I didn't find the front desk staff friendly or welcoming at all.
There are lots to do at the property which was attractive. The hotel however needs an update. There were stains on the walls, furniture, bed skirt, and ceiling in our room. We were locked out of our room for 35 minutes on our last day because the keypad stopped working. I had to go to the front desk 3 times because they kept sending people with key fobs which did not work. They didn’t listen to take heed to the actual problem nor was there any sense of urgency to actually remedy the situation. As stated earlier, we did not get into our room until someone came with a laptop to reset the keypad but it had to be removed so that we could get inside. We lost significant time and were in danger of being late to my daughters basketball game. No one offered us any compensation for our inconvenience other than a bottle of water.
Everything was great: The staff was helpful and courteous and the facilities were expansive and impeccably maintained. I had planned to stay only one night but extended the stay. If I go back to Lancaster, I would definitely stay here.
The staff was friendly, the rooms were clean. The property was beautiful although we didn’t get to use it because we were only there one night. What I did not like was that it was noisy and the bathroom was quite small. The noise from the event held there quieted down after 10 but the hallway was noisy.
The heated indoor pool is really nice!
Good location to go anywhere.
Great resort.clean.friendly staff
Love the indoor pool. But heater needs to be put on. It was a really cold
Great
Been here at Eden many times over the years and have always had a great time. Resort rooms and amenities are always clean. Restaurants serve great food also. Staff always very friendly and helpful. Can't go wrong staying here.
.
We found ourselves contemplating calling out sick from work the next day just to spend another night here! Beds and furniture are very comfy, the room was spotless, staff was great! My only complaint would be that you could easily hear the hall noise in the room, we had a suite so it wasn't a big deal when it came time to sleep, but in a regular room I could see it being an issue. I would absolutely stay here again!
The common areas of the hotel were well kept and decorated for the holidays. The staff at check in were very friendly and even gave us each a small bag of chocolates! We were very please with the triple queen suite we booked. Will be back again next time we visit Lancaster!
Eden Resort and Suites, BW Premier Collection places you within a 10-minute drive of popular sights such as Dutch Wonderland and Spooky Nook Sports. This 300-room, 3.5-star hotel has conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11 AM.
Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Refrigerators, microwaves, and coffee makers are also available.
Eden Resort and Suites, BW Premier Collection features an indoor pool, a children's pool, and a 24-hour gym. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.
I didn't find the front desk staff friendly or welcoming at all.
There are lots to do at the property which was attractive. The hotel however needs an update. There were stains on the walls, furniture, bed skirt, and ceiling in our room. We were locked out of our room for 35 minutes on our last day because the keypad stopped working. I had to go to the front desk 3 times because they kept sending people with key fobs which did not work. They didn’t listen to take heed to the actual problem nor was there any sense of urgency to actually remedy the situation. As stated earlier, we did not get into our room until someone came with a laptop to reset the keypad but it had to be removed so that we could get inside. We lost significant time and were in danger of being late to my daughters basketball game. No one offered us any compensation for our inconvenience other than a bottle of water.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Everything was great: The staff was helpful and courteous and the facilities were expansive and impeccably maintained. I had planned to stay only one night but extended the stay. If I go back to Lancaster, I would definitely stay here.
Thomas, thank you for your 5 rating. We're glad that you found everything here great, including our staff, and that you would definitely stay here again. We hope that you can do so soon. -Eden Resort Team
The staff was friendly, the rooms were clean. The property was beautiful although we didn’t get to use it because we were only there one night. What I did not like was that it was noisy and the bathroom was quite small. The noise from the event held there quieted down after 10 but the hallway was noisy.
Kim, thank you for your review. We appreciate your comments and your feedback. Please be aware that there is a manager on duty at all times who can address any issues that may arise, including noise in the hall. We hope that you will return soon. -Eden Resort Team
The heated indoor pool is really nice!
Kenneth, thank you for your 5 rating. We're glad that you enjoyed our heated indoor pool. We hope that you can return soon. -Eden Resort Team
Good location to go anywhere.
Lei, thank you for the 5 rating. We hope that you can visit us again soon. -Eden Resort Team
Great resort.clean.friendly staff
Ryan, thank you for the 5 rating. We're glad to hear that you found our resort great, and we appreciate your recognition of our friendly staff. We hope that you can come back soon. -Eden Resort Team
Love the indoor pool. But heater needs to be put on. It was a really cold
Donna, thank you for the 5 rating. We appreciate your feedback, and we hope that you can return soon. -Eden Resort Team
We sincerely apologize for the experience you had at the Front Desk. We pride ourselves on providing exceptional service, so we are disheartened to learn of your experience. Your feedback is greatly appreciated as it will enable us to improve; it has been forwarded to our Front Desk manager to address. We hope that you will consider returning so that we can provide an exceptional stay. -Eden Resort Team