Split Rock Resort

There was no hot water in the room, I turned to them a few times, but it was not fixed

It was our first time at the Split Rock Resort. I took my friend and her parents along. I like the nice and quiet location. There were a lot of activities for families and friends. Evergthing was ok, except the Room we stayed in. 3602-3603 at Town Center. We couldn't get sleep because in our room there was some kind of machine inside closed door was making a lot of noises. My friend's mom was so angry, she said "good bye, don't want to come here again, hotel from hell". I felt sad that she said that because I was the one that wanted to come spend time at the Split Rock Resoft

The grounds are beautiful and the room was clean and comfortable. The only downside of this resort is the service. Housekeeping took 24 hours to replace a broken coffee machine. 5 phone calls and a trip to the front desk were made and still nothing! Finally we requested to speak to a supervisor and within 15 minutes there was a replacement coffee maker and a plethora of clean towels that weren't even asked for. Maintenance took 3 hours to unclog a toilet!! Service was extremely slow!!!

Terrible experience. Very old Hotel. Rooms are not the cleanest and have a smell. Pool area dirty. Will never stay again.

We found this hotel to be decent, quiet and with a nice view. We stayed in the Lodge where our window had a very nice view of the lake and fall foliage. The room was clean and fairly well maintained. Hot water took about 5 minutes to arrive but was hot after waiting. The Lodge is a quiet area and has it's own pool, hot tub and sauna. Sauna could have used a good sweeping but overall all was acceptable.

The amenties were awesome.... The H20oooh water park was even better. My kids had such a blast swimming and bowling. The only thing I'd change would be the food prices, which becomes expensive for a family of 4.

We had a great little getaway here. Very Family orientated. Will definitely come back

The staff were always friendly and a great help even though they were busy and unpleasant people giving them problems. I had to book some rooms separatly so I originally had different rooms, but they were able to accommodate and made sure I stayed in the same room the entire trip. And I loved how they had so many activities and things to do on the resort property

Checked in Friday night. Once we arrived at the resort it was hard to find the building our room was located in. The amenities were great movie theater, bowling alley, water park, arcade, gym, bar and restaurant, turtle races, bingo and lake were great. Room was great and clean. 2 bathrooms, full kitchen with full utensils, and living room. Our stay was very good. The only awkward part is paying a toll to a security guard each time you drive into the resort even if you're staying there.

Terrible staff, awful smelling rooms. I could go on but I just want to forget the whole thing happened

Did not get the room we reserved in the lodge. 4 guests and we were given room with 1 bed. Had to move to suite because they had no rooms available in the lodge which is not what we needed although they called it an upgrade. Was supposed to get 2 queen beds but was upgraded to 1 queen bed and a pullout couch.. Was given free movie tickets for inconvenience but when using them found out the posted time on the tickets as well as posters in elevators throughout the hotel had been changed and we had missed it. Correct time only posted on board at movie theatre. Televisions in suites could use an upgrade. Old style 15 screens and poor picture quality. Also layout of the buildings requires a lot of walking to get anywhere. Very expensive to eat anywhere inside the resort. Overall a disappointing trip. When you do a lot of research and book a nice room with a view of the lake and you end up with a average room with a view of a parking lot and dumping area I cannot give a good rating. The one good thing I will say is the cleaning staff and others working there were very good.

Its a quite resort nice to relax. Great facilities, nice indorwaterpark, beutiful view.

Hotel was undergoing construction at the time of our visit so taking that into consideration, the overall experience was good. My kids had a good time. We will be back once the renovations are completed since the upgrades look good.

We had a lot of fun at the part. There are lots of fun things to do at the resort!

Hotel was easy to find. Water park was small great for small children. Movie was good. Buffet awful.

We had a great time. So much to do for all ages. The hotel is being renovated but, still had so much to offer. Great bang for your buck.

I don't really know how to describe our experience. The rooms were nice and spacious and clean. We didn't have any problems but some other guests couldn't get into their rooms with a key and the smoke alarm went off twice on the day we arrived. The entire hotel is under construction so it's a bit confusing at times. We were definitely not satisfied with the restaurant on site. The food was lukewarm at best and seemed to be all processed. Come to find out its the only one open at the hotel due to the construction. The kids loved the arcade, ice cream parlor and the bowling alley. We never made it to the movie theater so I can't comment on that. We spent Friday at the indoor waterpark. The wait to get in was enormous do to a lack of staff at the ticket desk even though we had purchased our tickets online before we even got there. Was very disappointed that they didn't have a separate line for that. But after standing in line for over a half hour and complaining to the front desk staff we were ushered right in. Overall our stay was nice and confusing at the same time.

I'm still checked in at the hotel at the Lodge and I just want to go home. My family was so excited for this trip but as soon as we walked in at the area we were supposed to stay, It was a let down and full on disappointment. They are under renovation and nothing on the booking part had said that about the hotel and everything - fitness, restaurant and any other amenity that you typically look forward to is out of commission and not to mention that the place itself is screaming of unpleasantness in the physical aspect. Everything is outdated and there is no kitchen/ room service available. Complete disappointment