I would never recommend this hotel, they've been nothing but a nightmare! We were excited to come to Turks for the first time but I got sick during the coronavirus outbreak and had to postpone (not cancel!). Where every other hotel, airline, etc. is understanding and offering refunds or reschedules these people do not care. All I wanted was a credit so we could come another time and they wouldn't even do that after hours and hours of dealing with them. Beware of this hotel, would never recommend them to anyone! It's clear they don't care about making first time guests happy.
The shower in the room was clogged (from sand, it is a beach resort afterall), property managers did not care about this. The jacuzzi was so poorly maintained. Food at the restaurant is subpar. The only great thing about the location.
Really enjoyed this low key relaxed feel of this place.
Loud music two nights in a row until after 10 pm...building 4 is right next to the restaurant...very loud even with doors closed.
Location of oceanfront rooms in relation to the beach were great. However, the rooms were outdated and needs maintenance.
nice location and friendly staff. Can use more water-related sports, like paddleboards, etc...
Nice and clean property!! Pool area and the beach is fantastic.
The property was so peaceful & clean! Beautiful landscaping & chill pools.
The hotel is beautiful and the staff was very friendly. Will definitely go back.
Even though it was low season food options, the bar food & drinks 12-7 service was excellent. All employees was proud to work there. Their kindness & hospitality was exceptional. It is also a fav place for locals too. I was a single guest also. Will def be back.
Clean, well maintained. Great beach. No breakfast or dinner.
The location was very centrally located and the staff was very accommodating and understanding. I didn’t know that the main restaurant and the location closes on Monday, so I would be good to have planned that. The facility offers bikes which are used frequently to travel around, but the bikes were older and needed better maintenance. I actually cut my finger a few times on the old locks they provided which were rusted and hard to use. Overall very satisfied I would visit again
Beautiful gardens, multiple pools, on the beach at Grace Bay and close to shopping and restaurants.
Still my favorite place to stay on the island. Unfortunately, the room’s bathroom wasn’t working properly. Very inconvenient.
This property is well maintained and the excellent service really makes your experience one to remember. We met a lot people staying at the resort that come back year after year so apparently I am not the only one that feels this way. Food was very good. The only thing that wasn't that great was their prices of food and drinks. It was very expensive. Other than that, no complaints.
Grace Bay Beach is within a 5-minute walk of Royal West Indies Resort while other popular sites like Long Bay Beach are within a few miles (5 km). This 92-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to 11:30 AM.
All 92 rooms feature washers/dryers, balconies or patios, and microwaves. Guests can expect free wired Internet and TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are other standard amenities.
At Royal West Indies Resort, guests have access to a full-service spa, 2 outdoor pools, and a spa tub. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, free use of bicycles, and a terrace.
I would never recommend this hotel, they've been nothing but a nightmare! We were excited to come to Turks for the first time but I got sick during the coronavirus outbreak and had to postpone (not cancel!). Where every other hotel, airline, etc. is understanding and offering refunds or reschedules these people do not care. All I wanted was a credit so we could come another time and they wouldn't even do that after hours and hours of dealing with them. Beware of this hotel, would never recommend them to anyone! It's clear they don't care about making first time guests happy.
The shower in the room was clogged (from sand, it is a beach resort afterall), property managers did not care about this. The jacuzzi was so poorly maintained. Food at the restaurant is subpar. The only great thing about the location.
Really enjoyed this low key relaxed feel of this place.
Loud music two nights in a row until after 10 pm...building 4 is right next to the restaurant...very loud even with doors closed.
Location of oceanfront rooms in relation to the beach were great. However, the rooms were outdated and needs maintenance.
nice location and friendly staff. Can use more water-related sports, like paddleboards, etc...
Nice and clean property!! Pool area and the beach is fantastic.
The property was so peaceful & clean! Beautiful landscaping & chill pools.
