Amazing room and great food, and the staff were friendly. However, the transportation situation was incredibly frustrating. From the beginning, we were told that both airport transfers were included. A few days before departure, I reconfirmed and was suddenly told that the transfer from the airport to the resort was not included. We paid $130 from airport to the hotel for four people. The front desk person told me on the phone that the only free transportation will be included resort to airport .
Because we believed it was included, the resort even scheduled our return transportation for us. When we arrived at the airport, the driver asked us for $87, which was never communicated or disclosed at any point. I immediately called the front desk, and they simply stated that it wasn’t included despite us being told the opposite earlier.