Service was outstanding.
The property is beautiful and the staff is very helpful/professional. The pool experience is wonderful and similar to a luxury resort. With that said, there were basic amenities missing that could have made the stay amazing. Things such as not having wash clothes available in the rooms, lack of a water bottle filling station, lack of coffee makers in the rooms, poor lighting in the rooms, inefficient/poor food drink service at the pool and the lack of towels at the pool for the first 3 hours we were there was disappointing. The pool had obviously not been cleaned the day we were there as it had numerous insects, feathers, and other debris floating in it first thing in the morning. The Orleans Restaurant service was a mess. They couldn’t get our bills right after three tries. The food was bland and certainly not worth the ridiculous prices. Would recommend brunch at one of the lovely places down the street from the hotel instead of the hotel itself. Overall, a fun place to spend the weekend but for the price, it’s missing many amenities that are part of a luxury experience.
This property is not ready to be open to the public. The staff are clearly untrained at all levels of the operation—in specialized positions it seems clear they have minimal experience at best. Examples: Bartenders don’t know components of basic drinks or even the difference between Pinot Noir and Pinot Grigio; servers don’t know food well enough to tell you what they’re dropping at your table (when I was served a dish I didn’t order in place of my Tartare, I was told that it WAS the Tartare—later they came back, picked it up and proceeded to serve it to a different table); front desk told me to use Orbitz in order to extend my stay (“we don’t do that at the front desk”); there is no information in guest rooms about restaurants/amenities/neighborhood/etc. and the staff provide inaccurate info when asked; didn’t have access to WiFi and was told there was nothing that could be done because they aren’t “IT experts”—I could go on and on and on. This property is completely unprepared to provide the most basic level of service, let alone what should be expected for these prices. And what will ensure I never return to a Kimpton property is that when I brought these issues to staff’s attention, there was clearly ZERO intention of making up for services and products that were botched or not provided. I was here Sun-Mon—with what seemed to be an empty house. This amateur staff will surely flounder even harder w/ even a moderate level of business. It’s a top to bottom failure folks.
The hotel is absolutely beautiful, the staff is outstanding. Both restaurants were closed as were both bars both days we stayed. Additionally, there were a number of unattended animals in rooms making noise. These two factors will likely prevent us from staying in the future.
From pulling in to valet park to check-in staff is very welcoming and friendly. The rooms are beautiful, bed is comfortable, and the outdoor pool is awesome!
The hotel has a great outdoor area that includes a pool, a hottub, and a bar. My children were super excited about enjoying some swimming after a long drive. Sadly, without any warning from the staff we soon realized there was an special event happening very inappropriate for children. There are a couple of on-site restaurants but one of them is close Sundays and Mondays. The only restaurant available was understaff with a very small menu. We decided to order burgers but the meat tasted like it was previously frozen...The breakfast area was super cute with a french vibe if only the would have had a chef... After sitting for a few minutes we were told there was no chef or staff which was quite dissapointing when you book a room that includes breakfast. Overall, the hotel was cleaned, modern and with a lot of potencial. Perhaps, new management...
The building had history but was very well maintained and was visually pleasing. Very good restaurant and beautiful pool area in a very good location. Staff need some training they did not greet you with a smile and made no overtures to try to make amends for mistakes and huge delays. The brunch menu is very limited and service was exceptionally slow which continued through out.
Friendly staff. Our room was very clean.
The Kimpton Cottonwood Hotel is beautiful and charming. The lobby level and restaurant are bright, open and inviting. The lower level bar and restaurant are stunning. A beautiful restoration juxtaposed with new fixtures.
The property is beautiful. Checking in was difficult. There check-in time is 4:00. Had to wait in line for 30 minutes. It was a Saturday, though.
The decor of the room was unique, and we had an exceptional
Located in Downtown Omaha within a mile (2 km) of University of Nebraska Medical Center, Kimpton Cottonwood, an IHG Hotel is within 2 miles (3 km) of other popular sights such as Joslyn Art Museum. This 205-room, 4-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:00 AM.
Kimpton Cottonwood, an IHG Hotel's 205 air-conditioned rooms provide safes. Smart TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bathrobes.
At Kimpton Cottonwood, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and a seasonal outdoor pool. Valet parking is available for USD 30 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free use of bicycles and free newspapers.
Service was outstanding.
The property is beautiful and the staff is very helpful/professional. The pool experience is wonderful and similar to a luxury resort. With that said, there were basic amenities missing that could have made the stay amazing. Things such as not having wash clothes available in the rooms, lack of a water bottle filling station, lack of coffee makers in the rooms, poor lighting in the rooms, inefficient/poor food drink service at the pool and the lack of towels at the pool for the first 3 hours we were there was disappointing. The pool had obviously not been cleaned the day we were there as it had numerous insects, feathers, and other debris floating in it first thing in the morning. The Orleans Restaurant service was a mess. They couldn’t get our bills right after three tries. The food was bland and certainly not worth the ridiculous prices. Would recommend brunch at one of the lovely places down the street from the hotel instead of the hotel itself. Overall, a fun place to spend the weekend but for the price, it’s missing many amenities that are part of a luxury experience.
Thank you for your recent stay with us at Kimpton Cottonwood Hotel; it was a pleasure to welcome you. We're delighted to hear that you had an enjoyable visit and appreciated our professional staff and beautiful accommodations. However, we're sorry to learn of any disappointment with amenities; we're pleased that this did not detract from your overall experience. Thank you for taking the time to leave your comments, and we hope to have the opportunity to welcome you all back again soon.
This property is not ready to be open to the public. The staff are clearly untrained at all levels of the operation—in specialized positions it seems clear they have minimal experience at best. Examples: Bartenders don’t know components of basic drinks or even the difference between Pinot Noir and Pinot Grigio; servers don’t know food well enough to tell you what they’re dropping at your table (when I was served a dish I didn’t order in place of my Tartare, I was told that it WAS the Tartare—later they came back, picked it up and proceeded to serve it to a different table); front desk told me to use Orbitz in order to extend my stay (“we don’t do that at the front desk”); there is no information in guest rooms about restaurants/amenities/neighborhood/etc. and the staff provide inaccurate info when asked; didn’t have access to WiFi and was told there was nothing that could be done because they aren’t “IT experts”—I could go on and on and on. This property is completely unprepared to provide the most basic level of service, let alone what should be expected for these prices. And what will ensure I never return to a Kimpton property is that when I brought these issues to staff’s attention, there was clearly ZERO intention of making up for services and products that were botched or not provided. I was here Sun-Mon—with what seemed to be an empty house. This amateur staff will surely flounder even harder w/ even a moderate level of business. It’s a top to bottom failure folks.
We appreciate you taking the time to provide feedback on your visit and we apologize that it was not quite what you were hoping for. This is never the experience we wish for our guests and have shared your comments with our team to ensure that we do better next time. Thank you for staying with us and providing your constructive comments.
The hotel is absolutely beautiful, the staff is outstanding. Both restaurants were closed as were both bars both days we stayed. Additionally, there were a number of unattended animals in rooms making noise. These two factors will likely prevent us from staying in the future.
Thank you for your thoughtful review. While we're glad that you enjoyed our beautiful property and lovely team, we regret that you weren't able to take full advantage of our hotel and apologize for any inconvenience caused by some of our guests' pets. We hope you'll reconsider joining us again in the future, as we are confident that we can improve upon your recent visit.
From pulling in to valet park to check-in staff is very welcoming and friendly. The rooms are beautiful, bed is comfortable, and the outdoor pool is awesome!
Thank you so much for the stellar review! We're absolutely thrilled that you enjoyed our wonderful team at Kimpton Cottonwood Hotel. It's also great to read that you enjoyed our comfortable accommodations and relaxing pool. It was an absolute pleasure to host you, and we hope to welcome you back in the future.
The hotel has a great outdoor area that includes a pool, a hottub, and a bar. My children were super excited about enjoying some swimming after a long drive. Sadly, without any warning from the staff we soon realized there was an special event happening very inappropriate for children. There are a couple of on-site restaurants but one of them is close Sundays and Mondays. The only restaurant available was understaff with a very small menu. We decided to order burgers but the meat tasted like it was previously frozen...The breakfast area was super cute with a french vibe if only the would have had a chef... After sitting for a few minutes we were told there was no chef or staff which was quite dissapointing when you book a room that includes breakfast. Overall, the hotel was cleaned, modern and with a lot of potencial. Perhaps, new management...
Thank you for your feedback about our hotel. We're glad you found the hotel clean and the outdoor offerings activities you would enjoy. However, we do apologize that your family wasn't able to enjoy the pool as you would have liked. Our team is sorry for any misunderstanding concerning breakfast or dining services. Given the opportunity, we would like to provide you with the stay you expected.
The building had history but was very well maintained and was visually pleasing. Very good restaurant and beautiful pool area in a very good location. Staff need some training they did not greet you with a smile and made no overtures to try to make amends for mistakes and huge delays. The brunch menu is very limited and service was exceptionally slow which continued through out.
We are glad that you enjoyed your stay at Kimpton Cottonwood Hotel. It's wonderful to hear that you enjoyed our beautiful pool area and restaurant. Apologies that our staff did not meet your expectations, however. We hope that you will decide to stay with us again someday.
Dear Paul, It was a pleasure hosting you at Kimpton Cottonwood Hotel! We're glad our amazing staff impressed you, and we invite you to stay with us again should you be back in the area.