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Sandos Playacar All Inclusive

4.0 star property

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Photo gallery for Sandos Playacar All Inclusive

Aerial view
Property video
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Family dining
Water park

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪18 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

8.0 out of 10
Very good
(54 reviews)
  • 569 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior Suite

8.2 out of 10
Very good
(95 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 322 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.0 out of 10
Good
(39 reviews)
  • Garden view
  • 334 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite Ocean Front

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playacar Beach - 3 min walk - 0.2 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 8 min walk - 0.5 miles
  • Playacar Golf Club - 18 min walk - 1.0 mile
  • Mayan Ruins of Playacar - 2 min drive - 1.4 miles
  • Xaman Ha Aviary - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬3 min walk
  • ‪Cupcake Cafe - ‬1 min walk

About this property

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.
Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on Mar 15, 2026 start from $425, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include beach massages, deep-tissue massages, reflexology, and body wraps.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

Is Sandos Playacar All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Are there hot tubs at Sandos Playacar All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Does Sandos Playacar All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 556 out of 1400 reviews
Rating 8 - Good. 356 out of 1400 reviews
Rating 6 - Okay. 219 out of 1400 reviews
Rating 4 - Poor. 140 out of 1400 reviews
Rating 2 - Terrible. 129 out of 1400 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

IRINA

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 3 nights in Jan 2026

10/10 Excellent

Jose Ferney

Stayed 9 nights in Nov 2025

10/10 Excellent

UMUT

Liked: Cleanliness, amenities, property conditions & facilities
Beach, food and everything was great
Stayed 7 nights in Nov 2025

6/10 Okay

Berenice

Stayed 7 nights in Nov 2025

10/10 Excellent

Larisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice, beautiful paradise!
Stayed 7 nights in Nov 2025

6/10 Okay

Bonnie

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

MAYRA

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train.
Stayed 5 nights in Nov 2025

10/10 Excellent

Enedina

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service !!! Clean
Stayed 3 nights in Nov 2025

4/10 Poor

maria, Fort Worth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it
Stayed 4 nights in Nov 2025

10/10 Excellent

Timothy Keith

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day.
Stayed 7 nights in Nov 2025

6/10 Okay

Douglas

Traveled with partner
Liked: Cleanliness
Water pressure was terrible. Entertainment was not great
Stayed 4 nights in Sep 2025

10/10 Excellent

Jeremy Jason, Salem

Stayed 5 nights in Nov 2025

8/10 Good

Cristina

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday.
Stayed 4 nights in Nov 2025

6/10 Okay

Rita

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurants could be much better. If you don’t make a reservation week before will be buffet every day. Don’t like
Stayed 5 nights in Nov 2025

4/10 Poor

Georgina, Las Cruces

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was slow. The lady was distracted when checking us in she accidentally charged incorrectly for my airport transportation- had to re pay when checking out. Could not get any reservations to Brazilian steak house or other restaurants. They should guarantee everyone atleast one lunch or dinner at the restaurants. Dont just let the greedy over eaters book all the reservations. My son had fun pools were good. I hate the whole towel card nonsense. Room service is slow to not existing- they built a new hotel and I’m sure service will be slower. They should focus on expanding checkin and making more restaurant reservations available…beach was nice clean…tip the folks who work there!
Stayed 4 nights in Nov 2025

2/10 Terrible

Kathy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The overall stay was not great at all! Cockroachs and black mold in both of the rooms I stayed in (I had to switch rooms on the day of the wedding) impossible to get reservations for any restaurants. Unfortunately I will not be going back. Really disappointed :( The staff did their best to accommodate my family and I. A big shout out to Maria, Zyanya and Andrea. They went above and beyond!
Stayed 6 nights in Nov 2025

6/10 Okay

Yuli Stefanny Barbosa

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Cucarachas en la pieza
Stayed 5 nights in Nov 2025

4/10 Poor

WENDY, El monte

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff at the buffet and bars were very nice. The food at the buffet was good. Rooms are in need of repairs. Outdoor property is very well kept however the rooms are the complete opposite. We booked 3 rooms. Could not get a restaurant reservation during our 6 day stay. We had water leaks under the sink and the toilet. The check in staff not friendly. We won’t be going back.
Stayed 6 nights in Nov 2025

10/10 Excellent

Maria, Semmes

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly.
Stayed 5 nights in Nov 2025

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are beautiful, the service is excellent, and it has the most beautiful beach I've ever seen.
Family Pool
Beaches Games
Aqua park
Nights events
Stayed 3 nights in Nov 2025

8/10 Good

Dawn

Stayed 5 nights in Nov 2025

10/10 Excellent

Marina-Rae

Traveled with family
We had a great experience. Friendly and help full staff great food…beautiful room
Stayed 7 nights in Nov 2025

8/10 Good

Noah

Traveled with group
Liked: Cleanliness, amenities
I visited with two friends in our 30s for 5 nights in November and stayed in the Riviera Family . Weather was cool but comfortable, and no sargassum! Sandos is a fun, good-value resort if you want to relax, swim, eat, drink, and use it as a base for Playa or Tulum excursions. If you expect super high luxury-level food or service, it may not be for you, but we felt we got our money’s worth. I'd go back. Buffet was good and huge, all sorts of variety of cuisine including fresh fruits. I loved fresh custom sushi and made to order omelets. We tried three restaurants; they were more special, but weren’t exactly 5-star. The shows were good, but especially the “Heart of Mexico” performance—don’t miss it! The Disco was just okay - if night life is your thing, this might not be the best. 5th Ave was a quick ~$7 taxi ride or about a 40-minute walk. The resort is in a controlled-access area, but you can come and go via taxi or with a hotel wristband. The resort is large, so expect lots of walking from the family section though it helped offset all we ate! We preferred the family pool near the haciendas—it was quieter, had better Wi-Fi, and the nearby Ocean Riviera spot made food and drinks easy. Staff were friendly and helpful all over. Samantha, the Expedia customer concierge was especially fantastic and helped our group a lot when minor issues arose! I’d book through Expedia again for the value of the special concierge service. Ramon at the Ocean Riviera bar was also great.
Stayed 5 nights in Nov 2025

10/10 Excellent

IRINA

Liked: Cleanliness, property conditions & facilities
👍
Stayed 2 nights in Nov 2025

2/10 Terrible

Destinee

Stayed 5 nights in Oct 2025

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