nothing long wait for checking bad breakfast
The carpet was stain, the couch was stain, the walls dirty, the staff rude, they offerd breakfast on the website and you go there and they dont offer warm breakfast, it's a reap off paying so much money for such a poor service.
There were two Tv’s one was broken. I was told to pick only one to Use. The room had broken water faucet in tub. NO amenities. Horrible for the breakfast. No water. NOT A COMFORT
Older property-in need of all new flooring. Room door wouldn’t open upon arrival so manager attempted to open & promptly switched our room. Old stained carpets. Clean comfortable sheets & clean linens. New shower in older bathroom. Tiny, over crowded breakfast room offered a basic continental breakfast. Outdoor pool was dirty & may have been closed for the winter.
Not clean, kitchen staff wore no rubber gloves and tossed her hair back while serving food. The only good thing was the comfortable bed. We had a 4 day stay and changed hotels after the first night.
Perfect accommodations nice staff great access to 95
Location is convenient to I-95 and Outlet Malls. Not quite so close to St. Augustine proper, maybe a 10 minute drive. Hotel worked to save us a room when our original had an AC problem. It was much appreciated.
I was traveling south down 95 and planned to spend the night in St. Augustine so I chose this hotel for its close location to the interstate. I was running late and didn't arrive there till 10:30 that evening. Upon arrival the desk clerk said I was the last check in and instead of giving me attitude about checking in late she gave me an upgrade. Very personable staff, ez parking for my my van and delivery trailer and a free breakfast to get me on my way in the morning. Has a pool and gym and very clean comfortable rooms. id def stay there again.
It was a decent place. Won't stay again due to location.
Nice really quiet. Only downfall is location. Will have to drive to attractions. Plus side it's only 5 miles but plan on paying for parking.
Booked to have a place to stay while looking for a home. The hotel was clean and the breakfast was a money saver. I only saw one bug during my stay and that is very good for a hotel anywhere in Florida! The location was easy access to the freeway and downtown Will stay again when I move fown
A nice room and a friendly attention. I recommend!
Everything was good; at the front desk, parking, location, amenities, breakfast. When we opened the door to our room, booom! CIGARETTE ODOR! in a non-smoking room. If you book a non-smoking room with this hotel and you have the same situation as me, be sure to tell front desk to have your room changed. It's a shame, for the rest is a decent stay.
Me and my husband spent the weekend and had a great time. The breakfast was good and the room comfortable and clean.
We found the hotel without any problems, it was located behind of 2 gas stations, and a resturant. Not the most asthetically pleasing location, but it works. The room was clean, showers were clean, bed was clean, everything was nicely placed. Air blew cold and nice tv. We didn't frequent the pool, or the breakfast buffet, but it was well stocked. Nice staff.
Once we located hotel,(almost immediate right getting off I95, behind Dairy Queen and Shell gas station). Check in was hassle free, staff was very friendly. We spent very little time there except to sleep. Would have spent more time if the pool had been maintained. It was definately not inviting and was in fact one of the reasons we chose to go there. The rest of our time was spent sight seeing. The Train Tour was very interesting and definately worth the money. I would reccomend going at least twice to really appreciate. With your ticket good for three days it is a great value.
Didn't stay at the hotel much, but the beds were comfortable and the employees were hospitable. The breakfast was very good. Location not good. Trying to get to the hotel from the east (St Augustine)you had to pass through two gas stations...??? Good location for travelers, not for visiters to St Augustine.
This was a good place to stop for the night off I-95. It was conveniently located and reasonable priced.
it was a normal hotel room great free breakfast and the staff was very nice and accomadating!
Located 0.9 mi (1.4 km) from St. Augustine Premium Outlets, Comfort Inn & Suites I-95 - Outlet Mall is within a 10-minute drive of Royal St. Augustine Golf and Country Club. This 54-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast.
All 54 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free newspapers, free local calls, and laptop-compatible safes.
Guests of Comfort Inn & Suites I-95 - Outlet Mall enjoy an outdoor pool, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
nothing long wait for checking bad breakfast
The carpet was stain, the couch was stain, the walls dirty, the staff rude, they offerd breakfast on the website and you go there and they dont offer warm breakfast, it's a reap off paying so much money for such a poor service.
Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of the amenities and facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager
There were two Tv’s one was broken. I was told to pick only one to Use. The room had broken water faucet in tub. NO amenities. Horrible for the breakfast. No water. NOT A COMFORT
Dear Guest, Thanks for choosing our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again. Sincerely, Hotel Manager
Dear Guest, We understand your disappointment with us and agree that 1-star is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve any issues immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call or meet us at your earliest convenience. Yours sincerely, Hotel Manager
Older property-in need of all new flooring. Room door wouldn’t open upon arrival so manager attempted to open & promptly switched our room. Old stained carpets. Clean comfortable sheets & clean linens. New shower in older bathroom. Tiny, over crowded breakfast room offered a basic continental breakfast. Outdoor pool was dirty & may have been closed for the winter.
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager
Not clean, kitchen staff wore no rubber gloves and tossed her hair back while serving food. The only good thing was the comfortable bed. We had a 4 day stay and changed hotels after the first night.
Dear Guest, Thanks for staying with us. I am glad that you liked our comfortable bed. we will conduct proper research to make sure all rooms are properly cleaned. We hope you had a chance to talk to the Front Desk before you checked out as we would have offered alternate accommodations. Sorry for the trouble this time. You can expect a better stay next time. Please visit us next time, when you are in the area. Sincerely, Hotel Manager
Perfect accommodations nice staff great access to 95
Dear Valued Guest, Thank you for choosing the Comfort Inn & Suites,Outlet Mall. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.
Location is convenient to I-95 and Outlet Malls. Not quite so close to St. Augustine proper, maybe a 10 minute drive. Hotel worked to save us a room when our original had an AC problem. It was much appreciated.
I was traveling south down 95 and planned to spend the night in St. Augustine so I chose this hotel for its close location to the interstate. I was running late and didn't arrive there till 10:30 that evening. Upon arrival the desk clerk said I was the last check in and instead of giving me attitude about checking in late she gave me an upgrade. Very personable staff, ez parking for my my van and delivery trailer and a free breakfast to get me on my way in the morning. Has a pool and gym and very clean comfortable rooms. id def stay there again.
It was a decent place. Won't stay again due to location.
Dear Guest, Thanks for your opinions. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you. We’re always working to get better. Sincerely, Hotel Manager.