Beach is pristine. The water is crystal clear. The staff is friendly and helpful.
It was a great time!
The beach area is amazing. The rooms were nice and clean, no issues. The staff was ok, some were good some always seemed to be upset, although we always gave tips. We were a group of vegetarian and there was no proper food in the buffet and menu. It was difficult to figure out what we could do for the food and 1-2 days were lost figuring it out. Finally, one of the managers told us we can talk to her every morning and request the food required. The chef and the manager post that time took good care of us and made excellent vegetarian food. I did provide this feedback to the property manager. If they want to up their game, a bit more organization is needed., good potential. Overall, a good trip.
Excellent customer service from the moment you check in! A HUGE thanks to the staff at Alexandra for making our stay so relaxing and enjoyable. So many to name but a special thanks to Patrona and Jeff as Asu. The entertainment staff was top notch and made our nights very enjoyable. Huge shout out to Barbie, Rhyeme and Raj! We will definitely be back!!
Nice location on Grace bay beach. Good resort overall, but not a super luxury one. The chef made good veg dinner for our group upon request that we made with the manager Therena. Overall a good stay!
Friendly staff. Great location. Excellent resort.
Food was almost the same every day. No amenities for travelers. I think because of covid
Alexandra was a beautiful resort with the perfect location in Provo. 10 minutes from the airport, 5 minutes into town and many excursion boats pick you up right in front of their beach. The water and beach is impeccably clean as well here. Nightly entertainment is also a perk. Their DJ and hosts had the guests dancing all night! Their only downfall is their food is not good. Even their steak house. Steak had no taste and full of fat. The good news is that they offer a free shuttle that runs every 20 minutes to their sister resort, Blue Haven and they have AMAZING food!! They are a smaller, quieter resort right on the marina that has a small man made beach but their restaurants Fire and Ice and Salt had the best lobster, filet and desserts. All in all, Alexandra was beautiful and I’d definitely go back!
Location, room cleanness - excellent. Amenities are a bit dated, but everything works. Wifi is throughout the resort and on the beach. Food and service- awful. Breakfast is OK, lunch- so so, dinner is awful! a frozen pizza would taste better than those reheated and resaved leftovers soaked in soy sauce (noodles, pork, chicken, veggies) they serve at the buffet!!! Also the staff frowns at you at your for any request whether you need a silverware that wasn't served at the table, napkin or a drink. They all look like they don't want to be there, like they hate their job. The only highlight of the trip is a sushi restaurant. Teresa, Horacio and their team were great. It was such a pleasure to eat at Dragon Orchid. if it was not for them, we would totally hate our stay at Alexandra resort (because of food and service). To Management: please, please, please train your staff!! You have a beautiful resort, it's a bit dated, but there is so much potential. You can bring the food quality at "all inclusive" to a much higher level. It doesn't have to be fancy, just please make it edible and pleasant.
Convenient, nice selection of food, great room, nice view of the ocean
Friendly staff facilities grounds were beautiful alot of restaurant options. We had a amazing time.
Alexandra was an excellent choice if you’re looking for a fun, all inclusive vacation in TCI. Great beach. Great service. Clean, large rooms. Highly recommend beachfront suite. Food is good, not 5 star but it’s good and multiple options. Would return.
Great overall experience. Food was good, beach was beautiful, 40 and ray ray are excellent beach bar host. Only issue I had was the TV in my room did not work. After calling to have it fixed like 5x someone came and fixed and it worked for an hr and stopped working again. I didn’t bother calling it in again because the chances of someone coming back was slim.
The property was very clean and staff very accommodating. Beach spectacular. Food was good not excellent. No waits for any of the restaurants. Mostly all adult resort. Which is what we were looking for. Must take shuttle to visit sister hotel -Blue Haven. Paid $67 each way in advance for shuttle from airport to hotel. Taxi only $28 eac way. A disaster trying to gain authorization into TCI. All in all I would definitely recommend The Alexandra Resort
I loved the staff especially the bartender Scott! He was AMAZING! The property was nice and clean. The room could uses a face lift especially the bathroom.
I was drawn to this property because it is All-Inclusive. Biggest issue is the menu selection-the offerings don’t change. Also disappointing that the restaurants aren’t open every day. The quality of the food was decent; just bland. The overall location of the resort was an easy access to the beach and activities were plentiful. Nightlife was non existent. Highly recommend that everyone bring sunblock & mosquito spray!!!!!!
I give the hotel 5 stars for hospitality, atmosphere and for all its workers who were so friendly and in everything you needed they always helped you with a smile.
all good clean and friendly staff
Alexandra Resort - All-inclusive places you next to Grace Bay Beach and Providenciales Beaches. This 4-star property has 120 rooms and welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 11:00 AM. There are ample dining options with 5 onsite restaurants, including Asú, which specializes in international cuisine and serves breakfast and dinner, and Pizzaluka with pleasing ocean views.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and refrigerators are also available.
Guests of Alexandra Resort - All-inclusive enjoy a full-service spa, an outdoor pool, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
Beach is pristine. The water is crystal clear. The staff is friendly and helpful.
It was a great time!
Dear Tiffany, Thank you for your review. We appreciate the time you have taken to provide us with valuable feedback. Sincerly
The beach area is amazing. The rooms were nice and clean, no issues. The staff was ok, some were good some always seemed to be upset, although we always gave tips. We were a group of vegetarian and there was no proper food in the buffet and menu. It was difficult to figure out what we could do for the food and 1-2 days were lost figuring it out. Finally, one of the managers told us we can talk to her every morning and request the food required. The chef and the manager post that time took good care of us and made excellent vegetarian food. I did provide this feedback to the property manager. If they want to up their game, a bit more organization is needed., good potential. Overall, a good trip.
Thank you for taking the time to review the Alexandra resort, your comments are very much valued. We appreciate your comments regarding our manager service and overall experience. Our managers are committed to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We appreciate your comments about the beach , room and suggestions. We look forward to seeing you on your next trip.
Excellent customer service from the moment you check in! A HUGE thanks to the staff at Alexandra for making our stay so relaxing and enjoyable. So many to name but a special thanks to Patrona and Jeff as Asu. The entertainment staff was top notch and made our nights very enjoyable. Huge shout out to Barbie, Rhyeme and Raj! We will definitely be back!!
Thank you for your kind words about service, Patrona, Barbie,Rhyeme and Raj appreciate your remarks . We’re grateful for your feedback regarding your stay at Alexandra resort. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. All the staff at Alexandra
Nice location on Grace bay beach. Good resort overall, but not a super luxury one. The chef made good veg dinner for our group upon request that we made with the manager Therena. Overall a good stay!
It was a pleasure to host you during your recent trip to the Alexandra Resort. Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed the chef vegetarian dishes and that overall, you had good stay. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience.
Friendly staff. Great location. Excellent resort.
We’re so happy to hear you had a great experience at The Alexandra Resort. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Food was almost the same every day. No amenities for travelers. I think because of covid
Thank you for your feedback regarding your stay at the Alexandra Resort. We usually received great comments about our food quality in all our restaurants and regret your experience fell short. Your comment has given us valuable insight into the services that we provide to you our valued guest. We hope you give us the opportunity to serve you in the near future.
Alexandra was a beautiful resort with the perfect location in Provo. 10 minutes from the airport, 5 minutes into town and many excursion boats pick you up right in front of their beach. The water and beach is impeccably clean as well here. Nightly entertainment is also a perk. Their DJ and hosts had the guests dancing all night! Their only downfall is their food is not good. Even their steak house. Steak had no taste and full of fat. The good news is that they offer a free shuttle that runs every 20 minutes to their sister resort, Blue Haven and they have AMAZING food!! They are a smaller, quieter resort right on the marina that has a small man made beach but their restaurants Fire and Ice and Salt had the best lobster, filet and desserts. All in all, Alexandra was beautiful and I’d definitely go back!
Thank you for choosing The Alexandra Resort for your vacation. it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide to you our valued guest. We are sorry to learn the food was not to our usual high standard and we apologized for any inconvenience you experience. We sincerely thank you for taking the time to share your thoughts with us.
Location, room cleanness - excellent. Amenities are a bit dated, but everything works. Wifi is throughout the resort and on the beach. Food and service- awful. Breakfast is OK, lunch- so so, dinner is awful! a frozen pizza would taste better than those reheated and resaved leftovers soaked in soy sauce (noodles, pork, chicken, veggies) they serve at the buffet!!! Also the staff frowns at you at your for any request whether you need a silverware that wasn't served at the table, napkin or a drink. They all look like they don't want to be there, like they hate their job. The only highlight of the trip is a sushi restaurant. Teresa, Horacio and their team were great. It was such a pleasure to eat at Dragon Orchid. if it was not for them, we would totally hate our stay at Alexandra resort (because of food and service). To Management: please, please, please train your staff!! You have a beautiful resort, it's a bit dated, but there is so much potential. You can bring the food quality at "all inclusive" to a much higher level. It doesn't have to be fancy, just please make it edible and pleasant.
Thank you for your feedback regarding your stay with us. We were sorry to learn your stay was not to our usual high standards. Please accept our sincere apologies for any inconveniences you may have experienced. If you would kindly contact us at your earliest convenience regarding your experience. We usually received great comments about our food quality in all 4 of our restaurants and regret your experience fell short. We will certainly review your comments with the appropriate persons so that we may to prevent future occurrences.
Hi Jacqueline,Thank you for your feedback. We hope to welcome you back.Sincerely,Guest Services