Front desk friendliness
The breakfast is far from what I usually see at an embassy suites. The ceiling leading to my room was so short that my brother would have hit his head on the sprinklers if he did not duck. The amenities in the room were so lacking there wasn't even a lotion to use.
Recently updated…looks nice!
Great, attentive staff, nice buffet breakfast, swimming pool.
Lovely remodeled hotel at the heart of downtown Omaha! Been staying here for years. Never disappoints
The staff were great - the fact there wasn't a shuttle was disappointing since other hotels in the same area were running their shuttle. We paid $19 for parking and had to park off site.
Recently remodeled Pool was very busy & not regulated.
Always love staying here. Clean, convenient & comfortable.
It has always been a nice hotel. Clean, nice pool, free breakfast, goid location.
They don't seem to be willing to give room service as needed everyday. You need to make arrangement ahead of time to get your room cleaned a day or two before!
Walking distance to downtown Omaha. Clean and nice architecture.
The location was excellent for being close to numerous resturants and for people watching. The pool was too heavily clorinated though. Th
Located in Downtown Omaha, Embassy Suites by Hilton Omaha Downtown Old Market is a leisurely stroll from popular sights such as Holland Performing Arts Center and Orpheum Theater. This 249-room, 3.5-star hotel has conveniences like an indoor pool, a gym, and a 24-hour business center.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Get a quick energy boost at the coffee shop/cafe, or meet other guests at the free daily manager's reception.
42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include kitchenettes, sitting areas, and refrigerators. Weekly housekeeping is available.
Guests of Embassy Suites by Hilton Omaha Downtown Old Market have access to an indoor pool, a gym, and WiFi in public areas. Valet parking is offered for USD 27.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
Front desk friendliness
The breakfast is far from what I usually see at an embassy suites. The ceiling leading to my room was so short that my brother would have hit his head on the sprinklers if he did not duck. The amenities in the room were so lacking there wasn't even a lotion to use.
Dear James, Thank you for taking the time to share your feedback and for being our valued guest. We apologize that our breakfast and in-room amenities offerings were not to your liking and that our accommodations were not suited for your trip. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve the guest experience. We hope to WOW you on a return trip. Sincerely, Melanie Maes General Manager
Recently updated…looks nice!
Thank you for taking a moment to share your experience. We are glad you enjoyed your stay. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Best regards,
Great, attentive staff, nice buffet breakfast, swimming pool.
Dear Anonymous, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Melanie Maes General Manager
Lovely remodeled hotel at the heart of downtown Omaha! Been staying here for years. Never disappoints
Dear Anonymous, Thank you for sharing this frame-worthy review. I feel our accommodations are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We will be looking forward to serving you in the future. Best, Melanie Maes General Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. Please accept our apologies for your experience at our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards,
The staff were great - the fact there wasn't a shuttle was disappointing since other hotels in the same area were running their shuttle. We paid $19 for parking and had to park off site.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback. Please accept our apologies for your experience at our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best regards,
Dear Stu, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Fred DeLaRosa General Manager