Friendly staff
My grandkids loved the pool. Staff was very friendly. Breakfast was good.
The staff and breakfast were very good and very accessible. We arrived late and were quickly welcomed and settled. The location is nice but very close to major highway and noisy.
Very clean, wonderful staff, fantastic pool area and complimentary breakfast, and the location was very nice. The price value was also excellent. We will definitely stay there again.
We had a lot of fun playing in the pool. It is the best hotel pool that I've ever seen. I have a toddler and there were different things for him to play with as well, which was really nice. This hotel is also very clean and has an amazing buffet breakfast! It was a very impressive selection.
Clean, easy off I-90
There were children in the room of us running and jumping and something on the floor! We called and complained to the front desk they said they would call up and ask them to stop the noise continued for three days we got no sleep no rust in a vacation was ruined!
Check in was chaos & rooms weren't ready. The water park area was really nice but because of covid there were no chairs to sit. Sauna was broken. Breakfast was good but the same 5 days in a row. Sausage gravy, eggs & biscuits. Got old. Some areas were of the hotel were not cleaned well. Spill on the floor near the elevator not cleaned for 3 days. Staff was very friendly.
The hotel was completely overcrowded and there was no parking left. We had to park at the restaurant next door. Your hotel went against Governor Wolf and the CDC guidelines. People were not wearing masks throughout the hotel lobby, hallways, or pool areas (inside water was of course expected, but they werent wearing them while not swimming). We weren't even able to enter either swimming pool or the hot tub because they were all over the CDC guidelines excessive overcrowding. We chose Holiday Inn Express because we believed this company valued their guesrs safety and was proven the hotel staff has no cares of consideration for people's safety. We checked in at 3 o clock pm and checked out only 3 hours later because of this. The hotel staff would not offer us any sort of compensation back or to move us to another hotel they are affiliated with that was not as overcrowded and that wouls be following the cdc guidelines. We will never use this hotel chain again.
The beds were wonderful. The room we slept in had a fire alarm going off anytime anyone took a shower. We had to end up unhooking it. We told the desk, and they did nothing. The breakfast in the morning was all the same...water scrambled eggs, 3 greasy sausage links, 1 biscuit and a spoonful of what I believe was sausage gravy. The breakfast made us all sick. The pool and sauna were open....filled to the brim with people and children..the water was discusting.
didnt like the attitude of the staff very un professional
Appreciated the great customer service from front desk. Cleaning staff did a great job. Even though there was a water park, the property managed the noise well
The property is nice, however, confusing with description of water park, especially since there is another in the approximate area.
The staff is amazing! It's clean, the pool is loads of fun with the slide and your not to far from everything and the breakfast is on point I would definitely stay here again!
I have never seen a Holiday Inn Express with a cool pool with water slide before. It was also a surprise with their great breakfast offering! We had a great stay even just for one night on our way to our final destination!
Happy with the pool and breakfast. Place was clean and staff was friendly. Wish the price was a little less.
Holiday Inn Express Hotel & Suites in North East (Erie), an IHG Hotel is located within a few miles (5 km) of Lake Shore Railway Museum and South Shore Wine Company. This 123-room hotel has free breakfast along with conveniences like a free water park and an indoor pool.
Free breakfast is included with your stay.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Built in 2017, the brand new Holiday Inn Express Hotel & Suites in North East (Erie), an IHG Hotel features a free water park, an indoor pool, and a lazy river. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a children's pool, a 24-hour gym, and a sauna.
Friendly staff
My grandkids loved the pool. Staff was very friendly. Breakfast was good.
Dear Richard, Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our new mini water park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return. Sincerely Jay Shah
The staff and breakfast were very good and very accessible. We arrived late and were quickly welcomed and settled. The location is nice but very close to major highway and noisy.
Dear Louis, Thank you for your review! We always put a lot of work into making sure we provide the best guest experience possible, so it's always encouraging to be recognized for that effort, in as many or as few words as you like. I'll definitely be passing your regards along to our staff. :-) I hope you will stay with at our Holiday Inn Express North East (Erie) the next time your travels bring you to our area. Thank you for being a valued IHG guest. Sincerely, Jay Shah
Very clean, wonderful staff, fantastic pool area and complimentary breakfast, and the location was very nice. The price value was also excellent. We will definitely stay there again.
Dear Lauren, Thank you for sharing your experience and for recognizing the exceptional customer service you received during your stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am pleased that you had an opportunity to enjoy our new mini water park. We love all the wonderful reviews on this new amenity we have added to this Hotel for our guest. We appreciate your business and we look forward to your return. Sincerely Jay Shah
We had a lot of fun playing in the pool. It is the best hotel pool that I've ever seen. I have a toddler and there were different things for him to play with as well, which was really nice. This hotel is also very clean and has an amazing buffet breakfast! It was a very impressive selection.
Dear Valued Guest, Thank you so very much for your 5 Star review of the Holiday Inn Express North East, PA and your complimentary review of our hotel. We appreciate you recognizing our superb associates and glad you enjoyed our accommodations. We are truly elated that you were able to relax, enjoy your hotel room and the complimentary Breakfast provided you with reliable service. We appreciate you taking your valuable time to share your experience with us. Sincerely, Jay Shah
Clean, easy off I-90
Dear Valued Guest, Thank you for taking the time to share such a wonderful review with the entire online community! It is great to hear such positive feedback from someone who has spent so much time with us. I will make sure that I relay your review to our entire staff so they know what an outstanding job they have done in earning your trust and your loyalty. Thank you for sharing such a great review and I sincerely look forward to your next visit! Sincerely, Jay Shah
There were children in the room of us running and jumping and something on the floor! We called and complained to the front desk they said they would call up and ask them to stop the noise continued for three days we got no sleep no rust in a vacation was ruined!
Dear Valued Guest, I’m sorry that our service and accommodations were not as your expectations, please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Jay Shah
Check in was chaos & rooms weren't ready. The water park area was really nice but because of covid there were no chairs to sit. Sauna was broken. Breakfast was good but the same 5 days in a row. Sausage gravy, eggs & biscuits. Got old. Some areas were of the hotel were not cleaned well. Spill on the floor near the elevator not cleaned for 3 days. Staff was very friendly.
Dear Valued Guest, We appreciate you sharing your experience with us and for the candid review. I am pleased that you enjoy our friendly hospitality. Thank you for your continuous business and for your loyalty to the IHG Brand. We will look forward welcoming you back the next time you are in our area. Sincerely, Jay Shah
Dear Mark,Thank you for the 5 star review and your feedback. I greatly appreciate your comments on how clean everything was and how much you love our hotel...We want our guest to feel welcomed and at home. Our complimentary hot breakfast is a great way to start your day out. The staff in that Department work very hard at keeping everything fresh and filled, we appreciate your business and look forward welcoming you back the next time you are in our area.Sincerely,Jay Shah