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Embassy Suites Omaha - Downtown/Old Market

3.5 out of 5.0
Overview Reviews Amenities & Policies
555 S 10th St, Omaha, NE
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 50 reviews
Room cleanliness 4.0
Service & staff 3.5
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Family
  • Everyone
  • Couples

Recent guest reviews

The staff was great! Very helpful. The hotel is under construction, so it was a bit noisy and the elevators were slow because not all of them worked.

There's no discount for the massive renovation. The restaurant is closed. The staff are careless. It's a convenient location, and the contractors are surprisingly quiet. The valet service is top notch.

Great room and the breakfast was wonderful. Wish parking was free though

It was under construction, renovation, and everything was messy.

I Usually Love Embassy Suites. This one was under construction at the time and just wasn't worth the exorbitant prices that were charged. I understand that the events of the weekend drove the prices up, but not worth it at all

Stayed three nights. Each morning buffet was understaffed employees not friendly and food constantly running out and not replenished. Room not cleaned one of the days.

Under construction. Too loud to hear conversation.

The property was nice considering it was under extension renovation. Our room hadn't been renovated yet, but it was clean and pleasant. The complimentary breakfast was very nice.

Our first trip as a family and Embassy made it 100% memorable. It was such a wonderful experience.

We have always enjoyed staying at Embassy Suites! Their staff is friendly and professional. The breakfast is always amazing!!

We've stayed here many times before, but this time we were sad at the decline in the property. We complained as there was blood on the baseboard in the bathroom, black mold in the shower, broken furniture, and big, yellow stains on the pull out couch mattress. The first time we spoke to front desk staff, he smirked at us when we asked if he would fix the problems. The second time, the young lady who helped us was much more apologetic, perhaps because I had taken photos of all of the problems. I have ALWAYS recommended this property, but this time I will not. Sad. We used to love you, Embassy Suites.

Great hotel , near a lot of shopping and food in walking distance , rate 5 stars

Happy hour and breakfast was amazing. Both the food and great service. We had a blast in your hotel - especially the kids!

Hospitality was wonderful from the moment I stepped out of the car.

This was the first time in Omaha. The hotel was beautiful. The atrium setting was gorgeous. The location was perfect. Near restaurants and nightlife. The only recommendation is more comfortable beds.

Problems with our check in. Didn't have our reservation, said we were a no show for the previous night. Unfriendly staff at front counter during check in. Sofa sleeper had dirty sheets on it when we went to use it. Housekeeping just handed us clean sheets. No offer to change bedding and take dirty sheets or any type of apology. We threw dirty sheets out into the hallway. They were still lying there at 10:30 when we went to check out. Breakfast was so-so. Nothing great. Will not go back. Valet staff was also terrible except for the nice man that got our car for us .

We stayed over a weekend. Great location for the Old Market area. The hotel seemed very basic. The center atrium was very nice but it made the noise level very loud. Every time Nebraska scored in the football game playing in the bar, we heard the shouts three floors away.Staff was friendly and the room was clean.

S 10th St Omaha NE

Hotel highlights

  • Walking distance to CHI Health Center Omaha and Orpheum Theater
  • Free cooked-to-order breakfast
  • Onsite dining
  • Free airport shuttle

Located in Old Market, Embassy Suites Omaha - Downtown/Old Market is within a 10-minute walk of popular sights such as Holland Performing Arts Center and Orpheum Theater. This 249-room, 3.5-star hotel has an indoor pool along with a free airport shuttle and a fitness center.


Dining

Start your day off right with a free cooked-to-order breakfast. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

A 27-inch flat-screen TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a kitchenette, an MP3 dock, and a sofa bed.


Property features

Guests of Embassy Suites Omaha - Downtown/Old Market have access to an indoor pool, a fitness center, and WiFi in public areas. Parking is USD 17 per day (USD 23 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Suite, 2 Queen Beds, Accessible (Hearing)

Queen 2 | Sleeps 6
$159* Per night/room Oct 28 - Oct 29

Premium Suite, One King Bed

King 1 | Sleeps 4

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Queen 2 | Sleeps 6

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Queen 2 | Sleeps 6

Suite, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 6

Guest reviews for Embassy Suites Omaha - Downtown/Old Market

Everyone (11) Couples (11) Business (3) Family (19) Friends (4) Other (2)
4
Partner Couples

The staff was great! Very helpful. The hotel is under construction, so it was a bit noisy and the elevators were slow because not all of them worked.

By on Sep 27, 2019

3
Everyone

By on Sep 15, 2019

3
Business Business Travelers

There's no discount for the massive renovation. The restaurant is closed. The staff are careless. It's a convenient location, and the contractors are surprisingly quiet. The valet service is top notch.

By , from Portland on Aug 12, 2019

5
Families

Great room and the breakfast was wonderful. Wish parking was free though

By on Jul 25, 2019

4
Partner Couples Families

It was under construction, renovation, and everything was messy.

By on Jul 2, 2019

3
Families

I Usually Love Embassy Suites. This one was under construction at the time and just wasn't worth the exorbitant prices that were charged. I understand that the events of the weekend drove the prices up, but not worth it at all

By on Jun 21, 2019

2
Families

Stayed three nights. Each morning buffet was understaffed employees not friendly and food constantly running out and not replenished. Room not cleaned one of the days.

By on Jun 1, 2019

Review comment responded on Jun 3, 2019

LM thank you for sharing your feedback, this is definitely not the standard or expectations we set for our team. Your review will be shared with our team for improvements.

1
Business Business Travelers

Under construction. Too loud to hear conversation.

By on May 25, 2019

Review comment responded on Jun 3, 2019

We appreciate you sharing your feedback.

3
Families Families

The property was nice considering it was under extension renovation. Our room hadn't been renovated yet, but it was clean and pleasant. The complimentary breakfast was very nice.

By , from Sioux City, IA on Mar 6, 2019

Review comment responded on Mar 7, 2019

Hank thank you very much for sharing your experience. We hope you will return following our completion of our full renovation. We appreciate your business.

4
Everyone

By on Feb 14, 2019

Review comment responded on Apr 1, 2019

We appreciate you sharing your feedback. Thank you!

Embassy Suites Omaha - Downtown/Old Market

555 S 10th St, Omaha, NE 68102
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