Signature Room, 1 Queen Bed
Queen 1 | Sleeps 2
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Westgate New York Grand Central
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 38 reviews
This hotel is most popular for:
Recent guest reviews
Excellent breakfast and very good attention , lm happy with the attention l received
Loved the super clean rooms. The beds are so comfortable !!! & the lobby with the options for food and drinks, great !
Great location. Quiet. Very clean. I like small hotels.
I enjoyed by stay at the Westgate. When I was checking in they offered me a room with 2 queen beds even though I booked a room with 1 bed. My daughter wound up staying with me, so we appreciated the two beds. The room was clean and the hotel was in a good location. One negative was that when we went to use the WIFI, it asked us to pick a "plan". I called the front desk to ask about the "free wifi" that I saw on Orbitz. They said it was not free, but because I was there one night, they would give us an access code. So overall they were very accomadating, but it was unfortunate that I even had to call and ask.
Covers had blood stains Syrup or something wasn’t cleaned under the bathroom sink Shower knob was somewhat broken
Great location and very good condition of Hotel . All staff very helpful and nice.
Great location and very nice staffs. Fire alam went off by shower steam as vent wasn't working. Very clean and comfortable bed. Did not hear much noise from neighboring rooms or stairs. Overall enjoyed stay.
The location is fantastic, just a short walk from Grand Central. If you’re watching broadway, you can catch fhr M42 bus. The staff is friendly enough. The only downside is the physical hotel itself. The rooms are aging and dearly need updating. The bathroom was at least thirty years old. There was no fridge or microwave. The tv only got broadcast channels. Etc etc.
It was a great price for New York, within walking distance of Grand Central.
Front desk employee Matthew ( cant remember the last name) was amazing! Westgate give that man a raise!
There was a leak from the floor above in our bathroom and the staff did nothing to mop up the water, give us an update or clean our flooded bathroom while we were there. There was no offer to use another room to shower, nor did staff return to the room at all after the first assessment. They did offer a free breakfast, 15 mins before breakfast closed and to credit a portionnof the price of the room.
Room heat did not work even after they sent maintenance to fix it
I had a very pleasant experience from check in until check out. Great staff, surprisingly spacious rooms especially for NYC. I would definitely go back. Walking distance to Grand Central which is always a plus!
Pleasant staff but the bathroom was not very clean.
Nice historic hotel. Close proximity to NY attractions
Hotel highlights
- Walking distance to United Nations Headquarters and Chrysler Building
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Midtown within a short walk of Grand Central Terminal, Westgate New York Grand Central is within a mile (2 km) of other popular sights such as Times Square. This 4-star hotel has 300 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi.
Dining
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
Rooms
Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels and pay movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.
Property features
Westgate New York Grand Central features a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 75 per day, and there's also limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Additional amenities include a business center, a computer station, and express check-out.
Guest reviews for Westgate New York Grand Central
Everyone
Excellent breakfast and very good attention , lm happy with the attention l received
Partner
Couples
Loved the super clean rooms. The beds are so comfortable !!! & the lobby with the options for food and drinks, great !
Families
Great location. Quiet. Very clean. I like small hotels.
Families
Families
I enjoyed by stay at the Westgate. When I was checking in they offered me a room with 2 queen beds even though I booked a room with 1 bed. My daughter wound up staying with me, so we appreciated the two beds. The room was clean and the hotel was in a good location. One negative was that when we went to use the WIFI, it asked us to pick a "plan". I called the front desk to ask about the "free wifi" that I saw on Orbitz. They said it was not free, but because I was there one night, they would give us an access code. So overall they were very accomadating, but it was unfortunate that I even had to call and ask.
Review comment
Westgate Customer Care responded on Jun 13, 2019
We are extremely grateful for the feedback of your stay at Westgate New York Grand Central. We couldn’t ask for a better compliment than knowing that you appreciated your room accommodations and our stellar customer service. With that said, we do regret any inconveniences you endured during your stay. It is great to know that we were able to provide you with the highest levels of service and look forward to your future stay with at our resort. Warm Regards, Jackie
Partner
Couples
Covers had blood stains Syrup or something wasn’t cleaned under the bathroom sink Shower knob was somewhat broken
Review comment
Westgate Customer Care responded on Jun 4, 2019
Thank you for taking the time to point out issues that affected your stay at Westgate New York Grand Central. We truly regret that the condition of your assigned unit was not up to your standards. It is our hope that maintenance and housekeeping were given a chance to address your concerns. Our objective is to provide all our guests with a vacation that is both relaxing and enjoyable. Again, we do regret any inconvenience you may have endured and will be forwarding your feedback to management in order to make improvements for a more pleasurable stay in the future. Warm Regards, Jackie
Families
Families
Great location and very good condition of Hotel . All staff very helpful and nice.
Review comment
Westgate Customer Care responded on Jun 4, 2019
Rudy, Thank you for choosing the Westgate New York Grand Central. We appreciate your comments and are glad you appreciated our great location and helpful staff. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Warm Regards, Jackie
Families
Great location and very nice staffs. Fire alam went off by shower steam as vent wasn't working. Very clean and comfortable bed. Did not hear much noise from neighboring rooms or stairs. Overall enjoyed stay.
Review comment
Westgate_CustomerCare responded on May 16, 2019
Thank you for choosing to be our guest! We are delighted to hear that you enjoyed our ideal resort location, as well as the service provided to you by our staff. We are always looking to improve and your feedback is of great help. We invite you back and hope to see you again very soon. Regards, Sam
Everyone
Review comment
Westgate Customercare responded on Apr 9, 2019
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray
Everyone
Review comment
Westgate Customercare responded on Apr 9, 2019
Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray
Business
Business Travelers
The location is fantastic, just a short walk from Grand Central. If you’re watching broadway, you can catch fhr M42 bus. The staff is friendly enough. The only downside is the physical hotel itself. The rooms are aging and dearly need updating. The bathroom was at least thirty years old. There was no fridge or microwave. The tv only got broadcast channels. Etc etc.
Review comment
Westgate Customer Care responded on Apr 16, 2019
Dear Guest, Thank you for sharing your great feedback of the Westgate New York Grand Central Hotel. While we are happy to hear that your overall experience was positive, we regret to hear that you may have had some concerns throughout your stay. We appreciate all guest comments as we are always looking to improve our property and we are in the process of renovating several of our unit and facilities to ensure the top level of quality and value is being delivered. We hope to welcome you back in the near future and exceed your expectations. Regards, Kai
Westgate New York Grand Central
304 E 42nd St, New York, NY 10017Hotel Amenities
Hotel Area
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Thank you for sharing your experience at Westgate New York Grand Central. It is always a delight to hear when guests are pleased with our great location and comfortable accommodations. Coupling exemplary service with praiseworthy facilities is all part of our mission to provide you, our guest, with an excellent vacation. It would be a pleasure to have you stay with us again. Warm Regards, Jackie