The hotel was completely overcrowded and there was no parking left. We had to park at the restaurant next door. Your hotel went against Governor Wolf and the CDC guidelines. People were not wearing masks throughout the hotel lobby, hallways, or pool areas (inside water was of course expected, but they werent wearing them while not swimming). We weren't even able to enter either swimming pool or the hot tub because they were all over the CDC guidelines excessive overcrowding. We chose Holiday Inn Express because we believed this company valued their guesrs safety and was proven the hotel staff has no cares of consideration for people's safety. We checked in at 3 o clock pm and checked out only 3 hours later because of this. The hotel staff would not offer us any sort of compensation back or to move us to another hotel they are affiliated with that was not as overcrowded and that wouls be following the cdc guidelines. We will never use this hotel chain again.
The beds were wonderful. The room we slept in had a fire alarm going off anytime anyone took a shower. We had to end up unhooking it. We told the desk, and they did nothing. The breakfast in the morning was all the same...water scrambled eggs, 3 greasy sausage links, 1 biscuit and a spoonful of what I believe was sausage gravy. The breakfast made us all sick. The pool and sauna were open....filled to the brim with people and children..the water was discusting.
didnt like the attitude of the staff very un professional
Appreciated the great customer service from front desk. Cleaning staff did a great job. Even though there was a water park, the property managed the noise well
The property is nice, however, confusing with description of water park, especially since there is another in the approximate area.
The staff is amazing! It's clean, the pool is loads of fun with the slide and your not to far from everything and the breakfast is on point I would definitely stay here again!
I have never seen a Holiday Inn Express with a cool pool with water slide before. It was also a surprise with their great breakfast offering! We had a great stay even just for one night on our way to our final destination!
Happy with the pool and breakfast. Place was clean and staff was friendly. Wish the price was a little less.
everything there is good...... ..... ....... .....
Nice pools and pool slide! Friendly helpful staff Easy access to I-90
This hotel was very convenient from highway Great service and hours for check in
Everything was excellent. The swimming areas were a big hit with the whole family. No complaints from us.
The pool is perfect for little ones and clean. The rooms are clean and staff is so friendly!
It was close to gas and restaurants. There was a yapping dog next to the check in desk that I found most annoying.
got a great work out in. Jumped into hot tub and went down the water slide a couple of times. Local restaurant/bar next door was extremely convenient.
Loved the hotel but staff were not nice at checkin. I’m guessing they get a lot of people who break the rules cause of the nice pool area but I hadn’t done anything and they were not treating me very nice.
Holiday Inn Express Hotel & Suites in North East (Erie) is located within a few miles (5 km) of Lake Shore Railway Museum and Blue Iris Winery. This 123-room hotel has a free water park, an indoor pool, and a 24-hour fitness center.
All 123 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.
Built in 2017, the brand new Holiday Inn Express Hotel & Suites in North East (Erie) features a free water park, an indoor pool, and a lazy river. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a children's pool, a 24-hour fitness center, and a spa tub.
The hotel was completely overcrowded and there was no parking left. We had to park at the restaurant next door. Your hotel went against Governor Wolf and the CDC guidelines. People were not wearing masks throughout the hotel lobby, hallways, or pool areas (inside water was of course expected, but they werent wearing them while not swimming). We weren't even able to enter either swimming pool or the hot tub because they were all over the CDC guidelines excessive overcrowding. We chose Holiday Inn Express because we believed this company valued their guesrs safety and was proven the hotel staff has no cares of consideration for people's safety. We checked in at 3 o clock pm and checked out only 3 hours later because of this. The hotel staff would not offer us any sort of compensation back or to move us to another hotel they are affiliated with that was not as overcrowded and that wouls be following the cdc guidelines. We will never use this hotel chain again.
The beds were wonderful. The room we slept in had a fire alarm going off anytime anyone took a shower. We had to end up unhooking it. We told the desk, and they did nothing. The breakfast in the morning was all the same...water scrambled eggs, 3 greasy sausage links, 1 biscuit and a spoonful of what I believe was sausage gravy. The breakfast made us all sick. The pool and sauna were open....filled to the brim with people and children..the water was discusting.
Dear Jenn, Thank you for sharing you experience with us. I am very sorry to hear about your check in experience. We continue to work hard and practice social distancing to make sure our guests feel safe, as we all experience the COVID-19 pandemic together, it is affecting everyone and everything in unthinkable ways and we are doing our best to manage what is in our control. Again, we thank you for the feedback and are wishing you and your family well during these unprecedented times. Sincerely, Jay Shah
Dear Valued Guest, Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area. Sincerely, Jay Shah
didnt like the attitude of the staff very un professional
Appreciated the great customer service from front desk. Cleaning staff did a great job. Even though there was a water park, the property managed the noise well
The property is nice, however, confusing with description of water park, especially since there is another in the approximate area.
Anonymous, Thank you for your feedback and choosing to stay with us. Our mini water park is an amenity that provides value to all of our guest when choosing to stay with us. I am pleased that you enjoyed your time spent with us and we look forward welcoming you back soon!
Dear Valued Guest, We appreciate you sharing your experience with us and for the 5 star review. I am pleased that you enjoy our friendly hospitality. Thank you for your continuous business and for your loyalty to the IHG Brand. We will look forward welcoming you back the next time you are in our area. Sincerely, Jay Shah
The staff is amazing! It's clean, the pool is loads of fun with the slide and your not to far from everything and the breakfast is on point I would definitely stay here again!
Dear Valued Guest, Thank you for taking the time to share such a wonderful review with the entire online community! I am very happy to hear that you had such great time during your visit. Honest recommendations from our guests are very important to a hotel and I am happy to hear that we were able to earn yours. I will make sure to share your review with our entire staff so they know what a wonderful job they were able to do for you in making sure that your room was clean and that you felt right at home. Thank you for sharing such a wonderful review and I look forward to your next visit! Sincerely, Jay Shah
I have never seen a Holiday Inn Express with a cool pool with water slide before. It was also a surprise with their great breakfast offering! We had a great stay even just for one night on our way to our final destination!
Dear Valued Guest, Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear such positive feedback from someone who has spent so much time with us. I will make sure that I relay your review to our entire staff so they know what an outstanding job they have done in earning your trust and your loyalty. Thank you for sharing such a great review and I sincerely look forward to your next visit! Sincerely, Jay Shah
Happy with the pool and breakfast. Place was clean and staff was friendly. Wish the price was a little less.
Dear Dan, Thank you for taking the time to share such a wonderful review with the online community! It is great to hear all of the wonderful things you have to say about your time here with us. The best compliment a guest can pay to a hotel is that you would recommend us to anyone and we very sincerely appreciate it. I know my staff will be delighted when I share your kind words with them. Our number one goal is to make our guests feel at home and it is great that we were able to do that for you. Thank you for such a great review and I hope to see you again soon! Sincerely, Jay Shah
Dear Valued Guest, Thank you for sharing you experience with us. I am very sorry to hear about your experience. We continue to work hard and practice social distancing to make sure our guests feel safe, as we all experience the COVID-19 pandemic together, it is affecting everyone and everything in unthinkable ways and we are doing our best to manage what is in our control. Again, we thank you for the feedback and are wishing you and your family well during these unprecedented times. Sincerely, Jay Shah