Loved happy staff and grounds were amazing. Food not great, except breakfast buffet was good. Overpriced Frye’s food. Went out to eat a lot!!
The service provided by the staff was top notch. Resort was a great place to relax and unwind from the hustle and bustle of life.
This property was excellent in every regard, location,beach,staff,facility, atmosphere.
Friendly staff and high quality building. Opportunity to retain that T&C friendliness and strive for even higher levels of service.
The staff was incredibly rude. We ended up leaving
Some service stuff were a bit pushy and others understood what “seevice” should be like.Overall , service was fair. The restaurant located inside called Suiren wasn’t good. I recommend to go out for Dinner such as Coco Bistro , Seven etc. Wasting money.
Very beautiful resort. Friendly and helpful staff.
Very lovely property with several pool options (adult only pool). Extensive breakfast buffet. A great choice of rooms to choose from. Our one bedroom with study was spacious in size, included a full kitchen (if you choose to cook), 2 full bathrooms, dining and living room space. The patio had ample seating for lounging and dining. Once the beach cleared up (had a terrible seaweed problem when we first arrived), I enjoyed long walks along the beach, enjoying the kiteboarders that donned the beach everyday. great conch shells along the beach. When you wanted to do something other than lay on the beach you could use the complimentary Hobie Kat, paddle boards canoes. Finally the staff was exceptional, giving great care and attention to details
Perfection in many ways, however adding some sort of chill lounge/jazz bar would be magnificent. It did get a bit boring at times since there’s nothing to do within walking distance.
This is the best hotel I stayed at and I traveled to many places. Everything, including food, room, location (if you are looking for quite stay) and service was perfect. If you are looking for place to rest and stay away from crowds with direct beach access this is your place!
The Shore Club treats you like royalty the moment you enter the property and the staff could not have been more accommodating. Our room was incredible and was always clean. Some of the awesome amenities at the Shore club include the non motorized water sports, free breakfast, and free shuttles to the sister properties (The Palms and the Sands). I recommend Grace Bay Beach located at these sister properties for one of the nicest beaches you will ever go to! The Shore Clubs beach is very nice and there are always dozens of kite boarders on the water, however I would give Grace Bay Beach the nod for the clearer water and smoother sand. Recommended Restaurants- Graces Cottage, Coco Bistro, and Magnolias Recommended Tours - Island Vibes Snorkel half day and Tropical Waves Jet Ski Tour Pros of the Shore Club - Friendly Staff, spacious and clean rooms, great drinks, quiet location, and the variety of food options. Cons of the Shore Club - Still trying to think of some...
Hotel is the newest hotel on the island but has some problems the gym does not have enough equipment and routine servicing of existing equipment is lacking. In such a luxury hotel, waiting in queue to use one of two functioning threadmill is unacceptable. Also bathrooms are not readily cleaned by staff. i had to report several times to staff to get housekeeping to clean bathroom near the gym. Food at Seagrapes inedible. The staff at Seagrapes restaurant need more cultural sensitivity training they asked me several times if i was a guest even though i had give them our room number i guess they are not used to seeing black guests. they never asked any caucasian guest. i had to report them to management
Service - Amazing. Property - Amazing. Food- fantastic. I aka very frequent traveler and normally don’t write reviews but this place is special.
The positive...beautiful property, new, fresh, clean and first-class facilities. Gorgeous beach and water. Room was exceptionally clean and comfortable. Chocolates welcome gift upon arrival was superb. Bathtub was wonderful. The not-so-positive...service, while quite friendly, was uneven. An overzealous (and perhaps 'high') bartender, a wonderful waiter followed by a lackadaisical one, front desk staff that is attentive but still 'in training' and doesn't communicate well with each other. A concierge that didn't work on Tuesday, for some reason which no one could explain. Room keys didn't always work, dance music playing at each of the 3 pools (even the adult only pool) was annoying. Construction (and noise) right next door starting at 7:30a! And the quality of dinner at the Rui-Sen restaurant was average at best. Don't know how the open air restaurant and lobby can be comfortable in the summer heat, but it was quite nice in January. To be picky...a few functional issues to work out...TV hard to operate, safe was just off the floor and hard to get to, shower pressure not great, lights way too bright in some lobbies. Could certainly be a '5', but currently just a '4' in our book.
Just opened last month. Gorgeous grounds & decor! Staff was very helpful & friendly. Housekeeping came two times a day. Everything was perfect.
My husband and I booked this hotel for a weekend getaway & it was perfect. Easy check in: cool towels with a passion fruit drink on arrival. We booked a garden view room but it was close to the pool, beach and restos. It is a small resort so no matter which room you book, you are close to it all. Service, decor, ambiance, beach- sand, water, weather is 5 out of 5. Let me preface this by saying, we enjoy food and drinks & don't hold back, average bill for us for lunch $100+ & dinner $200+, food is 4 out of 5 stars on my scale. The resort is quite, relaxed, comfortable, peaceful and great vibe music with perfect volume all the time. This is the ideal getaway from it all, a place to just relax.
Brand new high end hotel. Absolutely stunning property located on the beach. Service was outstanding. Would go back in a heartbeat.
Long Bay Beach is within a 5-minute walk of The Shore Club Turks and Caicos while other popular sites like Grace Bay Beach are within a few miles (5 km). This 125-room, 5-star resort welcomes guests with 4 outdoor pools, 3 restaurants, and free in-room WiFi.
Free buffet breakfast is served each morning from 7:30 AM to 10:30 AM. This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service.
The 125 air-conditioned accommodations feature balconies or patios and afford space to spread out with a separate bedroom. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, coffee makers, and free newspapers.
Guests staying at The Shore Club Turks and Caicos enjoy access to 4 outdoor pools, a health club, and an outdoor tennis court. There's free parking and a free casino shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include free WiFi in public areas, conference space, and a 24-hour business center.
Loved happy staff and grounds were amazing. Food not great, except breakfast buffet was good. Overpriced Frye’s food. Went out to eat a lot!!
The service provided by the staff was top notch. Resort was a great place to relax and unwind from the hustle and bustle of life.
Dear Guest, Thank you for your wonderful review of your recent stay with us. Super happy to know you had great stay so we look forward to welcoming you back in the near future. Regards Anthony Johnson Hotel Manager
This property was excellent in every regard, location,beach,staff,facility, atmosphere.
Thank you very much for your kind review and we are happy you enjoyed your stay with us! Looking forward to welcoming you back soon.
Thank you very much for your review and we are looking forward to welcoming you back with us.
Friendly staff and high quality building. Opportunity to retain that T&C friendliness and strive for even higher levels of service.
Thank you for your positive feedback. As we are taking training seriously we will certainly live up to the expectation and are looking forward to welcoming you back soon. With best regards.
The staff was incredibly rude. We ended up leaving
Dear Ms Roskind, unfortunately we were unable to provide our usual standard of service, for which we are sorry, however we were pleased you liked your stay at our sister resort The Palms on Grace Bay, that we were able to arrange for you. Sometimes defining the location of the resort can indeed make a difference.
Some service stuff were a bit pushy and others understood what “seevice” should be like.Overall , service was fair. The restaurant located inside called Suiren wasn’t good. I recommend to go out for Dinner such as Coco Bistro , Seven etc. Wasting money.
Dear VV, Thank you for your feedback and we will address this immediately, as we are usually getting high praises for our food and service at Sui Ren, where we host many guests from other resorts. Sorry to hear your experience was not up to standard for which we apologize.
Very beautiful resort. Friendly and helpful staff.
Dear Ez, Thank you so much for your review and we are happy you enjoyed your stay with us. Come back soon!
Very lovely property with several pool options (adult only pool). Extensive breakfast buffet. A great choice of rooms to choose from. Our one bedroom with study was spacious in size, included a full kitchen (if you choose to cook), 2 full bathrooms, dining and living room space. The patio had ample seating for lounging and dining. Once the beach cleared up (had a terrible seaweed problem when we first arrived), I enjoyed long walks along the beach, enjoying the kiteboarders that donned the beach everyday. great conch shells along the beach. When you wanted to do something other than lay on the beach you could use the complimentary Hobie Kat, paddle boards canoes. Finally the staff was exceptional, giving great care and attention to details
Dear M, Thanks so much for sharing your feedback and great review. We take training seriously at the Shore Club and have as such shared yours with our teams. Looking forward to welcoming you again soon, with best regards.
Thank you very much for your review, much appreciated!
Dear Guests, Thank you for taking the time to share your feedback. I have taken note of your concerns and will address them with my team. Again I thank you. Anthony Johnson Hotel Manager