Location, room cleanness - excellent. Amenities are a bit dated, but everything works. Wifi is throughout the resort and on the beach. Food and service- awful. Breakfast is OK, lunch- so so, dinner is awful! a frozen pizza would taste better than those reheated and resaved leftovers soaked in soy sauce (noodles, pork, chicken, veggies) they serve at the buffet!!! Also the staff frowns at you at your for any request whether you need a silverware that wasn't served at the table, napkin or a drink. They all look like they don't want to be there, like they hate their job. The only highlight of the trip is a sushi restaurant. Teresa, Horacio and their team were great. It was such a pleasure to eat at Dragon Orchid. if it was not for them, we would totally hate our stay at Alexandra resort (because of food and service). To Management: please, please, please train your staff!! You have a beautiful resort, it's a bit dated, but there is so much potential. You can bring the food quality at "all inclusive" to a much higher level. It doesn't have to be fancy, just please make it edible and pleasant.
Convenient, nice selection of food, great room, nice view of the ocean
Friendly staff facilities grounds were beautiful alot of restaurant options. We had a amazing time.
Alexandra was an excellent choice if you’re looking for a fun, all inclusive vacation in TCI. Great beach. Great service. Clean, large rooms. Highly recommend beachfront suite. Food is good, not 5 star but it’s good and multiple options. Would return.
Great overall experience. Food was good, beach was beautiful, 40 and ray ray are excellent beach bar host. Only issue I had was the TV in my room did not work. After calling to have it fixed like 5x someone came and fixed and it worked for an hr and stopped working again. I didn’t bother calling it in again because the chances of someone coming back was slim.
The property was very clean and staff very accommodating. Beach spectacular. Food was good not excellent. No waits for any of the restaurants. Mostly all adult resort. Which is what we were looking for. Must take shuttle to visit sister hotel -Blue Haven. Paid $67 each way in advance for shuttle from airport to hotel. Taxi only $28 eac way. A disaster trying to gain authorization into TCI. All in all I would definitely recommend The Alexandra Resort
I loved the staff especially the bartender Scott! He was AMAZING! The property was nice and clean. The room could uses a face lift especially the bathroom.
I was drawn to this property because it is All-Inclusive. Biggest issue is the menu selection-the offerings don’t change. Also disappointing that the restaurants aren’t open every day. The quality of the food was decent; just bland. The overall location of the resort was an easy access to the beach and activities were plentiful. Nightlife was non existent. Highly recommend that everyone bring sunblock & mosquito spray!!!!!!
I give the hotel 5 stars for hospitality, atmosphere and for all its workers who were so friendly and in everything you needed they always helped you with a smile.
all good clean and friendly staff
All inclusive provided premium alcohol. Room was huge and ocean view was amazing. Small property just for you to relax and be a bum at the beach.
This place was far off from a luxury hotel food was very limited they claim to have buffet but thats only breakfast oh and getting a coffee ? Goodluck
This was our first time to Turks and Caicos and we could not have had a more wonderful time. Alexandra, hands down, has the best beach on Grace Bay or the Bight. The atmosphere of the resort is beautiful and dreamy. The staff, especially the entertainment crew, really work hard to make the resort fun! Happy Feet rocks! Don’t miss the steel drum show!!!! The food is average at best, but the wait staff and the ambiance more than make up for any deficiency! The room was always kept clean and the mini fridge full! The drinks were plentiful and always a delicious treat to have on the beach after a leisurely day in the water. There are plenty of places to choose from while visiting TCI, but Alexandra proved to be a perfect bit of paradise for us.
It was a very nice hotel.
Ok place. Just very slow service in the restaurants. Every lunch is a wait for over an hour. Even drinks are for over an hour. There are 2 diner restaurants and they have only one tip of desert. So if you stay in a week there is no other food than that 2 choices. Beach is OK. And pool is just fine too. Most of the staff is good but there are a few of them that will just ignore you.
Wonderful welcoming staff. Received an upgraded suite. Great beach. Food food. Family friendly. All around great resort.
Great resort. Friendly staff & helpful staff. food is great.
Alexandra Resort - ALL-INCLUSIVE places you next to Grace Bay Beach and within a few miles (5 km) of other popular attractions like Turtle Cove. This 4-star property has 120 rooms and welcomes guests with free breakfast, a full-service spa, and an outdoor pool.
Start your day off right with a free buffet breakfast, served each morning from 7:30 AM to 11:00 AM. Enjoy a bite to eat at the property's restaurant, or relax with a drink at the bar/lounge.
All 120 rooms feature free minibar items, balconies, and microwaves. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and ceiling fans.
Guests of Alexandra Resort - ALL-INCLUSIVE enjoy a full-service spa, an outdoor pool, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.
Location, room cleanness - excellent. Amenities are a bit dated, but everything works. Wifi is throughout the resort and on the beach. Food and service- awful. Breakfast is OK, lunch- so so, dinner is awful! a frozen pizza would taste better than those reheated and resaved leftovers soaked in soy sauce (noodles, pork, chicken, veggies) they serve at the buffet!!! Also the staff frowns at you at your for any request whether you need a silverware that wasn't served at the table, napkin or a drink. They all look like they don't want to be there, like they hate their job. The only highlight of the trip is a sushi restaurant. Teresa, Horacio and their team were great. It was such a pleasure to eat at Dragon Orchid. if it was not for them, we would totally hate our stay at Alexandra resort (because of food and service). To Management: please, please, please train your staff!! You have a beautiful resort, it's a bit dated, but there is so much potential. You can bring the food quality at "all inclusive" to a much higher level. It doesn't have to be fancy, just please make it edible and pleasant.
Convenient, nice selection of food, great room, nice view of the ocean
Thank you for choosing The Alexandra Resort for your recent vacation and for taking the time to review your stay. We are happy to know that you found our property conveniently located and that you enjoy our food. We will pass along your comments to the entire team. We hope to be of service again very soon.
Friendly staff facilities grounds were beautiful alot of restaurant options. We had a amazing time.
We are truly delighted to know that you had amazing time and took advantage of our different restaurant options at The Alexandra Resort. We appreciate your kind remarks about our staff and your stay with us. We will pass on your comments to the entire team.
Alexandra was an excellent choice if you’re looking for a fun, all inclusive vacation in TCI. Great beach. Great service. Clean, large rooms. Highly recommend beachfront suite. Food is good, not 5 star but it’s good and multiple options. Would return.
We could not be more thrilled that you choose The Alexandra Resort to spend your vacation. It was such a pleasure having you here. All your feedback and suggestions will no doubt be useful to future guests, and for our management team. We hope this will be the first stay of many with us. Thank you for your positive review and for pointing out the good value that is offered at The Alexandra Resort.
Great overall experience. Food was good, beach was beautiful, 40 and ray ray are excellent beach bar host. Only issue I had was the TV in my room did not work. After calling to have it fixed like 5x someone came and fixed and it worked for an hr and stopped working again. I didn’t bother calling it in again because the chances of someone coming back was slim.
We are truly delighted to know that you had Excellent stay at the at The Alexandra Resort. We are happy to know that you found our food to be good. You pay a wonderful compliment to 40 and Ray. We appreciate your kind remarks about our staff and your stay with us. We will share your feedback regarding the TV immediately with the appropriate managers so that we may prevent future occurrences. We hope to be of service again very soon.
The property was very clean and staff very accommodating. Beach spectacular. Food was good not excellent. No waits for any of the restaurants. Mostly all adult resort. Which is what we were looking for. Must take shuttle to visit sister hotel -Blue Haven. Paid $67 each way in advance for shuttle from airport to hotel. Taxi only $28 eac way. A disaster trying to gain authorization into TCI. All in all I would definitely recommend The Alexandra Resort
Thank you for your feedback regarding your stay at The Alexandra Resort. We appreciate the time you took to let us know of your experiences. We are happy to know that you found our property to be clean. We will certainly share your kind words with the staff. We hope to be of service again very soon. Thank you for choosing us.
I loved the staff especially the bartender Scott! He was AMAZING! The property was nice and clean. The room could uses a face lift especially the bathroom.
Thank you for taking the time to review your stay at The Alexandra Resort. You are so kind to compliment about Scott will be share with the entire team. We appreciate the time you took to let us know of your experiences. Is it only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service we provide to our valued guests. We hope to be of service again very soon.
I was drawn to this property because it is All-Inclusive. Biggest issue is the menu selection-the offerings don’t change. Also disappointing that the restaurants aren’t open every day. The quality of the food was decent; just bland. The overall location of the resort was an easy access to the beach and activities were plentiful. Nightlife was non existent. Highly recommend that everyone bring sunblock & mosquito spray!!!!!!
Dear Rhonda We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
I give the hotel 5 stars for hospitality, atmosphere and for all its workers who were so friendly and in everything you needed they always helped you with a smile.
all good clean and friendly staff
Thank you for your feedback regarding your stay with us. We were sorry to learn your stay was not to our usual high standards. Please accept our sincere apologies for any inconveniences you may have experienced. If you would kindly contact us at your earliest convenience regarding your experience. We usually received great comments about our food quality in all 4 of our restaurants and regret your experience fell short. We will certainly review your comments with the appropriate persons so that we may to prevent future occurrences.