Unique is there were surprise mandatory extra activity charges upon arrival. Also the captions lead you to believe the waterpark would be included. But it's not! Incredibly ridiculous access in one end of the fifth floor across the building down another elevator then across the building again to get to the room. You can touch the car from the window bur have to walk a mile to get to the room? Elevator reflects a different floor from the one you are on? Confusing
BEWARE!!! Went for a short stay Saturday to Sunday. With my husband and 2yr old son. When we arrived at 3:30pm for a 4pm check in, we were told our room wasn’t ready. They would call us. We had over priced drinks at the bar located close to the check in office thinking we would only have to wait until 4pm. At 6pm we went to the front desk to see if our room was ready. There is no service so we never got a call. Finally get to the room. The room is average and repainted poorly. After check in we go have over priced dinner which was average. After dinner we walk to the arcade . All the games were broken or turned off. Go back to the room to go to bed. At 10:30pm my husband and I were awoken by two men acting like security guards standing in our room!!! There was no knock on the door they didn’t say anything when entering. My husband jumped out of bed startled and said what’s going on?! What are you doing in here? The Men got scared said sorry and left the room. We then realized there is not an extra lock on the door, like a chain lock or bar lock. The next morning went down to front desk to complain and warn other guests of what happened. The head of security said there was a heavy smell of weed in the hotels hallway and they have the right to go into the room with out knocking or stating that they were entering. Very scary. We asked for a refund we were denied. Place is not safe and beware of your belongings when staying there.
Wait for 2 hours to finish the check in
Very disappointing. Cons: Check in took 30-45 minutes Had to take 3 elevators to get to our room. Toilet was very low to the ground and crappy. Restaurant took an hour or more to get the food. Moose bar didn’t have food. Staff was very unhappy. Pros: Slope Room was nice. Water park was nice.
Prices were the same with quite a few amenities under construction. Signage was poor. My fireplace wasn’t working and maintinence never came after eight hours of trying to get someone. The mantle fell off with a slight touch. The shuttle was poorly organized: we spent a few hours waiting after contacting the front desk to be picked up and dropped off around the property. Pipes in waterpark were blown out all over the place. One slide of only three were closed, including a hot tub. Bottom of wave pool was in poor shape. Bar staff was rude. I was charged twice on my credit card upon check in so now I have my return abs deposit pending.
The hotel room was clean & recently renovated.
Everything was great except for check in. Over an hour long wait to check in.
Nice spacious property, but maintenance is poor. Beds and mattresses are old and not that comfortable. The rooms are big and spacious — that’s the good part. Few amenities are not open and under renovation/in repair. The location is beautiful and nice attractions around. I’m hoping it will get better in summer when they open all amenities. Overall satisfied with the stay.
Paid Extra for the waterpark atcheck in. The PARK WAS CLOSED. Why make us pay if it was CLOSED
Loved everything. Food is good. Water park was good. Went for two days and it doesn't get over crowded.
The resort was not bad but the staff needs to be more clear on whats available
Within a short walk of Lake Harmony, Split Rock Resort is within 2 miles (3 km) of Hickory Run State Park. This 3-star resort welcomes guests with 426 rooms and conveniences like a water park, an indoor pool, and free in-room WiFi.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8:00 AM to 11:00 AM.
Guests can expect to find free WiFi and LED TVs with satellite channels. Hair dryers, safes, and wardrobes or closets are also available. Housekeeping is available on request.
At Split Rock Resort, guests enjoy a water park, an indoor pool, and a children's pool. There's free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly resort include a gym, a sauna, and indoor tennis courts.
Unique is there were surprise mandatory extra activity charges upon arrival. Also the captions lead you to believe the waterpark would be included. But it's not! Incredibly ridiculous access in one end of the fifth floor across the building down another elevator then across the building again to get to the room. You can touch the car from the window bur have to walk a mile to get to the room? Elevator reflects a different floor from the one you are on? Confusing
BEWARE!!! Went for a short stay Saturday to Sunday. With my husband and 2yr old son. When we arrived at 3:30pm for a 4pm check in, we were told our room wasn’t ready. They would call us. We had over priced drinks at the bar located close to the check in office thinking we would only have to wait until 4pm. At 6pm we went to the front desk to see if our room was ready. There is no service so we never got a call. Finally get to the room. The room is average and repainted poorly. After check in we go have over priced dinner which was average. After dinner we walk to the arcade . All the games were broken or turned off. Go back to the room to go to bed. At 10:30pm my husband and I were awoken by two men acting like security guards standing in our room!!! There was no knock on the door they didn’t say anything when entering. My husband jumped out of bed startled and said what’s going on?! What are you doing in here? The Men got scared said sorry and left the room. We then realized there is not an extra lock on the door, like a chain lock or bar lock. The next morning went down to front desk to complain and warn other guests of what happened. The head of security said there was a heavy smell of weed in the hotels hallway and they have the right to go into the room with out knocking or stating that they were entering. Very scary. We asked for a refund we were denied. Place is not safe and beware of your belongings when staying there.
Wait for 2 hours to finish the check in
Very disappointing. Cons: Check in took 30-45 minutes Had to take 3 elevators to get to our room. Toilet was very low to the ground and crappy. Restaurant took an hour or more to get the food. Moose bar didn’t have food. Staff was very unhappy. Pros: Slope Room was nice. Water park was nice.
Prices were the same with quite a few amenities under construction. Signage was poor. My fireplace wasn’t working and maintinence never came after eight hours of trying to get someone. The mantle fell off with a slight touch. The shuttle was poorly organized: we spent a few hours waiting after contacting the front desk to be picked up and dropped off around the property. Pipes in waterpark were blown out all over the place. One slide of only three were closed, including a hot tub. Bottom of wave pool was in poor shape. Bar staff was rude. I was charged twice on my credit card upon check in so now I have my return abs deposit pending.
The hotel room was clean & recently renovated.
Thank you for your feedback. Was there something that you did not enjoy during your stay?
Everything was great except for check in. Over an hour long wait to check in.
We apologize that check in was delayed. We understand that is a frustrating start to a vacation. However, we are thrilled that you still had a great time. Thank you for being our guest.
I apologize for your inconveniences Kristin. I will make sure the appropriate departments are made aware of your circumstances. Thank you for letting us know.