Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Hot Tub
Bar
Room service

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪18 min walk‬
Quinta Avenida
‪7 min drive‬
Playa del Carmen Maritime Terminal
‪7 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Platinum King Junior Suite Ocean Front

538 sq ft
Ocean view
Sleeps 3
1 King Bed

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

538 sq ft
Sleeps 4
1 King Bed

Jr Suite Hacienda

388 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

Good

786 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Platinum King Junior Suite

538 sq ft
Sleeps 3
1 King Bed

Select Superior Adults Only

Good

334 sq ft
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

Very good

322 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Platinum King Master Suite Ocean Front

538 sq ft
Ocean view
Sleeps 4
1 King Bed

Riviera Family King Junior Suite

Good

569.3 sq ft
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

Very good

560 sq ft
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Playa del Carmen

Located in Playacar, Sandos Playacar All Inclusive is within 2 miles (3 km) of popular attractions such as Xaman Ha Aviary and Playacar Golf Club. This 819-room, 4-star property has 8 outdoor pools along with a full-service spa and a free water park.

What's nearby

Playacar Beach - 3 min walk - 0.2 miles
Playacar Golf Club - 18 min walk - 1.0 mile
Quinta Avenida - 7 min drive - 2.0 miles
Playa del Carmen Maritime Terminal - 7 min drive - 2.0 miles
Xcaret Eco Theme Park - 11 min drive - 4.2 miles

Getting around

Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

‪Festival Grand Buffet - ‬2 min walk
‪Rosa Roja - ‬10 min walk
‪El Gaucho Steakhouse - ‬7 min walk
‪Cupcake Cafe - ‬1 min walk
‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Sandos Playacar All Inclusive features a full-service spa, 8 outdoor pools, and a free water park. There's free parking, and an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach property include a children's pool, a gym, and a sauna.

42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. Free minibar items, balconies, and coffee makers are also standard.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, German, Italian, Portuguese, Spanish

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

2 swim-up bars
3 poolside bars
6 bars/lounges
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Things to do

8 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Mini golf
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Steam room
Surfing/bodyboarding
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

22 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

3 floors
7 buildings
Banquet hall
Built in 2004
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Sandos Playacar All Inclusive?

Sandos Playacar All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include scuba lessons, kayaking, and sailing.

What's there to do within easy reach of Sandos Playacar All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Is parking available on site at Sandos Playacar All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Sandos Playacar All Inclusive?

Spa Sandos is the property's spa and services include prenatal massages, Thai massages, body wraps, and reflexology.

Does Sandos Playacar All Inclusive have a casino?

No, Sandos Playacar All Inclusive doesn't have a casino.

Is there an indoor pool at Sandos Playacar All Inclusive?

No, this property doesn't have an indoor pool; however, there are 8 outdoor pools and a hot tub.

Is Sandos Playacar All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 8 outdoor pools, 3 poolside bars, and 9 restaurants.

Does Sandos Playacar All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Sandos Playacar All Inclusive have a restaurant that serves breakfast?

No, Sandos Playacar All Inclusive doesn't have a restaurant that serves breakfast.

Does Sandos Playacar All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Sandos Playacar All Inclusive.

Does Sandos Playacar All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Sandos Playacar All Inclusive?

The closest major airport to Sandos Playacar All Inclusive is Cozumel Intl. Airport (CZM), which is 20.3 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Sandos Playacar All Inclusive?

Yes, every guestroom at Sandos Playacar All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Playacar All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sandos Playacar All Inclusive.

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Johnny

May 8, 2025

Liked: Staff & service

Stayed 7 nights in May 2025

4/10 Poor

ALINA, Magnolia

Traveled with family

Apr 14, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The staff is really rude and not helpful. The food is terrible. The are very limited choices in the buffet and it seems they just remix dinner and serve it for breakfast and lunch. It's very dark on the pathways to the rooms at night. We had to move rooms bc the AC didn't work and the ceiling in the bathroom was leaking. I would not stay at this resort again.

Stayed 4 nights in Apr 2025

6/10 Okay

Jamario

Apr 14, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

Maxim

Apr 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice and friendly, great for kids and family.

Stayed 6 nights in Apr 2025

10/10 Excellent

Marina

Traveled with family

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great

Stayed 8 nights in Apr 2025

2/10 Terrible

Juan

Apr 9, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 5 nights in Apr 2025

2/10 Terrible

AYDEE

Traveled with family

Apr 8, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again, we’ll go back to this hotel

I invited 30 other members of my family half of them had to get moved 3 to 4 different times because either the AC didn’t work. The water pressure was very bad room conditions are horrible.

Stayed 10 nights in Mar 2025

6/10 Okay

Mark

Traveled with family and small children

Apr 8, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Fridge and phone didn't work when we got there. Top bunk of bunk bed rail was broken and they just came and removed it on day two of a seven night trip and never came back to repair it. So my 11 year old slept up there with no railing just hoping he didn't roll off.

Stayed 7 nights in Mar 2025

6/10 Okay

LaNija

Traveled with group

Apr 8, 2025

Liked: Amenities, property conditions & facilities

I really wanted to like this property. I’ve been to other resorts before, and there was a lot of inconveniences that occurred with this trip. My room was supposed to be ready the night before because my flight delayed one day. However, my bathroom was not cleaned, neither was the fridge, and the floor was dusty with sand. They had an entire extra day and my space was still unclean when I was supposed to be there the day before. The food was OK, not super ecstatic about it. The grand hall was the one place I really liked and the steakhouse. I left a very valuable item in my room, that I know for sure. However, management refuses to respond. The customer service email is pointless because no one responded. Trying to reach the front desk is a hassle and after two weeks of consistently trying to reach them. They told me it was not in the room, when I know, I left it on top of the bed because I made the bed before I left. I don’t understand why they just refuse to let me know that the item is there other than the fact that I am a foreign traveler, and they didn’t want to deal with shipping the item out to me even when it’s at my expense. Overall, probably would not pick this property again. I was only here for a wedding and it was not my choice.

Stayed 4 nights in Jan 2025

10/10 Excellent

David

Traveled with family and small children

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property is great for kids. Water parks are amazing and the ocean is beautiful.

Stayed 11 nights in Mar 2025

8/10 Good

Dustin

Apr 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Adrijana

Apr 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property! Lots to do on the report and in nearby gated community.

Stayed 5 nights in Mar 2025

10/10 Excellent

Milena

Apr 3, 2025

Stayed 5 nights in Mar 2025

2/10 Terrible

Jocelyn

Traveled with family and small children, Traveled with family

Apr 3, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room had mold and was dirty, all the restaurants were not availablie for booking. They never gave us a map nor showed us how where the transportation stops were located. Poor customerservice

Stayed 2 nights in Apr 2025

8/10 Good

Jaime

Apr 3, 2025

Stayed 7 nights in Mar 2025

10/10 Excellent

Sharon

Apr 3, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

MARY CHRISTINE

Apr 2, 2025

The

Stayed 7 nights in Mar 2025

10/10 Excellent

Kimberly

Traveled with family

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to relax and have a great time.

Stayed 4 nights in Mar 2025

6/10 Okay

Athenia

Traveled with family

Apr 1, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 3 nights in Mar 2025

10/10 Excellent

George

Traveled with family and small children

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed our all inclusive trip. Just wish the bars stayed open past 1130

Stayed 5 nights in Mar 2025

4/10 Poor

Carolena Dawn

Mar 30, 2025

Stayed 5 nights in Mar 2025

6/10 Okay

Julie

Traveled with family

Mar 30, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The location is excellent. The beach is beautiful. Pools are nice. Food was good. Rooms are clean, but poorly maintained. Almost all elevators were broken. VIP access was useless. Found zero benefit.

Stayed 8 nights in Mar 2025

8/10 Good

Grace

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

8/10 Good

Jason Allan

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had a great week there! My only complaint was they ran out of margarita mix for the last 2.5 days we were there. Lots of other drinks to have instead, but I was really enjoying the line margaritas!

Stayed 7 nights in Mar 2025

6/10 Okay

Keilly

Traveled with family and small children

Mar 28, 2025

Liked: Staff & service

The grounds were gorgeous and the staff were amazing. Our room was outdated, space under door where scorpion got in, broken AC, tub leaked all over floor, also didn’t like getting turned away for blue bracelets.

Stayed 11 nights in Mar 2025