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Sandos Playacar Beach Resort - All Inclusive

4.0 out of 5.0

Recent guest reviews

We stayed for about 7 days. The area where the hotel is in Playa car is very exclusive and private. It felt safe , but it also felt like being in the United States . Not Mexico at all . As far as the hotel , we didn't really like it that much . Beds were hard, and sagging on side where the only plug for phone was. Rooms smelled like mildew, and had black mold/mildew on walls in bathroom by tub. The rooms zupposedlt were the newest, but furniture was worn, and it looked like the room never saw days rest. Entertainment was not very good, more for kids, and very poor english. Adult club had no music at pool, and no entertainment on select club side of beach. Food was decent, and restaurants were pretty, and new. Beach was nice. There are a lot of sales people walking around trying to sell spa services and timeshares, and we even sat through a timeshare speech for over 2 hours. Overall, the people were very friendly that worked at the resort, much more friendly than they were in the Dominican Republic. Just the place was reallyboring. We are 30 and we don't like to party that much, but we were expecting to have some music on the beach or by the adult pool with a swim-up bar but it was so boring and dead, that it was almost depressing. Also, we got put in the family section, even after we tried to pay for an upgrade to another area, which I suppose isn't their fault if they are full, but beware, you can hear everything that happens in the rooms next to you.

I liked that Sandos had enough daily activities to choose from that I never got bored. I very much enjoyed the wide beach, with clear water and nothing underfoot. The grounds were very well maintained. Lots of variety in the buffet, as well as several small lunch venues, rotating dinner options, even a coffee shop! Housekeeping kept my room clean and tidy and were quick to bring me extra blankets and assistance with the room safe. If I were to go again, I'd upgrade to an ocean view room because the lay-out of the resort doesn't offer afford good pool/garden views. The sauna and steam rooms came in very useful during the few times it rained during my stay. Watch out for the time-share reps, they are persistent! The vendors on the beach were never pushy, and no matter what time of day, or location in the resort, I always felt safe.

Hotel is very nice. Staff are very friendly. No concern whatsoever about safety. Buffet was excellent. Wide variety of food and drinks available. Service is excellent.

Family of six had high expectations and experience surpassed all. (I think our American president should visit your resort see how wonderful your people are)

I'd say our one dissapointment is the staff. Guest services staff and check in are not good with the exception of Manuel (i think that was his name) and the supervisor. I would give them to the rest a good customer service training and empowerment. Be prepared for long waits for dinner, they do not have a cleaning table staff and rather use the same waiters to clear the tables. You will see empty tables inside and people waiting to be seated. We were told that the waiting time is because they offer a 7 course meal. I wiuld rather have 4 and not wait an hour to be seated. Food: Asiana restaurant was awesome. We went twice there. Good fried cheese, sushi, and miso soup. Gaucho was just ok. Asked for a medium cooked steak and I was given a well done piece. Empanadas de carne are ok. The salad, desserts and bread section is shared with the Brazilian restaurant. The italian restaurant is good, not great. They could cut the 7 course dinner to 4 or 5 at max. Breakfast buffett is great. You get everything you can ask for. Loved tge cochinita pibil and the enchiladas. Pool area is good and very close to the beach. Beach area is the best. Very family oriented.

The food in this Sandos hotel is great I was really pleased and the beach was amamzing so beautiful with really nice sand however the rooms are TERRIBLE when we got there it seem like didn’t change the sheets and I knew they didn’t clean the foods because there was a nasty q-tip and I left I left it there to see if you really do clean the floor when they clean and it was never picked up the whole stay we where there so they never cleaned like they should have. Also the NASTEST thing happens we got back for the beach and found a GIANT COCKROACH I was so disgusted. My husband called to front desk and they didn’t seem to care watch was really upsetting but I left it at that. Also there was a lot of mosquitoes in room horrible...there was moled all over the bathroom and shower and had water dripping for the calling. If your don’t care about the room condition this hotel is for you because everything else is great but the rooms ..they are terrifieing

Everything is great there!!! The buffet is great. Wide selection of restaurants you can choose from.

Excellent resort , all the comforts needed by anyone , plenty to do , close to city.

Even though the hotel was fully occupied, we were always served with a smile from their staff. It was my first time there and I can't wait to go back!

We went to celebrate my daughters 1st birthday. Stayed in the King with a pool view and it was great! Room was clean, everyone helped us around throughout our whole stay. This resort was in a great location, good food, and activities. The staff here found a way to make even the rainy days fun! I would recommend this resort and location to anyone. We will definitely be back one day! My daughter loved it and enjoyed every every bit of it. Thank you Sandos.

The hotel is very nice it has a private beach nice pools very clean all the employees are friendly food was good specially breakfast at the buffet.

Loved the live entertainment at night! And the beach was gorgeous!

Everything was great just the staff has to be more friendly, they never were rude just they look to serious.

This is our second stay. The beach is one of the best in cancun. Lots of chairs and palapas for shade. Need to have theme nights at buffet. Good coffee place. Food at ala cartes is ok, nothing great. Brazilian restaurant is good. Italian was ok.

Hay que destacar la excelente atención de todo el personal. Excelentisimos shows cada noche. Muy buena comida tanto el los buffets como en los restaurantes especializados

I really like the activities at the beach and the shows at night. I understand tha breakfast is busy at the restaurants but I believe that everyone deserves the same treatment and attention ( not just because of tips)

Absolutely loved our vacation at Sandos. We just got home 2 days ago and did not want to leave. My husband our twin 12 year old boys met another family there and we all loved it. The food was delicious, the beach was amazing. Great pools, rooms were just fine, very clean, we had to call maintenance on a couple of broken things and they fixed them asap! Would go back again for sure!

We'd recommend this hotel due to its great beach. We're lucky to get a room close to beach as the majority lived in new buildings approx. 1 mile from it. The information about shuttles is false as there're 3 shuttles for 9 people/each but they run sporadically with too long intervals, so people with kids and aging guests have to walk to the beach. Besides, we want people to know that if you'll need assistance you better avoid asking Front Desk Manager Mireia Andres as she is rude, unprofessionally unfriendly and demonstrates CUSTOMER-NO-SERVICE. Unlike Hotel Manager Mr. Luis Ramirez, who is accessible, by the way, to help. Our great "Thanks" to Mr. Ramirez!!!

Me and my husband visited Sandos Playacar for 7 days this December. From the moment we arrived at the hotel the customer service was great and prompt. We enjoyed the all inclusive meals and drinks. 14 places to eat and drink, and the food was great overall and served hot. The only complaint about the food is the variety within the restaurants. They could offer a couple different options in the buffets to make sure the food options available are always changing. The rooms are cleaned and well taken care of, however some items like the ironing boards may be a little outdated and hard or impossible to close. Our mini fridge was not working when we arrived, and they had replaced it in less than an hour after the call was made. The hotel is really in a beautiful place on the beach where you can actually enjoy the beach and even swim, kayak, jet ski ($55 for a half hour was reasonable) or take a ride on a sail boat with an professional for around $30 for a 45 minutes. I really also loved the idea of them doing different activates on the beach every day, from games to conga lines and bull rodeo etc. They try to make sure there are lots of activates available for every one in the family. Overall the stay was wonderful and we would like to bring the entire family next year! We were very pleased about the entire experience and felt blessed for choosing Sandos Playacar after 4 months of searching for the perfect and also affordable place to spend our vacation.

the most upset thing was the main buffet is under constructions, and it was not very enjoyable to stay in line to get into small buffet by the beach

Paseo Xaman-Ha Playa del Carmen QROO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Playacar, Sandos Playacar Beach Resort - All Inclusive is within a mile (2 km) of sights such as Mahi Golf Course and Playacar Golf Club. This 543-room, 4-star resort has 8 outdoor pools along with a full-service spa and 10 restaurants. It's on the beach and also close to Xcaret Eco Theme Park and Playa del Carmen Maritime Terminal.


Dining

This resort is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 543 air-conditioned rooms feature free minibar items, balconies, and coffee makers. Guests can expect to find 32-inch plasma TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free bottled water, ceiling fans, and laptop-compatible safes are also standard.


Property features

Guests of Sandos Playacar Beach Resort - All Inclusive have access to a full-service spa, 8 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 2100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a health club, and a spa tub.

Room options

Standard Room

Full 2 | King 1 | Sleeps 4

Jr Suite Hacienda

Full 2 | King 1 | Sleeps 5

Superior Ocean Front Adults Only

King 1 | Sleeps 2

Jr Suite Riviera with Jacuzzi

Full 2 | King 1 | Sleeps 5

Guest reviews for Sandos Playacar Beach Resort - All Inclusive

Everyone (22) Couples (33) Family (34) Friends (6)
3

okay food, nice beach

Everyone

We stayed for about 7 days. The area where the hotel is in Playa car is very exclusive and private. It felt safe , but it also felt like being in the United States . Not Mexico at all . As far as the hotel , we didn't really like it that much . Beds were hard, and sagging on side where the only plug for phone was. Rooms smelled like mildew, and had black mold/mildew on walls in bathroom by tub. The rooms zupposedlt were the newest, but furniture was worn, and it looked like the room never saw days rest. Entertainment was not very good, more for kids, and very poor english. Adult club had no music at pool, and no entertainment on select club side of beach. Food was decent, and restaurants were pretty, and new. Beach was nice. There are a lot of sales people walking around trying to sell spa services and timeshares, and we even sat through a timeshare speech for over 2 hours. Overall, the people were very friendly that worked at the resort, much more friendly than they were in the Dominican Republic. Just the place was reallyboring. We are 30 and we don't like to party that much, but we were expecting to have some music on the beach or by the adult pool with a swim-up bar but it was so boring and dead, that it was almost depressing. Also, we got put in the family section, even after we tried to pay for an upgrade to another area, which I suppose isn't their fault if they are full, but beware, you can hear everything that happens in the rooms next to you.

By , from California on Jan 20, 2018

Review comment responded on Jan 22, 2018

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for taking the time to share your feedback. It is regrettable to read that our hotel was not up to your expectations. You can be sure that we will keep working hard to improve all our services and facilities. Kind regards,

4
Everyone

I liked that Sandos had enough daily activities to choose from that I never got bored. I very much enjoyed the wide beach, with clear water and nothing underfoot. The grounds were very well maintained. Lots of variety in the buffet, as well as several small lunch venues, rotating dinner options, even a coffee shop! Housekeeping kept my room clean and tidy and were quick to bring me extra blankets and assistance with the room safe. If I were to go again, I'd upgrade to an ocean view room because the lay-out of the resort doesn't offer afford good pool/garden views. The sauna and steam rooms came in very useful during the few times it rained during my stay. Watch out for the time-share reps, they are persistent! The vendors on the beach were never pushy, and no matter what time of day, or location in the resort, I always felt safe.

By , from Marin County, CA on Jan 9, 2018

Review comment responded on Jan 10, 2018

Dear guest, Thank you so much for taking the time to hsare a detailed feedback about your recent stay with us. It is great to read you appreciated our beautiful beach, our entertainment program, the cleanliness and the sauna and steam rooms. We hope to welcome you back in the future. Kind regards,

5

very nice hotel by the beach!

Families

Hotel is very nice. Staff are very friendly. No concern whatsoever about safety. Buffet was excellent. Wide variety of food and drinks available. Service is excellent.

By , from Detroit on Jan 4, 2018

Review comment responded on Jan 4, 2018

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for taking the time to share your experience. It is good to know you specially appreciated the friendliness of our staff and the cleanliness of the resort. We also appreciate your observations regarding the mini-golf, you can be sure we will take it into consideration. We hope to have the opportunity to welcome you back in the future. Kind regards,

5

expectations

Everyone

Family of six had high expectations and experience surpassed all. (I think our American president should visit your resort see how wonderful your people are)

By , from minnesota on Jan 1, 2018

Review comment responded on Jan 2, 2018

Dear guest, Thank you for taking the time to share your impressions about your recent stay at Sandos Playacar Beach Resort. It is gratifying to read that your experience surpassed your expectations and that you specially enjoyed the attention of our staff. We will be looking forward to hosting you in the future. Kindest wishes,

4

great beach and food will not get you sick.

Everyone

I'd say our one dissapointment is the staff. Guest services staff and check in are not good with the exception of Manuel (i think that was his name) and the supervisor. I would give them to the rest a good customer service training and empowerment. Be prepared for long waits for dinner, they do not have a cleaning table staff and rather use the same waiters to clear the tables. You will see empty tables inside and people waiting to be seated. We were told that the waiting time is because they offer a 7 course meal. I wiuld rather have 4 and not wait an hour to be seated. Food: Asiana restaurant was awesome. We went twice there. Good fried cheese, sushi, and miso soup. Gaucho was just ok. Asked for a medium cooked steak and I was given a well done piece. Empanadas de carne are ok. The salad, desserts and bread section is shared with the Brazilian restaurant. The italian restaurant is good, not great. They could cut the 7 course dinner to 4 or 5 at max. Breakfast buffett is great. You get everything you can ask for. Loved tge cochinita pibil and the enchiladas. Pool area is good and very close to the beach. Beach area is the best. Very family oriented.

By , from Nebraska on Dec 28, 2017

Review comment responded on Jan 2, 2018

Dear guest, Thank you for your preference and for taking the time to share your vacation experience through this website. It is great to know that you enjoyed the beach area and the variety of food offerings. On the other side, we regret to read you left with a poor impression of our customer service. You can be sure that we will keep working to improve our services and facilities. Kindest regards,

3

rooms are horrible

Everyone

The food in this Sandos hotel is great I was really pleased and the beach was amamzing so beautiful with really nice sand however the rooms are TERRIBLE when we got there it seem like didn’t change the sheets and I knew they didn’t clean the foods because there was a nasty q-tip and I left I left it there to see if you really do clean the floor when they clean and it was never picked up the whole stay we where there so they never cleaned like they should have. Also the NASTEST thing happens we got back for the beach and found a GIANT COCKROACH I was so disgusted. My husband called to front desk and they didn’t seem to care watch was really upsetting but I left it at that. Also there was a lot of mosquitoes in room horrible...there was moled all over the bathroom and shower and had water dripping for the calling. If your don’t care about the room condition this hotel is for you because everything else is great but the rooms ..they are terrifieing

By , from ohio on Dec 17, 2017

Review comment responded on Dec 22, 2017

Dear guest, While extending you a warm regard, I would like to deeply thank you for sharing your comments regarding your recent stay at Sandos Playacar Beach Resort. While we appreciate your comments regarding our property and our food selection, we are sorry to read of the poor impression you left with regarding the cleanliness. You can rest assured that at Sandos Playacar we will keep up the good work and will work hard to keep improving our services and facilities. Kindest wishes,

5

excellent

Everyone

Everything is great there!!! The buffet is great. Wide selection of restaurants you can choose from.

By on Nov 12, 2017

Review comment responded on Nov 15, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your expererience. It is great to read you enjoyed the buffet and restaurants as well as the cleanliness of our grounds. On the other side, we appreciate your comments about the kids arcade, you can be sure they will be addressed. We hope to welcome you in the future. Kind regards,

5
Everyone

Excellent resort , all the comforts needed by anyone , plenty to do , close to city.

By on Nov 2, 2017

Review comment responded on Nov 4, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for taking the time to share your experience. It is great to know that you enjoyed our facilities and service in general. We hope to have the opportunity to welcome you back in the future. Kind regards,

5

very nice and clean hotel.

Everyone

Even though the hotel was fully occupied, we were always served with a smile from their staff. It was my first time there and I can't wait to go back!

By on Oct 15, 2017

Review comment responded on Oct 17, 2017

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your vacation destination and for sharing your feedback. We are glad to read that you enjoyed our facilities and the attention provided by our staff. We are already looking forward to welcoming you back. Kind regards,

5

great resort, amazing staff

Everyone

We went to celebrate my daughters 1st birthday. Stayed in the King with a pool view and it was great! Room was clean, everyone helped us around throughout our whole stay. This resort was in a great location, good food, and activities. The staff here found a way to make even the rainy days fun! I would recommend this resort and location to anyone. We will definitely be back one day! My daughter loved it and enjoyed every every bit of it. Thank you Sandos.

By , from Sterling, VA on Oct 12, 2017

Review comment responded on Oct 14, 2017

Dear guest, Thank you for having chosen our hotel to celebrate your daughter's first birthday. It is a pleasure to know that you enjoyed your stay and that you specially appreciate the attention provided by the entire team. We hope to have the opportunity of welcoming you back soon. Kind regards,