Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot Tub
All inclusive
Bar
Room service

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Place, Playacar Golf Club
‪18 min walk‬
Place, Quinta Avenida
‪4 min drive‬
Place, Playa del Carmen Maritime Terminal
‪4 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Riviera Family King Junior Suite

Very good

569 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

Very good

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

786 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Ocean Front Adults only

Very good

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Select Superior Adults Only

Good

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Platinum King Junior Suite

538 sq ft
1 bedroom
Sleeps 3
1 King Bed

Platinum King Junior Suite Ocean Front

538 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed

Platinum King Master Suite

538 sq ft
1 bedroom
Sleeps 4
1 King Bed

Platinum King Master Suite Ocean Front

538 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Beach - 3 min walk - 0.2 miles
Playacar Golf Club - 18 min walk - 1.0 mile
Quinta Avenida - 4 min drive - 2.2 miles
Playa del Carmen Maritime Terminal - 4 min drive - 2.2 miles
Xcaret Eco Theme Park - 9 min drive - 4.8 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Viva Wyndham Maya - ‬14 min walk
‪Bar Arrecife - ‬12 min walk
‪La Terraza - ‬14 min walk
‪Festival Grand Buffet - ‬2 min walk
‪rosa roja - ‬10 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$203 nightly

Oct 30 - Oct 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and sailing.

How much does it cost to stay at Sandos Playacar All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Sandos Playacar All Inclusive on Oct 24, 2025 start from $197.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is there parking available at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

What amenities will couples enjoy at Sandos Playacar All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Are there connecting rooms at Sandos Playacar All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

rodrigo

Traveled with family and small children

Aug 11, 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

Everything was far in the facility. Had to take trolley to go to different places. They only had one trolley. It would get packed and sometimes you have to wait for another one. Usually 20 minutes or more. No dinning options. Could not make reservations. Always booked even though we paid. Staff didn't know how to provide info. place is big and you need directions. staff never gave clear directions. Shower was cold. I spoke to front desk several times. nothing was done. cold shower all day and I had my daughter who had a sore throat.

Stayed 4 nights in Jul 2025

10/10 Excellent

IRINA

Traveled with partner, Traveled with family

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely amazing stay at Sandos Playacar in Riviera Maya! The resort was beautiful, the food was delicious, and the beach was perfect—but what truly made our trip unforgettable was the phenomenal service from Ethan. He went above and beyond to make sure we had everything we needed and always with a smile. Thank you, Ethan, for making our vacation so special. Can’t wait to come back!

Stayed 3 nights in Jan 2025

10/10 Excellent

Raul

Traveled with family

Jul 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The resort has everything you need. Great family place with something to do for everyone. Nice place to walk through too. Natural wildlife roams freely!

Stayed 5 nights in Jul 2025

10/10 Excellent

Amanda

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jun 2025

8/10 Good

Charles

Traveled with partner

Jul 22, 2025

Liked: Cleanliness, staff & service, amenities

Once you knew your way around and how to get from place to place, it was nice. Room service was excellent Check-in/check out staff was also excellent. Pool Party was inviting enough to get my wife to enjoy herself. What to watch for: Day One was a fiasco. Either we could not read the map or the directions provided were not clear as we spent an hour walking in 95 degree heat to finally find the buffet. The signage (which we imagine to be small to be innocuous) was hard to figure out. And no elevators worked in lodging areas. But after you had lived through that and the remainder or Day One, things got much better.

Stayed 3 nights in Jul 2025

8/10 Good

Joven P

Traveled with family

Jul 21, 2025

Nice

Stayed 3 nights in Jul 2025

8/10 Good

Reinaldo

Traveled with family

Jul 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property, food and amenities were good, service could have been better.

Stayed 4 nights in Jul 2025

10/10 Excellent

Jermaine

Traveled with family

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

2/10 Terrible

Tam

Jul 17, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The elevator broke for the whole week of stay. Have to wait for 10-15

Stayed 7 nights in Jul 2025

8/10 Good

Steven

Jul 16, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Traveled with family

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

great amount of shade at the beach. great buffet.

Stayed 3 nights in Jul 2025

6/10 Okay

Tim

Traveled with group, Traveled with family

Jul 16, 2025

We stay here for 5 nights, the hotel is locate near ocean so easy to access, room is okay not clean as I expected, restaurant is hard to get reservation most time we only able to eat at buffet,

Stayed 5 nights in Jul 2025

10/10 Excellent

Oriam

Jul 15, 2025

Stayed 7 nights in Jun 2025

8/10 Good

anthony

Jul 15, 2025

Stayed 3 nights in Jul 2025

2/10 Terrible

Maria

Traveled with family and small children, Traveled with partner, Traveled with family

Jul 11, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Absolutely horrible. Concierge person Zyanya was horrible. All the reservation she told me were false. This vacation was more stressful than enjoyable as a vacation should be unfortunately. The pools were dirty, they were fixing both rooms on both sides and the noise and pain smell was horrible. This was our 3rd time staying there and definitely unhappy. The elevators didn’t work they didn’t tell us and gave my parents a room on the 3rd floor

Stayed 6 nights in Jul 2025

4/10 Poor

Amir

Traveled with family and small children

Jul 9, 2025

Disliked: Cleanliness, amenities

Not ideal for me or my family. Plenty of cons vs pros. Gigantic property and I mean 30 mins of walking minimum if you stay near the lobby. First you will be greeted with the front desk and they will up sell you to different building near the beach for a minimum of $1000 USD not pesos. They will tell you that you booked a room very far from everything and they are right unfortunately. trolly comes around every 20 mins or more and is usually packed with people. Water in the room…! That’s a privelage believe it or not. Water is rare at the property let alone cold water 😀 ya not gonna see that there. Breakfast ends at 10:30am and I mean 10:30. You walk in 10:25 you WILL NOT find anything to eat as they start picking up the food around 10:15am. Staff is fairly rude and not very cooperative. When they say NO it’s usually final and won’t try to accommodate any requests!!! Oh dinner reservations are need to be made as soon as you step a foot in the property, and that’s still too late. They’re definitely bias to the “Elite Members” whatever that is. All restaurants and lobbies are extremely hot, even when the AC is on. I will say the rooms were descent for the most part. Get ready to walk, walk and walk some more if you book your room far from everything as they will tell you, or just pay up $1200-$1500 to be close to everything. Study their map before you book. Food quality in the buffet isn’t all that great, definitely seen better.

Stayed 7 nights in Jul 2025

6/10 Okay

Drastee, Piscataway

Traveled with family and small children

Jul 8, 2025

Liked: Cleanliness

The resort setup was a disappointment, especially since we were travelling with multiple families and kids. The buffet area was 10 minutes walk from the suites. Kids were restricted due to age limits to the arcade and the water park. after requesting to have rooms next to each other 6 months ago all our rooms were far apart including the kids room. Front desk was rude and tried selling us options to upgrade when we already had the all inclusive option. We were only able to get reservations to 2 restaurants on the resort out of the 7 days we stayed. We have traveled to Mexico multiple time and stayed at different resorts this by far was the most disappointing.

Stayed 6 nights in Jun 2025

10/10 Excellent

Omar

Jul 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Barbara

Jul 7, 2025

Liked: Cleanliness, property conditions & facilities

Food was terrible

Stayed 7 nights in Sep 2023

10/10 Excellent

Abraham

Traveled with family and small children

Jul 6, 2025

Liked: Staff & service, amenities

It was ok

Stayed 4 nights in May 2025

10/10 Excellent

Rhiannon, Georgetown

Jul 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

8/10 Good

Shshay Teleisha

Jul 3, 2025

Stayed 5 nights in Jun 2025

8/10 Good

Alicia

Jul 2, 2025

Liked: Cleanliness, amenities

Stayed 5 nights in Jun 2025

10/10 Excellent

Alma

Traveled with group

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful and amazing place!

Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel

Traveled with family and small children

Jul 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

*Disappointing Experience at [Sandos Playacar] I'm extremely disappointed with my recent stay at [Sandos Playacar]The staff seemed completely uninterested in ensuring a pleasant experience for guests. Their attitude was unfriendly and unhelpful, which set the tone for the rest of my stay. The facilities were also subpar. The rooms were not well-maintained, and the amenities were lacking. It felt like the resort hadn't invested in updating or renovating their facilities in a long time. To make matters worse, the rules were ridiculously strict. It felt like they didn't trust their guests at all. The lack of flexibility and understanding from the management team was staggering. The early closures of the bars and food courts at the pool area were a major letdown. As someone who enjoys unwinding with a drink or a bite to eat by the pool, I was surprised and disappointed that these amenities weren't available later in the day. It felt like the resort wasn't designed to accommodate guests who wanted to relax and enjoy themselves. What really stood out to me, however, was the noticeable difference in how staff interacted with guests. I couldn't help but feel that there was a racial disparity in the service I received compared to others. This feeling of being treated unfairly based on my race was really disappointing and took away from what should have been a relaxing experience. To add insult to injury, the pictures on the resort's website were completely misleading. The images

Stayed 6 nights in Jun 2025