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Recent guest reviews

Great stay Great property Great service . Everything thing was great during my stay at westgate

Had jacuzzi in room, but it was dirty and had spiders in it

worse customer service I've ever encountered. There was heavy construction equipment being used 20ft from our suite window, the hotel staff was aware of it and still placed us in the room nearest the construction, when I asked to relocate, I was told, "we can put you in a smaller room or you can leave". This is how the westgate parkcity treats guests they intentionally put in a bad room. the room itself was not clean and showed signs of not being well kept. Overall a bad experience

We were located on the 6th floor in the Elk Lodge, which was ideal for us. We had a pool view but we didn’t mind for the ease of getting around. It can be difficult trying to figure out how to get to different areas on the property as each building connects at different levels. Some levels, like ours, had direct access to outside. We were also pleased with the numerous room amenities (humidifier, etc.)

Property was under construction so difficult to navigate. Layout also confusing. Walls were paper thin so we could hear word for word our neighbors. Better places in Park City.

When you rent off season, the property should list what is happening at the resort. Construction, food offering closed etc. Showing up and being informed of these things is not enough. Disappointed.

Our room had a full kitchen, so we went & bought a bunch of groceries. When we got up to make breakfast the fridge was warm inside & all the food was spoiled. The freezer was working fine, not sure why the fridge wasn’t working properly. Not happy about that.

Very friendly and helpful staff. Wonderful facility with so much to do right there at the resort. We went as a couple but would love to go back with our kids. We didn’t try the steak house but the burger restaurant was fantastic.

Worst hotel ever. Too hot or too cold. Never the right temp. To cramped. No room service. No light in the rooms. Way too small of rooms. Confusing to find way around. Will never go there again. One place to eat in the entire grounds and if you want coffee you have to walk a two mile maze and get lost a million times. Never again.

Tv and phone where not in working order. Spoke with front desk and maintenance on multiple occasions and issues never resolved. We did get a hotel credit for the inconvenience. Hotel location is ideal.

Held hostage -- I paid a room deposit in advance -- so they just give me a crummy room and then hold me hostage when I just want to leave. When we go to room, get a huge view of their.....dumpster. Ask for another room -- get a view of couple trucks in dirt parking lot and orange traffic cone. When I re-state this is not acceptable - am told no other rooms available (although they advertise they have 498 rooms). Told them fine I'll just leave and they say so too bad I already paid large deposit. So, I am stuck. Per website photos it is reasonable for me to infer an adequate view (yet, I am not allowed one because I paid in advance). Further, for a place purporting to be four AAA Diamonds and four Forbes Stars -- they should hold themselves accountable. Although we have a baby no one offers to help with luggage upon check-in nor during these rooms' moves. Parking is an exceptionally long and twisting walk and elevators' rides to room. The parking deck is surprisingly filthy. The shower was, literally, a trickle of water. All this for paying room, tax and (ironically) a resort fee for the night. The only correct and well-done customer service experience was the luggage service when we left in the morning. My conversation with Property Manager: him: I don't understand why you complain, it's our most requested view -- my response: what, a view of your dumpster?! Then, he says: Well, we don't charge for the view, we charge for the room.

1 minute walk to the lift. They take your skies next to the lifts. They give you a locker to keep your equipment and even dry your ski boots overnight.

The room needed lots of repairs. Lamps didn't work, kitchen cabinet door was falling off of the hinges, TV remote did not work in the bedroom, the main entry door was dragging on the floor and very difficult to open. I asked to change rooms for the next two nights and recieved no response. We had half room service the first night, they didn't remove any of the garbage from the kitchen wastebasket and bagged trash or leave any coffee for the next morning. We returnrd at 5:00 the next afternoon and had no roomservice the second day. I had made a reservation for next weekend as we are returning and have cancelled it. Will never be back to Westgate properties.

Canyons Resort Drive Park City UT

Hotel highlights

  • Steps from Canyons Resort
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Westgate Park City Resort & Spa places you next to Canyons Resort and within a 15-minute walk of Red Pine Adventures. This 488-room, 4.5-star resort welcomes business and leisure travelers with 2 indoor pools, ski-in/ski-out access, and a full-service spa.


Dining

There are ample dining options with 3 onsite restaurants, including Drafts Burger Bar, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

The 488 accommodations feature sitting areas. TVs come with DVD players, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and stovetops are other standard amenities.


Property features

Westgate Park City Resort & Spa features ski-in/ski-out access, a full-service spa, and 2 indoor pools. Free valet and self parking are available, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this ski resort include an outdoor pool, a children's pool, and a 24-hour fitness center.

Room options

Signature Villa, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Signature Villa, 2 Bedrooms

2 King Beds and 1 Double Sofa Bed | Sleeps 8

Signature Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Westgate Park City Resort & Spa

Everyone (19) Couples (11) Family (12) Friends (3) Other (1)
5
Everyone

By on Nov 27, 2020

5
Everyone

By on Sep 30, 2020

Review comment responded on Oct 27, 2020

Thank you for your rating. Please stay with us again. Westgate Resorts

5
Family Family

Great stay Great property Great service . Everything thing was great during my stay at westgate

By on Aug 24, 2020

5
Everyone

By on Aug 23, 2020

2
Everyone

By on Jun 22, 2020

4
Everyone

By on Mar 15, 2020

Review comment responded on Apr 2, 2020

We appreciate you taking the time to leave a review. We hope to see you back again soon!

4
Partner Couples

Had jacuzzi in room, but it was dirty and had spiders in it

By on Nov 2, 2019

1
Family

worse customer service I've ever encountered. There was heavy construction equipment being used 20ft from our suite window, the hotel staff was aware of it and still placed us in the room nearest the construction, when I asked to relocate, I was told, "we can put you in a smaller room or you can leave". This is how the westgate parkcity treats guests they intentionally put in a bad room. the room itself was not clean and showed signs of not being well kept. Overall a bad experience

By on Sep 17, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Thank you for sharing your experience at Westgate Park City Resort. We sincerely regret that you were inconvenienced with having to deal with noise of nearby construction and the frustration associated with trying to provide you with different accommodations. We are hopeful that as we continue to grow and improve that you will give us another opportunity to exceed your expectations. Kind Regards, Jackie

5
Family with small children

We were located on the 6th floor in the Elk Lodge, which was ideal for us. We had a pool view but we didn’t mind for the ease of getting around. It can be difficult trying to figure out how to get to different areas on the property as each building connects at different levels. Some levels, like ours, had direct access to outside. We were also pleased with the numerous room amenities (humidifier, etc.)

By on Sep 2, 2019

Review comment responded on Sep 9, 2019

Thank you for posting such great review of the Westgate Park City Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Kind Regards, Jackie

4
Everyone

By on Jul 19, 2019

Review comment responded on Jul 31, 2019

Thank you so much for sharing your excellent stay experience at the Westgate Park City Resort & Spa. We love to hear that you appreciated the resort facilities, great location, and attentive staff. We do look forward to your visit the next time your travels take you to the Park City area. Warm Regards, Jackie

Westgate Park City Resort & Spa

3000 Canyons Resort Drive, Park City, UT 84098
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