Fairfield Inn & Suites by Marriott Sault Ste. Marie

The rooms at the Fairfield Inn and Suites in Sault Ste. Marie Ontario are clean and well maintained. The beds are quite comfortable. The hot breakfast was quite enjoyable. All of the staff are very friendly and attentive. We will certainly stay there again!

Good day. Stayed at this hotel on my drive home from s.ontario to thunder bay. Stayed here a couple times and have found it to be very clean tidey and organized. No clutter or messes anywhere. Rooms are clean which is so important. Bathrooms are a good size. Lottsa counter space and bright. My first impression on this night was with the front desk clerk who i believe was kristen this night. (APRIL 13) What a pleasure that was. She was so polite, happy and very curteous. This doesnt happen enough anymore. Employees like this should be treasured and taken care of. She acknowledged that i had stayed there before and was a return guest. That is professional. Makes a customer/guest feel valued when they are noticed for more than just a dollar. She even took the time to call my room after i checked in to make sure everything was satisfactory. After a good nights sleep i was on my way out and in the elevator going down with me was one of the room attendants. On our way down too my surprise she asked me how my stay was instead of just the awkward silence....she seemed trully concerned because when i told her it was good because i slept and she thought i said slipped and she showed genuine concern ! Again its staff like this who make guests like me return. Too often we are quick to criticise and i dont think we report on the good side enough. Hopefully management recognizes these stars in their properties. Thanks again. Derek.

Hotel staff was friendly, check-in was easy, room was clean and the bed was comfortable. The only issue we had was the heating/cooling equipment in the room had a relatively noisy fan and the furniture/decor was a bit dated.

We stayed here this weekend and the check in was quick, the lady at the front desk was super friendly! The rest of the staff that we came across was just a nice.. I nice change from other places who just check you in a barely speak to you. We loved the lemon infused water and the breakfast was good. The pool and hot tub were relaxing!

Wonderful place to stay. Staff, when I placed the reservation, when I checked in, to the cleaning personnel where very pleasant and helpful. The hotel and restaurant, where we had continental breakfast, where very clean. Food and selection was very good. (Omelet very good). Felt at home and will stay again.

I stayed on the third floor on a minus ten outside evening. The maximum heat setting that the digital thermostat will let me set is 75degrees F. The problem is the room felt like 71 as we went to bed and by 2am was like 65 degrees. There were no extra blankets in the room, and I got up at 2am feeling cold. I went to the front desk thinking our room heater had failed as it was just blowing out cold air. They gave us a new room which was nice, but it had the same problem! As we were staying a second night so I phoned down to the desk to get some extra blankets. Then the front desk person said she would come up and reset the thermostat. She did something so that now I could set it above 75. Setting it at 80 made it feel like 72 so we had a good nights sleep. I get the feeling that they are trying to save costs on heating. If your room is too cold go to the front desk and ask them to reset your thermostat. Staff were great, rooms clean, nice decor, pool much smaller that I thought.

Stayed here with a large group for a hockey tournament. Rooms and amenities were very clean, no errors in reservations, reasonable prices and the staff were lovely...oh and really comfy beds too! We'd stay again!

We were first time guests to this great hotel and are very impressed. First of all, the staff are very friendly and helpful. We truly felt like guests. Everyone we encountered, from the awesome front desk clerks to the breakfast attendants, were well presented and cheerful. Secondly, this hotel is so clean we thought it was new. My husband and I were very surprised to here it's actually 7 years old. The beds were very comfortable and the decor was very nice. The pool was probably the cleanest I have seen. They get an A++ for how well they maintain this property. Overall this is a great place to stay. We couldn't be more pleased and will look forward to staying with them again.

We recently stayed for two nights. The weather has been unseasonably warm and sloppy, but the hotel entrances were impeccable all through our stay. The staff was outside in the morning sweeping around the entranceways to minimize the amount of sand that people were tracking in, and one employee was snow blowing around the front entrance. All of the employees, from the front desk attendant, to the cleaning and breakfast staff were very friendly, but not overbearing. The complimentary breakfast was excellent both days, with attentive staff topping items up before they needed to be replenished. There was a wide variety of breakfast foods, and lots of fresh fruit to choose from. The room was a good size, and it was apparent that the cleaning personnel, did more than a superficial cleaning. There was no dust/dirt etc. around the legs of furniture. You could tell that things were actually moved, so that a thorough cleaning could be done. It is obvious that this is a well managed hotel, where the employees work collectively together to ensure that each guest enjoys their stay. I would definitely stay again, and recommend this property to anyone travelling to the Sault.