The whole staff was very welcoming! I appreciated their concern for our safety by wearing masks and by the cleanliness of the rooms. My only concern was that other guests were not wearing masks. Coming from Colorado, where it's mandated, I was surprised to see no other guests wearing masks.
Sleep sofa sheet was dirty when we opened the bed for the night. It hadn't been changed after the previous guest left. Extra blanket that was requested was also dirty and smelly. Had to request toilet paper refill as housekeeper never replaced any. We were given the least desirable room that was next to all the air conditioner fans. No view and constant noise. There is no door between the bedroom and the sitting area. It was difficult to sleep if everyone didn't go to sleep at the same time. I couldn't turn on a light or the TV since it was like one big room. Housekeeping did not replace paper cups for the coffee machine. And the hotel is locked down (10pm or 11pm?). No staff was present. The last guest in my party arrived after the hotel was locked! We were unaware of this practice. Fortunately we were able to open the door to the hotel from the inside. On the plus side the hotel is located in a very desirable area of Omaha. I wouldn't book a room there again.
There was no door to the bedroom in the suite. The refrigerator had no power. There was not a crib when we arrived as promised.
The hotel was very new and well organized. The location and parking was wonderful!
great location... new hotel..only reason not a perfect review,,. pillows were a bit lumpy
Located in Aksarben - Elmwood Park, Hilton Garden Inn Omaha Aksarben Village is within 2 miles (3 km) of popular attractions such as Omaha Community Playhouse and University of Nebraska-Omaha. This 3-star hotel has 131 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
This hotel serves as home to a lobby lounge, along with a family restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
The 131 rooms have an array of amenities, including microwaves, refrigerators, and free long-distance calls. Guests can expect to find free WiFi and wired Internet, along with 40-inch flat-screen TVs. Tempur-Pedic beds are dressed in premium bedding and down comforters, and bathrooms offer hydromassage showers and designer toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Weekly housekeeping is available.
Built in 2018, the brand new Hilton Garden Inn Omaha Aksarben Village offers an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Thank you for taking the time to review our hotel. We would love to see how we could have improved our score. Feel free to reach out to us to discuss.
The whole staff was very welcoming! I appreciated their concern for our safety by wearing masks and by the cleanliness of the rooms. My only concern was that other guests were not wearing masks. Coming from Colorado, where it's mandated, I was surprised to see no other guests wearing masks.
Roberta, Thank you so much for your wonderful review. At a property level it is mandated that our team do wear masks. As a company we take the safety of our staff and our guests seriously and hope that it gave you some comfort during you stay with us. We look forward to seeing you again soon.
Thank you for your review. We look forward to seeing you again soon.
Sleep sofa sheet was dirty when we opened the bed for the night. It hadn't been changed after the previous guest left. Extra blanket that was requested was also dirty and smelly. Had to request toilet paper refill as housekeeper never replaced any. We were given the least desirable room that was next to all the air conditioner fans. No view and constant noise. There is no door between the bedroom and the sitting area. It was difficult to sleep if everyone didn't go to sleep at the same time. I couldn't turn on a light or the TV since it was like one big room. Housekeeping did not replace paper cups for the coffee machine. And the hotel is locked down (10pm or 11pm?). No staff was present. The last guest in my party arrived after the hotel was locked! We were unaware of this practice. Fortunately we were able to open the door to the hotel from the inside. On the plus side the hotel is located in a very desirable area of Omaha. I wouldn't book a room there again.
Thank you for your review. We take your responses very seriously and will most definately follow up with our team.
Thank you for review. We look forward t seeing you again soon.
There was no door to the bedroom in the suite. The refrigerator had no power. There was not a crib when we arrived as promised.
Thank you for your review. We apologize for the inconvenience you were caused during your stay. I will address the situation with the team.
The hotel was very new and well organized. The location and parking was wonderful!
Thanks so much for your review. We look forward to hopefully seeing you again soon.
great location... new hotel..only reason not a perfect review,,. pillows were a bit lumpy
Good Morning, Thank you for your review we are always happy to hear from our guests. Have a wonderful day!
Thanks so much for your review we are happy to heat that you enjoyed your stay with us. We loo forward to seeing you again.