Was hopeful based on photos, but there was a beetle and roach in the room. Didn’t get a good night’s sleep.
Greeted at check-in who was more attentive to her co-worker than me. I did need to know their Wednesday plans. I had to rekey my room key both days. Friday morning, at 8:00 am, there was no hot water at all. Later in the day, there was no water. I booked this location for its amenities only to find no breakfast. If it’s included, perhaps there can be an effort to honor that. We are scheduled to stay again for FSU move in. I suspect that won’t happen.
Rooms are ok, but the hotel is very run down.
we had no housekeeping at all stayed 4 nights. our handicapped room had a tub with chair - that was good but then the tub had a ceramic tile "bench" built into the end of the tub. tub itself had no plug if one wanted to soak feet or even bathe. More importantly tub had no grip slips or surface - if a person slipped they would fall backwards onto that tile portion and possibly have severe head injury. To their credit, they still serve a hot breakfast each morning.
Excellent Customer Service
The room service was bad. I requested cleaning of the room in the morning and was not done when we returned mid afternoon. Service didn't have it on schedule so I just requested towels because we had none by then.
Great, friendly staff. Excellent morning breakfast and coffee. Room was clean and beds and pillows were exceptionally comfortable. Thanks for a great stay!
the front sitting areas furniture are outdated and looks disgusting to sit on. the hallways rugs needs to be replaced ASAP!! otherwise, the room looked decent until I saw the tub and the bed linens...VERY DISAPPOINTING especially for a Wyndham Garden Hotel!!
Adjoining room doors do not have any sound seals especially at the door threshold. Had to wedge a towel into the door space. Similarly, the corridor door also has a gap which needed another towel to fix. Door safety latch was missing screws. Totally ineffective if it was needed. Corridor carpet was most likely cleaned in the last millennium. Disgusting. One elevator was not working. Stairwell doors do not have any door handles or latches. Totally against fire codes. Parking lot lighting was sparse at best. Some parking lot lights were not operating. Would not allow my wife or daughter to go on that lot at night.
Disappointed that they did not offer a free breakfast.
Decibel levels were high from the traffic outside, and also inside the room from other guests. One ice machine for a four story hotel is not enough. Seems like maintenance is lackadaisical there
TLDR; The place was dirty, maintenance was non-existent, housekeeping never entered our room, "Capitol district" is a stretch. Beds were comfy though. We showed up, checked in with no problem, hopped in the elevator which took us to the third floor, and the door didn't open. We went to the fourth floor and the door again failed to open. Fortunately we returned to the first floor where the door opened and we escaped to the stairs. Which we used for the rest of the weekend. So we got to the room and turned on the a/c. Or at least we tried. The thermostat on the wall was dead. I called the front desk where I discovered that maintenance had left for the day. They offered a room change, but I'd seen some of the first floor rooms while coming in and figured we'd be better off staying with where we were. They said they'd send maintenance up the next day to look at it (they didn't). Fortunately the controls on the a/c unit mostly worked so we were ok there. The next day after being out all day we returned to our room to discover it had not been cleaned. I went to the front desk to get some clean towels (the last one in the hotel) and they told me that you had to request housekeeping. So I requested it and they said we'd get the room cleaned the next day (they didn't) and they said they'd send another clean towel up to our room (they didn't). On the plus side, the mattresses were new and excellent. The pillows were comfortable, the sheets were nice.
Great location. Walkable to restaurants and on property dining. Was supposed to have breakfast; that didn't exactly happen; was told the personnel responsible didn't show up for work. The room was very nice but few outlets for electrics. Used coffee maker in bathroom where there were six outlets vs. only four in the room with lamp and tv taking up two.
I like that I had a quick check-in, my room was ready before I arrived and that it was an easy check-out process.
Very helpful and accommodating.
Wyndham Garden Tallahassee Capitol places you within 3 miles (5 km) of popular attractions like Florida State University and Florida A&M University. This 148-room, 3-star hotel has 2 restaurants, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Enjoy dining at Governors Grill, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities.
At Wyndham Garden Tallahassee Capitol, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and free newspapers.
Was hopeful based on photos, but there was a beetle and roach in the room. Didn’t get a good night’s sleep.
Greeted at check-in who was more attentive to her co-worker than me. I did need to know their Wednesday plans. I had to rekey my room key both days. Friday morning, at 8:00 am, there was no hot water at all. Later in the day, there was no water. I booked this location for its amenities only to find no breakfast. If it’s included, perhaps there can be an effort to honor that. We are scheduled to stay again for FSU move in. I suspect that won’t happen.
Dear Terry, Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about service, amenities, and issues with the room key. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.
Rooms are ok, but the hotel is very run down.
Dear Kimberley, Thank you for leaving a review. We are so glad you were able to visit us. Our team is constantly working to offer the best service to our guests, so we appreciate your feedback on where we can improve. We hope you will have a chance to come back soon.
we had no housekeeping at all stayed 4 nights. our handicapped room had a tub with chair - that was good but then the tub had a ceramic tile "bench" built into the end of the tub. tub itself had no plug if one wanted to soak feet or even bathe. More importantly tub had no grip slips or surface - if a person slipped they would fall backwards onto that tile portion and possibly have severe head injury. To their credit, they still serve a hot breakfast each morning.
Hi. We thank you for your feedback. We're sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have. We will share this feedback with our staff and improve our service. Again, thank you for taking your time giving us value feedback.
Excellent Customer Service
Dear Samuel, We're so happy to hear you had a great time with us at Wyndham Garden Tallahassee Capitol. Our friendly staff is just one of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.
The room service was bad. I requested cleaning of the room in the morning and was not done when we returned mid afternoon. Service didn't have it on schedule so I just requested towels because we had none by then.
Hi. We thank you for your feedback. We're sorry you had a negative experience with our service. This is not the kind of experience we want our customers to have. We will share this feedback with our staff and improve our service. Again, thank you for taking your time giving us value feedback.
Great, friendly staff. Excellent morning breakfast and coffee. Room was clean and beds and pillows were exceptionally comfortable. Thanks for a great stay!
We are glad that you enjoyed your stay. Please come again.
Dear Kelly,We are deeply sorry about your experience. Providing a restful stay is our one number priority, so we're distressed to have fallen short of our standards. Rest assured, our pest control service is addressing this concern to be sure this doesn't happen again. Our team is confident that future visits will uphold the fantastic experience you expected, and we would be honored if you would consider giving us a second chance.