Place is understaffed and dirty. 1.5 hour wait for a drink by the pool. Cob webs everywhere. Railings rusting and falling over. Sorry, but this place is on its last legs.
By far the most disgusting place I have ever seen It was raunchy smelly and the staff was rude When I called to complain about the room I was told to leave the key in the room if I was leaving so I left the same day that I checked in
Great room great food excellent customer service room was fairly clean could use some extra cleaning on the champagne tower outer plastic area other then that everything was good.!
There was so much to do. We wished we had longer to enjoy. The property was great. Hopefully there will be some updates soon. Staff was superb. We had a couple sour pusses but the excellence of all the other staff made us overlook them.
Awful. There was a brown sludge coming out of our jacuzzi when we were filling it, which lined the jacuzzi after draining the water. Pubic hair was seen coming out of the jacuzzi vents. Disgusting like it’s never been cleaned. Also a fresh tick was crawling on my back after coming out of the shower, so I’m assuming it was attached to our bathroom linen. Just awful. Would not recommend.
Faulty door lock, cold room, lukewarm water in tub, two hour wait for room service (Champaign)., etc. Experience ruined weekend for me and my date at a place that couples love is core mission! What a joke on me!
Great Place. With a excellent comedy show at night
Plenty of activities - Food is excellent - Entertainment was fun - The lake and boat rides were very pleasant!!
It was a complete disappointment for me and my wife. We were looking for a romantic retreat, but instead we were stuck in a stinky and ugly motel-like room (the most expensive on the list) for a price of a 5-star hotel. The facility is very-very-very old. It needs renovation. There was nothing in the room except an iron and a plastic cup. The staff was trained to charge you for everything. It was the worst experience I have had for at least 10 years.
Staff& cleanliness was excellent.room need upgrades some parts looked frayed..I did not care for the food in the dining room especially the breakfast.place like cove haven should have gourmet chefs & a chef station for breakfast that cooks eggs& omelets the way u like,this is offered at other all inclusive resorts
It was a good first time experience. I WILL BE BACK
It was very nice the champagne room needs an upgrade on the shower it doesn’t have a shower head but other than that it was great
Arrived at check in time 3:30 but was informed that the room was not ready. After 1 hour and 45 minutes of waiting I was finally told that we were going to be upgraded to another room since our room was not ready. Why didn’t they do that from the beginning?! The room smelled like old carpet and cigarettes. It was clean so i’ll give them that. But the smell sucked. They did not deliver the bag with the log (for the fireplace) and bubblebath soap when we first arrived to the room. I called immediately and was told that someone was doing deliveries. One hour later, still nothing. I called again and someone came 5 minutes later. Looked in the bag.. NO MAtches to light the fire. I thought it was a joke. But somone came eventually with the matches. The whole place is outdated. Granted the room perks are cool (hot tub, starry roof etc) but overall not worth the money. Take yourself somewhere else.
It was really nice.. They need to put a good Bluetooth speaker or Radio in the room..
The reviews I read before going made me think twice about going. But we are so glad we took the chance anyway. It was amazing, and definitely better than expected. The champagne tower suite is a must. You won’t want to leave your room but if you do there is soooo much to do! The food could be better and my room was not ready upon arrival but that did not damper anything. There’s a Walmart about 20 mins away that you can stock up on snacks and beverages bc there is also a decent size fridge in the room! Can’t wait to go back !!!
Cove Haven Resort places you next to Lake Wallenpaupack and Briar Hill. This 245-room, 3.5-star hotel has 2 outdoor pools along with a marina and a restaurant.
Enjoy a bite to eat at Colosseum, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 8:30 AM to 10:30 AM.
The 245 accommodations feature sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and phones are other standard amenities.
Guests of Cove Haven Resort have access to a marina, 2 outdoor pools, and a nightclub. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Other amenities at this adults-only hotel include an indoor pool, a fitness center, and a spa tub.
Place is understaffed and dirty. 1.5 hour wait for a drink by the pool. Cob webs everywhere. Railings rusting and falling over. Sorry, but this place is on its last legs.
By far the most disgusting place I have ever seen It was raunchy smelly and the staff was rude When I called to complain about the room I was told to leave the key in the room if I was leaving so I left the same day that I checked in
We're sorry to read you felt our staff did not provide friendly service in response to your complaints. We will look into these allegations with our Guest Services Manager immediately
Great room great food excellent customer service room was fairly clean could use some extra cleaning on the champagne tower outer plastic area other then that everything was good.!
We're very happy to see you had such an amazing and memorable experience at our resort. We look forward to your next visit to Cove Haven! We'll make sure your feedback about the Champagne Tower is shared with Housekeeping and the Resort Manager so we can stay on top of cleaning procedures!
We're happy to see you had a great stay at our resort! We hope to see you again soon!
We are sorry to learn you did not enjoy your stay.
Thanks for rating your stay.
There was so much to do. We wished we had longer to enjoy. The property was great. Hopefully there will be some updates soon. Staff was superb. We had a couple sour pusses but the excellence of all the other staff made us overlook them.
We're happy you had a great time staying at our resort and found there was plenty to do during your stay. We hope you return after we have completed some updates to the property and you an enjoy an even greater stay.
Thank you for showing us the love! We hope to see you again soon!
Awful. There was a brown sludge coming out of our jacuzzi when we were filling it, which lined the jacuzzi after draining the water. Pubic hair was seen coming out of the jacuzzi vents. Disgusting like it’s never been cleaned. Also a fresh tick was crawling on my back after coming out of the shower, so I’m assuming it was attached to our bathroom linen. Just awful. Would not recommend.
We apologize for the inconvenience you dealt with in your bathroom and will ask our Maintenance Team to take a look into the suites regarding the water.
Faulty door lock, cold room, lukewarm water in tub, two hour wait for room service (Champaign)., etc. Experience ruined weekend for me and my date at a place that couples love is core mission! What a joke on me!
We are disappointed by the number of inconveniences you experienced, as this is far from normal for a guest visit to the Land of Love. We're going to share your feedback with the Resort Manager to see how we can improve upon some of these items immediately, as there's no room for error in the service we provide our guests. We apologize for how your stay went.
We're sorry you did not enjoy your stay.