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Recent guest reviews

Beautiful property, loved the outdoor space

Great clean resort

I wish the pool bar stayed open later lol but really what a wonderful place!

Very clean, awesome beach-pool-restaurant and bar. Staff were awesome!!

The staff was amazing! Very nice and accommodating, anything you asked for they provided. The beach access was just a walk away from the pool. Nice coffee in the morning and the lazy river was the most relaxing.

Enjoyed my vacation with my two kids, husband, and my mom. I would have preferred to have rollaway bed at no charge since I spent over 2200 for five nights already. Got charged an additional 25 per day. Enjoyed the breakfast very good options, ate the buffet everyday instead of ordering from menu. The lunch/dinner was delicious! I had the combo meal. My husband ate the cajan burger he loved it. The staff all came together and sang me happy birthday, did not expect that so sweet of them. The pool is nice and hot tubs at night were relaxing. Beach is beautiful of course and nice to walk right outside hotel and be there. Close walking distance to restaurants shopping etc. Housekeepers did a great job and they are very friendly. Overall this is a Great hotel just very pricey!! If there is a next time I'll empty my bank account a little more and get a balcony room the view was AMAZING!!! Thanks to one of the housekeepers for letting us sneak a peek.

Breakfast was great, lazy river and hot tub very relaxing, beach access and rentals were great.

The location, the beach access, the beach chair rental availability, the Lazy River, the access to an indoor pool, though small, during cooler or inclement weather, excellent family friendly restaurant were all positives which would make you choose this hotel again. The hotel is older and the rooms are not luxurious - just basic but with refrigerator s and microwaves. The staff is friendly and courteous; you must register, by calling the front desk, for any resupplying or cleaning which is effective and efficient. I would go again with kids but not if adults only. PS The sand and beach cleanliness were amazing!

Great beach front property.

They were not ready for us to check in at 4pm - the room had not been cleaned yet. We were not given any advance notice that our room would not be ready. They also did not clean our room during our stay so we didn't have fresh towels. Appreciated the gorgeous beachfront location and the lazy river.

The food was absolutely horrible. The fridge in the room constantly kept shutting on and off waking me up. The staff were super friendly but the key to our room stopped working 3 times. pool area was nice

Our main disappointment was that we stayed at this hotel specifically for the pool facilities. During our stay the pool was really cold, we heard from another guest that the heater was broken, I did not confirm this with the front desk. Whether it was broken or not, it was too cold for my wife to use, and I used it very little on a couple of days when it was a little warmer. So we felt a little like we didn't get everything we paid for.

wait for the check in for three and have hours till 8:30 PM

First off, the staff was incredible. Not so good. Housekeeping isn’t cleaning rooms. But we weren’t told. Day three our trash was getting pretty deep. Mold growing in the shower (rm 622) My rate was $850 a day after all the stuff they added. That’s ok. But we went for the lazy river. There’s ZERO security to keep the public out. There was some real problems when some man dipped his naked 2 year old off in the pool after a diaper change. Our waitress at a local restaurant actually told us her and some friends go there on a regular basis We’ll be back to Pensacola beach in September. We won’t be at the Holiday Inn though

So many wonderful activities; pool, lazy river, water falls, mermaids, pirate activities, food, drinks, ocean!

The location was probably the best thing about the hotel. However, the property looks like it needs a little rehab and has cockroach problems. The staff were nice enough to move me to another room due the bug issue and comp me at the tiki bar.

Getting towels toilet paper was a hassle- blame it on understaffed- I don’t want to hear why you not bringing my towels after the 3 time of calling— But I would stay there again the grounds were great and clean! Shopping and food near by was a great plus-

Via De Luna Drive Pensacola Beach FL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool and outdoor pool
  • Fitness center

Holiday Inn Resort Pensacola Beach, an IHG Hotel places you within a 10-minute stroll of Casino Beach and Portofino Boardwalk. This 206-room, 3-star hotel has an outdoor pool along with an indoor pool and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

Guests can expect 32-inch flat-screen TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. IPod docks, refrigerators, and microwaves are also available.


Property features

Holiday Inn Resort Pensacola Beach, an IHG Hotel features an indoor pool, an outdoor pool, and a lazy river. Self parking is available for USD 15 per day. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a gym, and free WiFi in public areas.

Room options

Standard Room, 1 King Bed, Pool View

1 King Bed | Sleeps 4

Suite, Multiple Beds, Bay View

1 Queen Bed and 1 Twin Bunk Bed | Sleeps 4

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 2

Suite, 1 Bedroom

1 Queen Bed and 1 Twin Bunk Bed | Sleeps 8

Guest reviews for Holiday Inn Resort Pensacola Beach, an IHG Hotel

Everyone (10) Couples (8) Family (19)
5
Family with small children

Beautiful property, loved the outdoor space

By on Nov 21, 2022

5
Everyone

Great clean resort

By , from Milford on Nov 11, 2022

Review comment responded on Nov 15, 2022

Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

5
Family Family with small children Partner Couples

I wish the pool bar stayed open later lol but really what a wonderful place!

By on Nov 6, 2022

Review comment responded on Nov 6, 2022

Thank you for letting us know about your recent vacation, Taylor! We are so sorry the bar didn't stay open later and will pass this along to our team! We hope to see you back with us one day!

5
Partner Couples

Very clean, awesome beach-pool-restaurant and bar. Staff were awesome!!

By on Oct 9, 2022

Review comment responded on Oct 18, 2022

Thank you for providing feedback on your recent experience with us, Leah. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

5
Partner Couples

The staff was amazing! Very nice and accommodating, anything you asked for they provided. The beach access was just a walk away from the pool. Nice coffee in the morning and the lazy river was the most relaxing.

By , from Arlington on Aug 27, 2022

Review comment responded on Aug 27, 2022

We are thrilled you enjoyed your vacation, Chantal! We're happy you enjoyed our friendly staff and the easy beach access just a short skip from our pool area! We are glad you enjoyed the lazy river and hope to welcome you back soon!

4
Family Family with small children

Enjoyed my vacation with my two kids, husband, and my mom. I would have preferred to have rollaway bed at no charge since I spent over 2200 for five nights already. Got charged an additional 25 per day. Enjoyed the breakfast very good options, ate the buffet everyday instead of ordering from menu. The lunch/dinner was delicious! I had the combo meal. My husband ate the cajan burger he loved it. The staff all came together and sang me happy birthday, did not expect that so sweet of them. The pool is nice and hot tubs at night were relaxing. Beach is beautiful of course and nice to walk right outside hotel and be there. Close walking distance to restaurants shopping etc. Housekeepers did a great job and they are very friendly. Overall this is a Great hotel just very pricey!! If there is a next time I'll empty my bank account a little more and get a balcony room the view was AMAZING!!! Thanks to one of the housekeepers for letting us sneak a peek.

By on Jun 12, 2022

Review comment responded on Jun 12, 2022

Thank you for taking the time to let us know about your family vacation, Serena! Happy birthday and glad you enjoyed our friendly staff and their birthday surprise! We do agree a balcony with an ocean view is well worth it! We look forward to welcoming your family back soon!

5
Friends

Breakfast was great, lazy river and hot tub very relaxing, beach access and rentals were great.

By on Jun 3, 2022

Review comment responded on Jun 9, 2022

Thank you so much for this 5-star review Denis. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

4
Family with small children

The location, the beach access, the beach chair rental availability, the Lazy River, the access to an indoor pool, though small, during cooler or inclement weather, excellent family friendly restaurant were all positives which would make you choose this hotel again. The hotel is older and the rooms are not luxurious - just basic but with refrigerator s and microwaves. The staff is friendly and courteous; you must register, by calling the front desk, for any resupplying or cleaning which is effective and efficient. I would go again with kids but not if adults only. PS The sand and beach cleanliness were amazing!

By on Mar 19, 2022

Review comment responded on Mar 22, 2022

Hey, Adrienne! We are so happy that you had a terrific experience at our hotel. We appreciate all of your wonderful feedback and hope to see you with your toes in the sand again soon!

5
Everyone

By on Feb 19, 2022

4
Business Business

Great beach front property.

By , from GRAND JUNCTION on Jan 22, 2022

Review comment responded on Jan 25, 2022

Ram, thank you for sharing your review of our hotel. We are pleased to know that you enjoyed your stay with us. We would love the opportunity to welcome you back soon!

Holiday Inn Resort Pensacola Beach, an IHG Hotel

14 Via De Luna Drive, Pensacola Beach, FL 32561
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