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Recent guest reviews

We loved everything about the Palms! The grounds are beautiful… especially the pool area with the infinity pool. We loved the free buffet breakfast every day and enjoyed high-quality, delicious dinners at your several restaurants m. We also appreciated the staff’s diligence when it came to enforcing masks and hand sanitizing. My only complaint is the Wi-Fi around the pool area/other public areas was not great… But in the hotel room itself it was fine. Loved the cucumber punch and shortbread cookies upon arrival… lovely touch. Would highly recommend recommend!!!!

Such a great property, awesome staff, food was great, swim up bar was the best, and the concierge was a big help. I didn’t see any recycling and the WiFi was spotty and slow in and around the property… so I rated them low there. Everything else was spot on. I would love to go back.

The beach

Of course the beach has amazingly soft, white and fine sand with clear turquoise waters as everywhere in Turks and Caicos (I assume), but the Palms is an amazing place to stay. The pool is immense (all the parts of the pool are connected) and the beach is so close it's easy to go back and forth. Everything is a little expensive (it's hard to get an entree or even a drink for under $20), but that seems to be par-for-the-course for Turks and Caicos. Service is excellent, though everyone is looking for a couple bucks tip, once you do tip everyone goes the extra mile and is happy to help. And they really will go the extra mile from the small (like laying out towels, water, and getting your chairs ready) to the big (helping you setup activities and excursions). The biggest example of the service was that my son had a painful allergic reaction in the middle of the night (first time) that was keeping him up and crying, when all the stores and shops that I could see were closed on the island. The security staff unlocked the boutique and grabbed Benadryl for us - truly above and beyond - and made a hellish night much better (we got sleep). Rooms are well appointed (our 1-bedroom suite had a full oven, burners, dish washer, washer and dryer) and quite luxuriously furnished.

The Palms was everything we hoped for and more. The staff, the pool, the beach - it was lovely and a perfect spot to visit T&C

Staff SO friendly and helpful. Top notch. Rooms spacious and luxurious. Breakfast a lovely touch.

A friend recommended The Palms to me based on their past trips to Turks and Caicos. Unfortunately, the service level and food quality must have dramatically deteriorated. We were visiting to celebrate a 50th birthday. The hotel is was unresponsive to all requests for help in making the celebration memorable. The food quality is amongst the poorest we ever experienced at “high-end” resort. Avoid at all cost.

Pro: All the rooms are suite style so its very spacious. The property also features an excellent spa service that you should try out. In addition, the food here is amazing. Cons: While the property is nice, it is a bit old. When there is a thunderstorm, you can expect power outages (I understand that this is a island wide issue).

Wonderful stay, will definitely stay here on my next trip to Turks. Staff was friendly and responsive, place is beautiful!

The location is superb and the staff is friendly and attentive.

The room was spacious and extremely comfortable. The grounds were beautiful. The pool and beach area were amazing!

This was our second visit in one year. This resort does not reward return visitors.

Property location was wonderful. Great beach to enjoy. Although too many service people to deal with. The pool was set up very nicely. We had a very memorable vacation.

Very convenient to get around. Close to the beach. Very friendly staff (inside and out). Food was very good at the restaurants we ate at. The snack area could have had more of a selection but what they had was good. The room was amazing and our view was great. Most comfortable beds I have slept in. Rooms where very clean. Beaches are extremely easy to walk and kept in top condition.

Great Resort and beautiful beach. Pool and spa were top notch.

This property is the most beautiful beachfront location. Perfect for a quiet getaway. We stayed in a beachfront condo with large picturesque windows with walk out patio. Beyond therapeutic for the heart and soul We enjoyed the restaurants and the bars service on the beach was excellent It was evident that this resort works hard to accomplish higher standards. On the pricier side, but you get what you pay for.

Great all round. Would highly recommend to family and friends

Grace Bay Beach Providenciales Providenciales

Hotel highlights

  • Steps from Grace Bay Beach
  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking

The Palms Turks and Caicos places you next to Grace Bay Beach and within a few miles (5 km) of other popular attractions like Turtle Cove. This 5-star resort has 166 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10:00 AM. This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 166 rooms have an array of amenities, including balconies or patios, microwaves, and coffee makers. LED TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, ceiling fans, and safes.


Property features

At The Palms Turks and Caicos, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.

Room options

Suite, 1 Bedroom, Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Bedroom, Oceanfront

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 2 Bedrooms, Ocean View

2 King Beds and 2 Double Sofa Beds | Sleeps 6

Suite, 2 Bedrooms, Oceanfront

2 King Beds and 2 Double Sofa Beds | Sleeps 6

Guest reviews for The Palms Turks and Caicos

Everyone (20) Couples (22) Family (11)
5
Family

We loved everything about the Palms! The grounds are beautiful… especially the pool area with the infinity pool. We loved the free buffet breakfast every day and enjoyed high-quality, delicious dinners at your several restaurants m. We also appreciated the staff’s diligence when it came to enforcing masks and hand sanitizing. My only complaint is the Wi-Fi around the pool area/other public areas was not great… But in the hotel room itself it was fine. Loved the cucumber punch and shortbread cookies upon arrival… lovely touch. Would highly recommend recommend!!!!

By on Dec 3, 2021

Review comment responded on Dec 3, 2021

Thank you for your lovely review. We are always working to improve the Wi-Fi around the property and will have the pool and public areas checked. We hope you return soon for another Tropical Paradise (cucumber punch).

5
Family Friends

Such a great property, awesome staff, food was great, swim up bar was the best, and the concierge was a big help. I didn’t see any recycling and the WiFi was spotty and slow in and around the property… so I rated them low there. Everything else was spot on. I would love to go back.

By on Oct 22, 2021

Review comment responded on Oct 23, 2021

Thank you for your great review. We are expecting a shipment to arrive any day with more WiFi access points for the property. We would love to have you come back.

5
Family

The beach

By on Aug 21, 2021

Review comment responded on Aug 26, 2021

Thank you for your review. Grace Bay Beach is not only one of the best beaches in the Caribbean but one of the best beaches in the world. We hope you return for another walk on Grace Bay Beach in the near future.

1
Everyone

By on Jul 28, 2021

5
Family Family with small children Partner Couples

Of course the beach has amazingly soft, white and fine sand with clear turquoise waters as everywhere in Turks and Caicos (I assume), but the Palms is an amazing place to stay. The pool is immense (all the parts of the pool are connected) and the beach is so close it's easy to go back and forth. Everything is a little expensive (it's hard to get an entree or even a drink for under $20), but that seems to be par-for-the-course for Turks and Caicos. Service is excellent, though everyone is looking for a couple bucks tip, once you do tip everyone goes the extra mile and is happy to help. And they really will go the extra mile from the small (like laying out towels, water, and getting your chairs ready) to the big (helping you setup activities and excursions). The biggest example of the service was that my son had a painful allergic reaction in the middle of the night (first time) that was keeping him up and crying, when all the stores and shops that I could see were closed on the island. The security staff unlocked the boutique and grabbed Benadryl for us - truly above and beyond - and made a hellish night much better (we got sleep). Rooms are well appointed (our 1-bedroom suite had a full oven, burners, dish washer, washer and dryer) and quite luxuriously furnished.

By on Jul 11, 2021

Review comment responded on Jul 14, 2021

Thank you for staying with us. We appreciate your feedback

5
Partner Couples

The Palms was everything we hoped for and more. The staff, the pool, the beach - it was lovely and a perfect spot to visit T&C

By on May 7, 2021

Review comment responded on May 10, 2021

Thank you for staying with us. We appreciate your feedback

5
Everyone

By on Apr 19, 2021

Review comment responded on Apr 30, 2021

Thank you for staying with us. We appreciate your feedback

5
Partner Couples

Staff SO friendly and helpful. Top notch. Rooms spacious and luxurious. Breakfast a lovely touch.

By on Nov 27, 2019

Review comment responded on Nov 29, 2019

Thanks for staying with us. We appreciate your feedback! We look forward to your next visit!

1
Family

A friend recommended The Palms to me based on their past trips to Turks and Caicos. Unfortunately, the service level and food quality must have dramatically deteriorated. We were visiting to celebrate a 50th birthday. The hotel is was unresponsive to all requests for help in making the celebration memorable. The food quality is amongst the poorest we ever experienced at “high-end” resort. Avoid at all cost.

By on Oct 6, 2019

Review comment responded on Oct 6, 2019

Thank you for your review. I am very sorry to read about your experience at the resort especially for a 50th birthday celebration. We just had another guest celebrate a special birthday during a stay with us. Besides our special occasion amenity, we provided a gift and did a special turndown. Once again, our apologies for not providing you with a proper Palms experience.

4
Partner Couples

Pro: All the rooms are suite style so its very spacious. The property also features an excellent spa service that you should try out. In addition, the food here is amazing. Cons: While the property is nice, it is a bit old. When there is a thunderstorm, you can expect power outages (I understand that this is a island wide issue).

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thanks for staying with us. We appreciate your feedback! We look forward to your next visit!

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