ADVERTISING SPONSORED LISTING
Had jacuzzi in room, but it was dirty and had spiders in it
worse customer service I've ever encountered. There was heavy construction equipment being used 20ft from our suite window, the hotel staff was aware of it and still placed us in the room nearest the construction, when I asked to relocate, I was told, "we can put you in a smaller room or you can leave". This is how the westgate parkcity treats guests they intentionally put in a bad room. the room itself was not clean and showed signs of not being well kept. Overall a bad experience
We were located on the 6th floor in the Elk Lodge, which was ideal for us. We had a pool view but we didn’t mind for the ease of getting around. It can be difficult trying to figure out how to get to different areas on the property as each building connects at different levels. Some levels, like ours, had direct access to outside. We were also pleased with the numerous room amenities (humidifier, etc.)
Property was under construction so difficult to navigate. Layout also confusing. Walls were paper thin so we could hear word for word our neighbors. Better places in Park City.
When you rent off season, the property should list what is happening at the resort. Construction, food offering closed etc. Showing up and being informed of these things is not enough. Disappointed.
Our room had a full kitchen, so we went & bought a bunch of groceries. When we got up to make breakfast the fridge was warm inside & all the food was spoiled. The freezer was working fine, not sure why the fridge wasn’t working properly. Not happy about that.
Very friendly and helpful staff. Wonderful facility with so much to do right there at the resort. We went as a couple but would love to go back with our kids. We didn’t try the steak house but the burger restaurant was fantastic.
Worst hotel ever. Too hot or too cold. Never the right temp. To cramped. No room service. No light in the rooms. Way too small of rooms. Confusing to find way around. Will never go there again. One place to eat in the entire grounds and if you want coffee you have to walk a two mile maze and get lost a million times. Never again.
Tv and phone where not in working order. Spoke with front desk and maintenance on multiple occasions and issues never resolved. We did get a hotel credit for the inconvenience. Hotel location is ideal.
Held hostage -- I paid a room deposit in advance -- so they just give me a crummy room and then hold me hostage when I just want to leave. When we go to room, get a huge view of their.....dumpster. Ask for another room -- get a view of couple trucks in dirt parking lot and orange traffic cone. When I re-state this is not acceptable - am told no other rooms available (although they advertise they have 498 rooms). Told them fine I'll just leave and they say so too bad I already paid large deposit. So, I am stuck. Per website photos it is reasonable for me to infer an adequate view (yet, I am not allowed one because I paid in advance). Further, for a place purporting to be four AAA Diamonds and four Forbes Stars -- they should hold themselves accountable. Although we have a baby no one offers to help with luggage upon check-in nor during these rooms' moves. Parking is an exceptionally long and twisting walk and elevators' rides to room. The parking deck is surprisingly filthy. The shower was, literally, a trickle of water. All this for paying room, tax and (ironically) a resort fee for the night. The only correct and well-done customer service experience was the luggage service when we left in the morning. My conversation with Property Manager: him: I don't understand why you complain, it's our most requested view -- my response: what, a view of your dumpster?! Then, he says: Well, we don't charge for the view, we charge for the room.
1 minute walk to the lift. They take your skies next to the lifts. They give you a locker to keep your equipment and even dry your ski boots overnight.
The room needed lots of repairs. Lamps didn't work, kitchen cabinet door was falling off of the hinges, TV remote did not work in the bedroom, the main entry door was dragging on the floor and very difficult to open. I asked to change rooms for the next two nights and recieved no response. We had half room service the first night, they didn't remove any of the garbage from the kitchen wastebasket and bagged trash or leave any coffee for the next morning. We returnrd at 5:00 the next afternoon and had no roomservice the second day. I had made a reservation for next weekend as we are returning and have cancelled it. Will never be back to Westgate properties.
Nice place but staff is very unhelpful and most acted out out when asked questions. These are front desk people they deal with the most people and start to cop attitude. Parking is a joke and if you ask anyone you guest it either don't know or have some sort of attitude like you should already know the answer. Great facility but hindered by staff
Too early check out! No exceptions. Not a good experience for my 1st time there.
I don't think they change the linens between customers. We had stains on the king bed and also the pullout. The sheets also looked slept in. When we mentioned the issue it was promptly dealt with. The pool is great for families and well heated. Overall it was enjoyable.
Fun enjoyable family get away. Swimming pool was delightful.
Hotel/timeshare nice. No complaints great location. Room always warm was using ac in winter. Restaurants/bars good.. price pretty fair. Nice shopping around complex. Get out see downtown and other restaurants.
Booked this hotel for a last minute ski weekend at Canyons over President's Day weekend. The 1 BR unit we had was quite small but clean and adequate. We found however that the resort was so spread out and difficult to get around, especially wearing ski boots to and from the rental shop, that the convenience of the slopeside location was kind of lost. We tried the bar and grille here for breakfast once, not impressed at all. Overall found the staff to be pretty indifferent and not particularly helpful. For the price I would stay in town and get the shuttle to Canyons next time.
Westgate Park City Resort & Spa places you next to Canyons Resort and within a 15-minute walk of Red Pine Adventures. This 488-room, 4.5-star resort has 2 indoor pools along with ski-in/ski-out access and a full-service spa.
Relish the American cuisine at Drafts Burger Bar, one of 3 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
All 488 air-conditioned accommodations feature sitting areas. TVs come with DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.
Westgate Park City Resort & Spa features ski-in/ski-out access, a full-service spa, and 2 indoor pools. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and securing valuables. Other amenities at this ski resort include an outdoor pool, a children's pool, and a 24-hour fitness center.