Signature Room, 1 Queen Bed
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Westgate New York Grand Central
4.0 out of 5.0
4.3
out of 5
"Very good!"
See all 33 reviews
This hotel is most popular for:
Recent guest reviews
Great location and very good condition of Hotel . All staff very helpful and nice.
Great location and very nice staffs. Fire alam went off by shower steam as vent wasn't working. Very clean and comfortable bed. Did not hear much noise from neighboring rooms or stairs. Overall enjoyed stay.
The location is fantastic, just a short walk from Grand Central. If you’re watching broadway, you can catch fhr M42 bus. The staff is friendly enough. The only downside is the physical hotel itself. The rooms are aging and dearly need updating. The bathroom was at least thirty years old. There was no fridge or microwave. The tv only got broadcast channels. Etc etc.
It was a great price for New York, within walking distance of Grand Central.
Front desk employee Matthew ( cant remember the last name) was amazing! Westgate give that man a raise!
There was a leak from the floor above in our bathroom and the staff did nothing to mop up the water, give us an update or clean our flooded bathroom while we were there. There was no offer to use another room to shower, nor did staff return to the room at all after the first assessment. They did offer a free breakfast, 15 mins before breakfast closed and to credit a portionnof the price of the room.
Room heat did not work even after they sent maintenance to fix it
I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!
Pleasant staff but the bathroom was not very clean.
Nice historic hotel. Close proximity to NY attractions
Great staff and location. Spacious king size room. Elevators slow. Overall good experience.
Everything was perfect. Thank you everyone for made our staying pleasant. Definitely we are going to come back next years for our vacations.
i think free wi-fi is expected, and that was not the case. a bit disappointing
Great Location and experience was ok. When we arrived our room was not ready and were told we could not check in until around 8pm which was not acceptable since we had to get ready for our evening plans. We were upgrate and given a suite but we needed 2 beds so we had to use the sofa bed which was not comforable. Each night we had to call and ask for something that was not replaced when housekeeping cleaned the room. No blanket or sheets for the sofa bed the first night, taken after the first night and not replaced, no wash cloths the third night. But within 10 minutes of calling the front desk each time they were delivered to our door. Room and lobby conditions ok, furniture is old, stained and worn in some areas. We did eat at the breakfast buffet one morning and were charged $69 for 2 people and the food was horrible. The amount was removed from our charges after mentioning the charge at check out which was very much appreciated. For the price this is a great hotel and the staff was very accomodating.
Hotel highlights
- Walking distance to United Nations Headquarters and Chrysler Building
- Free WiFi in public areas
- Onsite dining
- 24-hour fitness center
Located in Midtown within a short walk of Grand Central Terminal, Westgate New York Grand Central is within a mile (2 km) of other popular sights such as Times Square. This 300-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.
Dining
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 11 AM.
Rooms
Guests can expect to find WiFi and 32-inch an LCD TV with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.
Property features
Westgate New York Grand Central features a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 75 per day, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Additional amenities include a business center, a computer station, and express check-out.
Guest reviews for Westgate New York Grand Central
Families
Families
Great location and very good condition of Hotel . All staff very helpful and nice.
Families
Great location and very nice staffs. Fire alam went off by shower steam as vent wasn't working. Very clean and comfortable bed. Did not hear much noise from neighboring rooms or stairs. Overall enjoyed stay.
Everyone
Review comment
Westgate Customercare responded on Apr 9, 2019
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray
Everyone
Review comment
Westgate Customercare responded on Apr 9, 2019
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray
Business
Business Travelers
The location is fantastic, just a short walk from Grand Central. If you’re watching broadway, you can catch fhr M42 bus. The staff is friendly enough. The only downside is the physical hotel itself. The rooms are aging and dearly need updating. The bathroom was at least thirty years old. There was no fridge or microwave. The tv only got broadcast channels. Etc etc.
Review comment
Westgate Customer Care responded on Apr 16, 2019
Dear Guest, Thank you for sharing your great feedback of the Westgate New York Grand Central Hotel. While we are happy to hear that your overall experience was positive, we regret to hear that you may have had some concerns throughout your stay. We appreciate all guest comments as we are always looking to improve our property and we are in the process of renovating several of our unit and facilities to ensure the top level of quality and value is being delivered. We hope to welcome you back in the near future and exceed your expectations. Regards, Kai
Families
It was a great price for New York, within walking distance of Grand Central.
Families
Front desk employee Matthew ( cant remember the last name) was amazing! Westgate give that man a raise!
Review comment
Westgate Customer Care responded on Mar 21, 2019
Dear Guest, Thanks for leaving us such a wonderful review. We are glad that you loved our services and our dedicated staff will be pleased to learn of your high praise. We work very diligently to deliver the highest quality hospitality to our guests and your feedback lets us know that we are accomplishing our goal. We look forward to hosting you again soon! Regards, Kai
Everyone
Review comment
Westgate Customercare responded on Apr 9, 2019
Thank you for posting a rating of our resort. We look forward to hosting your vacation again soon. Ray
Everyone
Review comment
Westgate_CustomerCare responded on Jan 12, 2019
Thank you for your four-star rating! Please come back to stay with us again soon. Regards, Sam
Everyone
There was a leak from the floor above in our bathroom and the staff did nothing to mop up the water, give us an update or clean our flooded bathroom while we were there. There was no offer to use another room to shower, nor did staff return to the room at all after the first assessment. They did offer a free breakfast, 15 mins before breakfast closed and to credit a portionnof the price of the room.
Review comment
Westgate Customer Care responded on Jan 5, 2019
Neelia, We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay at Westgate New York City. Clearly, we did not deliver as promised. Please know that the level of service we provide is taken very seriously and your issues have been forwarded to management. Thank you again for reaching out and letting us know about this. We remain committed to excellence and are working hard to ensure a more pleasant experience for our future guests. -Lana
Westgate New York Grand Central
304 E 42nd St, New York, NY 10017Hotel Amenities
Hotel Area
Hotel Policies
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Thank you for choosing to be our guest! We are delighted to hear that you enjoyed our ideal resort location, as well as the service provided to you by our staff. We are always looking to improve and your feedback is of great help. We invite you back and hope to see you again very soon. Regards, Sam