We found ourselves contemplating calling out sick from work the next day just to spend another night here! Beds and furniture are very comfy, the room was spotless, staff was great! My only complaint would be that you could easily hear the hall noise in the room, we had a suite so it wasn't a big deal when it came time to sleep, but in a regular room I could see it being an issue. I would absolutely stay here again!
The common areas of the hotel were well kept and decorated for the holidays. The staff at check in were very friendly and even gave us each a small bag of chocolates! We were very please with the triple queen suite we booked. Will be back again next time we visit Lancaster!
The room was amazing! Everything was clean and the staff as always was super friendly.
Loved the window overlooking the courtyard! Room was clean and spacious and warm!
Friendly staff and quick check-in. Suite was clean and comfortable.
Hotel has great potential. The pool was wonderful and warm. Some of the staff was a delight. We were extremely unhappy with our room and housekeeping. The pull out bed had no linens on it, nor were they in the room anywhere. The next day after housekeeping came, this happened again. When we called for linens and pillows - we were questioned on why we needed this. The front desk staff did everything they could to help make the trip wonderful. I found out on the second day, the hotel had changed my credit card 3 separate times for the weekend. That took more time and effort back at the front desk to resolve that issue. Spending hours daily at the front desk because of problems was not how I wanted to spend my weekend.
Very kid friendly, clean property. Very comfortable stay and staff was so accommodating. Will definitely return.
Eden was slightly underwhelming. My room flooded from a clogged toilet. Not due to our usage. The matter was addressed immediately and we were given another room. My issue was nothing was offered for our inconvenience of Haiti move. We asked for a room upgrade or complimentary breakfast and was told no. They could only move our item to the next room. Later, we were offered two breakfast vouchers for a party of five. Not good enough. The staff was nice. I think the hotel rate is slightly overpriced.
The rooms were nicely laid out. The staff were all helpful
I had a misbooked room. Evan at the front desk swooped in and saved the day. Under the pressure of graduations, a prom event, and an unknown convention in house, Evan handled the situation like a pro. 5 Start Service. Thanks for making my stay enjoyable!!
Had a room with three queen beds - perfect set up.
Beautiful resort. Comfortable beds. Kids loved the pool.
Excellent hotel far better than many 5 star hotels
One of the best hotels anywhere. This place is awesome!
World class staff extremely helpful and acoomdating Professionally dressed Highly recommend for anyone wishing to just relax and get away
Eden Resort and Suites, BW Premier Collection places you within 3 miles (5 km) of popular attractions like Franklin and Marshall College and Lancaster County Convention Center. This 3.5-star hotel has 300 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11 AM.
All of Eden Resort and Suites, BW Premier Collection's 300 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
Guests staying at Eden Resort and Suites, BW Premier Collection enjoy an indoor pool, a 24-hour fitness center, and a sauna. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.
We found ourselves contemplating calling out sick from work the next day just to spend another night here! Beds and furniture are very comfy, the room was spotless, staff was great! My only complaint would be that you could easily hear the hall noise in the room, we had a suite so it wasn't a big deal when it came time to sleep, but in a regular room I could see it being an issue. I would absolutely stay here again!
Thank you for taking the time to leave a review. We are always looking for ways to elevate our guests' experience so we would love to hear what we could have done to made your stay the 5-star experience that is typical for our guests. Please do not hesitate to contact the hotel directly with your feedback. - Maria-José Tennison, General Manager
Thank you for the 5 rating. We hope that you can return soon.
The common areas of the hotel were well kept and decorated for the holidays. The staff at check in were very friendly and even gave us each a small bag of chocolates! We were very please with the triple queen suite we booked. Will be back again next time we visit Lancaster!
Thank you for the 5 rating and your comments. We’re glad that you enjoyed your room and found our staff friendly. Our staff is always ready to make our guests feel welcome. We look forward to your next visit.
The room was amazing! Everything was clean and the staff as always was super friendly.
Thank you for the 5-star rating. We are glad that you found everything amazing. We hope that you can join us again.
Loved the window overlooking the courtyard! Room was clean and spacious and warm!
Thank you for the 5-star rating. We glad you enjoyed your room overlooking our beautiful 3-story indoor Courtyard with sky lighted ceiling. We hope you can visit us again.
Friendly staff and quick check-in. Suite was clean and comfortable.
Thank you for your 5-star review and comments. We're glad that you found everything great, including your suite and our friendly staff. We hope that you can come again.
Hotel has great potential. The pool was wonderful and warm. Some of the staff was a delight. We were extremely unhappy with our room and housekeeping. The pull out bed had no linens on it, nor were they in the room anywhere. The next day after housekeeping came, this happened again. When we called for linens and pillows - we were questioned on why we needed this. The front desk staff did everything they could to help make the trip wonderful. I found out on the second day, the hotel had changed my credit card 3 separate times for the weekend. That took more time and effort back at the front desk to resolve that issue. Spending hours daily at the front desk because of problems was not how I wanted to spend my weekend.
Thank you for taking the time to share your recent experience. I was greatly disappointed to learn of your less than satisfactory experience.Our goal is to exceed our guest’s expectations regarding every aspect of their stay. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations, or that of our own and for that I apologize. Our staff is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will do everything possible to resolve the matter immediately. Your support and patronage of the Eden hotel is appreciated and we hope you will allow us the opportunity to regain your trust on your next visit to our area.
Very kid friendly, clean property. Very comfortable stay and staff was so accommodating. Will definitely return.
Excellent to hear! We love hosting families with kids as there are a ton of fun and entertaining activities to keep the little ones occupied :) See you upon your return!
Eden was slightly underwhelming. My room flooded from a clogged toilet. Not due to our usage. The matter was addressed immediately and we were given another room. My issue was nothing was offered for our inconvenience of Haiti move. We asked for a room upgrade or complimentary breakfast and was told no. They could only move our item to the next room. Later, we were offered two breakfast vouchers for a party of five. Not good enough. The staff was nice. I think the hotel rate is slightly overpriced.
Thank you for taking the time to share your review of the Eden Resort & Suites. Guest feedback is important as it provides valuable insight into how we can improve our guest’s experience. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations. I have shared your comments with our management team. Please always let us know immediately if your hotel experience did not meet with your expectations and we will do our best to quickly correct the situation. We hope you will allow us the opportunity to regain your trust on your next visit to our area.
Rhiannon, thank you for the 5 rating and your comments. We are glad to hear that you had a great stay here and that you enjoyed your room and our staff. We hope that you can come back for a longer stay next time, without having to call out sick from work :) - Maria-José Tennison, General Manager