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Best Western Plus Atrium Inn

2.5 out of 5.0

Recent guest reviews

Nice 3 night stay in the area. Great location to many things to do.

Location is off frontage road with good access to highway 35. Staff friendliness was definitely mixed. Most important- staff should inform you at check in how to travel north from the hotel (have to go around back of hotel to back street) as the frontage road in the front is one way south. Pool and hot tub area are well kept and located in a beautiful courtyard. Rooms themselves are not conducive to doing any work (or even walking around with two people). Exercise room is well lit and machines in good repair. Complimentary coffee is good.

It was good I would stay again, breakfast was good.

Hotel was clean and convenient to most attractions in San Antonio

We were there only one night, but it was a place with easy access and the room had easy access. We appreciated the Keurig coffee maker, the extra closet room, cleanliness and comfort of the room. The use of your rack to get our luggage to and from the room and car was very helpful. The breakfast was excellent with great service. Thank you.

This hotel was easy to find and was exactly as it was advertised. I was pleasantly surprised to find a Kuerig coffeemaker in our room. The breakfast was very good. I would stay here again.

The room was clean with frig, mico-wave & coffee. Great breakfast from 6-10am, Friendly staff.

Okay stay. Slept well. Easy checkout. Convenient for access to North San Antonio.

The room looked amazing and was very comfy, but the manager was rude and not helpful when the wi-fi didn't reach my room.

The manager and the rest of the employees were rude and not helpful, their English was terrible, and they just seem like they didn't care. The room I had was by the exit and the wi-fi didn't reach, I told the manager and all he said was that his wi-fi worked on his phone, but he never came to my room to see that it wasn't working. The room was perfect and nice, I loved the room! The staff was just terrible though, and their pool closes too early and it's not even big! It's a nice place to visit if you need to sleep in somewhere that isn't expensive. But if you have a lot of money, DON'T GO!!!!!!

Our room was to have 2 queen beds there was 2 full beds. We were staying 2 nights after returning from a day of fun we were locked out of our room front desk reset the keys and we went into room to find all of our stuff gone. They said it was a mistake and they checked us out. Also for the 1st night it was to be $109 and they charged $119. After I complained very much for the 2nd night they only charged us $89. It was horrible all the way around including breakfast.

All went well. Wish they had a fitness room and wifi was a little bit better.

The room had a mold smell, when we took a towel out to use it there was a old used dental floss contaner wraped up in it. went to the frount desk they were going to put us in a new room but it was next door, bad smell in there as well. Both roomes the carpet was so dirty looking that i didn't want to take off my shoes. went back to the office and told them that i wanted to check out just didn't fell good about the place. I was told I will still be charged for the night becouse i was there past the 15 min. after check in. I ended up having to pay for the first night but did not stay and canceled the next night, my wife and i left to find a differnt hotel and found a great one down the road.

17401 IH 35 N Schertz TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Plus Atrium Inn places you within a 10-minute drive of Northcliffe Golf Club and Rolling Oaks Mall. This 61-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Natural Bridge Wildlife Ranch is also within a 15-minute drive.


Dining

Free full breakfast is included with your stay and awaits you each morning. Get a pick-me-up at the coffee shop/café.


Rooms

Best Western Plus Atrium Inn's 61 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are also standard.


Property features

At Best Western Plus Atrium Inn, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Refrigerator & Microwave, Poolside

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Poolside

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for Best Western Plus Atrium Inn

Couples (6) Family (7)
4
Families

Nice 3 night stay in the area. Great location to many things to do.

By , from Michigan on Feb 18, 2016

4

mixed bag

Couples

Location is off frontage road with good access to highway 35. Staff friendliness was definitely mixed. Most important- staff should inform you at check in how to travel north from the hotel (have to go around back of hotel to back street) as the frontage road in the front is one way south. Pool and hot tub area are well kept and located in a beautiful courtyard. Rooms themselves are not conducive to doing any work (or even walking around with two people). Exercise room is well lit and machines in good repair. Complimentary coffee is good.

By on Nov 27, 2015

4

nephew's wedding

Families

It was good I would stay again, breakfast was good.

By on Aug 12, 2014

5

clean enough for a germaphobic family

Families

Hotel was clean and convenient to most attractions in San Antonio

By on Jul 21, 2014

4

comfortable

Families

We were there only one night, but it was a place with easy access and the room had easy access. We appreciated the Keurig coffee maker, the extra closet room, cleanliness and comfort of the room. The use of your rack to get our luggage to and from the room and car was very helpful. The breakfast was excellent with great service. Thank you.

By on Apr 19, 2014

5

good place to stay

Couples

This hotel was easy to find and was exactly as it was advertised. I was pleasantly surprised to find a Kuerig coffeemaker in our room. The breakfast was very good. I would stay here again.

By on Feb 12, 2014

4

clean hotel

Couples

The room was clean with frig, mico-wave & coffee. Great breakfast from 6-10am, Friendly staff.

By on Nov 4, 2013

3

hotel

Couples

Okay stay. Slept well. Easy checkout. Convenient for access to North San Antonio.

By on May 14, 2013

3

nice rooms. terrible staff!!!

Couples

The room looked amazing and was very comfy, but the manager was rude and not helpful when the wi-fi didn't reach my room.

By on Mar 21, 2013

2

it's okay just if you're there to sleep..

Couples

The manager and the rest of the employees were rude and not helpful, their English was terrible, and they just seem like they didn't care. The room I had was by the exit and the wi-fi didn't reach, I told the manager and all he said was that his wi-fi worked on his phone, but he never came to my room to see that it wasn't working. The room was perfect and nice, I loved the room! The staff was just terrible though, and their pool closes too early and it's not even big! It's a nice place to visit if you need to sleep in somewhere that isn't expensive. But if you have a lot of money, DON'T GO!!!!!!

By on Mar 21, 2013