Sandos Playacar Beach Resort - All Inclusive
4.0 out of 5.0
3.7
out of 5
Average Guest Review
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Recent guest reviews
This is our second stay. The beach is one of the best in cancun. Lots of chairs and palapas for shade. Need to have theme nights at buffet. Good coffee place. Food at ala cartes is ok, nothing great. Brazilian restaurant is good. Italian was ok.
Hay que destacar la excelente atención de todo el personal. Excelentisimos shows cada noche. Muy buena comida tanto el los buffets como en los restaurantes especializados
I really like the activities at the beach and the shows at night. I understand tha breakfast is busy at the restaurants but I believe that everyone deserves the same treatment and attention ( not just because of tips)
Absolutely loved our vacation at Sandos. We just got home 2 days ago and did not want to leave. My husband our twin 12 year old boys met another family there and we all loved it. The food was delicious, the beach was amazing. Great pools, rooms were just fine, very clean, we had to call maintenance on a couple of broken things and they fixed them asap! Would go back again for sure!
We'd recommend this hotel due to its great beach. We're lucky to get a room close to beach as the majority lived in new buildings approx. 1 mile from it. The information about shuttles is false as there're 3 shuttles for 9 people/each but they run sporadically with too long intervals, so people with kids and aging guests have to walk to the beach. Besides, we want people to know that if you'll need assistance you better avoid asking Front Desk Manager Mireia Andres as she is rude, unprofessionally unfriendly and demonstrates CUSTOMER-NO-SERVICE. Unlike Hotel Manager Mr. Luis Ramirez, who is accessible, by the way, to help. Our great "Thanks" to Mr. Ramirez!!!
Me and my husband visited Sandos Playacar for 7 days this December. From the moment we arrived at the hotel the customer service was great and prompt. We enjoyed the all inclusive meals and drinks. 14 places to eat and drink, and the food was great overall and served hot. The only complaint about the food is the variety within the restaurants. They could offer a couple different options in the buffets to make sure the food options available are always changing. The rooms are cleaned and well taken care of, however some items like the ironing boards may be a little outdated and hard or impossible to close. Our mini fridge was not working when we arrived, and they had replaced it in less than an hour after the call was made. The hotel is really in a beautiful place on the beach where you can actually enjoy the beach and even swim, kayak, jet ski ($55 for a half hour was reasonable) or take a ride on a sail boat with an professional for around $30 for a 45 minutes. I really also loved the idea of them doing different activates on the beach every day, from games to conga lines and bull rodeo etc. They try to make sure there are lots of activates available for every one in the family. Overall the stay was wonderful and we would like to bring the entire family next year! We were very pleased about the entire experience and felt blessed for choosing Sandos Playacar after 4 months of searching for the perfect and also affordable place to spend our vacation.
the most upset thing was the main buffet is under constructions, and it was not very enjoyable to stay in line to get into small buffet by the beach
the people who worked at the resort were absolutely great, they were there to assist and if you happened to get lost get you on the the right path.. the food and choices were fine and the entertainment was great. the rock band on Friday was outstanding. I can,t wait to return
The place is being renovated and will be nice when the work has been completed but: I have been to this location five times which includes the recent stay. I have never asked for an upgrade but have always received one at check-in. I invited 3 other people to travel to the resort telling them about the fabulous accommodations. Much to my surprise they would not upgrade any of us and did not appear to care that I had been there many times in the past .. The basic rooms are dated, and ours had cracked tiles on the floor, the bathroom sink was cracked, the refrigerator worked poorly, and it was not the cleanest place. The other guests room was equally as bad and the refrigerator did not work at all.. One thing for sure is the beds and pillows were comfortable.. The staff was also very rude. I will not be going g back, there are many other choices in the area.
Our stay was great at Sandos Playacar. The french restaurant was the best. The beach is beautiful. The only con we had was having to take hotel transportation to go some places in the hotel. Sometimes the wait for the trolley was too long.
Nice place --stayed 10 days -- beach was nice --all sand --no rocks -- water is calm and shallow --got rough enough 1 day to body surf--- sufficient shade on beach with plenty of seating--- the resort provides a lot of entertainment on beach during day including bands and dance alongs and even sets up buffet on beach on some days --there are 2 volley ball nets --stayed in adult section -rooms are nice with huge 2 person hot tub -- maid kept room spotless -- good mattress--nice pool in aldult section with swim up bar --unfortunately - adult section is about 8 0r 10 minute walk to beach -- trollys provided hold only 6 or 8 people and run very infrequently -would be tough on people with trouble walking-- food was very good --great cuts of meat even the hamburgers were top quality - they were as good as anything we get in new York --- we went during shoulder season so resort was not fully booked and management opened all restaurants without any limit or reservations --great call by management --on down side they use plastic reusable cups not disposable cups throughout the grounds -we both picked up a cold while there and heard a lot of guests with same cough --if you stay in adult section you can go to premium bar where you can witness the cups being cleaned --they are all hand cleaned-- jose in premium bar in main lobby is a real good guy and does a good job cleaning the cups ---another outstanding employee was pedero he walks resort and requests info from guests trying to improve everyone's stay----if your going to stay long enough ---rent a car---use Alamo--- they were great and didn't jerk you around ---check with your credit card they should cover collision and theft so you only need to take additional liability --which you should definitely purchase -- car can be used to visit #1 coba #2 ek balam and chichen-itza # 3 xcaret---------at coba and ek-balam you can still climb the pyramids ----
This hotel was amazing! I want to go back for a health and wellness journey. Their spa and gym is huge and they serve chlorophyll and mint water that is addictive! So much to do, ad The coolest rooms I have ever stayed in! Thinking it would be a great place to return for my husband and I's 1 or 5 year anniversary. So amazing! I have reccommended a few friends that have gonea and went over the past 3 years. They all come back very greatful they took my word for it!
The hotel was great! We really enjoyed the hotel and amenities that came with the hotel. This is hotel was certainly geared towards kids 13 and under. There wasn't much to do for adult activities. The only reason why I wouldn't recommend this hotel was due to the bed/rooms. The beds were terribly uncomfortable and the rooms were not everything that the pictures lead them to be. It was almost like sleeping on a cement block.
My boyfriend and I went to Sandos last July 2014 and LOVED every minute we were there and didn't want to leave! We stayed 6 nights and this year we are going back to stay 8 nights at Sandos. We had the best experience from the minute we got there! We were booked for a standard room, but they were all full and so they upgraded us for free to the adults only section and we had the best time ever there because you get a suite room where it is quieter and we got the adults only section on the beach which is way more quieter than the regular section. We had a relaxing time. The front desk receptionists were always extremely friendly when we had a question and we got to know most of the staff by their names and they knew ours. Rooms: Our room was a junior riviera suite and was huge! The jet tub was the best. If you haven't been dating long or it's your first year together taking a trip this room may not be best for you because the toilet had just a piece of glass for a door and I could hear everything when my bf got sick... :( Although we had been dating for a long time this was no biggy for us. Food: AMAZING. The pasta was awesome even when in Mexico haha. The mexican restaurant gave the biggest portion sizes and it was almost the best mexican food I ever ate. :) Bars: If you tip a few bucks they will remember your drink and you will get great service (we did because they work their butts off!!) The beach bar was our favorite because you barely walked a few feet to get a drink and there were even beach servers where you didn't have to get up to get a drink which was nice. Beach: GORGEOUS. I've been to Riviera Maya the previous year with my parents and we stayed at the Catalonia privledge Maroma (worst first experience ever) but I have never in my life seen a more gorgeous beach. If you like walking you can go right and there will be a great area for pictures or just a nice walk its about 10 min walk but you won't regret it. Also, there are no resorts on the right side of Sandos so it is extremely peaceful and not busy just the way we like it. We loved everything about Sandos and will definitely be returning this July!!!! :)
Second time .. Near playa del carmen, nice beach.. staff nice. beautiful room..
Trip totally met our expectations!! Food was great, excellent beach, staff was friendly...
The hotel surpassed my expectations i loved it was great. The staff was so friendly and everyone really treated you well. I really liked location of the hotel.
Very nice beach(the best beach im Playa del Carmen, good food ,good size rooms.
Great vacation, value for your money. Only complaint is that some activities open late and close early. (Not a deal breaker) Would definitely visit again.
This resort exceeded our expectations, location was great, very good value for your money.
Hotel highlights
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Located in Playacar within a mile (2 km) of Playacar Golf Club, Sandos Playacar Beach Resort - All Inclusive is within a few miles (5 km) of Playa del Carmen Maritime Terminal. This 543-room, 4-star resort has 8 outdoor pools along with a full-service spa and 10 restaurants. It's on the beach and also close to Xcaret Eco Theme Park and Yucatek Divers.
Dining
Free buffet breakfast is included with your stay. This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Rooms
All 543 air-conditioned rooms feature free minibar items, balconies, and coffee makers. Guests can expect to find 32-inch plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also standard.
Property features
Guests of Sandos Playacar Beach Resort - All Inclusive have access to a full-service spa, 8 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle during limited hours for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.
Guest reviews for Sandos Playacar Beach Resort - All Inclusive
great beach!
Everyone
This is our second stay. The beach is one of the best in cancun. Lots of chairs and palapas for shade. Need to have theme nights at buffet. Good coffee place. Food at ala cartes is ok, nothing great. Brazilian restaurant is good. Italian was ok.
nice hotel
Everyone
I really like the activities at the beach and the shows at night. I understand tha breakfast is busy at the restaurants but I believe that everyone deserves the same treatment and attention ( not just because of tips)
Review comment
Lizeth Arratia-Web Relations Manager responded on May 20, 2017
Dear guest, While extending you a warm regard, I would like to thank you for sharing your opinion regarding your recent stay at our hotel. It is a pleasure to read that you enjoyed the activities on the beach and the nightly shows. We hope to have the host you again soon. Kind regards,
nice resort with a beautiful beach!
Everyone
Absolutely loved our vacation at Sandos. We just got home 2 days ago and did not want to leave. My husband our twin 12 year old boys met another family there and we all loved it. The food was delicious, the beach was amazing. Great pools, rooms were just fine, very clean, we had to call maintenance on a couple of broken things and they fixed them asap! Would go back again for sure!
Review comment
Javiera Figueroa - Web Relations Manager responded on Mar 15, 2017
Dear guest, While extending you a warm regard, I would like to thank you for sharing your views and comments through this social media site regarding your recent stay at Sandos Playacar. We are delighted to read that you enjoyed your visit with us, especially due to our quality and selection of food and our amazing beach. Rest assured that we will keep working hard to improve the state of our facilities and elevate the quality of our services. Thank you again for the valuable feedback you share with all readers of this social media outlet. Warm regards,
wonderful beach
Everyone
We'd recommend this hotel due to its great beach. We're lucky to get a room close to beach as the majority lived in new buildings approx. 1 mile from it. The information about shuttles is false as there're 3 shuttles for 9 people/each but they run sporadically with too long intervals, so people with kids and aging guests have to walk to the beach. Besides, we want people to know that if you'll need assistance you better avoid asking Front Desk Manager Mireia Andres as she is rude, unprofessionally unfriendly and demonstrates CUSTOMER-NO-SERVICE. Unlike Hotel Manager Mr. Luis Ramirez, who is accessible, by the way, to help. Our great "Thanks" to Mr. Ramirez!!!
Review comment
Joao Silva - Web Relations Manager responded on Jan 5, 2017
Dear guest, Thank you very much for your kind words towards our hotel. We are happy to know that you had a great time with us in our hotel. We apologise for any inconvenient due to the frecuency of our shuttles. During this year we will be increasing the number of golf carts available at our hotel so that the waiting time for shuttles can be reduced. We thank you for your constructive feedback and you can be sure that we will be adressing all the topics that you mentioned, in our management weekly meeting. We hope to have the opportunity of welcoming you back so that we can continue to exceed your expectations. Kind regards
beautiful resort and spa experiance
Everyone
Me and my husband visited Sandos Playacar for 7 days this December. From the moment we arrived at the hotel the customer service was great and prompt. We enjoyed the all inclusive meals and drinks. 14 places to eat and drink, and the food was great overall and served hot. The only complaint about the food is the variety within the restaurants. They could offer a couple different options in the buffets to make sure the food options available are always changing. The rooms are cleaned and well taken care of, however some items like the ironing boards may be a little outdated and hard or impossible to close. Our mini fridge was not working when we arrived, and they had replaced it in less than an hour after the call was made. The hotel is really in a beautiful place on the beach where you can actually enjoy the beach and even swim, kayak, jet ski ($55 for a half hour was reasonable) or take a ride on a sail boat with an professional for around $30 for a 45 minutes. I really also loved the idea of them doing different activates on the beach every day, from games to conga lines and bull rodeo etc. They try to make sure there are lots of activates available for every one in the family. Overall the stay was wonderful and we would like to bring the entire family next year! We were very pleased about the entire experience and felt blessed for choosing Sandos Playacar after 4 months of searching for the perfect and also affordable place to spend our vacation.
Review comment
Joao Silva - Web Relations Manager responded on Dec 24, 2016
Dear guest, Thank you so very much for sharing your opinion about our hotel. We are very happy to learn that you had a great experience at our hotel and that you even had the opportunity of taking a wonderful catamaran ride. We hope yo see you comeback soon to this mexican paradise. Kind regards,
it is good, but not perfect.
Everyone
the most upset thing was the main buffet is under constructions, and it was not very enjoyable to stay in line to get into small buffet by the beach
Review comment
Joao Silva - Web Relations Manager responded on Dec 21, 2016
Dear guest, Thank you for sharing your opinion about our hotel. We apologise for the inconvenient with our main buffet been under renovation. You are sure that the work that you did to it will make our restaurant even better and brand new experience for all of our guests. We hope that you can give us an opportunity to welcome you back so you can see it for yourself. Kind regards
great place to unwind
Everyone
the people who worked at the resort were absolutely great, they were there to assist and if you happened to get lost get you on the the right path.. the food and choices were fine and the entertainment was great. the rock band on Friday was outstanding. I can,t wait to return
Review comment
Joao Silva - Web Relations Manager responded on Dec 14, 2016
We would like to thank you for taking your time in writing us your review about your experience at our hotel. We are happy to learn that you had a great time in our company and we are proud to see so many of our staff members name's mentioned in your review. Our staff is works very hard,every day, to go above and beyond to give our guests an unforgetable experience.
if its not a jr suite it is not a nice room
Everyone
The place is being renovated and will be nice when the work has been completed but: I have been to this location five times which includes the recent stay. I have never asked for an upgrade but have always received one at check-in. I invited 3 other people to travel to the resort telling them about the fabulous accommodations. Much to my surprise they would not upgrade any of us and did not appear to care that I had been there many times in the past .. The basic rooms are dated, and ours had cracked tiles on the floor, the bathroom sink was cracked, the refrigerator worked poorly, and it was not the cleanest place. The other guests room was equally as bad and the refrigerator did not work at all.. One thing for sure is the beds and pillows were comfortable.. The staff was also very rude. I will not be going g back, there are many other choices in the area.
Review comment
Joao Silva - Web Relations Manager responded on Nov 24, 2016
Dear guest, First of all we would like to apologise for the inconvenients that you had regarding your room. Also, we apologise if in any way our staff looked rude. At our hotel we are proud of having caring and passionate staff and we are upset to read your comments. Althought at our hotel we always do our best to accomodate our guests in the best way posible we can guarantee that any guest will always receive the same room that they stayed in a previous stay. All room requests are subject to availability and we make all efforts posible to honor our guests preferences. Indeed you are in the process of renovations at both our main buffet restaurant but, also, of our rooms, and we would like to invite you to return to our hotel so that we can surpass your expectations and reward your loyalty with an unforgetable vacations. Kind regards
great service and beautiful beach
Everyone
Our stay was great at Sandos Playacar. The french restaurant was the best. The beach is beautiful. The only con we had was having to take hotel transportation to go some places in the hotel. Sometimes the wait for the trolley was too long.
Review comment
Joao Silva - Web Relations Manager responded on Jul 4, 2016
Dear guest, While extending cordial regards from this “Su Casa” Sandos Playacar Beach Resort , I would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations We thank you for highlighting our attributes as well as your recommendations. We hope to have the honor of serving you in the future. Warm regards,
sandos playcar
Couples
Nice place --stayed 10 days -- beach was nice --all sand --no rocks -- water is calm and shallow --got rough enough 1 day to body surf--- sufficient shade on beach with plenty of seating--- the resort provides a lot of entertainment on beach during day including bands and dance alongs and even sets up buffet on beach on some days --there are 2 volley ball nets --stayed in adult section -rooms are nice with huge 2 person hot tub -- maid kept room spotless -- good mattress--nice pool in aldult section with swim up bar --unfortunately - adult section is about 8 0r 10 minute walk to beach -- trollys provided hold only 6 or 8 people and run very infrequently -would be tough on people with trouble walking-- food was very good --great cuts of meat even the hamburgers were top quality - they were as good as anything we get in new York --- we went during shoulder season so resort was not fully booked and management opened all restaurants without any limit or reservations --great call by management --on down side they use plastic reusable cups not disposable cups throughout the grounds -we both picked up a cold while there and heard a lot of guests with same cough --if you stay in adult section you can go to premium bar where you can witness the cups being cleaned --they are all hand cleaned-- jose in premium bar in main lobby is a real good guy and does a good job cleaning the cups ---another outstanding employee was pedero he walks resort and requests info from guests trying to improve everyone's stay----if your going to stay long enough ---rent a car---use Alamo--- they were great and didn't jerk you around ---check with your credit card they should cover collision and theft so you only need to take additional liability --which you should definitely purchase -- car can be used to visit #1 coba #2 ek balam and chichen-itza # 3 xcaret---------at coba and ek-balam you can still climb the pyramids ----
Dear guest, Thank you for taking the time to share a review about your second experience at Sandos Playacar Beach Resort. We are glad to read that once again you enjoyed the beach, our facilities and the attention of our hard-working staff. We will be delighted to welcome you back in the future. Sincerely,