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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach fun in outdoor pool, near Punta Esmeralda Beach

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Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
In-room safe, blackout drapes, soundproofing, iron/ironing board
Terrace/patio
Outdoor pool
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Playa 88
    ‪11 min walk‬
  • Place, Mamitas Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪94 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)
  • 294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room

7.8 out of 10
Good
(9 reviews)
  • 294 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room

7.8 out of 10
Good
(8 reviews)
  • 294 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 294 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room Standard

  • 215 sq ft
  • Sleeps 2

View all photos for Room Superior

In-room safe, blackout drapes, soundproofing, iron/ironing board

Room Superior

  • 322 sq ft
  • Sleeps 2

View all photos for Double Room Superior

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room Superior

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Luxury

In-room safe, blackout drapes, soundproofing, iron/ironing board

Suite Luxury

  • 322 sq ft
  • Sleeps 2

View all photos for Double Suite Luxury

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Suite Luxury

  • 484 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio within a short walk of Punta Esmeralda Beach, Hotel Punta Esmeralda Playa del Carmen is within 2 miles (3 km) of other popular sights such as Mamitas Beach. This 28-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Playa del Carmen and also close to Gran Coyote Golf and Playa del Carmen Maritime Terminal.

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 0.6 miles
  • Playa 88 - 11 min walk - 0.6 miles
  • Mamitas Beach - 3 min drive - 1.6 miles
  • Gran Coyote Golf - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Naos - ‬17 min walk
  • ‪Sunset Grill - ‬6 min walk
  • ‪Hadar - ‬17 min walk
  • ‪illy cafe - ‬7 min walk
  • ‪Fonda Argentina - ‬14 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Beach fun in outdoor pool, near Punta Esmeralda Beach
Guests of Hotel Punta Esmeralda Playa del Carmen enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Other amenities at this beach hotel include a terrace and a vending machine.
21-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Refrigerators, fans, and hair dryers are also available.
Recreational amenities at the hotel include an outdoor pool.

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Interior detail
Hotel Bosque Caribe , 5th Av Zone
  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
7.6 out of 10, Good, 334 reviews
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The price is $29
Dec 6 - Dec 7
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Built in 2017
  • Mediterranean architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

What is there to do around Hotel Punta Esmeralda Playa del Carmen?

This hotel is situated in Luis Donaldo Colosio within a short 13-minute walk of Punta Esmeralda Beach and also 13 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Mamitas Beach within a short drive.

Will I be able to park at Hotel Punta Esmeralda Playa del Carmen?

Yes, self parking is offered for free at the hotel.

Does Hotel Punta Esmeralda Playa del Carmen have a casino at the property?

No, Hotel Punta Esmeralda Playa del Carmen doesn't have a casino.

Will I find an indoor pool at Hotel Punta Esmeralda Playa del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Hotel Punta Esmeralda Playa del Carmen?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include ocean views and minibars.

Are there hot tubs at Hotel Punta Esmeralda Playa del Carmen?

No, there isn't a spa tub at this hotel.

Does Hotel Punta Esmeralda Playa del Carmen feature a restaurant that includes a breakfast menu?

Yes, Hotel Punta Esmeralda Playa del Carmen serves breakfast for a surcharge at Resto Esmeralda.

Will Hotel Punta Esmeralda Playa del Carmen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Punta Esmeralda Playa del Carmen.

Does Hotel Punta Esmeralda Playa del Carmen have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Punta Esmeralda Playa del Carmen?

The closest major airport to Hotel Punta Esmeralda Playa del Carmen is Cozumel Intl. Airport (CZM), which is 23.9 mi away (260 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.3 mi away.

Are there rooms with balconies that I can book at Hotel Punta Esmeralda Playa del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or city views.

Reviews

Hotel Punta Esmeralda Playa del Carmen Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 165 out of 372 reviews
Rating 8 - Good. 90 out of 372 reviews
Rating 6 - Okay. 38 out of 372 reviews
Rating 4 - Poor. 38 out of 372 reviews
Rating 2 - Terrible. 41 out of 372 reviews

Reviews

4/10 Poor

Marisol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy area, you can see roof tops very dirty
Stayed 1 night in Aug 2025

8/10 Good

Diana

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Christian Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌
Stayed 4 nights in Jul 2025

10/10 Excellent

Leslie Mayté

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
cheap price for a good staying
Stayed 2 nights in Jul 2025

2/10 Terrible

Saul

Stayed 4 nights in Jul 2025

2/10 Terrible

Dee

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Stayed 5 nights in Jun 2025

2/10 Terrible

Rosa Imelda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.
Stayed 7 nights in Jun 2025

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service

basic hotel with good roof terrace

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

JUAN

Traveled with family
Liked: Staff & service
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
Stayed 1 night in Apr 2025

10/10 Excellent

Mackenzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and people
Stayed 8 nights in Mar 2025

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good pool at the nice.
Stayed 3 nights in Mar 2025

4/10 Poor

Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Nancy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Far from 5ta but close to beaches ⛱️
Stayed 11 nights in Feb 2025

8/10 Good

Mathias, port st lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Stayed 2 nights in Mar 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near the beach

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Stayed 2 nights in Feb 2025

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near by a beatifull beach
Stayed 21 nights in Jan 2025

2/10 Terrible

Kayleen

Traveled with partner
Disliked: Amenities, property conditions & facilities
Skip this place.
Stayed 7 nights in Jan 2025

6/10 Okay

Richard

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
Stayed 3 nights in Jan 2025

2/10 Terrible

Judith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should not be offered as a three star hotel. We left after the second night and booked another hotel that was about 100 times better and it was also rated three stars. This was an awful place - dirty and noisy
Stayed 7 nights in Jan 2025

2/10 Terrible

Felix Ricardo, Vienna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Esmeralda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
Stayed 3 nights in Jan 2025

2/10 Terrible

GINA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldn’t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!
Stayed 3 nights in Dec 2024

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