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Recent guest reviews

Vomit on my bathroom door, bathtub filthy, bugs inside room, smoke smell inside room

Property was modern and clean.

Price is high...but it seems following COVID lockdown...all are very high. This place really needs an update. And this is needed throughout the property. This is not a 4 Star Orbitz rating as we thought. The lady running the Breakfast area, however, is an Amazing employee! She is a 5* plus!

Clean rooms, quiet location. Plenty of restaurants

I thought the room was. clean. I did not like: 1. there was no grab bar anywhere near the tub, I am by no means handicapped, but I am old and have arthritis. A grab bar would have been nice. 2. The toilet didn't flush correctly. The water would swirl around but nothing went down. I had to fill the wastebasket with tub water and flush it manually. 3. I did not see one staff member with a mask on. The man delivering linen, the housekeeper, no one. This is totally unacceptable in this pandemic. I kept the "privacy" notice on my door all weekend so no one would enter my room. 4. There were a group of people hanging out on the benches in front in the front entrance. Some of them were there when I left at 7:30 am and were still there when I returned at 9pm. They were smoking cigarettes, which I cannot tolerate with my asthma. One man followed my daughter and I into the hotel and tried to get in the elevator with us. He was mumbling something unintelligible and laughing. We were a bit wary and did not let him in the elevator with us. I'm glad I had my car and did not have to wait for a ride.

It was very clean, very nice staff excellent selection for breakfast. The parking lot is a little dark in some areas so if you come in later at night it is a bit concerning not that it isn't safe but one usually like good lighting by their vehicle and walking with a senior person with a cane also so i would say everything was great just reconsider the lighting in the parking area a little more.

Everything ,Service , parking , food, clean, easy check in and out

Location was good for visiting family in Reading. Nice drive down Museum

The property was decent. The WiFi was horrible. Couldn’t do anything online.

Nothing but a great experience and great time at this hotel

Good location, good staff, breakfast had different items avaiable

Hotel was priced OK, but the area was very depressed, parking difficult and even after what seems to be an attempt at an update, the bathroom in my room was disgusting.

This is not a luxury hotel, but it is great for what it is. It is clean, comfortable and offers all the usual amenities one would expect. Rooms are spacious. I loved having both refrig and microwave in the room . The breakfast buffet is typical, but well maintained. Overall, it was perfect for my needs.

Lancaster Pike Shillington PA

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free parking
  • Outdoor pool

Located 3 mi (4.9 km) from Reading Public Museum, Best Western Plus Reading Inn & Suites is within a 10-minute drive of other popular attractions like Berkshire Mall. This 140-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Start your day off right with a free full breakfast. For a nice break, mingle with other guests at the free manager's reception.


Rooms

TVs come with cable channels. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests staying at Best Western Plus Reading Inn & Suites enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western Plus Reading Inn & Suites

Everyone (20) Couples (5) Business (2) Family (11) Other (1) Friends (1)
1
Family Business Business

Vomit on my bathroom door, bathtub filthy, bugs inside room, smoke smell inside room

By on May 16, 2022

5
Everyone

By on Apr 25, 2022

5
Everyone

By on Dec 7, 2021

5
Everyone

Property was modern and clean.

By on Nov 24, 2021

3
Family Business Business

Price is high...but it seems following COVID lockdown...all are very high. This place really needs an update. And this is needed throughout the property. This is not a 4 Star Orbitz rating as we thought. The lady running the Breakfast area, however, is an Amazing employee! She is a 5* plus!

By on Oct 23, 2021

4
Everyone

By on Aug 15, 2021

4
Everyone

Clean rooms, quiet location. Plenty of restaurants

By , from Pa on Sep 28, 2020

2
Family Family

I thought the room was. clean. I did not like: 1. there was no grab bar anywhere near the tub, I am by no means handicapped, but I am old and have arthritis. A grab bar would have been nice. 2. The toilet didn't flush correctly. The water would swirl around but nothing went down. I had to fill the wastebasket with tub water and flush it manually. 3. I did not see one staff member with a mask on. The man delivering linen, the housekeeper, no one. This is totally unacceptable in this pandemic. I kept the "privacy" notice on my door all weekend so no one would enter my room. 4. There were a group of people hanging out on the benches in front in the front entrance. Some of them were there when I left at 7:30 am and were still there when I returned at 9pm. They were smoking cigarettes, which I cannot tolerate with my asthma. One man followed my daughter and I into the hotel and tried to get in the elevator with us. He was mumbling something unintelligible and laughing. We were a bit wary and did not let him in the elevator with us. I'm glad I had my car and did not have to wait for a ride.

By , from Virginia Beach on Aug 17, 2020

4
Family Family

It was very clean, very nice staff excellent selection for breakfast. The parking lot is a little dark in some areas so if you come in later at night it is a bit concerning not that it isn't safe but one usually like good lighting by their vehicle and walking with a senior person with a cane also so i would say everything was great just reconsider the lighting in the parking area a little more.

By on Oct 7, 2019

Review comment responded on Oct 13, 2019

Dear Valued Guest, we highly value your opinion and I thank you sincerely for the time taken to share your comments. With your feedback you give us the chance to constantly review our services and better adjust them to the needs of our guests.We are extremely happy to know that our facilities fulfilled your expectations, as well as, the quality of service, provided by our staff. We do appreciate your recognition of our nice and clean rooms and our breakfast selections. we hope to see you again if ever in the reading area.- Warm Regards

5
Everyone

By on Sep 17, 2019

Review comment responded on Sep 20, 2019

Dear Valued Guest Thanks for staying with us. We appreciate your feedback!

Best Western Plus Reading Inn & Suites

2299 Lancaster Pike, Shillington, PA 19607
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