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Sandos Playacar Beach Resort - All Inclusive

4.0 out of 5.0

Recent guest reviews

Everything is great there!!! The buffet is great. Wide selection of restaurants you can choose from.

Excellent resort , all the comforts needed by anyone , plenty to do , close to city.

Even though the hotel was fully occupied, we were always served with a smile from their staff. It was my first time there and I can't wait to go back!

We went to celebrate my daughters 1st birthday. Stayed in the King with a pool view and it was great! Room was clean, everyone helped us around throughout our whole stay. This resort was in a great location, good food, and activities. The staff here found a way to make even the rainy days fun! I would recommend this resort and location to anyone. We will definitely be back one day! My daughter loved it and enjoyed every every bit of it. Thank you Sandos.

The hotel is very nice it has a private beach nice pools very clean all the employees are friendly food was good specially breakfast at the buffet.

Loved the live entertainment at night! And the beach was gorgeous!

Everything was great just the staff has to be more friendly, they never were rude just they look to serious.

This is our second stay. The beach is one of the best in cancun. Lots of chairs and palapas for shade. Need to have theme nights at buffet. Good coffee place. Food at ala cartes is ok, nothing great. Brazilian restaurant is good. Italian was ok.

Hay que destacar la excelente atención de todo el personal. Excelentisimos shows cada noche. Muy buena comida tanto el los buffets como en los restaurantes especializados

I really like the activities at the beach and the shows at night. I understand tha breakfast is busy at the restaurants but I believe that everyone deserves the same treatment and attention ( not just because of tips)

Absolutely loved our vacation at Sandos. We just got home 2 days ago and did not want to leave. My husband our twin 12 year old boys met another family there and we all loved it. The food was delicious, the beach was amazing. Great pools, rooms were just fine, very clean, we had to call maintenance on a couple of broken things and they fixed them asap! Would go back again for sure!

We'd recommend this hotel due to its great beach. We're lucky to get a room close to beach as the majority lived in new buildings approx. 1 mile from it. The information about shuttles is false as there're 3 shuttles for 9 people/each but they run sporadically with too long intervals, so people with kids and aging guests have to walk to the beach. Besides, we want people to know that if you'll need assistance you better avoid asking Front Desk Manager Mireia Andres as she is rude, unprofessionally unfriendly and demonstrates CUSTOMER-NO-SERVICE. Unlike Hotel Manager Mr. Luis Ramirez, who is accessible, by the way, to help. Our great "Thanks" to Mr. Ramirez!!!

Me and my husband visited Sandos Playacar for 7 days this December. From the moment we arrived at the hotel the customer service was great and prompt. We enjoyed the all inclusive meals and drinks. 14 places to eat and drink, and the food was great overall and served hot. The only complaint about the food is the variety within the restaurants. They could offer a couple different options in the buffets to make sure the food options available are always changing. The rooms are cleaned and well taken care of, however some items like the ironing boards may be a little outdated and hard or impossible to close. Our mini fridge was not working when we arrived, and they had replaced it in less than an hour after the call was made. The hotel is really in a beautiful place on the beach where you can actually enjoy the beach and even swim, kayak, jet ski ($55 for a half hour was reasonable) or take a ride on a sail boat with an professional for around $30 for a 45 minutes. I really also loved the idea of them doing different activates on the beach every day, from games to conga lines and bull rodeo etc. They try to make sure there are lots of activates available for every one in the family. Overall the stay was wonderful and we would like to bring the entire family next year! We were very pleased about the entire experience and felt blessed for choosing Sandos Playacar after 4 months of searching for the perfect and also affordable place to spend our vacation.

the most upset thing was the main buffet is under constructions, and it was not very enjoyable to stay in line to get into small buffet by the beach

the people who worked at the resort were absolutely great, they were there to assist and if you happened to get lost get you on the the right path.. the food and choices were fine and the entertainment was great. the rock band on Friday was outstanding. I can,t wait to return

The place is being renovated and will be nice when the work has been completed but: I have been to this location five times which includes the recent stay. I have never asked for an upgrade but have always received one at check-in. I invited 3 other people to travel to the resort telling them about the fabulous accommodations. Much to my surprise they would not upgrade any of us and did not appear to care that I had been there many times in the past .. The basic rooms are dated, and ours had cracked tiles on the floor, the bathroom sink was cracked, the refrigerator worked poorly, and it was not the cleanest place. The other guests room was equally as bad and the refrigerator did not work at all.. One thing for sure is the beds and pillows were comfortable.. The staff was also very rude. I will not be going g back, there are many other choices in the area.

Our stay was great at Sandos Playacar. The french restaurant was the best. The beach is beautiful. The only con we had was having to take hotel transportation to go some places in the hotel. Sometimes the wait for the trolley was too long.

Nice place --stayed 10 days -- beach was nice --all sand --no rocks -- water is calm and shallow --got rough enough 1 day to body surf--- sufficient shade on beach with plenty of seating--- the resort provides a lot of entertainment on beach during day including bands and dance alongs and even sets up buffet on beach on some days --there are 2 volley ball nets --stayed in adult section -rooms are nice with huge 2 person hot tub -- maid kept room spotless -- good mattress--nice pool in aldult section with swim up bar --unfortunately - adult section is about 8 0r 10 minute walk to beach -- trollys provided hold only 6 or 8 people and run very infrequently -would be tough on people with trouble walking-- food was very good --great cuts of meat even the hamburgers were top quality - they were as good as anything we get in new York --- we went during shoulder season so resort was not fully booked and management opened all restaurants without any limit or reservations --great call by management --on down side they use plastic reusable cups not disposable cups throughout the grounds -we both picked up a cold while there and heard a lot of guests with same cough --if you stay in adult section you can go to premium bar where you can witness the cups being cleaned --they are all hand cleaned-- jose in premium bar in main lobby is a real good guy and does a good job cleaning the cups ---another outstanding employee was pedero he walks resort and requests info from guests trying to improve everyone's stay----if your going to stay long enough ---rent a car---use Alamo--- they were great and didn't jerk you around ---check with your credit card they should cover collision and theft so you only need to take additional liability --which you should definitely purchase -- car can be used to visit #1 coba #2 ek balam and chichen-itza # 3 xcaret---------at coba and ek-balam you can still climb the pyramids ----

This hotel was amazing! I want to go back for a health and wellness journey. Their spa and gym is huge and they serve chlorophyll and mint water that is addictive! So much to do, ad The coolest rooms I have ever stayed in! Thinking it would be a great place to return for my husband and I's 1 or 5 year anniversary. So amazing! I have reccommended a few friends that have gonea and went over the past 3 years. They all come back very greatful they took my word for it!

The hotel was great! We really enjoyed the hotel and amenities that came with the hotel. This is hotel was certainly geared towards kids 13 and under. There wasn't much to do for adult activities. The only reason why I wouldn't recommend this hotel was due to the bed/rooms. The beds were terribly uncomfortable and the rooms were not everything that the pictures lead them to be. It was almost like sleeping on a cement block.

Paseo Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Playacar within a mile (2 km) of Playacar Golf Club, Sandos Playacar Beach Resort - All Inclusive is within a few miles (5 km) of Playa del Carmen Maritime Terminal. This 543-room, 4-star resort has 8 outdoor pools along with a full-service spa and 10 restaurants. It's on the beach and also close to Xcaret Eco Theme Park and Yucatek Divers.


Dining

This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 543 air-conditioned rooms feature free minibar items, balconies, and coffee makers. Guests can expect to find 32-inch plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also standard.


Property features

Guests of Sandos Playacar Beach Resort - All Inclusive have access to a full-service spa, 8 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Standard Room

Full 2 | King 1 | Sleeps 4

Jr Suite Hacienda

Full 2 | King 1 | Sleeps 5

Superior Ocean Front Adults Only

King 1 | Sleeps 2

Jr Suite Riviera with Jacuzzi

Full 2 | King 1 | Sleeps 5

Guest reviews for Sandos Playacar Beach Resort - All Inclusive

Everyone (17) Couples (33) Family (33) Friends (6)
5

excellent

Everyone

Everything is great there!!! The buffet is great. Wide selection of restaurants you can choose from.

By on Nov 12, 2017

Review comment responded on Nov 15, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your expererience. It is great to read you enjoyed the buffet and restaurants as well as the cleanliness of our grounds. On the other side, we appreciate your comments about the kids arcade, you can be sure they will be addressed. We hope to welcome you in the future. Kind regards,

5
Everyone

Excellent resort , all the comforts needed by anyone , plenty to do , close to city.

By on Nov 2, 2017

Review comment responded on Nov 4, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for taking the time to share your experience. It is great to know that you enjoyed our facilities and service in general. We hope to have the opportunity to welcome you back in the future. Kind regards,

5

very nice and clean hotel.

Everyone

Even though the hotel was fully occupied, we were always served with a smile from their staff. It was my first time there and I can't wait to go back!

By on Oct 15, 2017

Review comment responded on Oct 17, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for sharing your feedback. We are glad to read that you enjoyed our facilities and the attention provided by our staff. We are already looking forward to welcoming you back. Kind regards,

5

great resort, amazing staff

Everyone

We went to celebrate my daughters 1st birthday. Stayed in the King with a pool view and it was great! Room was clean, everyone helped us around throughout our whole stay. This resort was in a great location, good food, and activities. The staff here found a way to make even the rainy days fun! I would recommend this resort and location to anyone. We will definitely be back one day! My daughter loved it and enjoyed every every bit of it. Thank you Sandos.

By , from Sterling, VA on Oct 12, 2017

Review comment responded on Oct 14, 2017

Dear guest, Thank you for having chosen our hotel to celebrate your daughter's first birthday. It is a pleasure to know that you enjoyed your stay and that you specially appreciate the attention provided by the entire team. We hope to have the opportunity of welcoming you back soon. Kind regards,

5

very nice place

Everyone

The hotel is very nice it has a private beach nice pools very clean all the employees are friendly food was good specially breakfast at the buffet.

By , from Pennsylvania on Oct 6, 2017

Review comment responded on Oct 12, 2017

Dear guest, Thank you for choosing our hotel to spend your vacations and for sharing your feedback regarding your stay. We are glad to read you enjoyed our facilities, the food offering and the buffet and the friendliness of our staff. It will be a pleasure to welcome you back in the future. Kind regards,

4
Everyone

Loved the live entertainment at night! And the beach was gorgeous!

By on Sep 30, 2017

Review comment responded on Oct 2, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for taking the time to share your feedback. It is great to read you loved our nightly entertainment as well as our beach. We look forward to welcoming you back. Kind regards,

5
Everyone

Everything was great just the staff has to be more friendly, they never were rude just they look to serious.

By on Aug 19, 2017

Review comment responded on Aug 21, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for taking the time to share your feedback. We are glad to read your stay was great and we hope to have the opportunity to welcome you back in the future. Kind regards,

4

great beach!

Everyone

This is our second stay. The beach is one of the best in cancun. Lots of chairs and palapas for shade. Need to have theme nights at buffet. Good coffee place. Food at ala cartes is ok, nothing great. Brazilian restaurant is good. Italian was ok.

By , from MD, USA on Jun 3, 2017

Review comment responded on Jun 5, 2017

Dear guest, Thank you for taking the time to share a review about your second experience at Sandos Playacar Beach Resort. We are glad to read that once again you enjoyed the beach, our facilities and the attention of our hard-working staff. We will be delighted to welcome you back in the future. Sincerely,

4

nice hotel

Everyone

I really like the activities at the beach and the shows at night. I understand tha breakfast is busy at the restaurants but I believe that everyone deserves the same treatment and attention ( not just because of tips)

By on May 17, 2017

Review comment responded on May 20, 2017

Dear guest, While extending you a warm regard, I would like to thank you for sharing your opinion regarding your recent stay at our hotel. It is a pleasure to read that you enjoyed the activities on the beach and the nightly shows. We hope to have the host you again soon. Kind regards,

4

nice resort with a beautiful beach!

Everyone
Pool view room These guys are running around everywhere! Our room was a pool view in the family section but if I stepped out to the left you could see the beach Amazing

Absolutely loved our vacation at Sandos. We just got home 2 days ago and did not want to leave. My husband our twin 12 year old boys met another family there and we all loved it. The food was delicious, the beach was amazing. Great pools, rooms were just fine, very clean, we had to call maintenance on a couple of broken things and they fixed them asap! Would go back again for sure!

By , from sioux Falls, SD on Feb 26, 2017

Review comment responded on Mar 15, 2017

Dear guest, While extending you a warm regard, I would like to thank you for sharing your views and comments through this social media site regarding your recent stay at Sandos Playacar. We are delighted to read that you enjoyed your visit with us, especially due to our quality and selection of food and our amazing beach. Rest assured that we will keep working hard to improve the state of our facilities and elevate the quality of our services. Thank you again for the valuable feedback you share with all readers of this social media outlet. Warm regards,