipelago. This 11-room, 3.5-star condo resort welcomes guests with 12 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at the condominium resort's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Each condo is individually decorated and features a kitchen and a balcony, and there's space to spread out with a dining area and a sitting area. A TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and down comforters, and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and free bottled water.
Guests staying at Neptune Villas enjoy 12 outdoor pools, free WiFi in public areas, and express check-out. If you drive, put free parking to good use. The front desk has multilingual staff that can help with luggage storage and tours/tickets. Other amenities at this beach condominium resort include a terrace, laundry facilities, and barbecue grills.
The manger for this property is incompetent and dishonest. On a Saturday morning at about 8 am while on vacation, workers with electric saws, hammers and nails commenced work immediately and adjacent to the master suite. (Less than 6 feet away) I jumped out of my sleep and went to management to ask for assistance. They did nothing and the workers continued to work. I then asked the workers on my return to my room to exercise some consideration and stop. They stated that they were authorized to work at that time and continued without delay. I promptly pack my things and departed the property by 930 am. The day before at about 545pm I was forced to walk to the front gate where the office is to ask for fresh towels because they didn’t change these when we returned to the room. The reply offered was their staff had already left for the day and we should have made better plans. On arrival back at the property in the nights (930pm) there is zero assistance or security at the property and they lock the main gate with a padlock. You have to park, get out the car in a desolate terribly lit area and open the gates your self. Your safety is completely compromised. I have been going to the TCI for over 20 years, I strongly recommend never ever giving this property a chance. You will regret it.
Great spot with excellent food
Thank you for your review.
We just left there, we stayed for 4 nights. When we made it to the hotel there was no one to check us in. We had to call them but the nice front desk girl helped us. The front desk girl was one of the NICEST people we met on the island. The villa looked nice but once inside the doors closed and locked but there was a large gap so anyone could have broke in easily. The couch and chair smelled moldy the washer and dryer didn’t really work. Had to wash our laundry 4 times to get it to actually wash, then had to put it on rinse and spin to get the soap out of it. The maid service never came even tho the sign we hung it in The door everyday. We had to do all our own laundry to get clean towels. The hotel safe didn’t have a code it had to be locked by a key that the owner kept. We had to wait 6 hours before a key was brought to us to lock the safe. Next the restaurant is a JOKE. You sit down and they offer you water but they don’t tell you it’s $7.00 for a glass of water because they open new bottles. The food at most is cruise ship quality food. There was no flavor to the pasta and the steak was not cooked correct. The pool is nice but it wasn’t warm enough to swim in, they have free kayaking and paddle boarding but if you want to use the clear bottom kayaks they charge you $60.00 an hour. When we went to check out Owner told us NO about a late check out, she theyelled at us on the phone and said we lied about the maid never coming and told us to leave! She is a witch!
Wow! the worst client we have ever had. Lies, lies and more lies. It shows you are a generally bad person... With all these complaints you still wanted to stay longer?Go figure..I leave it up to your heart....
The location, views, large and well-equipped villas and restaurant are all great. This was our second time staying at Neptune Villas and we’ll be back.
Thank you for your review. Please come back home.
Thank you for your feedback. It was a pleasure having you stay with us. See you soon!
Huge villa with comfortables big beds. Nice balcony with a hammock. Clean. It is an excellent property. Beautiful pool. Good management. Full kitchen is a plus. No complaining about that lodging. As for location... We did not care for Sapodilla Beach. It is shallow, some rocks on the bottom and a lot of stray dogs. One morning I counted 9 of them there. Not pleasant. So we drove to Grace Bay beach every day which was amazing. Really enjoyed Coral Garden where could see more fish and sea turtles than at the paid snorkeling cruise. You can rent snorkeling gear there at the beach. But we had our own. I would say you get here a nice lodging, but not the best location if you like to swim in the ocean.
Thank you for your review. It was a pleasure having you stay with us. Hope to see you soon!
The people are extremely nice, very serviceable and the restaurant on the premises is also great.
Thank you for again for staying with us. We hope will see you again Appreciate it
Name Calling, Wow... You do not belong here. My guest are extremely educated and kind....