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Recent guest reviews

Nice spacious room. The beds were less to be desired. There was not a clock in our room. The pool is amazing.

Bad

Great service, great amenities, great area, & friendly staff. Highly recommend!

A wonderful first class hotel in Omaha. Located just a few blocks from the Old Market. Jay J. and Rochelle are the best outstand customer service reps for this property. They both go above and beyond for their customers. They are both very friendly and positive. I will book again next year for my vacation to Omaha.

Place was dirty and outdated. I was shocked to see we had no fridge. Customer service was poor.

The first night that we were in the hotel, the toilet wouldn’t flush, the shower lever was broken and wouldn’t turn on, handyman had to come twice to fix it. Then, throughout the night I heard loud banging noises coming from the ceiling all night, causing sleepless night. The hotel staff was nice enough to switch us to a new room the next morning, only to have the same issues with the loud banging noises all night, it was even on another floor. Again, another sleepless horrible night. The next day, I had to pack up all my belongings and move to another room, only to have the same exact issues, loud banging noises coming from the ceiling in for all night. I don’t know if it’s some sort of plumbing or AC issue, but was absolutely horrible. The cleanliness in the rooms was so so, there were stains all over the rug and the bathrooms were moderately clean, it seem to be a consistent problem with the shower drains being clogged and having to take a shower/bath. I would not recommend this hotel to anyone, it was also extremely inconvenient that it had nowhere to walk to to eat breakfast or lunch, we had to take the hotel shuttle everywhere.

I think it needs renovation.

Excellent service

Rooms were not ready by checkin time had to wait then they gave us the wrong room. The manager blamed Orbitz said they didn’t have that type of room when in fact it was on there website. I will never stay at this hotel again.

Nice place to stay... Would definitely stay here again.. The bar is wholesome, but why does it have to close at 10? Keep that sucker open till midnight....

Excellent top notch customer service from the front desk to the morning brunch in the restaurant. Perfect location for shopping the Old Market. And only 2.5 miles from the Henry Doorly Zoo and Aquarium. Beautiful views of Downtown Omaha from your hotel windows.

I came to the hotel well past my 4pm check in time at 5:30pm. I was told there were no rooms ready and had to sit in the lobby waiting with dozens of other people. I finally got my room an hour later 6:30pm and it was not the double beds I requested. The ice-machine on the floor did not work and the last day I was there I saw a bug crawling around on the bed. I think it was a bed bug. I will never stay there again.

Nothing unique, very clean. Limited services due to covid

Were first told they didn’t have a room for us at check in and were told to check down the street at a different hotel. Then after several questions and frustration we had rooms. Very poor management and customer service

Great hotel, the lobby is absolutely stunning. The rooms are clean, bed is comfortable. The pool is awesome, it was warm and goes from 3ft to 5ft, and 5ft to 8ft. Will definitely be staying again

The area of the hotel and the view at night was absolutely amazing.

Dodge St Omaha NE

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in Downtown Omaha, DoubleTree by Hilton Omaha Downtown is next to Spirit of Nebraska's Wilderness Park and First National Bank Tower. This 414-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy dining at Signatures Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

42-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free newspapers, and phones.


Property features

Guests staying at DoubleTree by Hilton Omaha Downtown enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10.00 per day, or you can take advantage of the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

2 Queens

2 Queen Beds | Sleeps 4

Two Queen Beds, Non-Smoking, Roll In Shower

2 Queen Beds | Sleeps 4

King Deluxe

1 King Bed | Sleeps 3

One King Bed, Non-Smoking, Accessible

1 King Bed | Sleeps 4

Guest reviews for DoubleTree by Hilton Omaha Downtown

Everyone (28) Couples (7) Family (15)
5
Family

Nice spacious room. The beds were less to be desired. There was not a clock in our room. The pool is amazing.

By on Nov 26, 2022

Review comment responded on Nov 28, 2022

Hello Megan. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

1
Everyone

Bad

By , from Centennial on Oct 17, 2022

Review comment responded on Oct 18, 2022

Hello Thomas. We're sorry we did not meet your expectations. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

5
Family

Great service, great amenities, great area, & friendly staff. Highly recommend!

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Hello Kyle. We are delighted to hear your stay was nothing less than exceptional. Thank you for choosing to stay with us!

5
Everyone

A wonderful first class hotel in Omaha. Located just a few blocks from the Old Market. Jay J. and Rochelle are the best outstand customer service reps for this property. They both go above and beyond for their customers. They are both very friendly and positive. I will book again next year for my vacation to Omaha.

By on Sep 22, 2022

Review comment responded on Sep 22, 2022

We thank you for taking the time to give us a 5-star recommendation! We are delighted to hear your stay was nothing less than exceptional. We will be sure to pass your compliments on to Jay J. and Rochelle. See you next time!

1
Family

Place was dirty and outdated. I was shocked to see we had no fridge. Customer service was poor.

By on Aug 15, 2022

Review comment responded on Aug 16, 2022

Hello Lynn. Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark. We are working to address these concerns and hope you will give us another chance next you’re in Omaha.

1
Family with small children

The first night that we were in the hotel, the toilet wouldn’t flush, the shower lever was broken and wouldn’t turn on, handyman had to come twice to fix it. Then, throughout the night I heard loud banging noises coming from the ceiling all night, causing sleepless night. The hotel staff was nice enough to switch us to a new room the next morning, only to have the same issues with the loud banging noises all night, it was even on another floor. Again, another sleepless horrible night. The next day, I had to pack up all my belongings and move to another room, only to have the same exact issues, loud banging noises coming from the ceiling in for all night. I don’t know if it’s some sort of plumbing or AC issue, but was absolutely horrible. The cleanliness in the rooms was so so, there were stains all over the rug and the bathrooms were moderately clean, it seem to be a consistent problem with the shower drains being clogged and having to take a shower/bath. I would not recommend this hotel to anyone, it was also extremely inconvenient that it had nowhere to walk to to eat breakfast or lunch, we had to take the hotel shuttle everywhere.

By on Aug 8, 2022

Review comment responded on Aug 9, 2022

Hello Andraya. Thank you for taking the time to share your experience about your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.

3
Everyone

I think it needs renovation.

By on Jul 10, 2022

Review comment responded on Jul 21, 2022

Hello Hajin, Thank you for taking the time to give us your honest feedback. We value our guests’ opinions and would like to thank you for bringing this to our attention. We hope to have you again. Safe travels.

5
Everyone

By on May 24, 2022

2
Everyone

By on Oct 24, 2021

5
Partner Couples

Excellent service

By on Sep 14, 2021

DoubleTree by Hilton Omaha Downtown

1616 Dodge St, Omaha, NE 68102
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