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The Donatello

3.5 star property
Hotel with a sauna, steps from Union Square

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Photo gallery for The Donatello

Lobby
Property entrance
Property amenity
Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area | 32-inch LCD TV with cable channels, TV
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
501 Post St, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Place, SF Masonic Auditorium
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | Living area | 32-inch LCD TV with cable channels, TV

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.4 out of 10
Exceptional
(181 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio

Premium bedding, down comforters, in-room safe, desk

Studio

  • Sleeps 4

View all photos for Accessible King Combo

Premium bedding, down comforters, in-room safe, desk

Accessible King Combo

  • Sleeps 2

View all photos for Accessible King Roll In

Premium bedding, down comforters, in-room safe, desk

Accessible King Roll In

  • Sleeps 2

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About the neighborhood

San Francisco

Located in Union Square, The Donatello is adjacent to Union Square and within a 15-minute walk of popular sights like San Francisco Museum of Modern Art. This 94-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Union Square - 2 min walk - 0.1 miles
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.2 miles
  • SF Masonic Auditorium - 5 min walk - 0.3 miles
  • Palace Hotel - 10 min walk - 0.5 miles
  • Moscone Convention Center - 14 min walk - 0.8 miles

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪Pinecrest Diner - ‬2 min walk
  • ‪Lost Cat Bar & Bites - ‬1 min walk
  • ‪Level III - ‬1 min walk
  • ‪Jack in the Box - ‬2 min walk
  • ‪Corzetti - ‬1 min walk

About this property

The Donatello

Hotel with a sauna, steps from Union Square
Guests staying at The Donatello enjoy a gym, a sauna, and free WiFi in public areas. Valet parking is available for USD 57.0 per night. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include meeting rooms, express check-out, and a terrace.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Kitchenettes, sitting areas, and microwaves are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 57 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zingari

Things to do

  • Billiards/pool table
  • Gym
  • Sauna

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 15 floors
  • Built in 1959
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered valet parking fee: USD 57.0 per night (in/out privileges)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Donatello Hotel
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Donatello
The Donatello Hotel
The Donatello San Francisco
The Donatello Hotel San Francisco

Frequently asked questions

Is free cancellation available at The Donatello?

The Donatello offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near The Donatello?

This hotel is situated in Union Square within a short 2-minute walk of Union Square and also 13 minutes on foot from San Francisco Museum of Modern Art. You'll also find Oracle Park and San Francisco Bay within a short drive.

Will I be able to park at The Donatello?

Yes, covered valet parking is offered for USD 57.0 per night with in/out privileges. Accessible parking is also available for guests.

Does The Donatello feature a casino on the premises?

No, The Donatello doesn't have a casino.

Will I find an indoor pool at The Donatello?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Donatello?

Couples staying at this hotel will appreciate amenities like a kitchenette and premium bedding as well as a bar.

Does The Donatello have a hot tub?

No, but this hotel does have a sauna.

Does The Donatello feature a restaurant that includes a breakfast menu?

No, The Donatello doesn't have a restaurant that serves breakfast.

Will The Donatello allow pets to stay free of charge?

No, pets aren't allowed at The Donatello though service animals are welcome.

Does The Donatello have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Donatello?

The closest major airport to The Donatello is San Francisco Intl. Airport (SFO), which is 14.4 mi away (31 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is located 19.5 mi away (38-minute drive).

Can I book a room with a balcony at The Donatello?

No, there aren't any guestrooms with balconies at The Donatello.

The Donatello Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1000 reviews
Rating 8 - Good. 200 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. Staff was excellent.
Stayed 2 nights in Sep 2025

4/10 Poor

Chase

Disliked: Cleanliness, amenities, property conditions & facilities
1. Hair in bed upon check in 2. Clogged shower drain 3. Dirty towels: big chunk of ear wax easily visible on replacement towels brought to room. Brown spot in bath towel, hair in 2 out of 5 towels 4. Requested towels because they didn’t provide a room refresh when they said they would, every other day. 5. Pillows tired and need to be replaced.
Stayed 4 nights in Sep 2025

10/10 Excellent

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for a weekend but I would definitely return for a longer stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The surrounding area was disappointing after traveling a few blocks over.
Stayed 4 nights in Sep 2025

10/10 Excellent

Arthur, New Harmony

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was clean, quiet and conveniently Iocated. Excellent all around.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bryanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr ammenities were fabulous and thr staff was very nice!
Stayed 3 nights in Sep 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the club lounge. Coffee and tea was available all day and until 10:30 pm. We would meet our friends there in the AM and plan our day. Some evenings they have a happy hour and that was nice too. The staff was wonderful, the place clean. Our only complaint was that they were having wifi problems so we were without it for a day or two. I would stay there again.
Stayed 4 nights in Aug 2025

2/10 Terrible

Kathryn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing hotel to stay at. Their internet was shut down the entire two days we stayed and you could only text them. Their phones didn't work and still don't so you could not talk to them. And the bathroom had no fan so the small bathroom steamed up quickly. Also, we left a feather pillow on the bed and they could not find it the same day we checked out. It was an expensive pillow so it is obvious someone kept it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with the hotels. The renovation is very clean and beautiful. The room is quiet, clean and has everything you need and even more. Thank you very much to the hotel management! The SPA is very small.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant stay with zero issues, staff always friendly and helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Beautiful property
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Donatello. The staff, cleanliness and location are all things that would make us come back. Special shout out to Pam at the concierge desk, she makes amazing recommendations.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week at the Donatello. The staff was so polite and helpful. Loved our room and amenities. We walked to Union Square and China Town and found many wonderful places to eat. Very easy to catch a ride to anywhere in the city. Loved our stay!!
Walk to the room
View from the Club
Oracle Park
Stayed 6 nights in Aug 2025

10/10 Excellent

David, Marina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable throughout the property. Staff was very accessible and focused on your stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Onel

Stayed 4 nights in Jul 2025

10/10 Excellent

Jacqueline A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for seeing San Francisco the kitchenette has real dishes and silverware in addition to microwave and fridge. Very clean and quiet walkable to Union Square and Powell St BART station
Kitchenette
King with sofa bed
Hot tub
Rooftop lounge
Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, club lounge and locker rooms are great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than being on the edge of union square and the tenderloin, this is a great choice. We got the suite which had a nice small fridge, microwave, sink, dishwasher, and actual silverware and dishes. Staff was super nice, and everything just worked. Free coffee and teas up on the roof. Not super expensive. Recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Lizeth, TOLLESON

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there very friendly very welcoming. Definitely will go back.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We visited the Donatella for the first time and will be back. The room was spacious and newly renovated. The staff were friendly and kind. Carlos helped us upon check in and check out and is outstanding. It was our anniversary and the front desk sent up a bottle of wine and a very nice gift basket. We also really liked the location as it was walkable and we felt safe. Thank you!
Stayed 2 nights in Jul 2025

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