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Recent guest reviews

The room was amazing! Everything was clean and the staff as always was super friendly.

Loved the window overlooking the courtyard! Room was clean and spacious and warm!

Friendly staff and quick check-in. Suite was clean and comfortable.

Hotel has great potential. The pool was wonderful and warm. Some of the staff was a delight. We were extremely unhappy with our room and housekeeping. The pull out bed had no linens on it, nor were they in the room anywhere. The next day after housekeeping came, this happened again. When we called for linens and pillows - we were questioned on why we needed this. The front desk staff did everything they could to help make the trip wonderful. I found out on the second day, the hotel had changed my credit card 3 separate times for the weekend. That took more time and effort back at the front desk to resolve that issue. Spending hours daily at the front desk because of problems was not how I wanted to spend my weekend.

Very kid friendly, clean property. Very comfortable stay and staff was so accommodating. Will definitely return.

Eden was slightly underwhelming. My room flooded from a clogged toilet. Not due to our usage. The matter was addressed immediately and we were given another room. My issue was nothing was offered for our inconvenience of Haiti move. We asked for a room upgrade or complimentary breakfast and was told no. They could only move our item to the next room. Later, we were offered two breakfast vouchers for a party of five. Not good enough. The staff was nice. I think the hotel rate is slightly overpriced.

The rooms were nicely laid out. The staff were all helpful

I had a misbooked room. Evan at the front desk swooped in and saved the day. Under the pressure of graduations, a prom event, and an unknown convention in house, Evan handled the situation like a pro. 5 Start Service. Thanks for making my stay enjoyable!!

Had a room with three queen beds - perfect set up.

Beautiful resort. Comfortable beds. Kids loved the pool.

Excellent hotel far better than many 5 star hotels

One of the best hotels anywhere. This place is awesome!

World class staff extremely helpful and acoomdating Professionally dressed Highly recommend for anyone wishing to just relax and get away

Awesome stay. Sunday brunch was great. Great time with family. We will return soon.

Eden Road Lancaster PA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Eden Resort and Suites, BW Premier Collection places you within a few miles (5 km) of Clipper Magazine Stadium and Landis Valley Museum. This 300-room, 3.5-star hotel welcomes guests with 2 restaurants, an outdoor pool, and an indoor pool.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

Eden Resort and Suites, BW Premier Collection's 300 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Free local calls, safes, and ironing boards are also standard.


Property features

Eden Resort and Suites, BW Premier Collection features an indoor pool, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

2 Twin Beds and 1 Double Sofa Bed | Sleeps 8

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

2 Queen Beds | Sleeps 4

Standard Villa, Accessible, Non Smoking (with Sofabed)

1 Twin Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

2 Queen Beds | Sleeps 4

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (21) Couples (8) Business (3) Family (13) Friends (2)
5
Families Family with small children Partner Couples

The room was amazing! Everything was clean and the staff as always was super friendly.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Thank you for the 5-star rating. We are glad that you found everything amazing. We hope that you can join us again.

5
Families Families

Loved the window overlooking the courtyard! Room was clean and spacious and warm!

By on Nov 10, 2019

Review comment responded on Nov 11, 2019

Thank you for the 5-star rating. We glad you enjoyed your room overlooking our beautiful 3-story indoor Courtyard with sky lighted ceiling. We hope you can visit us again.

5
Families Families

Friendly staff and quick check-in. Suite was clean and comfortable.

By , from Bronx, NY on Nov 8, 2019

Review comment responded on Nov 9, 2019

Thank you for your 5-star review and comments. We're glad that you found everything great, including your suite and our friendly staff. We hope that you can come again.

1
Families Family with small children Business Business Travelers

Hotel has great potential. The pool was wonderful and warm. Some of the staff was a delight. We were extremely unhappy with our room and housekeeping. The pull out bed had no linens on it, nor were they in the room anywhere. The next day after housekeeping came, this happened again. When we called for linens and pillows - we were questioned on why we needed this. The front desk staff did everything they could to help make the trip wonderful. I found out on the second day, the hotel had changed my credit card 3 separate times for the weekend. That took more time and effort back at the front desk to resolve that issue. Spending hours daily at the front desk because of problems was not how I wanted to spend my weekend.

By on Jul 8, 2019

Review comment responded on Jul 10, 2019

Thank you for taking the time to share your recent experience. I was greatly disappointed to learn of your less than satisfactory experience.Our goal is to exceed our guest’s expectations regarding every aspect of their stay. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations, or that of our own and for that I apologize. Our staff is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will do everything possible to resolve the matter immediately. Your support and patronage of the Eden hotel is appreciated and we hope you will allow us the opportunity to regain your trust on your next visit to our area.

5
Family with small children

Very kid friendly, clean property. Very comfortable stay and staff was so accommodating. Will definitely return.

By on Jul 8, 2019

Review comment responded on Jul 12, 2019

Excellent to hear! We love hosting families with kids as there are a ton of fun and entertaining activities to keep the little ones occupied :) See you upon your return!

3
Families Family with small children

Eden was slightly underwhelming. My room flooded from a clogged toilet. Not due to our usage. The matter was addressed immediately and we were given another room. My issue was nothing was offered for our inconvenience of Haiti move. We asked for a room upgrade or complimentary breakfast and was told no. They could only move our item to the next room. Later, we were offered two breakfast vouchers for a party of five. Not good enough. The staff was nice. I think the hotel rate is slightly overpriced.

By on Jul 6, 2019

Review comment responded on Jul 13, 2019

Thank you for taking the time to share your review of the Eden Resort & Suites. Guest feedback is important as it provides valuable insight into how we can improve our guest’s experience. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations. I have shared your comments with our management team. Please always let us know immediately if your hotel experience did not meet with your expectations and we will do our best to quickly correct the situation. We hope you will allow us the opportunity to regain your trust on your next visit to our area.

5
Everyone

By on Jun 18, 2019

Review comment responded on Jun 21, 2019

Thank you for the 5-star review! Hope to see you around the Eden Resort & Suites again soon.

5
Business Business Travelers

The rooms were nicely laid out. The staff were all helpful

By on May 21, 2019

Review comment responded on May 21, 2019

Great, that's what we like to hear :) Hope to see you again soon!

5
Families

I had a misbooked room. Evan at the front desk swooped in and saved the day. Under the pressure of graduations, a prom event, and an unknown convention in house, Evan handled the situation like a pro. 5 Start Service. Thanks for making my stay enjoyable!!

By on May 20, 2019

Review comment responded on May 21, 2019

Thank you! We will be sure to pass your awesome review on to Evan so he can see that his hard work continues to pay off :)

5
Everyone

By on May 1, 2019

Review comment responded on May 3, 2019

Thank you for the 5-stars!

Eden Resort and Suites, BW Premier Collection

222 Eden Road, Lancaster, PA 17601
url importing https://www.orbitz.com/Lancaster-Hotels-Eden-Resort-and-Suites,-BW-Premier-Collection.h27257-p2.Hotel-Reviews