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Recent guest reviews

They are pet friendly so that’s always a plus

Terrible property, shady long term residents.

Nothing unique, first room, toilet wouldn't flush, they moved us to another room, dirty floors, no carpet. Noisey migrant workers, kept us up all night our last 3 nights there, migrants would not listen to the management, so I called the sherrifs the last 2 nights there. REMOVE THAT HOTEL!!! Never again!!!

The property was close to the highway and food . Beds were good . What I didn’t like was the property asked for a security deposit and luckily I had it . When I enter the room it had a smell of muskiness. And there was things that needed to be fixed there was a spot on the floor that was damaged . Looks like a chair cut into the floor . Bath tub had two spots the looked like it was chipped or worn bad . And the worse thing I found was a hair in my wash rag and was only one in the bathroom for a room for 2 people. But luckily I was able to get a couple clean right away.

La very very unclean

This place has really gone downhill

Furniture in the room was in good condition and the linens were fresh. I can tell they are trying but the room was not very clean and the a/c unit has not been cleaned in a very long time.

Although listed as non-smoking, the room smelled like smoke. We found the door to the room was wide open after we got the keys, so we ended up with a lot of mosquitos and flies in the room. Poor service - only one towel for 4 guests. The place is extremely dated and is falling apart. Would have gone elsewhere and lost money if it wasn't almost midnight and we were exhausted. Will absolutely never stay again.

N/A

clean and convenient

Quiet and good price

Room was not clean, the dresser drawers had dirt in them, looked like blood stains on the comforter. Heater/ AC didn’t work. Front desk Staff was friendly and responsive, but otherwise not a great place to stay.

Had to change rooms 3 times. From the smell to broken doors to cleanliness

We had to endure a very loud and lengthy disturbance outside of our room on the final night of our stay, well into the nighttime hours. I would not stay here again at all.

This place was a dump. I’ve written before but I have noticed more and more. Besides handles to the door and the toilet coming up got, the desk chair was filthy. The rug was stained and worn. The foam pillows were actually broken. The outside stairs were disgusting, with cigarette butts and debris. There were no amenities…no Kleenex, no coffee, no hair dryer. 2 small towels…barely big enough. I know it wasn’t an expensive motel but it was more money than we should have paid. I know there were cheaper motels that were better than this. I think Orbitz should take them off your list. I would like a refund. This place has as terrible!

For a non-smoking facility, the rooms really smelled of smoke. The first room was so bad the manager moved us to another room. The smoke smell was covered up by an excessive amount of floral spray. We were only staying about 13 hours, so I didn't complain, but at the front desk when I asked for a smoke-free room due to asthma, the clerk laughed and said everything was smoke free. Not really the case. I wanted a cheap price for such a short stay....so I guess I can't really complain too much.

W Henrietta Road Henrietta NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Veterans Memorial Park is within 2 miles (3 km) of Red Roof Inn Rochester - Henrietta while other popular attractions such as Marketplace Mall are within 3 miles (5 km). This 108-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.


Rooms

Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include free long-distance calls, free local calls, and safes.


Property features

Red Roof Inn Rochester - Henrietta features free WiFi in public areas, coffee in a common area, and express check-in. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include express check-out and an ATM.

Room options

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Superior Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Guest reviews for Red Roof Inn Rochester - Henrietta

Everyone (22) Couples (6) Family (20)
5
Family with small children Partner Couples

They are pet friendly so that’s always a plus

By on May 13, 2023

1
Family

Terrible property, shady long term residents.

By on Apr 18, 2023

5
Everyone

By on Apr 7, 2023

1
Partner Couples

Nothing unique, first room, toilet wouldn't flush, they moved us to another room, dirty floors, no carpet. Noisey migrant workers, kept us up all night our last 3 nights there, migrants would not listen to the management, so I called the sherrifs the last 2 nights there. REMOVE THAT HOTEL!!! Never again!!!

By on Jan 24, 2023

Review comment responded on Feb 10, 2023

We are very sorry to hear this and are looking into it to make sure this doesn't happen again in the future!

3
Family

The property was close to the highway and food . Beds were good . What I didn’t like was the property asked for a security deposit and luckily I had it . When I enter the room it had a smell of muskiness. And there was things that needed to be fixed there was a spot on the floor that was damaged . Looks like a chair cut into the floor . Bath tub had two spots the looked like it was chipped or worn bad . And the worse thing I found was a hair in my wash rag and was only one in the bathroom for a room for 2 people. But luckily I was able to get a couple clean right away.

By on Nov 7, 2022

Review comment responded on Jan 4, 2023

Thanks for your response. We assure you to give our best in future too. Warm regards.

4
Everyone

By on Nov 3, 2022

2
Everyone

La very very unclean

By on Oct 7, 2022

1
Everyone

This place has really gone downhill

By on Sep 27, 2022

5
Everyone

By on Aug 17, 2022

3
Family

Furniture in the room was in good condition and the linens were fresh. I can tell they are trying but the room was not very clean and the a/c unit has not been cleaned in a very long time.

By on Jul 24, 2022

Red Roof Inn Rochester - Henrietta

4820 W Henrietta Road, Henrietta, NY 14467
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