Best Western Toledo South Maumee

Great, simple, tidy place to stay with comfortable beds.

Great service. Very helpful staff. Great location and value.

The beds are soft, but the air conditioning unit is loud.

stayed there in Nov 2017, hot tub was broken. It is still not repaired.

When we arrived, and saw one person asking for towels and another for pillows, we should have known we may run into issues. But, we proceeded. When I asked for directions tot he elevator, was told they do not have one. As I was traveling with a handicapped person who did not need an accessible room but could not use the steps, we requested move to 1st floor. She did. We went to the room. Keys did not work. As got rekeyed, were told the pillows we saw given to the other guest were taken from our room, so they would bring us some. The room was dusty and there was a dead spider next to the tub (I later learned that there were spider webs in the tub as well.) Our room was right next to the door closest to the lobby and breakfast room, so starting at 6 a.m., that door slammed shut, loudly, repeatedly as the hotel was near capacity and there is no elevator. Slam. slam, slam. Breakfast was nice and the employee was great. The bed was comfortable. At check out, I asked to speak with the manager, who was mopping the floor. He was kind, and took my suggestions of staying NO ELEVATOR on the website and putting a sound-damper on the door. But since I had paid through a 3rd party (Orbitz), he only offered me a bottle of spring water as a "consolation" for the dirty, noisy room. If I'd only paid $50 for the room, I may have been less frustrated, since the Super 8 that I had NOT selected thinking La Quinta would be much nicer and worth more than twice the price, I was not pleased.

Best Western has a name for providing quality lodging in the lower price market for hotels. In recent years, when staying at properties in this price point, many hotels have been lacking. This Best Western exceeded my expectations in that it met my expectations for where a hotel such as this should be. A warm breakfast with eggs and sausage and biscuits was available. Our room seemed to have a mild stale cigarette smell, it went away after we came in and out a few times, making us think the room may not have been used during the work week. The location was clean and convenient. Nice looking pool and excercise room.

Everything was nice. Only thing, bathroom is small.

Very clean an updated. Breakfast was billed as “full” and it did have eggs but minimal other choices.

Clean hotel, nice staff. Breakfast was little subpar

Hotel was very clean and staff was friendly..........

Best room we stayed in for a long time.! Pool was even warm but the hot tub is no longer.

We were happy with it till we saw the cockroach in our room. Also outside doors don’t lock

Nice rooms - clean and quiet. But breakfast was an absolute disaster. Went down well before last call and there was nothing available, no coffee, no food, broken juice mach. Waited 20min for a restock and NOTHING came out of kitchen. I'm no Gordan Ramsey but it doesn't take 20 min to scramble some eggs. Finally went to McDonald's down the street.

and that was before we saw the first (and only) employee that night. There were papers laying in plain site with guest info on them all the while.. Called front desk later and no answer. Went down and same llady who was M.I.A. at check in was talking on her cell phone and watching a basketball game in the lounge area for the guests. Some of the staff the next morning were friendly but others not so much. The door to the side entrance outside which requires a room key for security did not lock. Anyone could walk right in. Of course it wouldn’t matter if no one was at the front desk watching that entrance anyway.

The room was much nicer than the exterior of the hotel indicated.

The staff and hotel were great! I recommend this hotel to anyone!

Nice place to stay. Only there for one night but it was clean.