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Recent guest reviews

Been waiting for my deposit to hit my account still hasn’t ice called but no answer really nice place for the price was satisfied

The property was very clean i did like that. I didn't like the service with the front desk i found a price online with orbitz and the young lady said she didn't see it on her system and wouldn't honor that price even after i showed it to her on my phone.

Friendly staff who go above and beyond. Clean rooms and convenient location.

Bathtub and bathroom were dirty. They'd clearly just "remodeled" but put fake hard wood right over the old carpet floor. All I could think of was the mold that could be growing under it. Overall, the rest of the room appeared clean but just with cheap, clinical looking furniture. It is ok for a one night stay if you don't plan to bathe

Nice room, friendly and helpful staff. Undergoing renovation, so some noise until 6 pm or so, only one elevator.

Hotel was decent. Bed was comfortable. Room was decently cleaned. Breakfast was enjoyable and had a lot of variety. Good choice for the cost.

The front desk attendant, Edward, was very pleasant and helpful.

Very convenient to interstates and downtown Richmond, friendly, professional staff who always greet you with a smile. There is also a restaurant right across the parking lot so don’t even need to drive.

Great customer service. Location was good. Rooms clean and met our expectations. Breakfast was very good, something for everybody.

Nice hotel. Amazing staff. Our only complaint was that our neighbors came home late, woke us up, and you could here everything they said. Sound insulation through the double doors seemed unacceptable. Hotel is also VERY poorly indicated so we missed entrance a few times.

Staff was very professional, however the property and the rooms were well below par. SMOKING IS ALLOWED

I liked that there was no rush getting from my home to this location. I wasn't sure when I was going to beoff of work the night I arrived The peace of mind that I was still able check in even after midnight was amazing. Thank you.

Great stay, very quiet and surrounded by places to eat.

Okay location. Pictures look okay. Building smells of smoke. I had a smoke alarm chirping outside my door that kept me awake. Told desk no action taken.

Very convenient to I-95 and I-64. Easy to get to downtown. Restaurants close by. Staff very friendly.

We stayed just one night. Hotel staff was very nice and friendly. Room was clean. Atmosphere was restful and quiet. Breakfast was ok but would have liked some nuts and dried fruit for the oatmeal.

W Broad St Richmond VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Located in Dumbarton within 2 miles (3 km) of Henrico Doctors' Hospital, Best Western Executive Hotel is within a few miles (5 km) of University of Richmond. This hotel has 114 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 6 AM to 10 AM.


Rooms

All of Best Western Executive Hotel's 114 individually decorated rooms provide microwaves, refrigerators, and coffee makers. 48-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks. Housekeeping is available on request.


Property features

Best Western Executive Hotel features a fitness center, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, a computer station, and express check-out.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Executive Hotel

Everyone (19) Couples (5) Business (6) Family (20) Friends (3) Other (2)
4
Everyone

Been waiting for my deposit to hit my account still hasn’t ice called but no answer really nice place for the price was satisfied

By on Mar 11, 2021

Review comment responded on Mar 11, 2021

Thank you so much for your review. As the incidental authorization is just an authorization it will not show up as a refund but the authorization would just fall off of your account from a pending status. We do hope that you would come back to stay with us in the future. Regards Timothy J Dean General Manager

2
Family

The property was very clean i did like that. I didn't like the service with the front desk i found a price online with orbitz and the young lady said she didn't see it on her system and wouldn't honor that price even after i showed it to her on my phone.

By on Aug 2, 2020

Review comment responded on Aug 6, 2020

Thank you for staying with us. We pride ourselves on being clean and friendly. I am sorry we were unable to honor the rate that you showed as those rates were for a future date and not the date you were asking to stay. I do understand the frustration, we always do our best to have the best price at the property. Timothy J Dean General Manager

5
Everyone

Friendly staff who go above and beyond. Clean rooms and convenient location.

By on Jun 30, 2020

Review comment responded on Jul 21, 2020

Thank you for visiting us. We cannot wait to see you again. Regards Timothy J Dean General Manager

2
Family with small children Family

Bathtub and bathroom were dirty. They'd clearly just "remodeled" but put fake hard wood right over the old carpet floor. All I could think of was the mold that could be growing under it. Overall, the rest of the room appeared clean but just with cheap, clinical looking furniture. It is ok for a one night stay if you don't plan to bathe

By on Jun 29, 2020

Review comment responded on Jun 29, 2020

Thank you for your review. For the reader- Cleanliness is priority in our hotel and we have even more focus on this now with COVID-19. Housekeepers are working very hard to ensure all touch points and more are cleaned daily. We have remodeled with new Laminate Vinyl Tile that was laid down after the carpet was torn up and the floors cleaned and leveled. Along with new mattresses and brand new sleak and stylish platform beds. The room has solar blackout shades for those who love it pitch black in the room along with a brand new 49" LED TV on the wall for your viewing pleasure. To the guest of the review- I am sorry you had a bad experience. We will take your review into account as we continually make changes to our processes and procedures. Regards Timothy J Dean General Manager

2
Everyone

By on Jun 14, 2020

Review comment responded on Jun 20, 2020

thank you for your review it seems we missed the mark without any information in the review it is hard to know what to fix - but we will try harder

5
Everyone

By on Dec 27, 2019

Review comment responded on Dec 28, 2019

Thank you so much for your review. We appreciate your business and hope to see you in the future. Regards Timothy J Dean

5
Everyone

By on Dec 12, 2019

Review comment responded on Dec 28, 2019

Thank you so much for your review. We appreciate your business and hope to see you in the future. Regards Timothy J Dean

4
Family

Nice room, friendly and helpful staff. Undergoing renovation, so some noise until 6 pm or so, only one elevator.

By on Oct 16, 2019

Review comment responded on Nov 21, 2019

We are so excited about our renovations. We are sorry you had to hear the noise- but are sure you will love the updates! Thank you for your review. Please come back to see us soon! Regards Timothy J Dean General Manager

4
Business Business

Hotel was decent. Bed was comfortable. Room was decently cleaned. Breakfast was enjoyable and had a lot of variety. Good choice for the cost.

By on Oct 14, 2019

Review comment responded on Nov 21, 2019

Thank you for your review. With over 30 items on our breakfast bar - it truly does have something for everyone. We are always open to guest suggestions to make it better as well. Please come back to see us soon! Regards Timothy J Dean General Manager

3
Everyone

The front desk attendant, Edward, was very pleasant and helpful.

By on Oct 7, 2019

Review comment responded on Nov 21, 2019

Edward is pretty great! Thank you for your review. Please come back to see us soon! Regards Timothy J Dean General Manager

Best Western Executive Hotel

7007 W Broad St, Richmond, VA 23294
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