Eden Resort and Suites, BW Premier Collection in Lancaster

Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 11 AM.

Rooms

Eden Resort and Suites, BW Premier Collection's 300 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 42-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Free local calls, safes, and ironing boards are also standard.

Property features

Eden Resort and Suites, BW Premier Collection features an indoor pool, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

2 Queen Beds | Sleeps 4

$99* Per night/room Dec 15 - Dec 16

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

2 Twin Beds and 1 Double Sofa Bed | Sleeps 8

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

2 Queen Beds | Sleeps 4

Standard Villa, Accessible, Non Smoking (with Sofabed)

1 Twin Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Villa, Non Smoking, Jetted Tub (with Sofabed)

1 Twin Bed and 1 Double Sofa Bed | Sleeps 4

Standard Villa, Non Smoking, Kitchen (with Sofabed)

1 Twin Bed and 1 Double Sofa Bed | Sleeps 4

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed;Bunk beds)

2 Twin Beds | Sleeps 8

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Fireplace (Bunk beds)

1 King Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking (Exterior sitting area )

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

3 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Suite, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 5

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchen (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, Multiple Beds, Accessible, Non Smoking

3 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

3 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Suite, 1 King Bed with Sofa bed, Non Smoking (Fireplace)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Suite, Non Smoking, Kitchen (with Sofabed)

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Suite, Accessible, Non Smoking (with Sofabed)

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Arrivals + Departures

The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available 24 hours) or the train station. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

Check-in starts at 4 PM and ends at 3 AM
Check-out: 11 AM
Minimum check-in age: 18

Special Check-in Details

24-hour airport transportation is available. Fees may apply. Guests must make arrangements in advance by contacting the property.

Please note that the indoor garden atrium is used for functions such as weddings, meetings and trade shows that may be scheduled until 9 pm in June, July and August 2020. And until 10 pm September thru May, 2020.

Payment types

Kids + Beds

Up to 3 kids stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night
Free cribs/infant beds are available

Pets

This property doesn't allow pets (service animals welcome)

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The following credit cards are accepted: American Express, Diners Club, Discover, Mastercard, and Visa.
Debit cards aren't accepted.
This hotel provides transfers from the airport and train station. To make arrangements, contact the property with arrival details 48 hours prior to arrival, using the phone number on your booking confirmation.
The seasonal pool is open from May to September.
Pool access available from 9 AM to 10 PM.
No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 7.00 and USD 15.00 for children (approximately)
Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

Hotel Names

Eden Resort Lancaster
Eden Resort
Eden Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Eden Resort BW Premier Collection Lancaster
Eden BW Premier Collection Lancaster
Eden BW Premier Collection
Eden Resort BW Premier Collection
Best Western Premier Eden Resort Suites
Eden Resort Suites
Eden Resort Suites BW Premier Collection
Eden Resort and Suites, BW Premier Collection Hotel
Eden Resort and Suites, BW Premier Collection Lancaster
Eden Resort and Suites, BW Premier Collection Hotel Lancaster

Information missing or incorrect? Tell us! Opens in a new window

4.4

out of 5

"Very good!"

See all 47 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.5

Hotel condition 4.5

This hotel is most popular for:

Recent guest reviews

The room was amazing! Everything was clean and the staff as always was super friendly.

Loved the window overlooking the courtyard! Room was clean and spacious and warm!

Friendly staff and quick check-in. Suite was clean and comfortable.

Hotel has great potential. The pool was wonderful and warm. Some of the staff was a delight. We were extremely unhappy with our room and housekeeping. The pull out bed had no linens on it, nor were they in the room anywhere. The next day after housekeeping came, this happened again. When we called for linens and pillows - we were questioned on why we needed this. The front desk staff did everything they could to help make the trip wonderful. I found out on the second day, the hotel had changed my credit card 3 separate times for the weekend. That took more time and effort back at the front desk to resolve that issue. Spending hours daily at the front desk because of problems was not how I wanted to spend my weekend.

Very kid friendly, clean property. Very comfortable stay and staff was so accommodating. Will definitely return.

Eden was slightly underwhelming. My room flooded from a clogged toilet. Not due to our usage. The matter was addressed immediately and we were given another room. My issue was nothing was offered for our inconvenience of Haiti move. We asked for a room upgrade or complimentary breakfast and was told no. They could only move our item to the next room. Later, we were offered two breakfast vouchers for a party of five. Not good enough. The staff was nice. I think the hotel rate is slightly overpriced.

The rooms were nicely laid out. The staff were all helpful

I had a misbooked room. Evan at the front desk swooped in and saved the day. Under the pressure of graduations, a prom event, and an unknown convention in house, Evan handled the situation like a pro. 5 Start Service. Thanks for making my stay enjoyable!!

Had a room with three queen beds - perfect set up.

Beautiful resort. Comfortable beds. Kids loved the pool.

Excellent hotel far better than many 5 star hotels

One of the best hotels anywhere. This place is awesome!

World class staff extremely helpful and acoomdating Professionally dressed Highly recommend for anyone wishing to just relax and get away

Awesome stay. Sunday brunch was great. Great time with family. We will return soon.

Guest reviews for Eden Resort and Suites, BW Premier Collection

Families Family with small children Partner Couples

By a verified traveler on Dec 3, 2019

Review comment Maria-José Tennison, General Manager responded on Dec 3, 2019

Thank you for the 5-star rating. We are glad that you found everything amazing. We hope that you can join us again.

Families Families

By a verified traveler on Nov 10, 2019

Review comment Maria-José Tennison, General Manager responded on Nov 11, 2019

Thank you for the 5-star rating. We glad you enjoyed your room overlooking our beautiful 3-story indoor Courtyard with sky lighted ceiling. We hope you can visit us again.

By Rocco, from Bronx, NY on Nov 8, 2019

Review comment Maria-José Tennison, General Manager responded on Nov 9, 2019

Thank you for your 5-star review and comments. We're glad that you found everything great, including your suite and our friendly staff. We hope that you can come again.

Families Family with small children Business Business Travelers

By a verified traveler on Jul 8, 2019

Review comment GregG responded on Jul 10, 2019

Thank you for taking the time to share your recent experience. I was greatly disappointed to learn of your less than satisfactory experience.Our goal is to exceed our guest’s expectations regarding every aspect of their stay. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations, or that of our own and for that I apologize. Our staff is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will do everything possible to resolve the matter immediately. Your support and patronage of the Eden hotel is appreciated and we hope you will allow us the opportunity to regain your trust on your next visit to our area.

Family with small children

Review comment Hotel Management responded on Jul 12, 2019

Excellent to hear! We love hosting families with kids as there are a ton of fun and entertaining activities to keep the little ones occupied :) See you upon your return!

Families Family with small children

By a verified traveler on Jul 6, 2019

Review comment Greg G General Manager responded on Jul 13, 2019

Thank you for taking the time to share your review of the Eden Resort & Suites. Guest feedback is important as it provides valuable insight into how we can improve our guest’s experience. Please know that we do not take your comments lightly, and it is clear that we did not live up to your expectations. I have shared your comments with our management team. Please always let us know immediately if your hotel experience did not meet with your expectations and we will do our best to quickly correct the situation. We hope you will allow us the opportunity to regain your trust on your next visit to our area.

Everyone

By a verified traveler on Jun 18, 2019

Review comment Hotel Management responded on Jun 21, 2019

Thank you for the 5-star review! Hope to see you around the Eden Resort & Suites again soon.

Business Business Travelers

By a verified traveler on May 21, 2019

Review comment Hotel Management responded on May 21, 2019

Great, that's what we like to hear :) Hope to see you again soon!

Families

By a verified traveler on May 20, 2019

Thank you! We will be sure to pass your awesome review on to Evan so he can see that his hard work continues to pay off :)

By a verified traveler on May 1, 2019

Review comment Hotel Management responded on May 3, 2019

Thank you for the 5-stars!

Create your free account

Create your free account

Sign in to your account

Sign in to your account

Please fix the following errors to continue: Please enter a check-in date Please enter a check-out date Please provide the ages of children below Please enter your travel dates like this: M/d/yyyy

Eden Resort and Suites, BW Premier Collection

There are errors on the form

There are errors on the form

This hotel is most popular for:

Recent guest reviews

Hotel highlights

Dining

Rooms

Property features

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Standard Villa, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Guest reviews for Eden Resort and Suites, BW Premier Collection

Eden Resort and Suites, BW Premier Collection

Hotel Amenities

Hotel Area

Hotel Policies

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: M/d/yyyy