Sonesta ES Suites Omaha2.5 out of 5.0
Recent guest reviews
$500 accidental deposit they do not tell you about until time of check in. If you ask what's incidental deposit at time of booking thru call center rep will say there is none. Call center reps are not aware of this deposit because it's not posted on their call center's website so they can't inform customers at time of booking. Manager called me Less than the 24 hr cut off time to inform me of the fee. When I asked questions about the fee the manager Lisa caught an attitude very fast and started yelling at me. It's obvious they've been thru this before however Lisa needs to learn to be courteous when customers have questions about $500 of their money being held... other than the horrible communication and disrespectful manager Lisa, the room was decent. The rest of the staff were good. The breakfast was great and delicious the morning of Match 4th and the African American employee (originally from Atlanta) was extremely helpful cheerful and friendly. She definitely turned the manager's lemons into lemonade. Hotel is a nice place but we won't ever stay here again only because of the disrespect from manager Lisa her service was that bad and still is today.
Sonesta has clean, orderly, and inviting rooms. The kitchen is equipped with the basics so meals can be prepared easily. They serve breakfast and dinner. It's not an elaborate offering, but it really helps when a quick meal is needed. I would recommend Sonesta to anybody staying in Omaha, Nebraska. We are grateful they work with the University of Nebraska and their transplant patients, it's very admirable to say the least.
The staff was very courteous, room was nice. Food was good, location handy, parking good. I found mouse droppings under the kitchen sink in the cupboard and let them know about it, they cleaned it up and set traps and no more evidence of a mouse. It was next to the waste basket they would have seen it when they emptied the trash. They did give us one free night because of it.
The room was very nice and the bed was comfortable. The people at the front desk were all very nice and accommodating. I would definitely stay again. It was nice to have the kitchen part. I didn't use it but nice to have available.
This hotel was extremely friendly and helpful, plus allowing a discounted rate for people using the local hospital services. I'm rating a 4 only because the place is a little older, but was clean and had over the top amenities.
The employees are super friendly. The night social meal lady is super nice and helpful. I love the daily cleaning even though a extended stay. I love the 3 days wk meals. I find they are super accomidating.
We stay here each time we travel to Omaha for medical care. The staff is wonderful, so kind and caring, always brings a smile to our day! Love the convenience, the full kitchen and feeling of home. Highly recommend for long term stays!
When you need a good and comfortable bed and a delicious breakfast , head to the Sonesta in Omaha, Ne. We checkied in around 10:00 at night and was greeted by a very warm HELLO and you made it. The staff is very friendly, it's very clean, and very reasonable rates. ENJOY!
From the time we checked in, until the time we checked out the staff was VERY helpful and courteous! For me I judge people's attitude of their employment with smiles and politeness, it was very evident the staff enjoyed their jobs. Excellent rooms, clean, spacious, even though we could have used a handicap room, but none were available we still were found it easy to get a wheel chair throughout out our King Studio Suite. Was amazed that all kitchen appliances, Refrigerator, Stove/Oven, and Dishwasher were stainless steel and very much up to date. Bed was awesome!
Wife was in the hospital for 3 days, we were 5 hours from home. Nice having somewhere to stay that was quiet, and clean. Felt like a home away from home, bonus that they offer hospital rates. Have stayed on two separate occasions and will stay in the future.
- Close to University of Nebraska-Omaha
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Sonesta ES Suites Omaha is a short stroll from Omaha Community Playhouse and Kountze Planetarium. This 80-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Located centrally in Omaha, it's also near University of Nebraska-Omaha and Elmwood Park.
Free hot/cold buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 80 individually furnished accommodations feature kitchens and space to spread out with dining areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free local calls are also standard.
At Sonesta ES Suites Omaha, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Reviews from Trip Advisor
81.0% of guests recommend this hotelTotal of 269 reviews