Skip to main content
Beginning of main content

Recent guest reviews

Water park was down for construction. Have to pay for parking through an app on your phone, can’t be billed to the room. Breakfast was not included, it was your typical hotel breakfast buffet, but $13 in a ‘restaurant’ with no menu options. The business center is in the middle of the lobby with overhead music so it was difficult to have calls/zoom meeting there while family was sleeping upstairs.

Loved the location. Not a fan of amenities at all. Staff was just okay.

The parking is horrible. The water park is overdone with chlorine and you can hardly get a clean towel or your garbage emptied in the room.

Room was nice except the heater didnt work and it was 60 degrees in the room so i had to go and buy a space heater, and anytime you would use the shower a puddle would appear on the floor like a pipe was leaking behind the wall. Other than that the staff was very friendly, hotel was clean.

Staff was extremely friendly and accommodating.

Very enjoyable weekend. Great location

One particular staff member at front desk was extremely rude. My wife and two kids (6 & 1) arrived at 715pm, check-in on website says as early as 3pm, lady pointed at sign that says 4pm and says website is wrong and room isnt ready... said short staffed and didnt know when it will be ready. No apology just excuses. Finally got a room after 9pm. Room was dirty. White socks were black after walking on laminate floor in room. Feet stuck to tub floor when taking shower. Mini fridge had sticky liquid and crusty food residue inside. Found stinky wet life vests from water park in closet. No coffee maker in room and when i asked for one i got one that was broken. Talked to staff in restaurant that is connected and they said unfortunately our situation has become common around there. In fact, a couple sitting behind us in the restaurant overheard our situation and had a very similar thing happen to them the night before with same hotel and same staff member. That extremely kind-hearted couple bought our meal as they left and told our waitress that they wanted to do something to help our vacation go a little better because our kids, and they also understood what we were dealing with since they just did the night before. Never had that happen before, and wish we could thank that couple. Says a lot when you are treated better by fellow guests than some of the staff. In all, a fun little water park for kids but suggest not staying at this location. Very dissapointed.

we liked the water park for some added entertainment. The restuarant, Burger Theory (attached) was very good! Rooms were updated and clean.

Great hotel!

The pool was super busy and super full of chemicals but overall was a great stay

We’ve stayed at this hotel before and that stay was ok. This time was very disappointing. The “waterpark” room is very wet. There is rust everywhere. You can’t use the bathrooms because it is gross. Toilet paper is damp, floors soaking wet (not because of the pool). No pool towels available either. Our room floor you could tell wasn’t cleaned at all. Very sticky. We had no towels at all. I called the front desk at 9 and at 2 I had to call again to get towels because we still didn’t have them. Ice machines were either off or out of ice on every floor. We had a hand injury and I had to go ask the restaurant for ice. Very loud. Lots of kids running the halls. You could tell one room was over stuffed either people. There is not enough parking. One small lot that two hotels use.

Staff was friendly. We stayed 3 nights & had no housekeeping the entire stay. I was told by a cleaning person we needed to request that but no one had provided with this information. The ceilings are very thin & we had running elephants above us all night. Won't be staying at this property in the future!

Was very disappointed, when we checked in they gave us a room that hadn’t been cleaned! Trash hanging on closet door and in waste paper basket, left over food in refrigerator, you could tell beds hadn’t been changed!! In all my years of traveling have never come a cross anything like this!

DO NOT PAY EXTRA FOR BREAKFAST!!! They do not charge for breakfast!! I only got refunded $30 of the extra $60 I paid to include breakfast with the reservation. Breakfast is only eggs, sausage, toast, yogurt, cereal, and blueberry muffin every single day!!! It was crowded over the weekend and nothing like the other holiday inns I’ve stayed in. The room was mediocre. There was no way to order any movies and the tv cut out a few times. The halls were loud with children and with a busy street outside there was constant loud traffic all night. The shower drained incredibly slow. They only give one small trash can with two liners that would only hold one diaper each. There is no turn down service so they do not clean the room each night. The water park was a nice feature but it was overly crowded over the weekend. There is one large slide but with tons of kids that all go at once and aren’t safe makes it hard to enjoy for everyone else. The splash area was the only area for little ones but not overly little. With all the kids running around my one year was limited where she could play. The hot tub was warm but not hot like is expected. Most of the jets were out and the ones that were on weren’t very strong. The pool was nice but again over ran by unattended kids. There are no lifeguards so kids just run around the place. Overall it was just mediocre. Definitely not worth $140 a night.

Attractive super location, nice milieu; too many characters in this review

The room was excellent, bed was very comfortable, size of room was great, coffee in the morning was awesome, clean, got early check in, shuttle to and from was amazing (Laura), two t.v.'s and extra sitting room was very appreciated. The only negatives were the paper-thin walls and parking lot was a mess trying to get out. Too much snow not removed. Staff was very helpful, friendly, and quick!

Cuming Street Omaha NE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Water park
  • Free airport shuttle

Located in Downtown Omaha, Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel is adjacent to Hot Shops Art Center and within a 5-minute walk of Charles Schwab Field Omaha. This 3-star hotel welcomes guests with 109 rooms and conveniences like a water park, an indoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.


Property features

Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel features a water park, an indoor pool, and a gym. If you drive, self parking is USD 15.00 per day, or you can take advantage of the free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Standard Room, Multiple Beds (TDM Stadium View)

2 King Beds | Sleeps 4

Suite, Multiple Beds

1 King Bed and 1 Twin Bunk Bed | Sleeps 6

Standard Room, Multiple Beds

2 King Beds | Sleeps 4

Suite, Multiple Beds (TDM Stadium View)

2 King Beds | Sleeps 4

Guest reviews for Holiday Inn Omaha Downtown - Waterpark, an IHG Hotel

Everyone (18) Couples (5) Business (2) Family (18) Other (2)
3
Family

Water park was down for construction. Have to pay for parking through an app on your phone, can’t be billed to the room. Breakfast was not included, it was your typical hotel breakfast buffet, but $13 in a ‘restaurant’ with no menu options. The business center is in the middle of the lobby with overhead music so it was difficult to have calls/zoom meeting there while family was sleeping upstairs.

By on Sep 9, 2022

Review comment responded on Sep 18, 2022

Thank you for sharing your feedback.

3
Family

Loved the location. Not a fan of amenities at all. Staff was just okay.

By on Jul 1, 2022

Review comment responded on Jul 4, 2022

Thank you for your feedback!

5
Everyone

By on Apr 26, 2022

2
Family with small children

The parking is horrible. The water park is overdone with chlorine and you can hardly get a clean towel or your garbage emptied in the room.

By on Mar 21, 2022

Review comment responded on Mar 22, 2022

Linda we are sorry to hear that your stay exerience was less than amazing! We appreciate the feedback and plan to address this to make improvements! We do hope to see you back in the future!

5
Everyone

By on Jan 21, 2022

4
Family with small children

Room was nice except the heater didnt work and it was 60 degrees in the room so i had to go and buy a space heater, and anytime you would use the shower a puddle would appear on the floor like a pipe was leaking behind the wall. Other than that the staff was very friendly, hotel was clean.

By on Jan 19, 2022

Review comment responded on Jan 25, 2022

We greatly apologize for the things you experienced at any time we are more then happy to have maintenance address theses issues or move you rooms if anything isn't instantly fixable! Thank you however for the 4 out of 5 review and we hope to assist you in any future stays!

5
Family

Staff was extremely friendly and accommodating.

By on Dec 5, 2021

Review comment responded on Dec 6, 2021

Thank you Stark for the 5 out of 5 review! Were glad that our staff was so accommodating during your stay! We hope to assist you in any future stays!

5
Everyone

Very enjoyable weekend. Great location

By on Dec 3, 2021

Review comment responded on Dec 6, 2021

Justin thank you so much for the 5 out of 5 review! We are thrilled to hear you had a good weekend and we hope you'll join us back soon!

2
Everyone

By on Jul 29, 2021

1
Family with small children

One particular staff member at front desk was extremely rude. My wife and two kids (6 & 1) arrived at 715pm, check-in on website says as early as 3pm, lady pointed at sign that says 4pm and says website is wrong and room isnt ready... said short staffed and didnt know when it will be ready. No apology just excuses. Finally got a room after 9pm. Room was dirty. White socks were black after walking on laminate floor in room. Feet stuck to tub floor when taking shower. Mini fridge had sticky liquid and crusty food residue inside. Found stinky wet life vests from water park in closet. No coffee maker in room and when i asked for one i got one that was broken. Talked to staff in restaurant that is connected and they said unfortunately our situation has become common around there. In fact, a couple sitting behind us in the restaurant overheard our situation and had a very similar thing happen to them the night before with same hotel and same staff member. That extremely kind-hearted couple bought our meal as they left and told our waitress that they wanted to do something to help our vacation go a little better because our kids, and they also understood what we were dealing with since they just did the night before. Never had that happen before, and wish we could thank that couple. Says a lot when you are treated better by fellow guests than some of the staff. In all, a fun little water park for kids but suggest not staying at this location. Very dissapointed.

By on Jul 15, 2021

Holiday Inn Omaha Downtown - Waterpark

1420 Cuming Street, Omaha, NE 68131
url importing http://www.orbitz.com/Omaha-Hotels-Holiday-Inn-Omaha-Downtown---Waterpark,-an-IHG-Hotel.h2263967-p2.Hotel-Reviews
There was an error importing /Omaha-Hotels-Holiday-Inn-Omaha-Downtown---Waterpark,-an-IHG-Hotel.h2263967-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Omaha-Hotels-Holiday-Inn-Omaha-Downtown---Waterpark,-an-IHG-Hotel.h2263967-p2.Hotel-Reviews

Frequently asked questions