4/10 Poor
Janice Gail Mary
Traveled with partner
Jan 10, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
VACATIONERS ALERT
When you see the pictures of this hotel it looks really nice.
SO VERY WRONG
We booked a junior suite, they put us on the 3rd floor #2306
We had to stay in this room for 3 nights listening to the banging noise of the water tank every 5 minutes no sleep. Water flies was coming out the drain when we turn on the water, plus the water dains very slowly. You can not regulate the shower it gose from hot to freezing cold on its own. When you look out the window you feel like you're in the ghetto. Expedia tried to reach out to them several times when they finally got through, they told expedia that they upgraded our room at no extra cost.
They did not upgrade they gave us another junior room with a coach suite # 2203.
Now that room #2203 when you look out the window again you feel like you're in the ghetto. Bathroom light fixture did not work even though they brought someone in to fix it, it still was not working. Foul smell came from the sink that we had to keep closing the door and left all the windows open. So that smell would go away. We even borrowed one of their air fresheners at times to make the room smell nice.
I could keep going on about this hotel Casa Maca,how bad it was. The only good thing I can say is that Jose and Alondra helped us wherever they can. I'm grateful for their help.
So please when you see Casa Maca hotel, keep scrolling.
P.S look at my pictures.
Janice Gail Mary
Stayed 14 nights in Dec 2025
