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Recent guest reviews

Remodeled but with cheapest possible materials. Doors already peeling apart, faucets leaking. Might stray again traveling solo for single night

Location is good near restaurants, breakfast was good and staff friendly. The night I went police came because of noisy guests, yelling, etc. beds sheets were old and had holes in one of the beds. I don’t know if pet friendly rooms are lower standard because I stayed in regular rooms at this chain hotels and not encountered this problem.

Great service. Loved the breakfast. Our necks didn’t like the pillows but other than that, very nice place.

The room was not clean, especially the bathroom. We would not stay here again.

Vomit on my bathroom door, bathtub filthy, bugs inside room, smoke smell inside room

Property was modern and clean.

Price is high...but it seems following COVID lockdown...all are very high. This place really needs an update. And this is needed throughout the property. This is not a 4 Star Orbitz rating as we thought. The lady running the Breakfast area, however, is an Amazing employee! She is a 5* plus!

Clean rooms, quiet location. Plenty of restaurants

I thought the room was. clean. I did not like: 1. there was no grab bar anywhere near the tub, I am by no means handicapped, but I am old and have arthritis. A grab bar would have been nice. 2. The toilet didn't flush correctly. The water would swirl around but nothing went down. I had to fill the wastebasket with tub water and flush it manually. 3. I did not see one staff member with a mask on. The man delivering linen, the housekeeper, no one. This is totally unacceptable in this pandemic. I kept the "privacy" notice on my door all weekend so no one would enter my room. 4. There were a group of people hanging out on the benches in front in the front entrance. Some of them were there when I left at 7:30 am and were still there when I returned at 9pm. They were smoking cigarettes, which I cannot tolerate with my asthma. One man followed my daughter and I into the hotel and tried to get in the elevator with us. He was mumbling something unintelligible and laughing. We were a bit wary and did not let him in the elevator with us. I'm glad I had my car and did not have to wait for a ride.

It was very clean, very nice staff excellent selection for breakfast. The parking lot is a little dark in some areas so if you come in later at night it is a bit concerning not that it isn't safe but one usually like good lighting by their vehicle and walking with a senior person with a cane also so i would say everything was great just reconsider the lighting in the parking area a little more.

Everything ,Service , parking , food, clean, easy check in and out

Location was good for visiting family in Reading. Nice drive down Museum

The property was decent. The WiFi was horrible. Couldn’t do anything online.

Lancaster Pike Shillington PA

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Best Western Plus Reading Inn & Suites places you within 3 miles (5 km) of popular attractions like Berks Lanes and Reading Public Museum. This 140-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Start your day off right with a free full breakfast. For a nice break, mingle with other guests at the free manager's reception.


Rooms

TVs come with cable channels. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests staying at Best Western Plus Reading Inn & Suites enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and free newspapers.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Reading Inn & Suites

Everyone (22) Couples (1) Family (9) Other (1)
2
Everyone

Remodeled but with cheapest possible materials. Doors already peeling apart, faucets leaking. Might stray again traveling solo for single night

By on Dec 25, 2023

5
Everyone

By on Oct 29, 2023

4
Family with small children

Location is good near restaurants, breakfast was good and staff friendly. The night I went police came because of noisy guests, yelling, etc. beds sheets were old and had holes in one of the beds. I don’t know if pet friendly rooms are lower standard because I stayed in regular rooms at this chain hotels and not encountered this problem.

By on Oct 15, 2023

Review comment responded on Oct 21, 2023

Thank you for the feedback. We are glad to see that your stay was overall enjoyable. In regards to noisy guests, in this industry, it's bound to happen from time to time. If an instance occurs where we feel we need some additional assistance, we may ask local police to speak with the guest or remove them. We try to maintain a family friendly and quiet environment.

5
Family

Great service. Loved the breakfast. Our necks didn’t like the pillows but other than that, very nice place.

By on Jun 9, 2023

Review comment responded on Jun 14, 2023

Thank you for the feedback. A majority of our pillows were replaced within the past year. But we understand not everyone likes the same level of soft/firmness. We will continue to monitor reviews about the pillows.

2
Family

The room was not clean, especially the bathroom. We would not stay here again.

By on Sep 23, 2022

1
Family Business Business

Vomit on my bathroom door, bathtub filthy, bugs inside room, smoke smell inside room

By on May 16, 2022

5
Everyone

By on Apr 25, 2022

5
Everyone

By on Dec 7, 2021

5
Everyone

Property was modern and clean.

By on Nov 24, 2021

3
Family Business Business

Price is high...but it seems following COVID lockdown...all are very high. This place really needs an update. And this is needed throughout the property. This is not a 4 Star Orbitz rating as we thought. The lady running the Breakfast area, however, is an Amazing employee! She is a 5* plus!

By on Oct 23, 2021

Best Western Plus Reading Inn & Suites

2299 Lancaster Pike, Shillington, PA 19607
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