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Recent guest reviews

A friend recommended The Palms to me based on their past trips to Turks and Caicos. Unfortunately, the service level and food quality must have dramatically deteriorated. We were visiting to celebrate a 50th birthday. The hotel is was unresponsive to all requests for help in making the celebration memorable. The food quality is amongst the poorest we ever experienced at “high-end” resort. Avoid at all cost.

Pro: All the rooms are suite style so its very spacious. The property also features an excellent spa service that you should try out. In addition, the food here is amazing. Cons: While the property is nice, it is a bit old. When there is a thunderstorm, you can expect power outages (I understand that this is a island wide issue).

Wonderful stay, will definitely stay here on my next trip to Turks. Staff was friendly and responsive, place is beautiful!

The location is superb and the staff is friendly and attentive.

The room was spacious and extremely comfortable. The grounds were beautiful. The pool and beach area were amazing!

This was our second visit in one year. This resort does not reward return visitors.

Property location was wonderful. Great beach to enjoy. Although too many service people to deal with. The pool was set up very nicely. We had a very memorable vacation.

Very convenient to get around. Close to the beach. Very friendly staff (inside and out). Food was very good at the restaurants we ate at. The snack area could have had more of a selection but what they had was good. The room was amazing and our view was great. Most comfortable beds I have slept in. Rooms where very clean. Beaches are extremely easy to walk and kept in top condition.

Great Resort and beautiful beach. Pool and spa were top notch.

This property is the most beautiful beachfront location. Perfect for a quiet getaway. We stayed in a beachfront condo with large picturesque windows with walk out patio. Beyond therapeutic for the heart and soul We enjoyed the restaurants and the bars service on the beach was excellent It was evident that this resort works hard to accomplish higher standards. On the pricier side, but you get what you pay for.

Great all round. Would highly recommend to family and friends

The beach and pool area are beautiful. The staff is extremely helpful and accommodating. I had meals at two restaurants on the property and they were both wonderful.

Great location, nice restaurants onsite and short taxi rides to many more.

It was a perfect vacation with a beautiful setting

We had a wonderful experience. Staff wonderful, loved the beach, pool, hotel rooms and amenities. Everything was wonderful and would come back again

Overall a great stay and would stay again but this time with a significant other - My sister and I went on a girls trip so the worst thing I can say is that it is not a hotel meant for anything other than couples lol. We were the only singles there but the room was huge and we even had the smallest room option, it was like a small 2 bedroom apartment! The food was good and the beach with the free activities and the pool were great. My only complaint is that a few of the staff at the hotel and on the beach to assist hotel guests were rude I thought at times and other times acted like they couldn’t care less to be there. Overall 5/5 besides that!

Beautiful, clean and relaxing! There’s nothing that didn’t meet my expectations or exceed them.

Nice hotel, right on beach. Staff was lacking a good customer experience particularly at the pool and restaurants. Spa was amazing, breakfast staff very sweet.

Grace Bay Beach Providenciales Providenciales

Hotel highlights

  • Steps from Grace Bay Beach
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking

The Palms Turks and Caicos places you next to Grace Bay Beach and within a few miles (5 km) of other popular attractions like Turtle Cove. This 5-star resort has 166 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast. This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The Palms Turks and Caicos's 166 air-conditioned rooms provide balconies or patios, sofa beds, and microwaves. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free newspapers, and free bottled water are also standard.


Property features

At The Palms Turks and Caicos, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet parking is available if you drive. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Suite, 1 Bedroom, Oceanfront

King 1 | Sleeps 4

Suite, 2 Bedrooms, Pool View

King 2 | Sleeps 6

Penthouse, 3 Bedrooms, Oceanfront

King 3 | Sleeps 8

Suite, 1 Bedroom, Pool View

King 1 | Sleeps 4

Guest reviews for The Palms Turks and Caicos

Everyone (18) Couples (19) Family (7)
1
Families

A friend recommended The Palms to me based on their past trips to Turks and Caicos. Unfortunately, the service level and food quality must have dramatically deteriorated. We were visiting to celebrate a 50th birthday. The hotel is was unresponsive to all requests for help in making the celebration memorable. The food quality is amongst the poorest we ever experienced at “high-end” resort. Avoid at all cost.

By on Oct 6, 2019

Review comment responded on Oct 6, 2019

Thank you for your review. I am very sorry to read about your experience at the resort especially for a 50th birthday celebration. We just had another guest celebrate a special birthday during a stay with us. Besides our special occasion amenity, we provided a gift and did a special turndown. Once again, our apologies for not providing you with a proper Palms experience.

4
Partner Couples

Pro: All the rooms are suite style so its very spacious. The property also features an excellent spa service that you should try out. In addition, the food here is amazing. Cons: While the property is nice, it is a bit old. When there is a thunderstorm, you can expect power outages (I understand that this is a island wide issue).

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thanks for staying with us. We appreciate your feedback! We look forward to your next visit!

5
Families

Wonderful stay, will definitely stay here on my next trip to Turks. Staff was friendly and responsive, place is beautiful!

By on Jul 17, 2019

Review comment responded on Jul 18, 2019

Thanks for staying with us. We appreciate your feedback! We look forward to your next visit!

5
Families Friends

The location is superb and the staff is friendly and attentive.

By , from Canton, Ohio on Jun 30, 2019

Review comment responded on Jul 16, 2019

Thanks for staying with us. We appreciate your feedback!

3
Everyone

By on Jun 12, 2019

Review comment responded on Jun 12, 2019

Thank you for your review. We are truly sorry that you only had a three out of five experience. We hope you return to give us another chance.

5
Partner Couples

The room was spacious and extremely comfortable. The grounds were beautiful. The pool and beach area were amazing!

By on May 13, 2019

Review comment responded on May 15, 2019

Thank you for your review and noting the hard work the landscaping team does to keep the grounds looking beautiful.

4
Families

This was our second visit in one year. This resort does not reward return visitors.

By on Apr 10, 2019

Review comment responded on Apr 12, 2019

Thank you for your feedback.

4
Partner Couples

Property location was wonderful. Great beach to enjoy. Although too many service people to deal with. The pool was set up very nicely. We had a very memorable vacation.

By , from Massachusetts on Mar 7, 2019

Review comment responded on Mar 8, 2019

Thank you for your feedback!

5
Friends

Very convenient to get around. Close to the beach. Very friendly staff (inside and out). Food was very good at the restaurants we ate at. The snack area could have had more of a selection but what they had was good. The room was amazing and our view was great. Most comfortable beds I have slept in. Rooms where very clean. Beaches are extremely easy to walk and kept in top condition.

By on Mar 4, 2019

Review comment responded on Mar 8, 2019

Thank you for your feedback!

5
Partner Couples

Great Resort and beautiful beach. Pool and spa were top notch.

By on Feb 14, 2019

Review comment responded on Feb 14, 2019

Thank you for your top notch review!

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