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Recent guest reviews

The Queen size beds are more like Double beds.

The room was very poorly lit, stains and hairs on the bed, dead bugs on the floor, broken cupboard door where the mini fridge is and a defect in the TV. We've usually had good luck with Hampton Inns but this one was definitely sub-par.

Nice, clean facility. It was a little tricky to find but worth it.

It was in a quiet place, but there was not restaurant in the hotel for food

The property was fine, the room, OK mostly clean. We were very put off that because we booked thru a ‘third party’ Orbits they wouldn’t do anything for us. IE. they were giving out free water to guest and we said yes we would like some too they said ‘sorry you booked thru a third party you dont get any’… Really? They wanted us to give up our king bed room for another client and we said OK, what are you going to do for us. They said, ‘sorry you booked thru a third party we can’t do anything.” We said, OK we won’t give up our room. Hey Hampton, no problem you won’t have to worry about us booking at your hotel via a third party or anyone else!!!!

I specifically asked for at a minimum, the beds to be made and new towels. Nothing at all was done. I also ran out of toilet paper because there wasn’t a fresh roll put on when I arrived, only the remains from the last person…..

The staff was friendly, the hot breakfast was very good

Air conditioning was not working in our room and the staff could not do anything about it. We asked them to adjust the room rate but they could not since it was done through orbitz.

They checked someone else in as me. Gave us a room already occupied. Took half hour to get another room. One bed in that room so daughter and I had to share a bed. Television didn’t work.

The room was not cleaned properly. The bathroom and refrigerator was absolutely disgusting. The bathroom door was splitting apart. I went down stairs to get coffee and orange juice.. locked out of my room. That really pissed me off..

HORRID EXPERIENCE

The hotel was conveniently located near my family as well as dining and shopping. Right next door to Target! The staff always greeted me when I passed by. The breakfast food was okay but I appreciated the variety. My room was quiet and cooled to my liking. I would stay here again.

room was clean but the hallways everywhere else was a mess. I understand being under renovation but that is no excuse to hot at least vacuum and or clean up a little. Super disappointed in Hampton Inn. Paying good money during a pandemic and no other guests you would think there could be some pride in the environment. Unless i get a reply back i will most likely use other venues for future stays

We had the ground floor king suite that was awesome.

The outside looks nice but the rooms look outdated. We found hair between the comforter and sheets. The sheets were dingy looking. There was also hair in the bathroom. We checked out a day early. Also, the breakfast was just a brown paper bag with snacks in it.

The breakfast was great and made better by a friendly helpful staff.

Arbor Plz Omaha NE

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms (speed: 50+ Mbps) and in public areas
  • Free parking
  • Indoor pool

Located in West Omaha, Hampton Inn Omaha West-Lakeside is a leisurely stroll from sights such as Neurological and Headache Center and Alegent Health Clinic. This 110-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.


Property features

At Hampton Inn Omaha West-Lakeside, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this family-friendly hotel include a spa tub, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Bathtub)

1 King Bed | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Hampton Inn Omaha West-Lakeside

Everyone (8) Couples (1) Family (10)
3
Family

The Queen size beds are more like Double beds.

By on Oct 17, 2022

2
Partner Couples

The room was very poorly lit, stains and hairs on the bed, dead bugs on the floor, broken cupboard door where the mini fridge is and a defect in the TV. We've usually had good luck with Hampton Inns but this one was definitely sub-par.

By on Oct 6, 2022

5
Everyone

Nice, clean facility. It was a little tricky to find but worth it.

By on Sep 15, 2022

4
Family with small children

It was in a quiet place, but there was not restaurant in the hotel for food

By on Jun 7, 2022

3
Family

The property was fine, the room, OK mostly clean. We were very put off that because we booked thru a ‘third party’ Orbits they wouldn’t do anything for us. IE. they were giving out free water to guest and we said yes we would like some too they said ‘sorry you booked thru a third party you dont get any’… Really? They wanted us to give up our king bed room for another client and we said OK, what are you going to do for us. They said, ‘sorry you booked thru a third party we can’t do anything.” We said, OK we won’t give up our room. Hey Hampton, no problem you won’t have to worry about us booking at your hotel via a third party or anyone else!!!!

By on Feb 16, 2022

Review comment responded on Feb 18, 2022

I am sorry for your negative experiance. We are addressing your concerns. We appreciate your feedback!

1
Everyone

I specifically asked for at a minimum, the beds to be made and new towels. Nothing at all was done. I also ran out of toilet paper because there wasn’t a fresh roll put on when I arrived, only the remains from the last person…..

By , from Mesa on Nov 3, 2021

Review comment responded on Nov 7, 2021

We are very sorry for your negative experiance and appoligize for any preserving measures that must be taken in these trying times. Hope you understand and thank you for staying with us.

5
Family

The staff was friendly, the hot breakfast was very good

By on Nov 2, 2021

Review comment responded on Nov 16, 2021

Thank you for staying with us. We appreciate your feedback.

2
Family

Air conditioning was not working in our room and the staff could not do anything about it. We asked them to adjust the room rate but they could not since it was done through orbitz.

By on Oct 18, 2021

Review comment responded on Oct 19, 2021

Thank you for your feedback. We will use this as a coaching opportunity for the relevant staff.

1
Family

They checked someone else in as me. Gave us a room already occupied. Took half hour to get another room. One bed in that room so daughter and I had to share a bed. Television didn’t work.

By on Oct 16, 2021

Review comment responded on Oct 16, 2021

Thank you for your feedback. We do apologize for any system issues that occurred during your stay. Unfortunately they do happen from time to time. Our best advice for the television is to alert the front desk staff right away so we can get it resolved as quickly as we can.

3
Everyone

By on Aug 17, 2021

Hampton Inn Omaha West-Lakeside

17606 Arbor Plz, Omaha, NE 68130
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